Assistance on the flight

Individual safety briefings

Customers may receive an individual safety briefing to make sure they are properly advised of safety procedures. These individual briefings can include an explanation of where and when to exit. We may also inquire as to the most appropriate way to assist the customer.

En route assistance

Flight attendants will offer assistance to semi-ambulatory customers in getting to/from the seat during boarding and/or disembarkation and to/from the onboard lavatory. They may assist with loading and retrieving carry-on items and other assistive devices stowed on board the aircraft. They will also assist with meal preparation such as opening packages and identifying items. They cannot assist with any medical services, assistance inside the lavatory or in actual feeding.