Important notices

Current as of [TIMESTAMP]. Information is updated as it is received.

 

Coronavirus (COVID-19) updates


  •  
    1. On united.com, select “My trips” and enter your information
    2. Select “Change flight” and then “Edit” to make the following changes:
      1. Date of travel or destination
      2. Add a flight
      3. Remove a flight
    3. Select “Continue” and choose a new flight option
    4. Continue through booking to confirm our new flight

    Note: The change fee will display as waived, but any difference in fare may apply.

    Get more detailed instructions for changing or canceling flights

    We’re currently experiencing heavy traffic on our website. If you experience an error while trying to change or cancel your flight, please try again later.

    1. On united.com, select “My trips” and enter your information
    2. Select “Cancel flight”
    3. Confirm your flight cancellation
    4. If you have a future flight credit, select “Use Future Flight Credit” when you return to the reservation to shop for new flights and apply the credit toward the flight

    Get more detailed instructions for changing or canceling flights

    We’re currently experiencing heavy traffic on our website. If you experience an error while trying to change or cancel your flight, please try again later.

Face coverings required for all travelers

For everyone's safety, all travelers are required to wear a face covering with no vents or openings that fully covers their nose and mouth. Face coverings must be worn during the entire flight, unless travelers are eating or drinking. We’re also requiring travelers to wear face coverings in the airport, including at United customer service counters and kiosks, United ClubSM locations, our gates and our baggage claim areas. A face shield alone does not count as a face covering. Travelers who aren't wearing their face coverings in the airport or on board may be refused transport and could also lose their travel privileges on future United flights. Children younger than 2 years old are exempt.

Travel waivers and updates

Due to fast-changing government mandates and restrictions, this information is subject to change anytime and without notice.

If you’re traveling internationally, you can find the latest country-specific information through the U.S. Department of State website.

If you’re traveling to or within the U.S., please visit the CDC State and Territorial Health website for up-to-date restrictions.

There are currently no travel waivers in effect.​​

 

Hurricane Isaias

Airports

  • Charleston, SC (CHS)
  • Norfolk, VA (ORF)
  • Wilmington, NC (ILM)

Original travel dates

August 3, 2020 - August 4, 2020

Additional information

Flight changes:

The change fee and any difference in fare will be waived for new United flights departing on or before August 7, 2020, as long as travel is rescheduled in the originally ticketed cabin (any fare class) and between the same cities as originally ticketed. View your reservation and select Change Flight to search for alternate flights.

Original ticket must have been purchased by:

August 2, 2020

Travel agent information:

Travel agents may make voluntary changes by entering waiver code 7JC5A in the OSI field (ARC and BSP reporting agencies), for example, OSI UA 7XXXX.

Refunds:

Travel agents may self-refund tickets under the following conditions:

  • Original flight is canceled
  • Original flight is delayed and is estimated to arrive at the final destination more than 2 hours after originally scheduled arrival time

Tropical Storm Isaias

Airports

  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)​
  • Hartford, CT (BDL)
  • Manchester, NH (MHT)
  • Nantucket, MA (ACK)
  • New York/Newark, NJ (EWR)
  • New York-Kennedy, NY (JFK)
  • New York-LaGuardia, NY (LGA)
  • Philadelphia, PA (PHL)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Richmond, VA (RIC)
  • Washington, DC - Dulles (IAD)
  • Washington-National, DC (DCA)
  • White Plains, NY (HPN)

Original travel dates

August 4, 2020 - August 5, 2020

Additional information

Flight changes:

The change fee and any difference in fare will be waived for new United flights departing on or before August 8, 2020, as long as travel is rescheduled in the originally ticketed cabin (any fare class) and between the same cities as originally ticketed. View your reservation and select Change Flight to search for alternate flights.

Original ticket must have been purchased by:

August 2, 2020

Travel agent information:

Travel agents may make voluntary changes by entering waiver code 7JC5J in the OSI field (ARC and BSP reporting agencies), for example, OSI UA 7XXXX.

Refunds:

Travel agents may self-refund tickets under the following conditions:

  • Original flight is canceled
  • Original flight is delayed and is estimated to arrive at the final destination more than 2 hours after originally scheduled arrival time

All change fees waived for tickets issued on or before March 2, 2020, for travel June 1 – Dec. 31

Airports

  • All cities

Original travel dates

June 1, 2020 - December 31, 2020

Additional information

Flight changes:

  • Changes or cancellations must be made on/before August 31, 2020
  • To make a change, go to My Trips to find your reservation and select “Change flight.” Fare difference may apply.
  • To cancel your flight and rebook later, go to My Trips and select “Cancel options” for future flight credit. You’ll have at least 24 months from the original ticket date to rebook travel with no change fees. Fare difference may apply.

Original ticket must be issued on or before:

March 2, 2020

Travel agent information:

Travel agents may make voluntary changes by entering waiver code 7JC51 in the OSI field (ARC and BSP reporting agencies), for example, OSI UA 7XXXX.

All change fees waived for tickets issued on or before March 2, 2020

Airports

  • All cities

Original travel dates

March 3, 2020 - May 31, 2020

Additional information

Flight changes:

  • New tickets must be reissued within 24 months from original ticket date
  • Rebooked travel must commence within 24 months from the original ticket issue date

Original ticket must be issued on or before:

March 2, 2020

Travel agent information:

Travel agents may make voluntary changes by entering waiver code 7JC4S in the OSI field (ARC and BSP reporting agencies), for example, OSI UA 7XXXX.

Global

 

Asia

 

Australia and Pacific

 

Caribbean

 

Europe

 

Mexico and Central America

 

Middle East

 

North America

 

South America

 
Waiver:

No change fees for new bookings

We know people are taking a second look at their travel plans right now, and we want you to have flexibility when planning your next trip — that’s why when you book a flight with us by August 31, 2020, you can change it with no change fee over the next 12 months. See Terms and conditions

We’re extending electronic certificates

To give you more flexibility when you travel, electronic certificates are now valid for 24 months from the date they were issued. This includes all currently valid electronic certificates and all new ones issued on or after April 1, 2020.

This policy change will automatically appear, but it may not be reflected everywhere right away. We’d appreciate your patience as we work to make that happen.

Award flight redeposit fees waived

If you’re planning to cancel your award travel, we’re waiving all redeposit fees for award flights with travel dates on or before August 31, 2020. We’re also waiving redeposit fees for award flights with travel dates on or before December 31, 2020, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.

For more information about what to do if your travel is affected by a waiver, visit the Flight Delays and Cancellations page.

China: Travel restrictions

The government of China has issued entry restrictions for passengers traveling to mainland China. Only Chinese nationals and those with passports exempt from this rule will be allowed to enter the People's Republic of China. Please contact the Chinese Embassy to see if you will be allowed to travel. Additionally, Chinese passport holders must complete an epidemic and health questionnaire in the WeChat app every day for 14 days prior to (and including) the day of their flight to China, then show their QR code at boarding. Completion of the app questionnaire is a requirement for boarding flights to mainland China. For more information, please visit the Chinese Embassy's website or the Civil Aviation Administration of China website.

All passengers entering mainland China will be administered a COVID-19 test and must undergo a 14-day compulsory quarantine at their own expense. We recommend that travelers obtain a COVID-19 test in the U.S. and confirm a negative result within 48 hours before their trip.

Hong Kong: Travel restrictions

Travelers are not allowed to transit through or enter Hong Kong except for those listed below:

  • Passengers with a Hong Kong passport
  • Passengers with a British passport with "British National (Overseas)" nationality who are residents of Hong Kong
  • Residents of Hong Kong with a Permanent Identity Card, a valid work or study visa, or an extended visa who enter within the validity of a permitted stay.
  • Passengers with a residence or study visa or a Certificate of Entitlement issued by Hong Kong
  • Passengers who have only been to China, Taipei or Macao in the past 14 days
  • Passengers traveling from the mainland of China, Taipei or Macao who haven't been to any other country/region in the past 14 days
  • Passengers with a diplomatic, an official or a service passport traveling on duty
  • Spouses and minor children of Hong Kong residents

All travelers who are eligible to enter Hong Kong must quarantine for 14 days and present a completed Health Declaration Form to the Department of Health upon arrival. Passengers can only travel on flights operated by the same airline group and can't travel to the mainland of China through Hong Kong.

The government of Hong Kong requires travelers departing the U.S. to obtain the following before traveling. United is required to confirm each traveler has all four documents before allowing them to board the flight:

  • A specific COVID-19 test called SARS-CoV-2 nucleic acid test, no exceptions, as well as the results of the test
  • A statement from the laboratory or healthcare provider confirming it is a licensed facility to conduct COVID-19 tests. In lieu of using the sample form, a copy of a 'Certificate of Accreditation' issued by the Centers for Medicare & Medicaid Services (CMS), Clinical Laboratory Improvement Amendments (CLIA) program is acceptable. Passengers should contact their laboratory or healthcare provider for further information. Download a sample form
  • A statement from the laboratory or healthcare provider confirming it is a licensed facility to conduct COVID-19 tests. Download a sample form
  • Proof of a hotel reservation for 14 days’ quarantine upon arrival, including returning residents

India: Travel restrictions

Travelers aren’t allowed to enter India, except for those listed below:

  • Nationals of India and their spouses
  • Residents of India
  • Passengers with an Overseas Citizen of India (OCI) card or booklet
  • Students and minors if one of the parents is a national of India or OCI card holder
  • Single parents of a minor who is a national of India or OCI card holder
  • Passengers returning from a neighboring country via India to their country of residence
  • Passengers with diplomatic, official, UN/International Organizations or project visas

All regular visas and e-visas issued before June 30, 2020, stand suspended until further notice, except for:

  • Diplomatic, official, UN/International Organization or project visas/all categories of Employment visas
  • Business visas (excluding B-3 visas for sports)

Travelers should confirm they meet the entry requirements by visiting the Indian Embassy website.

Additionally, India requires all travelers to provide contact information before traveling to India. Please visit united.com/entryform to complete the required information. Your travel plans may be cancelled if you fail to provide United this information.

Passengers arriving in India:

  • Are subject to medical screenings and a quarantine of 7 days in a hotel or facility and 7 days at home at the traveler’s expense. Exceptions to the quarantine requirement may be possible with a negative COVID-19 RT-PCR test conducted within 96 hours prior to departure and uploaded to here. Please coordinate quarantine exceptions directly with the government of Indian.
  • Must install “Arogya Setu” app on their personal device
  • Must submit within 3 days prior to departure a health declaration and agreement to self-quarantine form
  • Must present a completed self-declaration form

Japan: Travel restrictions

Travelers who have been in the countries listed in the first section of this page in the past 14 days are not allowed to enter, with some exceptions.

Japan has also suspended or invalidated various visas. Be sure to check your visa validity.

Travelers to Japan can expect to be tested for COVID-19 upon arrival.

Effective August 5, Japan will reopen its borders to certain foreign nationals with resident status. On September 1, additional categories of foreign nationals with resident status will be allowed to enter. Visit Japan’s Ministry of Foreign Affairs website to learn more about the revised entry conditions.

For foreign nationals that meet its entry requirements Japan requires a negative COVID-19 test conducted within 72 hours of departure and a re-entry certification issued by the Japanese Embassy or a Consulate.

Japan suggests that travelers ask their testing facility to comply with a specific form for verification of the test, which can be downloaded here. Otherwise, the test document must include traveler name, passport number, nationality, date of birth and gender. It must confirm that the test undertaken is authorized by Japan and include the test result as well as the date the test was taken and the date the results were received. Finally, the document must include the name and address of the testing facility and the name and signature, stamp or seal of the doctor.

Foreign nationals are also required to obtain from a Japanese Embassy/Consulate a “Re-entry Confirmation Letter.” Please allow enough time to apply and obtain the certificate prior to flying.

For more information, visit Japan’s coronavirus (COVID-19) advisory information page.

Singapore: Travel restrictions

Only returning residents of Singapore and travelers with a long-term pass are allowed to enter the country. Short-term visitors are not allowed to enter or transit Singapore. All travelers entering the country are required to fill out a health declaration form prior to boarding and quarantine for 14 days upon arrival.

Flights to Singapore will depart San Francisco and make a stop in Hong Kong before continuing on. The return flight from Singapore to San Francisco will also stop at Hong Kong. Passengers will be required to deplane at Hong Kong and process through a security check and temperature screen. Transfers beyond Singapore are currently not available, therefore all passengers must terminate their journey in Singapore.

South Korea: Travel restrictions

All travelers must take a COVID-19 test upon or within three days of arrival to Seoul, and those without a permanent residence in Korea must undergo a 14-day quarantine in a government facility at their own expense in addition to filling out the Agreement to Facility Quarantine document. Nationals and residents of Korea are required to install the self-quarantine safety protection mobile app. Customers that intend to remain in Korea for a short stay are required to install the self-diagnosis mobile app.

Some short-term visas and visa exemptions are temporarily suspended. For the full set of entry requirements, please use our Travel Requirements page. You can also find the latest information on the website for the U.S. Embassy & Consulate in the Republic of Korea.

The Gangnam City Terminal is temporarily closed for check-in until further notice. Travelers should proceed to the airport for baggage acceptance.

Australia: Travel restrictions

Travelers are not allowed to transit through or enter Australia, except for those listed below:

  • Nationals of Australia and their immediate family members
  • Permanent residents of Australia and their immediate family members
  • Nationals of New Zealand residing in Australia
  • Airline crew
  • Diplomats accredited to Australia and currently residing in Australia, and their immediate family members

All travelers are required to self-isolate for 14 days from their arrival into Australia. If their duration of stay is less than 14 days, they must self-isolate for the entire duration of stay. When travelers transit through Australia for eight to 72 hours, they must go to mandatory quarantine at the state designated facility until the time of their departing flight.

Guam: Travel restrictions

All travelers entering Guam are subject to medical screening and a 14-day quarantine at their home residence or in a GovGuam facility. For more information on travel requirements and a list of quarantine exemptions, visit the Guam Recovery website.

Marshall Islands: Travel restrictions

Travelers are not allowed to enter the Marshall Islands until September 5, 2020.

Micronesia: Travel restrictions

Until further notice, no passengers will be allowed to deplane at any of the four states in the Federated States of Micronesia including Yap, Chuuk, Pohnpei, and Kosrae.

Palau: Travel restrictions

Travelers who have traveled through or to China, Hong Kong or Macao in the past 14 days are not allowed to enter Palau.

Saipan: Travel restrictions

Any person entering the Northern Mariana Islands may be exempted from quarantine and be able to self-quarantine if they complete all of the following steps:

  • Fill out an online CNMI Mandatory Declaration Form at least three days prior to their arrival on Saipan
  • Register and respond daily to the Sara Alert Symptom Monitoring System and exercise self-quarantine for 14 consecutive days as prescribed by CHCC
  • Consent to specimen collection for COVID-19 testing upon arrival and five days after arrival
  • Provide proof of a valid polymerase chain reaction (PCR) test from a specimen collected a minimum of three days to a maximum of six days prior to the individual's arrival on Saipan to be reviewed by a CNMI Health Representative
  • A valid proof PCR test result is defined as a traveler's specimen collected within 3-6 days prior to arrival

The test result must be in English and include the name of the traveler, name of the processing laboratory, specimen collection date, indication that the PCR test was conducted and the test result itself

All travelers must also complete a health form before landing in Saipan. For more information, visit the governor’s website.

Tahiti: French Polynesia travel restrictions

Travelers to French Polynesia who are older than 6 years of age are required to complete a coronavirus (COVID-19) RT-PCR test with proof of a negative result within three days before international departure. All travelers must also submit an ETIS application, with a printed receipt showing a QR code that must be presented upon arrival to the country.

Upon arrival in French Polynesia, travelers will also be provided with a free self-test kit which they must administer and submit to their place of lodging on the fourth day of their stay.

Aruba: Travel restrictions

The Government of Aruba is requiring all arriving passengers to complete an online ED card process no more than 72 hours prior to their trip for approval to board their flight to Aruba. Travelers arriving from certain U.S. states must also upload a negative COVID-19 (PCR) test taken within 12 to 72 hours prior to departure, as Aruba will not allow them to take the test upon arrival.

Additionally, all travelers must complete a travel authorization at check-in and it’s highly recommended that all travelers present proof of a negative COVID-19 test (PCR) taken within 72 hours prior to boarding. All travelers must have health insurance purchased before departure and available at www.edcardaruba.aw. This does not apply to:

  • Residents of Aruba, Bonaire and Curacao
  • Travelers departing on the same calendar day
  • Dutch military personnel, their spouse and children

Those who are not tested prior to their trip will be required to pre-pay for a mandatory COVID-19 test upon arrival and must self-quarantine for 1 day. This does not apply to:

  • Travelers younger than 15 years
  • Travelers departing on the same calendar day

To complete the ED card process and for more information, visit www.edcardaruba.aw

Bahamas: Travel restrictions

Travelers must complete a “Bahamas Health Visa” application at travel.gov.bs before departure. You must upload a negative Coronavirus (COVID-19) RT-PCR test result or select relevant exemption category, and provide your contact information. You must present the approved "Bahamas Health Visa" application at check-in and upon arrival.

Travelers must have a negative Coronavirus (COVID-19) RT-PCR test result from a sample dated 10 days or less before arrival in the Bahamas. This does not apply to travelers who are 10 years and younger. Please note that the "rapid" or "quick" antibody test will not be accepted by authorities.

Travelers are subject to medical screening upon arrival and quarantine with monitoring for 14 days at their own expense.

Jamaica: Travel restrictions

All visitors traveling to Jamaica must obtain travel authorization before departure at visitjamaica.com. Nationals and residents of Jamaica must obtain travel authorization before departure at jamcovid19.moh.gov.jm/immigration.html.

Passengers 12 years and older from certain U.S. states are required to provide a negative COVID-19 PCR test taken within 10 days of their arrival date in Jamaica.

All passengers are subject to health screenings upon arrival and must sign a Quarantine Order. Those required to undergo a COVID-19 PCR test upon arrival must self-isolate at their intended place of stay. For more information, please visit the Jamaica Tourist board website.

Puerto Rico: Travel restrictions

All passengers traveling to Puerto Rico must complete a Travel Declaration Form online at www.travelsafe.pr.gov or www.viajaseguro.pr.gov.

All travelers arriving to Puerto Rico will be required to quarantine at their own expense for 14 days or the duration of their stay, whichever is shorter, unless they:

  • Provide evidence of a negative molecular COVID-19 test that has been taken 72 hours prior to arrival
  • Have been tested within 72 hours prior to arrival but are awaiting confirmation of molecular COVID-19 test results. The passenger will need to quarantine until the results come in and are digitally submitted to the Puerto Rico Department of Health. A link to upload the results to the passenger’s Travel Declaration Form will be provided upon completing the form.

If you arrive to Puerto Rico and have not been tested before arrival, you’ll receive a Testing Authorization to be tested locally at your own expense upon submission of the Traveler Declaration Form. You must quarantine for the duration of the stay or until tested locally and confirmation of results are properly submitted to the Puerto Rico Department of Health.

Travelers will only be tested at the airport if they’re presenting symptoms upon arrival and are properly referred for testing by Puerto Rico Department of Health authorized personnel.

You’ll be required to interact daily, through text message or email, with the Puerto Rico Department of Health’s automated system for traveler vigilance and monitoring. You’ll be required to respond to a simple set of questions related to current symptoms on a daily basis.

Belize: Travel restrictions

The Government of Belize has issued travel restrictions in effect until further notice. During this time, only Belizean citizens, residents of Belize and accredited diplomats can enter the country. In addition, travelers must have an approval letter issued by Belize’s Ministry of Foreign Affairs confirming they’re allowed to enter. To obtain this approval letter, apply on Belize’s COVID-19 website and contact the Government of Belize at repatriation@mfa.gov.bz.

Effective August 15, passengers must download the Belize Health App within 72 hours before their arrival. Passengers are subject to medical screening and quarantine for 14 days.

Costa Rica: Travel restrictions

All passengers entering the country must fill out a health pass form prior to arrival. You can fill out the required form online in English or Spanish and submit it before your trip.

As of August 1, 2020, passengers must also have medical insurance and a medical certificate with a negative coronavirus (COVID-19) test result issued at most 48 hours before departure.

Belgium: Travel restrictions

Travelers aren’t allowed to enter. This doesn’t apply to:

  • Travelers arriving from EEA member states or Switzerland
  • Nationals of Andorra, Monaco, Montenegro, North Macedonia, San Marino, Serbia, Switzerland, Vatican City (Holy See) and EEA member states
  • Travelers with a British passport with nationality “British Citizen,” “British Overseas Territories Citizen” issued by Gibraltar and British passports with a Certificate of Entitlement to the Right of Abode issued by the United Kingdom
  • Travelers with a long-term residence permit or a long term “D” visa issued by EEA member states, Switzerland or the United Kingdom, returning via Belgium to their country of residence
  • Family members of nationals of EEA member states and Switzerland
  • Family members of British nationals
  • Military personnel

All travelers must complete a public health locator form and show it to a United representative in order to board their flight. Travelers will be unable to board if their forms are not completed. Travelers must also present the locator form to Belgian government officials upon arrival.

In addition, all travelers are subject to medical screenings and must self-quarantine for 14 days upon arrival.

France: Travel restrictions

Passengers are not allowed to enter France. This does not apply to:

  • Nationals of France if not arriving from French Guiana or Mayotte, and their spouses and children,
  • British nationals and nationals of Andorra, Monaco, San Marino, Switzerland, Vatican City (Holy See) and an EEA Member State if not arriving from French Guiana or Mayotte, and their spouses and children
  • Passengers arriving from Andorra, Australia, Canada, Georgia, Japan, Korea (Rep.), Monaco, Morocco, New-Zealand, Rwanda, San Marino, Switzerland, Thailand, Tunisia, United Kingdom, Uruguay, Vatican City (Holy See) or an EEA Member State
  • Passengers with a residence permit issued by Andorra, Monaco, San Marino, Switzerland, United Kingdom, Vatican City (Holy See) or an EEA Member State if not arriving from French Guiana or Mayotte
  • Merchant seamen if not arriving from French Guiana or Mayotte
  • Students if not arriving from French Guiana or Mayotte

A completed International Travel Certificate must be presented prior to boarding and to immigration upon arrival or when transiting France. You can download the form in English and French here – it’s located under the headline "Attestation de déplacement dérogatoire vers la France métropolitaine depuis les pays tiers et déclaration sur l'honneur." (This does not apply to passengers arriving from Andorra, Australia, Canada, Georgia, Japan, Monaco, Montenegro, Morocco, New Zealand, Rwanda, San Marino, Serbia, South Korea, Switzerland, Thailand, Tunisia, United Kingdom, Uruguay, Vatican City (Holy See), or an EEA Member State.)

Travelers must complete a declaration of honor stating that they don’t have symptoms of coronavirus (COVID-19), which must be dated and signed by the passenger, and will be subject to quarantine or isolation depending on whether they are symptomatic.

Germany: Travel restrictions

By the order of Germany’s Federal Ministry of the Interior, passengers are not allowed to enter Germany with the exception of:

  • Passengers arriving from Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Greece, Hungary, Iceland, Ireland (Rep.), Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland or United Kingdom
  • Nationals of Germany
  • Passengers with a residence permit issued by Germany
  • Residents of Australia, Canada, Georgia, New Zealand, Thailand, Tunisia and Uruguay if they've lived in the country for at least 6 months
  • Passengers with a "D" Visa issued by Germany
  • Husband, wife, child and registered partner of nationals or residents of Germany
  • Nationals of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Greece, Hungary, Iceland, Ireland (Rep.), Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and their family members returning via Germany to their country of residence
  • British nationals and their family members returning via Germany to their country of residence
  • Military personnel
  • Merchant seamen
  • Passengers traveling as students if they cannot complete their study outside Germany

Passengers are not allowed to transit if arriving from a non-Schengen Member State to another Schengen Member State. This does not apply to:

  • Nationals of EEA Member States and Switzerland.
  • British nationals.
  • Family members of nationals of EEA Member States and Switzerland.
  • Family members of British nationals.
  • Passengers with a residence permit or long-term visa issued by an EEA Member State or Switzerland
  • Residents of Australia, Canada, Georgia, New Zealand, Thailand and Uruguay if they've lived in the country for at least 6 months
  • Military personnel
  • Merchant seamen

Passengers are subject to quarantine for 14 days. Travelers coming from the U.S. whose final destination is Germany will be required to take a COVID-19 test upon arrival. Those who arrive with proof of a negative PCR test conducted no more than 48 hours prior to arrival are exempt from this requirement.

Visit this website for more information about entry restrictions.

Ireland: Travel restrictions

All passengers arriving in Ireland (Rep.) are required to self-quarantine for 14 days and complete a Public Health Passenger Locator Form. This does not apply to:

  • Passengers arriving from Northern Ireland
  • Passengers with a diplomatic passport

Netherlands: Travel restrictions

The Netherlands currently has some restrictions on travel, so check your specific entry restrictions. You can also find more information on the Government of the Netherlands website.

Boyfriends/girlfriends/partners of residents of the Netherlands, as well as accompanying children who are younger than 18 years old, must complete a "Declaration of relationship for COVID entry ban exemption” to be used in connection with documentation for entry, signed by the person residing in the Netherlands. The form must be presented to immigration upon arrival. You can find more detail on the Government of the Netherlands website.

Passengers who are departing from high-risk COVID-19 countries must present to United a completed "Health Declaration Form" before boarding. The government of the Netherlands also requires you read these documents before traveling:

Passengers departing from high-risk coronavirus countries are instructed to immediately self-quarantine for 14 days upon arrival to the Netherlands. Learn more.

Switzerland: Travel restrictions

Travelers aren’t allowed to enter Switzerland, with some exceptions.

Travelers also aren’t allowed to transit if arriving from a non-Schengen member state to another Schengen member state, with some exceptions.

Travelers who have been in Argentina, Armenia, Azerbaijan, Bahrain, Belarus, Bolivia, Brazil, Cape Verde, Chile, Colombia, Dominican Rep., Honduras, Iraq, Israel, Kosovo (Rep.), Kuwait, Moldova (Rep.), North Macedonia (Rep.), Oman, Panama, Peru, Qatar, Russian Fed., Saudi Arabia, Serbia, South Africa, Sweden, Turks and Caicos Isl., or USA in the past 14 days are subject to quarantine for 10 days.

Travelers entering Switzerland from certain regions, including the United States, will be required to self-quarantine for 10 days. For more information, please visit the government of Switzerland’s website.

United Kingdom: Travel restrictions

The UK government requires travelers to review its health guidance before boarding. If you book or check in on behalf of a group, make sure all members of your group are aware of this guidance.

As of June 8, 2020, there are new rules in place for entering the UK. All persons entering the UK, including returning British citizens, must 1) provide their journey and contact details on an online form and show either a printed or electronic copy of the completed form at the UK border, and 2) self-quarantine for a period of 14 days. Passengers coming from the Republic of Ireland, the Channel Islands and the Isle of Man and have been there for 14 days or more are exempt from both requirements. Visit the UK government’s website for more information.

The online form can be completed beginning 48 hours before your flight. Travelers are encouraged to complete it before beginning their trip and must present it to immigration upon arrival.

Israel: Travel restrictions

Travelers are not allowed to enter and transit. This doesn’t apply to nationals or residents of Israel.

Travelers are subject to quarantine for 14 days and must present a completed Health Declaration Form upon arrival.

Alaska: Travel restrictions

All arriving out-of-state Alaska passengers must complete a Traveler Declaration Form (PDF), as well as provide a negative COVID-19 PCR test taken within the last 72 hours, and present results upon arrival.

Currently, if you have not tested prior to boarding, you must participate in a COVID-19 PCR test when arriving in Alaska and self-quarantine at your expense until results arrive. Starting August 11, all non-residents must arrive with a negative COVID-19 PCR test taken within 72 hours prior to departure. Testing will no longer be available for non-residents when they arrive in Alaska.

If you refuse to test, you must self-quarantine for 14 days at your expense, or the duration of your trip, whichever is shorter. You can visit Alaska’s official government website for more information.

Canada: Travel restrictions

Travelers are not allowed to enter Canada, with the exception of:

  • Nationals of Canada
  • Permanent residents of Canada
  • Immediate family members of nationals and permanent residents of Canada who are traveling for a purpose other than tourism
  • Passengers arriving from the USA traveling for a purpose other than tourism
  • Passengers who don’t need to obtain a temporary resident visa and their immediate family members who are traveling for a purpose other than tourism
  • Students
  • Merchant seamen
  • Indians under the Indian Act
  • Nationals of France who reside in Saint-Pierre-et-Miquelon and have only been in Saint-Pierre-et-Miquelon, the USA or Canada in the past 14 days

Travelers are required to undergo a temperature check prior to boarding their flight to Canada. They should also download the ArriveCAN app to their personal devices to submit required information up to 48 hours before arriving in Canada.

All travelers must arrive at one of the following airports: Calgary (YYC), Montreal (YUL), Toronto (YYZ), Vancouver (YVR). They’re also subject to quarantine for 14 days.(content continues)

Connecticut: Travel restrictions

As of July 28, all passengers traveling to Connecticut are subject to a mandatory 14-day self-quarantine upon arrival if they’re originating from any of the following states or territories: Alabama, Alaska, Arizona, Arkansas, California, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Puerto Rico, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin. For more information, visit the state of Connecticut’s website.

Hawaii: Self-quarantine for travelers arriving in Hawaii

Hawaii’s governor issued a mandatory 14-day self-quarantine order for all travelers arriving or returning to Hawaii. All travelers, including both residents and visitors, are required to self-quarantine for 14 days from their arrival into Hawaii. If your duration of stay is less than 14 days, you must self-quarantine for the entire duration of your stay in a residence, hotel room or rented accommodations. People traveling between the islands will no longer be subject to a 14 day self-quarantine.

You can’t use shared facilities or go to public places like the beach, pools, fitness centers, shopping centers, restaurants, bars or local attractions. You can only leave your quarantine location for medical emergencies or to seek medical care, and you can’t have visitors.

Travelers must complete a Hawaii Department of Agriculture form that will be distributed on board their flight which will also include the requirements for the 14-day quarantine, as well as the penalties. You must show a government issued ID upon arrival along with your form. You can find more information on the State of Hawaii’s Safe Travels page.

Massachusetts: Travel requirements

The State of Massachusetts requires all arriving passengers, including returning residents, to complete a "Massachusetts Travel Form" prior to their flight unless visiting from an area designated as "lower-risk". Passengers from states with significant spread of COVID-19 must quarantine for 14 days upon arrival or produce a negative COVID-19 test result that has been administered 72 hours prior to arrival.

New Jersey: Travel restrictions

As of July 28, all passengers traveling to New Jersey are subject to a mandatory 14-day self-quarantine upon arrival if they’re originating from any of the following states or territories: Alabama, Alaska, Arizona, Arkansas, California, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Puerto Rico, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin. For more information, visit the state of New Jersey’s website.

New York: Travel restrictions

As of July 28, all passengers traveling to New York are subject to a mandatory 14-day self-quarantine upon arrival if they’re originating from any of the following states or territories: Alabama, Alaska, Arizona, Arkansas, California, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Puerto Rico, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin. If you’re flying to New York directly from any of these states, you must fill out a Traveler Health Form online at traveler.health.ny.gov and save your email confirmation so you can show it upon arrival. Paper forms will be available at the airport, but we recommend completing the form ahead of time. For more information, visit New York State’s website.

United States: Entry restrictions

By Presidential Proclamation, there are entry restrictions if you’re traveling to the U.S. from:

  • Brazil
  • China
  • European Shengen area (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City)
  • Iran
  • The Republic of Ireland
  • The United Kingdom

Customers traveling from these countries who are U.S. citizens, lawful permanent residents or immediate family members of U.S. citizens must travel through an airport where the US Department of Homeland Security (DHS) has enhanced entry screening capabilities. The CDC also recommends passengers self-quarantine for 14 days upon entering the U.S.

Non-U.S. citizens who have visited the countries listed above in the past 14 days will not be allowed to enter or transit through the United States.

To check specific entry restrictions for your trip, please enter your information on our Travel Restrictions page.

Mexico: Travel restrictions

Travelers entering Mexico must complete a "Cuestionario de indentificacion de factores de riesgo en viajeros" form and present it to immigration upon arrival. The form can be found at afac.hostingerapp.com.

Brazil: Travel restrictions

On July 29, 2020, Brazil lifted its coronavirus (COVID-19) entry regulations.

Passengers with a maximum stay of 90 days must have a medical insurance coverage for the duration of their stay.

  • This does not apply to nationals and residents of Brazil.
  • This does not apply passengers traveling as students in Brazil.

Ecuador: Travel restrictions

The Government of Ecuador has adopted COVID-19 related requirements for all travelers entering the country. In addition to completing required forms, travelers must: At arrival, travelers are required to present a completed health form and a completed immigration form, and proof of a negative COVID-19 (polymerise chain reaction/PCR) test taken within 7 days of traveling to the country, or be tested by authorities upon arrival if they don't have a negative PCR test. All travelers will be required to self-quarantine for 14 days/13 nights at their home or at a government approved hotel and should plan to stay in the country at least 14 days/13 nights. Please note, all expenses related to Ecuador's COVID-19 requirements are the responsibility of the traveler.

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    Depending on the destination of your international travel plans, there may be specific notices and advisories. For more information, visit the International Travel page.

    Cuba: Travel policy changes

    As of June 16, 2017, individual people-to-people travel to Cuba for customers who are subject to U.S. jurisdictions are no longer allowed. All customers booking travel on United to or from Cuba must certify their eligibility under one of the authorized categories provided. Please visit the U.S. Department of the Treasury’s Cuba travel page to learn more about the authorized categories for U.S. citizens to travel to Cuba.

    Additional security measures for international flights to the U.S.

    In addition to standard security procedures, the U.S. Department of Homeland Security (DHS) requires additional security measures for all international flights to the U.S., which may result in extra screening for everyday items such as large electronics, powder, food, books and magazines. TSA has a full list of what is and isn’t allowed on their website.

    Large electronics: Travelers with electronic devices larger than a standard smartphone should be prepared to remove these devices from their protective cases or outer packaging for inspection. If you have a case that requires a screwdriver or other special tools to remove, we recommend doing so before arriving at the airport.

    Powder-based substances: We recommend all customers place any items that resemble powder in their checked baggage. Some travelers with powder-based substances in their carry-on bags and personal items greater than what would fit in a standard soda can (12 fluid ounces or 350 milliliters) may be subject to additional security measures put in place by the DHS.

    For those selected for additional security measures, powder substances in excess of this amount won’t be allowed in the cabin of the aircraft. Examples of powder include ground coffee and tea, flour, sugar and spices. There are some exemptions, including baby formula, medically necessary powder and human remains.

    Please note that some foreign governments who perform this screening at the central checkpoint may follow more strict measures, including confiscating and disposing of powder-based substances in excess of permitted quantities.

    Arrival times: The Transportation Security Administration (TSA) recommends arriving at the airport at least three hours before your international flight to allow time for the additional security measures. Please note the airport check-in hours first.

    For more information, please visit the DHS website. You may also contact @AskTSA via Twitter or Facebook Messenger with specific questions or visit TSA customer service.

    Traveling on flights precleared by U.S. Customs and Border Protection

    If you’re traveling to the U.S. from one of the international airports listed below, we recommend you arrive at the airport three hours before your scheduled departure time. Flights from these airports are precleared by U.S. Customs and Border Protection, so please allow extra time to complete additional border security screening processes before you depart. When you arrive in the U.S., you’ll arrive at a domestic terminal.

    We operate flights precleared by U.S. CBP before departure from the following international airports: Aruba (AUA), Bermuda (BDA), Dublin (DUB), Freeport (FPO), Nassau (NAS), Shannon (SNN), Edmonton (YEG), Halifax (YHZ), Ottawa (YOW), Montreal (YUL), Vancouver (YVR), Winnipeg (YWG), Calgary (YYC) and Toronto Pearson (YYZ).

    ESTA approvals

    There have been some changes recently to the Electronic System for Travel Authorization (ESTA) applications and approvals are no longer processed instantly. If you don’t have a U.S. passport and require an ESTA, we recommend applying when you book your travel and no less than 72 hours prior to travel.

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    U.S. IDs

    Due to the coronavirus, if your driver's license or state-issued ID expired on or after March 1, 2020, and you are unable to renew at your state driver’s license agency, you may still use it as acceptable identification at the checkpoint. TSA will accept expired driver’s licenses or state-issued ID a year after expiration or 60 days after the duration of the emergency, whichever is longer.

    REAL ID enforcement

    Beginning October 1, 2021, every traveler must present a REAL ID-compliant driver’s license, state-issued enhanced driver’s license or other acceptable forms of identification, such as a valid passport or U.S. military ID, to fly within the U.S. Review the complete list of acceptable identification.

    Travelers who don’t present an acceptable form of identification won’t be permitted through the security checkpoint.

    Learn more about REAL ID enforcement and frequently asked questions.

    Chicago O’Hare pedestrian tunnel closures

    Beginning May 28, 2020, two of the four pedestrian tunnels connecting Chicago O’Hare Terminal 1 and Terminal 2 to the main parking area and the CTA Blue Line station will be closed for construction. Alternate routes between each location will remain open and will be marked with signs.

    Cincinnati security checkpoint hours

    The security checkpoint at the Cincinnati Airport is open from 3:30 a.m. until 9 p.m. daily. Please plan to arrive at the airport prior to 9 p.m. – even if your flight is delayed – to make sure that you have enough time to pass through the security checkpoint before it closes. It will not stay open late to accommodate delayed departures, and you will not be able to board your flight.

    Denver construction

    If you’re flying out of Denver, we recommend arriving two hours before your scheduled departure time due to construction in the Great Hall of the Main Terminal. This ongoing construction may result in longer check-in times, new construction walls and limited dining and shopping options. Directional signage will be posted throughout the terminal and personnel will be available to answer questions. Please visit the Denver International Airport’s website for more information.

    Denver bag drop

    Denver International Airport (DEN) offers free bag drop and check-in service at the Transit Center and 75th Avenue to make it convenient for you to travel, baggage-free, from the time you arrive until you board your flight.

    • This service is for flights on United within the U.S. Flights to international destinations aren’t eligible for the bag drop service.
    • Drop your bags a minimum of 90 minutes before your flight.
    • Skip the ticket counter lines by checking your bag and getting your boarding pass.
    • This is a free service. Our bag fees still apply and can be paid at all bag drop locations.
    • Travelers with lap infants must go to the ticket counter for the child’s boarding pass.

    Transit Center bag check: Check your bag at the Transit Center and get your boarding pass before you head up to the terminal and through security.

    • Location: Transit Center, Level 1 (below The Westin)
    • Hours: 6 a.m. to 6 p.m. (for flights departing as late as midnight)

    75th Avenue drive-up bag check: Drive up and check your bag from the comfort of your car before you park. A greeter will remove your bags from your car, check you in for your flight and even print your boarding pass. Then, park in one of the lots or head to the terminal, baggage-free. Upon arriving at the terminal, head directly to security.

    • Location: 75th Avenue near the Pikes Peak parking lot
    • Directions: Exit Peña Blvd. at 75th Avenue, proceed straight through the Gun Club intersection and follow signs to the Bag Check queue
    • Hours: Saturday through Thursday, 4 a.m. to 4 p.m.; Friday, 4 a.m. to 7 p.m.

    Haneda airport processing times

    Due to airport expansion occurring at Haneda (HND), we recommend checking in online or with the United app and allowing extra time for checking bags and security screening.

    Houston Intercontinental construction and closures

    On January 6, we’ll begin construction on the next phase of our new baggage handling system at Houston's George Bush Intercontinental Airport (IAH). As a result, we’re expecting more traffic than usual getting into the airport, and we recommend allowing extra time.

    Terminal E is also temporarily closed, so customers should go directly to Terminal C to check in for their flights and to go through security.

    Kansas City airport processing times

    We recommend that customers departing from Kansas City (MCI) allow extra time for check-in and security screening, especially during morning hours. Airport check-in counters open at 3:30 a.m. and TSA security checkpoints open at 3:45 a.m.

    Lafayette, Louisiana airport processing times

    We recommend that customers departing from Lafayette (LFT) allow extra time for check-in and security screening. Airport check-in counters open at 3:30 a.m. and TSA security checkpoints open at 3 a.m.

    Los Angeles traffic information and taxi/rideshare pickup

    Ongoing construction near Los Angeles (LAX) is causing heavy traffic outside the airport. We recommend allowing extra time and arriving at least two hours before your flight.

    Taxi and rideshare pickups leaving the airport have been relocated to LAX-it, a new area accessible to travelers by shuttle or a short walk from baggage claim. Learn more at flylax.com/lax-it

    New York LaGuardia Terminal B updates

    With the opening of the new Terminal B Arrivals/Departures Hall at New York LaGuardia on June 13, 2020, it may take up to 20 minutes to walk from the end of the TSA security checkpoint in Terminal B to the gate area. Travelers departing out of Terminal B after this date should plan to arrive at the airport earlier than usual to allow for this additional travel time.

    Phoenix terminal change

    All our flights depart and arrive from the new Terminal 3 at Phoenix Sky Harbor International Airport (PHX).

    San Juan additional security screenings

    The TSA has implemented additional security measures at Luis Muñoz Marín International Airport (SJU) that require all wet or frozen food items to be removed from carry-on baggage and inspected. While food items are permitted in carry-on baggage, travelers departing San Juan are advised to allow extra time at security or to check bags containing wet or frozen food items to expedite the screening process. This policy applies to standard screening lanes but does not affect TSA Pre✓® lanes.

    Vail, Colorado, construction

    Construction is underway at Eagle County Regional Airport (EGE), resulting in a longer walk between the TSA security screening and gates. We recommend allowing more time for this distance, and require customers to check in 45 minutes before departure if traveling with checked baggage.

    Washington Dulles construction

    Construction is underway at Washington Dulles (IAD) near the ticket counters. This may lead to longer wait times if you’re checking in or checking bags, so we recommend getting to the airport early.

    Washington National construction

    Construction at Washington National Airport (DCA) is expected to cause traffic delays on airport roadways, as work crews close lanes in front of Terminal B. Please allow additional travel time to and from the airport. For pickups and drop-offs, please consider using the Terminal Garages since they are located outside the construction zone. Visit flyreagan.com/ProjectJourney for the latest updates.

    Williston, North Dakota, airport change

    All airlines now fly out of the new Williston Basin International Airport (XWA). If you’re flying from Williston, make sure you go to this airport and not Sloulin Field International Airport (ISN). The new airport is about 15 miles northwest of the old one. Find out more on the airport’s website.

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    As you plan your next visit, learn how we're putting your health and safety at the forefront of your United Club℠ experience.

    We've temporarily suspended operations at most United Club locations and all United Polaris® lounges across our network. For updated hours of operation, visit our United Club and Lounge Locations page. Hours and available locations are subject to change.

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    Tickets: For tickets issued March 3 through March 31, 2020, customers will be permitted to change without paying a change fee to a flight of equal or lesser value for travel up to 24 months from the original ticket issue date. For tickets issued between April 1, 2020, and August 31, 2020, customers will be permitted to change without paying a change fee to a flight of equal or lesser value for travel up to 12 months from the original ticket issue date.

    If the new flight is priced higher, the customer may change for no change fee but must pay the fare difference. If the new flight is priced lower, the customer may change without paying a change fee but no residual value will be given.

    Changes/Cancellations: If the customer decides to change or cancel the flight they booked between March 3, 2020 and March 31, 2020, they can retain the value of the ticket to be applied to a new ticket without a change fee for travel up to 24 months from the original ticket issue date. If the customer decides to change or cancel the flight they booked between April 1, 2020, and August 31, 2020, they can retain the value of the ticket to be applied to a new ticket without a change fee for travel up to 12 months from the original ticket issue date. Any changes or cancellation must occur prior to ticketed travel date.

    Fare Validity: This applies to all tickets, all UA fare types, all destinations, all points-of-sale, all travel dates available for sale, provided ticket number starts with 016.

    Miscellaneous: Fares, fees, rules and offers are subject to change without notice. Seats are capacity-controlled and may not be available on all flights or days. Some fares are non-refundable except during the first 24 hours after purchase. Other restrictions may apply.

 

  

Cuba: Travel restrictions

Non-humanitarian flights to Cuba are suspended.