Customers with disabilities
Our mission is to provide convenient, comfortable service to everyone. If you have a disability, the following links and information are offered to help you plan your trip with us:
- Accessibility of united.com
- Accessibility of United aircraft
- Accessibility of United Express® aircraft
- Accessibility of inflight entertainment
- Air Carriers Access Act
- Assistance at the airport
- Assistance on the flight
- Customer-provided ventilators, respirators, CPAP machines
- Customer wheelchair equipment
- United-supplied wheelchair equipment
- Onboard medical oxygen
- Safety assistant
- Seating accommodations
- Service animals
- Useful information for customers with disabilities
Access at United Airlines
Every person with a disability is different, and you're the best judge of the service you require. If we're doing more — or less — than you need, please let our employees know and tell them what level of assistance you prefer.
Besides identifying your need for assistance when making your reservation, please inform our airport employees and inflight crew members of your specific needs during your travel. Friendly reminders to our employees are always appreciated and will help us place a face with a request for assistance.
We recommend that you travel with essential medications in a carry-on bag that can be placed beneath the seat in front of you for quick access.
If your travel includes a carrier other than United, check directly with that carrier for your travel needs, as different policies and procedures may apply.
We recommend that you make your reservations as early as possible. We don't require information concerning the extent of a disability, however, the more information we have about you, the better prepared we are to meet your needs. We require 48 hours advance notice, and an hour in addition to the published airport check-in processing time of your originating airport, if you:
- Need onboard medical oxygen in flight (available on flights between Guam (GUM) and Tokyo (NRT) and flights between Guam (GUM) and Honolulu (HNL))
- Will be using your FAA-approved respirator, ventilator, continuous positive airway pressure (CPAP) machine or your own personal oxygen concentrator (POC) (United does not provide POCs)
- Require disassembly and/or packaging of a wheelchair battery
- Will be transporting an electric wheelchair on an aircraft with fewer than 60 seats
- Are traveling with a group of ten (10) or more people with disabilities
- Plan to travel with an emotional support or psychiatric service animal in cabin
Special meals require a minimum of 24 hours advance notice, however, we appreciate as much advance notice as possible.
Safety requirements apply to the carriage of persons with a disability and their mobility equipment and may vary by aircraft and route. For more information on safety requirements that apply to your flight, you can call our Accessibility Desk at 1-800-228-2744 within the United States or Canada. From elsewhere, call the United Customer Contact Center and ask to be connected to the Accessibility Desk.
If you have a medical condition, you should call us to discuss any clearance you might need to travel. Within the United States or Canada, call our Accessibility Desk at 1-800-228-2744. From elsewhere, call the United Customer Contact Center and ask to be connected to the Accessibility Desk.
Assistance and complaints
You can request wheelchair assistance and other assistance on united.com when you book your flight. If you have questions or need to arrange for additional assistance, call our Accessibility Desk at 1-800-228-2744 within the United States or Canada. From elsewhere, call the United Customer Contact Center and ask to be connected to the Accessibility Desk. Your request for assistance will be entered in your reservation as a special service request.
At a certain point before a flight's departure, check-in will close. This timing varies by airport and by domestic versus international flights. Learn more about airport processing times.
If you have a disability and have a complaint or comment regarding your travel experience that concerns your disability, you should call 1-800-228-2744 from the United States or Canada. From elsewhere, call the United Customer Contact Center and ask to be connected to the Accessibility Desk.