Seating accommodations for customers with disabilities
We're happy to assist our customers with disabilities in securing a comfortable seat that best fits their needs in the same class of service. We highly encourage customers to submit their request more than 24 hours in advance of the scheduled flight. We'll do our best to accommodate requests for travelers who have a disability and one or more of the following:
- Need assistance accessing the aircraft with the use of an aisle chair
- Have difficulty moving over a fixed armrest and need to be seated in a row with a moveable aisle armrest
- Travel with someone who assists you during your flight and you would like adjoining seats
- Require extra legroom to accommodate a disability
If you would like to request this type of accommodation based on your disability, or if you plan to travel with a specialized seating device, you should contact us by one of the methods below to begin your request. Please note that submitting a request online does not guarantee any specific accommodation.
If you need special accommodation due to your disability and are traveling on a Basic Economy ticket, you will not be able to select a seat during the booking process. Once your booking is complete, please call us or submit the form below.
If you are traveling within the next seven days, you must call to request your seating accommodation and should not submit your request online.
Call us to submit your request
If you're calling from the U.S. or Canada, please contact United's 24-hour Accessibility Desk at 1-800-228-2744.
For all locations outside of the U.S. and Canada, please contact the United Customer Contact Center and ask to be connected to the Accessibility Desk.