United and United Express wheelchair equipment
We have wheelchairs available for customers with disabilities to use at each of our airports. It’s best to request a wheelchair in advance before the day of travel through your travel agent or the United Accessibility Desk at 1-800-228-2744 within the U.S. or Canada. If you’re calling from elsewhere, please call the United Customer Contact Center and ask to be connected to the Accessibility Desk. Upon arrival at the airport, notify a United representative or skycap (if skycap service is available at that airport) that you require a wheelchair for transportation to the departure gate. The usual width of these wheelchairs is 18 inches (45.7 cm). For your convenience, the following airports have assistance centers in their lobbies, which are located near:
- EWR – Terminal C, Level 2, Door 4
- LAX – Terminal 7, Door L2-10
- ORD – Terminal 1, Door 1G
- SFO – Terminal 3, Door 11
We also offer aisle wheelchairs for transferring non-ambulatory customers to and from their seats on the aircraft.
Every aircraft with more than 60 seats has an onboard wheelchair. These wheelchairs are specially designed to fit the aisle of our aircraft and may be used to access the lavatory. Our inflight personnel are trained in the use of this wheelchair and will assist you.
Some domestic and international airports may not have jet-bridges available. In these stations, a passenger assist lift (PAL), mechanical lift, ramp or a stair chair physically carried by airline personnel (in international locations only), may be used for boarding and deplaning.