Customers with food allergies
United is committed to the safety of its customers, including customers with major food allergies. United does not serve pre-packaged peanuts on our flights. However, we prepare and serve meals and snacks utilizing a variety of other ingredients including major food allergens.
Due to the presence of food allergens in the processing environment and in meals and snacks served, United cannot guarantee an allergen-free meal or environment on its flights. Further, it is not possible to prevent customers from bringing food items on board that contain major food allergens including peanuts. If you have concerns about a severe food allergy, please notify a flight attendant on board the aircraft. In some cases, we may be able to pass along your request to other customers seated nearby to refrain from opening and eating any allergen-containing products they may have brought on board.
For operational reasons, we cannot remove any onboard products based on individual customer requests, and we do not offer allergen-free buffer zones on our aircraft. Since we cannot guarantee allergen-free flights, we encourage customers to review any health concerns with their physicians prior to flying.