United CleanPlus

United employee and the customer wearing masks | United CleanPlus logo | Clorox logo United employee and the customer wearing masks | United CleanPlus logo | Clorox logo United employee and the customer wearing masks | United CleanPlus logo | Clorox logo
Delivering industry-leading cleanliness | Prioritizing your well-being | Innovating for a healthier tomorrow | What you can do | FAQs

United CleanPlus℠ is our commitment to delivering industry-leading cleanliness as we put health and safety at the forefront of your experience. We’ve teamed up with Clorox to redefine our cleaning and disinfection procedures and Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols – all to help support a healthier and safer environment throughout your travel journey.

We’re dedicated to bringing the United CleanPlus commitment to you in three distinct ways:1

Delivering industryleading cleanliness

Delivering industry-leading cleanliness

Prioritizing your well-being

Prioritizing your
well-being

Innovating for a healthier tomorrow

Innovating for a healthier tomorrow

 
Clorox logo

We’re leveraging the disinfecting expertise and suite of products from Clorox, the #1 trusted brand for powerful cleaning, to deliver an industry-leading standard of cleanliness. Visit Clorox’s website to learn about disinfecting tips, products and more.

Clorox logo

We’re leveraging the disinfecting expertise and suite of products from Clorox, the #1 trusted brand for powerful cleaning, to deliver an industry-leading standard of cleanliness. Visit Clorox’s website to learn about disinfecting tips, products and more.

 
Cleveland Clinic logo

And we're working closely with the experts at Cleveland Clinic for the safety of our employees and customers. Visit Cleveland Clinic’s website to learn more about COVID-19.

Cleveland Clinic logo

And we're working closely with the experts at Cleveland Clinic for the safety of our employees and customers. Visit Cleveland Clinic’s website to learn more about COVID-19.

 
APEX logo

Our United CleanPlus program is award-winning

United is the first airline among the four largest U.S. carriers to be awarded Diamond status by APEX Health Safety powered by SimpliFlying for our cleanliness and sanitation efforts.

APEX logo

Our United CleanPlus program is award-winning

United is the first airline among the four largest U.S. carriers to be awarded Diamond status by APEX Health Safety powered by SimpliFlying for our cleanliness and sanitation efforts.

man carrying luggage icon

See what we’re doing to make every step of the travel journey safer for you. Still have questions? Text “Clean” to FLYUA (35982) to chat with our automated assistant and get answers to all of your questions about safety, cleaning, face coverings and more.

Disinfecting the cabin with electrostatic spray

Delivering industry-leading cleanliness

  • Disinfecting high-touch areas like arm rests, door handles and seat belts.
  • Equipping employees with hand sanitizer and other supplies.
  • Providing hand sanitizer wipes as you board the aircraft.
  • Ensuring our aircraft cleaning standards meet, and in many cases exceed, Centers for Disease Control and Prevention (CDC) guidelines.
  • Using electrostatic spraying to disinfect the cabin on all aircraft before departure. See how
  • Using Ultraviolet C (UVC) lighting wands to disinfect sensitive components in our pilot flight decks. See how
  • Using state-of-the-art high-efficiency (HEPA) filters to circulate air and remove at least 99.97% of airborne particles.2   See how
  • Reducing touchpoints by temporarily shutting down self-service kiosks, asking you to scan your boarding pass and encouraging you to use united.com or the United app.
  • Installing sneeze guards at key interaction points.
Women wearing a mask

Prioritizing your well-being

  • Requiring all travelers over the age of 2 to wear a face covering during their entire flight and in the airport. Learn more about face coverings.
  • Requiring you during the check-in process to acknowledge you don’t have symptoms for COVID-19 and to agree to follow our policies. Learn more
  • Introducing an “all-in-one” snack bag that includes a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks. Learn more
  • Boarding fewer customers at a time and boarding back to front by rows after pre-boarding.
  • Promoting social distancing at airport ticket counters to help customers stand 6 feet apart.
  • Introducing new policies and procedures at our United Club℠ locations. Learn more
Using Touch-less kiosk via smart phone

Innovating for a healthier tomorrow

  • Employing a full-time, on-site medical director – the only U.S. airline to do so.
  • Using Clorox Total 360 Electrostatic Sprayers to disinfect gate areas at the airport.
  • Rolling out a touchless check-in process at select airports. Learn more
  • Testing UV sanitation deployed by drones and hand-held wands, as well as an antimicrobial shield, for airport and aircraft surfaces.
  • Testing artificial intelligence that can assist with temperature screenings and crowd detection.
  • Rolling out antimicrobial technology on our aircraft to add an additional layer of disinfectant on board. See how
  • Evaluating biometric boarding pass options.
  • Adding touchless lavatories starting with select aircraft.
  • Providing COVID-19 testing options for customers traveling to select destinations. Learn more

Keep checking in for more updates as we continue to analyze all aspects of the travel journey. And learn more about how air filtering systems help make aircraft cabins one of the safest indoor environments in the world, according to a U.S. Department of Defense cabin airflow study.

What you can do

According to the CDC, National Safety Council and WHO:

  • Wash your hands often – and thoroughly – with soap and water for at least 20 seconds.
  • Use alcohol-based hand sanitizer with at least 60% alcohol content as a secondary option.
  • Cover your mouth and nose with a cloth face cover when around others.
  • If you’re in a private setting and don’t have your cloth face covering, remember to always cover your nose and mouth when coughing or sneezing.
  • Avoid touching your nose, mouth and eyes with unwashed hands.
  • Avoid close contact with others, especially those who are at a higher risk of getting very sick.
  • Continue to keep about 6 feet between yourself and others.
  • Clean and disinfect frequently touched surfaces.

For information on COVID-related travel restrictions and more, visit

Frequently asked questions

  • United CleanPlus is our commitment to delivering industry-leading cleanliness, as we put health and safety at the forefront of our entire customer experience. We’ve teamed up with the experts from Clorox and Cleveland Clinic to bring you a safe and clean travel experience. We’ll seek input from our trusted partners on these new initiatives to ensure we’re providing the best possible solutions.

    We’re leveraging the cleaning and disinfecting expertise and suite of products from Clorox. As leaders in the cleaning and disinfection space for over 100 years, Clorox is working closely with us to institute an exemplary facilities cleaning program, redefine disinfection protocols and equip customers with amenities that support a healthier and safer environment throughout the travel journey.

  • There are three pillars, or commitments, that make up United CleanPlus: delivering industry-leading cleaning, prioritizing your well-being and innovating for a healthier tomorrow.

  • United CleanPlus is more than just our commitment to cleanliness — this program encompasses our efforts dedicated to the health and safety of our customers and employees.

    First, we try to deliver industry-leading cleanliness by demonstrating our continued efforts to enhance and improve our cleaning processes, such as state-of-the-art circulation systems and cabin sanitation. In addition, we’re prioritizing your well-being by addressing the overall safety and health of our customers and employees, such as practices adhering to CDC guidelines, reducing touchpoints and requiring face coverings. We’re also innovating for a healthier tomorrow by showing our progress and developments in creating the safest travel journey for all customers and employees in a rapidly changing world.

  • Yes. As part of our relationship, we’ll be working closely with the experts at Clorox to identify and leverage their suite of products on surfaces throughout our travel journey where most effective.

  • We consulted with experts at Cleveland Clinic to provide guidance on the airline’s policies and procedures – from mandatory face coverings, to touchless kiosks, to social distancing – and ensure they meet or exceed industry standards. Medical experts from Cleveland Clinic will also advise on new technologies, training development and quality assurance programming.

Footnotes

  • Some enhancements may not be available at all airports or on all flights.
  • HEPA filter efficiency of 99.97% is based on the specification of the filters published by the manufacturers of the HEPA filters used on United aircraft.