Important notices

Current as of [TIMESTAMP]. Information is updated as it is received.

 

Coronavirus (COVID-19) updates


  •  
    1. On united.com, select “My trips” and enter your information
    2. Select “Change flight” and then “Edit” to make the following changes:
      1. Date of travel or destination
      2. Add a flight
      3. Remove a flight
    3. Select “Continue” and choose a new flight option
    4. Continue through booking to confirm our new flight

    Note: The change fee will display as waived, but any difference in fare may apply.

    Get more detailed instructions for changing or canceling flights

    We’re currently experiencing heavy traffic on our website. If you experience an error while trying to change or cancel your flight, please try again later.

    1. On united.com, select “My trips” and enter your information
    2. Select “Cancel flight”
    3. Confirm your flight cancellation
    4. If you have a future flight credit, select “Use Future Flight Credit” when you return to the reservation to shop for new flights and apply the credit toward the flight

    Get more detailed instructions for changing or canceling flights

    We’re currently experiencing heavy traffic on our website. If you experience an error while trying to change or cancel your flight, please try again later.

Face coverings required for all travelers

For everyone's safety, all travelers are required to wear a face covering with no vents or openings that fully covers their nose and mouth. Face coverings must be worn during the entire flight and in the airport, including at United customer service counters and kiosks, United ClubSM locations, our gates and our baggage claim areas. A face shield alone does not count as a face covering. Travelers who aren't wearing their face coverings in the airport or on board may be refused transport and could also lose their travel privileges on future United flights. Children younger than 2 years old are exempt.

Travel waivers and updates

Due to fast-changing government mandates and restrictions, this information is subject to change anytime and without notice.

If you’re traveling internationally, you can find the latest country-specific information through the U.S. Department of State website. If you’re traveling to the U.S., please also see the entry requirements below and visit the CDC State and Territorial Health website for up-to-date restrictions on each U.S. state.

If you’re traveling within the U.S., please visit the CDC State and Territorial Health website for up-to-date restrictions on each U.S. state.

There are currently no travel waivers in effect.​​

 

International Travel to the US

Airports

  • All international travel to/connecting through the US

Original travel dates

January 13, 2021 - February 15, 2021

Additional information

Flight changes:

The change fee and any difference in fare will be waived for new United flights departing on or before January 25, 2021, as long as travel is rescheduled in the originally ticketed cabin (any fare class) and between the same cities as originally ticketed. View your reservation and select Change Flight to search for alternate flights.

Original ticket must have been purchased by:

January 12, 2021

Travel agent information:

Travel agents may make voluntary changes by entering waiver code 7JCPB in the OSI field (ARC and BSP reporting agencies), for example, OSI UA 7XXXX.

Refunds:

Travel agents may self-refund tickets under the following conditions:

  • Original flight is canceled
  • Original flight is delayed and is estimated to arrive at the final destination more than 2 hours after originally scheduled arrival time

Global

 

Asia

 

Australia and Pacific

 

Caribbean

 

Europe

 

Mexico and Central America

 

Middle East

 

North America

 

South America

 
Waiver:

Testing requirements and waiver for travel to the U.S.

Beginning January 26, the CDC will require all travelers flying to or transiting through the U.S. from international destinations, including U.S. citizens, to provide proof of either a negative COVID-19 test or documentation of recovery.

The COVID-19 test must:

  • Be a viral test (molecular or antigen) with a “negative” or “COVID-19 not detected” result
  • Be taken within the 3 calendar days prior to departure
  • Show written proof of the traveler’s negative laboratory test result

Documentation of recovery must include:

  • Proof of a positive test result issued at most 90 days before departure
  • A letter from a licensed health care provider or public health official clearing them for travel

Travelers must show written proof of their negative laboratory test result or documentation of recovery before boarding. This requirement does not apply to children under 2 or those traveling entirely within the United States, including the 50 U.S. states, American Samoa, Guam, the Northern Mariana Islands, Puerto Rico and the U.S. Virgin Islands. We recommend checking the CDC website before your trip to learn more.

United will waive the fare difference for customers rebooking international tickets originally purchased on or before January 12, 2021, for scheduled travel to the U.S. through February 15, 2021. For more details, please see our travel waiver.

Updated January 15, 2021

Testing requirements and travel restrictions from the UK

Beginning December 28, all travelers flying from the UK to the U.S., or transiting through the U.S., are required to show proof of a negative COVID-19 PCR or LAMP test taken within 72 hours before departure. Travelers coming from outside the UK and transiting through the UK are exempt from this requirement. Check the list of approved testing centers or schedule a test at London Heathrow to prepare for your trip to the U.S.

Certain countries may restrict travel or update entry requirements for travelers coming from or transiting through the UK and other countries due to new variations of the COVID-19 virus. Before your trip, check your destination’s official website and our travel requirements tool, in addition to checking the entry restrictions listed for your destination below. View our travel waiver for the UK

Updated December 24, 2020

Qualifying for Premier® status just got easier

We’re looking forward to clearer skies in the year ahead and we bet you are too. We’d like to help you keep or reach Premier status through 2022 by making it easier to qualify with reduced qualification requirements, a PQP bonus offer and more exciting updates. Learn more

Change is here. Change fees are gone.

We’re permanently getting rid of change fees for most Economy and premium cabin tickets for travel within the U.S., or between the U.S. and Mexico or the Caribbean. There also won't be change fees for other international travel originating in the U.S. Learn more

For all other travel, change fees are waived through March 31, 2021. See terms and conditions

We’re extending electronic certificates

To give you more flexibility when you travel, electronic certificates are now valid for 24 months from the date they were issued. This includes all currently valid electronic certificates and all new ones issued on or after April 1, 2020.

This policy change will automatically appear, but it may not be reflected everywhere right away. We’d appreciate your patience as we work to make that happen.

Award flight redeposit fees waived

We’re waiving redeposit fees for award flights departing on or before March 31, 2021, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.

Traveling on partner airlines

If your trip includes travel on another airline, we recommend reviewing their travel guidelines to ensure you have a smooth trip.

For more information about what to do if your travel is affected by a waiver, visit the Flight Delays and Cancellations page.

China: Travel restrictions

China has issued entry restrictions for passengers traveling to mainland China. Chinese nationals and those with passports exempt from this rule will be allowed to enter. Foreign nationals holding China residence permits traveling for work, personal matters, and/or reunions are allowed entry into China with a relevant visa. Please contact the Chinese Embassy or consulate to confirm your travel validity. All passengers entering mainland China will be administered a COVID-19 test, are subject to medical screening and must undergo a 14-day compulsory quarantine at their own expense at the first point of entry.

Flying on United nonstop from the U.S. to mainland China

Passengers bound for China via nonstop/direct flights must take nucleic acid and IgM anti-body tests at a test provider in the vicinity of their departure city within 48 hours before boarding. Both tests have to be negative. The test result page should include traveler name, date of birth, type of test conducted, result of test, report date, and name and contact information of the test facility. Children aged 2 and under are exempt from the U.S. departure test requirement. Travelers from San Francisco can find more details on testing requirements here.

Chinese nationals must upload their negative test result to the WeChat health app. The WeChat app will generate a QR code with an “HS” mark that allows the passenger to board flights to mainland China. United also encourages you to carry paper or electronic copies of your test results.

Foreign nationals with valid entry visas for mainland China are required to submit a nucleic acid and IgM anti-body tests at a test provider in the U.S. within 48 hours before boarding. Foreign nationals must submit their test results to the Chinese Government for verification at https://hrhk.cs.mfa.gov.cn/H5/. Once approved foreign nationals will receive a green QR code with an "HDC" mark that must be presented to United representatives in printed or electronic form.

Flying to mainland China on a flight with a connection in the U.S. or another country

Passengers traveling to mainland China from the U.S. via a connection in another country, such as Japan, or passengers originating outside of the U.S. and making a connection in the U.S. to mainland China, must take nucleic acid and IgM anti-body tests in the vicinity of their departure city within 48 hours before boarding, and then take both tests a second time in their last transit country within 48 hours before boarding the flight to China. The test result page should include traveler name, date of birth, type of test conducted, result of test, report date, and name and contact information of the test facility. Children aged 2 and under are exempt from the U.S. departure test requirement.

The requirements for Chinese nationals and foreign nationals to submit their test results to the Chinese Government for verification outlined above also apply to passengers traveling on connecting flights.

As tests are not available in the transit zones of major airports in transit countries, please use caution when choosing to fly to China via connecting flights, especially if you’re booking through a combination of airlines. Passengers are advised to consult the Chinese Embassy or Consulate in the transit country about the latest policies on nucleic acid and IgM anti-body tests and entry requirements, and apply for a visa if necessary, to avoid being detained in the transit countries. Due to likely challenges of complying with the revised Chinese Government testing requirement for passenger traveling to China via a connection in a third country, United may cancel passenger itineraries and re-accommodate the passenger on other routing options.

For more information on the above please visit the Chinese Embassy website or the Civil Aviation Administration of China website.

Updated December 24, 2020

Hong Kong: Travel restrictions

Travelers are not allowed to transit through or enter Hong Kong except for those listed below, if they have not stayed in South Africa or the UK for more than two hours in the past 21 days:

  • Passengers with a Hong Kong passport
  • Passengers with a British passport with "British National (Overseas)" nationality who are residents of Hong Kong
  • Residents of Hong Kong with a Permanent Identity Card, a valid work or study visa, or an extended visa who enter within the validity of a permitted stay.
  • Passengers with a residence or study visa or a Certificate of Entitlement issued by Hong Kong
  • Passengers who have only been to China, Taipei or Macao in the past 14 days
  • Passengers traveling from the mainland of China, Taipei or Macao who haven't been to any other country/region in the past 14 days
  • Passengers with a diplomatic, an official or a service passport traveling on duty
  • Spouses and minor children of Hong Kong residents

All travelers who are eligible to enter Hong Kong must quarantine for 14 days and present a completed Health Declaration Form to the Department of Health upon arrival. Passengers can only travel on flights operated by the same airline group and can't travel to the mainland of China through Hong Kong.

As of December 22, 2020, travelers arriving from outside mainland China, Chinese Taipei and Macao SAR, China, must have a hotel reservation for a minimum of 21 nights. This confirmation must be in Chinese or English. The hotel must be listed on https://www.coronavirus.gov.hk/pdf/designated-hotel-list_en.pdf

The government of Hong Kong requires travelers departing the U.S. (or who have been to a high-risk country as defined by the government of Hong Kong) to obtain the following before traveling. United is required to confirm each traveler has the following documents before allowing them to board the flight:

  • A medical certificate with a negative Coronavirus (COVID-19) nucleic acid test result. The certificate must be in Chinese or English, indicate a nucleic acid test was performed within 72 hours prior to scheduled departure time of the last direct flight to Hong Kong, and have the name of the passenger identical to that on their travel document.
  • If the certificate doesn’t meet all of the requirements in bullet point #1, a written confirmation in Chinese or English issued by the laboratory or healthcare institution with the name of the passenger must be presented with the certificate. A letter must also be issued in Chinese or English by the relevant authority certifying that the test laboratory is recognized and approved by the government or that the testing provider is ISO 15189 accredited.
  • Proof of a hotel reservation for 21 days quarantine or more upon arrival, including returning residents. This proof must be in Chinese or English. The hotel must be listed on https://www.coronavirus.gov.hk/pdf/designated-hotel-list_en.pdf

Updated December 18, 2020

India: Travel restrictions

Travelers aren’t allowed to enter India, except for those listed below:

  • Nationals of India and their spouses (must provide proof of marriage and copy of the Indian national’s passport)
  • Residents of India
  • Nationals of Nepal and Bhutan
  • Passengers with an Overseas Citizen of India (OCI) card or booklet and their spouses (must provide proof of marriage and a copy of the OCI card)
  • Students and minors if one of the parents is a national of India or OCI card holder
  • Single parents of a minor who is a national of India or OCI card holder
  • Passengers returning from a neighboring country via India to their country of residence
  • Passengers with diplomatic, official, UN/International Organizations or project visas
  • Passengers with a Persons of Indian Origin (PIO) card
  • Passengers with a visa (excluding medical visas issued on or before October 21, 2020, and tourist visas) issued by India
  • Passengers returning from Afghanistan, Bangladesh, Bhutan, Maldives or Nepal via India to their country of residence

Travelers should confirm they meet the entry requirements by visiting the Indian Embassy website.

Customers traveling on United from the U.S. to India nonstop must complete two online data submissions.

  • First, the Indian Government requires that you provide contact information at check-in before you travel. You won’t be able to complete the check-in process without filling out this information.
  • Second, travelers are required to complete an online health declaration and an agreement to quarantine form at least three days prior to departure. Once completed, passengers will receive a unique reference number and copy of the submitted form. Passengers are required to present copies of the forms upon arrival in India. To complete this task, passengers are required to visit https://www.newdelhiairport.in/covid19 and click on the “Air Suvidha” drop-down link on the upper right-hand corner of the web page.

Quarantine is at the traveler’s expense and additional details of the duration of quarantine and exemptions are available at https://www.newdelhiairport.in/covid19. Travelers who submit proof of a negative COVID-19 RT-PCR test taken within 72 hours prior to departure may be exempt from the institutional quarantine requirement but are still required to comply with the at home/place of stay quarantine. The test report must either be uploaded to the online health portal for consideration or produced upon arrival at the point of entry airport in India. Each traveler must also submit a declaration that the report is authentic. International travelers arriving without a negative COVID-19 RT-PCR test and wishing to seek exemption from the quarantine may test at the airport in India, if facilities are available.

Travelers to and from Delhi can arrange for COVID-19 testing through the Delhi airport (DEL).

Travelers intending to connect to other points in India upon arrival from an international flight may be required to first quarantine and/or provide proof of a negative COVID-19 test before taking a connecting flight.

Travelers arriving from the UK must complete a self-declaration form at least 72 hours before departure and have a medical certificate with a negative COVID-9 RT-PCR test result taken at most 72 hours before departure from the first embarkation point. Travelers must upload the test result at www.newdelhiairport.in and are subject to a COVID-19 RT-PCR test upon arrival and quarantine for 14 days.

Updated January 14, 2021

Japan: Travel restrictions

Travelers who have been in the countries listed in the first section of this page in the past 14 days are not allowed to enter, with some exceptions.

Japan has also suspended or invalidated various visas. Be sure to check your visa validity.

Travelers to Japan can expect to be tested for COVID-19 upon arrival.

Japan has reopened its borders to certain foreign nationals with resident status. Visit Japan’s Ministry of Foreign Affairs website to learn more about the revised entry conditions. In order to check in and board their flight, foreign nationals that meet Japan’s entry requirements are required to present a negative COVID-19 test issued no more than 72 hours before departure. Japanese nationals are also encouraged to obtain a test before departure, but if they’re unable to, they can still travel and will be directed into 3-day quarantine upon arrival. At the end of this quarantine period a test will be required and travelers will be required to isolate at their home or place of stay for 14 days.

  • Japan suggests that travelers ask their testing facility to comply with a specific form for verification of the test, which can be downloaded here. Otherwise, the test document must include traveler name, passport number, nationality, date of birth and gender. It must confirm that the test undertaken is authorized by Japan and include the test result as well as the date the test was taken and the date the results were received. Finally, the document must include the name and address of the testing facility and the name and signature, stamp or seal of the doctor.
  • Japan is requiring all travelers to visit the “Questionnaire Web” to respond to quarantine procedure questions before arriving in Japan and recommends that the website be downloaded to travelers’ personal devices before departure. Travelers must present a QR code upon arrival.
  • Travelers are subject to COVID-19 PCR test upon arrival and a 14-day quarantine. Learn more
  • U.S. Status of Force Agreement (SOFA) military personnel and their dependents, as well as civilians and contractors working for U.S. military installations in Japan, and their dependents, are exempt from COVID-19 testing requirements at point of departure.

For more information, visit Japan’s coronavirus (COVID-19) advisory information page.

Updated January 12, 2021

Singapore: Travel restrictions

Only returning residents of Singapore and travelers with a long-term pass are allowed to enter the country. Short-term visitors are not allowed to enter or transit Singapore. All travelers entering the country are required to fill out a health declaration form prior to boarding and quarantine for 14 days upon arrival.

Some travelers currently allowed to enter will not be allowed entry if they’ve traveled to South Africa or the UK within the past 14 days prior to departure for Singapore.

Starting mid-January 2021, short-term (14 days or shorter) business travelers from all countries arriving in Singapore will no longer need to be quarantined under new travel lane arrangements. Short-term business travelers who opt to use the lane will be transported from the airport to dedicated facilities where they will stay and work.

Transfers beyond Singapore are currently not available, therefore all passengers must terminate their journey in Singapore.

Passengers must have a medical certificate in English with a negative Coronavirus (COVID-19) PCR test result taken within 72 hours before departure from their first embarkation point. This does not apply to:

  • Nationals and permanent residents of Singapore
  • Passengers who are 6 years old or younger
  • Passengers with a Pre-approved Business Pass
  • Passengers who have only been to low risk countries/regions in the past 14 days before entering Singapore
  • Passengers who have only been to low-risk countries/regions who have transited in non-low risk countries/regions
  • Passengers with an Air Travel Pass approval letter issued by Singapore

Visit https://www.moh.gov.sg/covid-19/faqs to see which countries and regions are considered low risk.

Updated January 8, 2021

South Korea: Travel restrictions

All travelers who are not citizens of Korea are required to show written proof of a negative COVID-19 RT-PCR test taken within 72 hours of departure from their first embarkation point. The name on the certificate must match the name on their passport, and it must be in English or Korean, or accompanied by a certified English or Korean translation. This does not apply to nationals of Korea or passengers under the age of 6.

All passengers are subject to COVID-19 testing upon arrival, and those without a permanent residence in Korea must undergo a 14-day quarantine in a government facility at their own expense in addition to filling out the Agreement to Facility Quarantine document. Nationals and residents of Korea are required to install the self-quarantine safety protection mobile app (iOS, Android). Customers that intend to remain in Korea for a short stay are required to install the self-diagnosis mobile app.

Some short-term visas and visa exemptions are temporarily suspended. For the full set of entry requirements, please use our Travel Requirements page. You can also find the latest information on the website for the U.S. Embassy & Consulate in the Republic of Korea.

The Gangnam City Terminal is temporarily closed for check-in until further notice. Travelers should proceed to the airport for baggage acceptance.

Updated January 12, 2021

Taiwan: Travel restrictions

Only nationals of Taiwan and other exempt travelers will be allowed to enter. Foreign nationals who wish to travel to Taiwan for reasons other than tourism can apply for a special entry permit. U.S. nationals may contact the Taipei Economic and Cultural Representative Offices (TECRO) in the U.S. For more information on entry restrictions and requirements, visit https://www.roc-taiwan.org/us_en/index.html and https://www.cdc.gov.tw/En/Bulletin/Detail/6qJb0IbzLMT9EllcqPZTqw?typeid=158

All passengers must complete an electronic quarantine form 48 hours prior to arrival. Starting January 15, all passengers must have a confirmed booking at a hotel or quarantine facility or present a completed affidavit obtained before departure at https://hdhq.mohw.gov.tw/ or upon arrival, if they are quarantining at home. Additionally, Taiwan requires travelers traveling to Taiwan to present a medical certificate of a negative COVID-19 RT-PCR test issued at most three working days prior to boarding the flight to Taiwan.

Taiwanese nationals and travelers with Ministry of Foreign Affairs IDs are allowed to enter Taiwan without a medical certificate, but they will be required to get a test on arrival at their own expense, and will be fined NT$10,000-$150,000 if they do not present a printed and signed Entry Quarantine Affidavit. Download the form here

Travelers entering under the following circumstances are exempt from the fine, but must still be tested for COVID-19 upon arrival:

  • Emergency situations, such as:
    • Returning home for the funeral of a relative within the second degree of kinship
    • Visiting a relative within the second degree of kinship who is gravely ill
    • Special emergency medical care program approved by the competent authority
  • The traveler is coming to Taiwan from a place of departure which has been announced by the Central Epidemic Command Center (CECC) as a country/region where COVID-19 RT-PCR test reports cannot be obtained.
  • The traveler has applied for a special agency program and received the approval of CECC. The traveler must apply such program for necessary and short-term official business or business affairs, and must take preventive measures while overseas.
  • The traveler has departed from Taiwan and returned within 3 days.

Updated January 14, 2021

Australia: Travel restrictions

Travelers are not allowed to transit through or enter Australia, except for those listed below:

  • Nationals of Australia and their immediate family members
  • Permanent residents of Australia and their immediate family members
  • Nationals of New Zealand residing in Australia and their immediate family members
  • Travelers arriving from New Zealand and having been in New Zealand in the past 14 days
  • Travelers who have a visa and have been granted an exemption before departure. Learn more

Beginning January 24 (January 22 departures from the U.S.), passengers traveling to or transiting through Australia must provide proof of a negative COVID-19 PCR test conducted no more than 72 hours before your departure. For passengers with connecting itineraries, you will be required to show proof of a test prior to boarding the first flight on your itinerary. If your travel is interrupted by more than 72 hours, a new test result is required.

This does not apply to:

  • Children under 5
  • People with a medical condition and who can provide a medical certificate
  • International air crew
  • “Green zone” travelers
  • People traveling from countries where COVID-19 testing is not reasonably available, as determined by Australia’s Director of Human Biosecurity

Your test results must be in English and include:

  • The traveler's name and date of birth
  • The test result (such as "negative" or "not detected")
  • The method of test conducted (such as PCR test)
  • The date the specimen was collected

For more information about testing requirements and a list of other exemptions, visit this page or contact the Australian Government.

Travelers must complete a travel declaration form before departure and quarantine in government managed facilities for 14 days from their arrival into Australia, which also includes a second test. Learn more. When travelers transit through Australia for eight to 72 hours, they must go to mandatory quarantine at the state designated facility until the time of their departing flight.

Updated January 20, 2021

Guam: Travel restrictions

All travelers entering Guam are subject to medical screening and a 14-day quarantine in a GovGuam facility. Travelers may be tested for COVID-19 during their stay on the sixth day after arrival, and those with a negative test result will be able to finish their quarantine at their home or approved rental lodging, subject to monitoring by DPHSS. Those who test positive will be subject to the DPHSS guidance for isolation.

For more information on travel requirements and a list of quarantine exemptions, visit the Guam Department of Public Health and Social Services website.

Updated September 28, 2020

Marshall Islands: Travel restrictions

Travelers are not allowed to enter the Marshall Islands.

Updated September 4, 2020

Micronesia: Travel restrictions

Until further notice, no passengers will be allowed to deplane at any of the four states in the Federated States of Micronesia including Yap, Chuuk, Pohnpei, and Kosrae.

New Zealand: Travel restrictions

New Zealand’s borders are closed to most travelers. You still have a legal right to come to New Zealand if you’re:

  • a New Zealand citizen
  • a New Zealand resident with valid travel conditions.

There are a small number of limited exceptions to the closure of New Zealand's borders for people who aren’t citizens or residents.

All travelers entering New Zealand must register for their 14-day managed isolation and quarantine prior to departure through miq.govt.nz. They must also show proof of their pre-booked Managed Isolation Allocation System (MIAS) Voucher at check-in.

For more information please visit the New Zealand Government website.

Passengers entering or transiting through New Zealand from the United Kingdom or U.S. must have a medical certificate with a negative Coronavirus (COVID-19) RT-PCR test result. The test must have been taken at most 72 hours before departure from the first embarkation point. This does not apply to:

  • Passengers younger than 2 years old
  • Passengers who have transited through the United Kingdom or U.S. for less than 96 hours
  • Passengers who are transiting through New Zealand without disembarking the aircraft
  • Passengers with a diplomatic or consular visa
  • Passengers who are members of the New Zealand Defence Force

Updated January 13, 2021

Palau: Travel restrictions

Travelers who have traveled through or to China, Hong Kong or Macao in the past 14 days are not allowed to enter Palau. Travelers must apply for and obtain a Quarantine Certificate before departure and are subject to quarantine for 14 days.

Updated October 2, 2020

Philippines: Travel restrictions

Travelers are not allowed to enter the Philippines, except for:

  • Nationals of the Philippines
  • Spouses, minors or children with special needs of nationals of the Philippines
  • Parents of a minor or a child with special needs who is a national of the Philippines
  • Former nationals of the Philippines, and their spouses and children if traveling together
  • Passengers with a 9(d), 13(a), 13(b), 13(c), 13(d), 13(e), 13(g), 47(a)(2), RA 7919, EO226, EO324 or Native-born visa issued by the Philippines
  • Passengers with a visa issued by Aurora Pacific Economic Zone and Freeport Authority, Subic Bay Metropolitan Authority, Authority of the Freeport Area of Bataan, Cagayan Economic Zone Authority, and Clark Development Corporation
  • Merchant seamen with a 9(c) visa issued by the Philippines

Additionally, travelers arriving from the U.S. as well as certain other countries are not allowed to enter, unless they are Filipino passport holders or foreign passport holders with at least one proof of Philippine citizenship, such as a Philippine passport, Identification Certificate (IC) or certificate of Retention/Reacquisition of Philippine Citizenship (CRPC). These travelers, while permitted to return to the Philippines, will need to undergo a COVID-19 test and quarantine for 14 days, even if they receive a negative test result.

For information on traveler exemptions and visa information, please visit the Philippine Embassy website at www.philippineembassy-usa.org/

All travelers will be required to complete a case investigation form prior to departure and undergo a COVID-19 test and 14-day quarantine at their own expense upon arrival. Customers should complete the case investigation form within three days prior to arrival at Manila and are requested to bring a printed copy of their unique QR registration code, which will be emailed upon completion of the form. All travelers must also have a confirmed reservation for at least 2 days from an approved hotel which should be reserved prior to arrival. A list of approved hotel properties for quarantine is available at the Bureau of Quarantine’s website.

Overseas Filipino Workers are exempted from the COVID-19 test and quarantine costs and should contact the Overseas Welfare Administration to make arrangements.

All customers traveling to/from the Philippines are required to wear a face shield in addition to face covering. United will provide face shields and coverings for customers that do not have them. Travelers will also have their temperatures checked upon arrival.

Non-essential travel by citizens and residents of the Philippines is approved. If you’re a citizen or resident of the Philippines and departing for non-essential travel, you’ll be required to show proof of a roundtrip ticket, travel and international health insurance, and a B1 declaration form acknowledging risk of travel. Additionally, outbound travelers are also required to download the TRAZE app prior to their journey.

Visit the Philippine Embassy’s website for more information.

Updated January 15, 2021

Saipan: Travel restrictions

Any person entering the Northern Mariana Islands must quarantine for 5 to 7 days upon arrival at a CHCC approved quarantine site. Passengers must complete all of the following steps:

  • Fill out an online CNMI Mandatory Declaration Form at least three days prior to their arrival on Saipan
  • Register and respond daily to the Sara Alert Symptom Monitoring System for 14 consecutive days starting on the day after arrival
  • Quarantine for 5-7 days as prescribed by CHCC
  • Consent to specimen collection for COVID-19 testing upon arrival and 5 days after arrival

Updated September 10, 2020

Tahiti: French Polynesia travel restrictions

Travelers to French Polynesia who are 11 years of age and older are required to have a medical certificate with proof of a negative coronavirus (COVID-19) RT-PCR test result issued at most three days before departure of their last direct flight to French Polynesia. All travelers must also submit an ETIS application, with a printed receipt showing a QR code that must be presented upon arrival to the country.

Upon arrival in French Polynesia, travelers will also be provided with a free self-test kit which they must administer and submit to their place of lodging on the fourth day of their stay.

Updated January 14, 2021

Aruba: Travel restrictions

The Government of Aruba requires all arriving passengers, including infants, to have a travel authorization card processed within 72 hours prior to their trip for approval to board their flight to Aruba. U.S. travelers can either take a required COVID-19 test upon arrival or upload a negative COVID-19 (PCR) test result issued at most 72 hours prior to departure.

Travelers can complete the travel authorization process at www.edcardaruba.aw. Health insurance must be purchased before departure and available at the same website. This does not apply to:

  • Residents of Aruba, Bonaire and Curacao
  • Travelers departing on the same calendar day
  • Dutch military personnel, their spouse and children

Updated November 2, 2020

Bahamas: Travel restrictions

Travelers must complete a “Health Travel Visa” application at travel.gov.bs before departure. You must upload a negative Coronavirus (COVID-19) RT-PCR test result or select relevant exemption category, and provide your contact information. Beginning November 14, all visitors will be required to opt in to mandatory COVID-19 health insurance when applying for their Health Travel Visa. You must present the approved Health Travel Visa application at check-in and upon arrival.

Travelers must have a negative Coronavirus (COVID-19) RT-PCR test result from a sample dated 5 days or less before arrival in the Bahamas. This does not apply to travelers who are 10 years and younger. Please note that the "rapid" or "quick" antibody test will not be accepted by authorities.

For the duration of the visit, travelers must complete a daily online health questionnaire for symptom tracking purposes. You’ll also be required to take a COVID-19 rapid test on the fifth day of your visit (unless you’re departing on or before your fifth day).

Travelers are subject to medical screening upon arrival and quarantine with monitoring for 14 days at their own expense.

Updated November 4, 2020

Dominican Republic: Travel restrictions

All passengers traveling to the Dominican Republic must present a completed Traveler’s Health Affidavit upon arrival. For more information, please visit https://www.godominicanrepublic.com/newsroom/coronavirus

Travelers must complete an "Electronic Ticket" before departure, which will generate a QR code to be presented upon arrival, and are subject to medical screening upon arrival.

Travelers arriving from the UK without a medical certificate with a negative COVID-19 PCR test issued at most 3 days before arrival are subject to a COVID-19 test and quarantine for 7 days upon arrival, at their own expense.

Updated January 20, 2021

Jamaica: Travel restrictions

All visitors traveling to Jamaica must obtain travel authorization issued by the Government of Jamaica prior to boarding. For a travel authorization, travelers residing in Jamaica for a minimum of six continuous months in a calendar year can apply at https://jamcovid19.moh.gov.jm/immigration.html. Travelers not residing in Jamaica can apply at https://www.visitjamaica.com. Applications for travel authorization will be accepted up to 5 days, but no less than 48 hours before the intended date of arrival in Jamaica.

All non-resident visitors 12 years and older from countries designated as high-risk areas must provide a medical certificate with a negative COVID-19 test. The test must have been taken at most 10 days before departure and the certificate must be issued by an approved laboratory. The negative test result, along with the approved travel authorization, must be shown at check-in and arrival in Jamaica.

Types of tests accepted are:

  • Reverse Transcription Polymerase Chain Reaction Test (RT-PCR)
  • Nucleic Acid Amplification Test (NAAT)
  • An RNA, molecular or antigen test
  • Only results from oropharyngeal and nasopharyngeal samples will be accepted.

Test results must be Negative or Not Detected. Results from home-based test kits will not be accepted.

All passengers are subject to health screenings upon arrival and must sign a Quarantine Order. Those required to undergo a COVID-19 PCR test upon arrival must self-isolate at their intended place of stay. For more information, please visit the Jamaica Tourist board website.

Updated November 20, 2020

Puerto Rico: Travel restrictions

All passengers traveling to Puerto Rico must complete a Travel Declaration Form online at www.travelsafe.pr.gov or www.viajaseguro.pr.gov.

All travelers arriving to Puerto Rico will be required to quarantine at their own expense for 14 days or the duration of their stay, whichever is shorter, unless they:

  • Provide evidence of a negative molecular COVID-19 test that has been taken 72 hours prior to arrival
  • Have been tested within 72 hours prior to arrival but are awaiting confirmation of molecular COVID-19 test results. The passenger will need to quarantine until the results come in and are digitally submitted to the Puerto Rico Department of Health. A link to upload the results to the passenger’s Travel Declaration Form will be provided upon completing the form.

If you arrive to Puerto Rico and have not been tested before arrival, you’ll receive a Testing Authorization to be tested locally at your own expense upon submission of the Traveler Declaration Form. You must quarantine for the duration of the stay or until tested locally and confirmation of results are properly submitted to the Puerto Rico Department of Health.

Travelers will only be tested at the airport if they’re presenting symptoms upon arrival and are properly referred for testing by Puerto Rico Department of Health authorized personnel.

You’ll be required to interact daily, through text message or email, with the Puerto Rico Department of Health’s automated system for traveler vigilance and monitoring. You’ll be required to respond to a simple set of questions related to current symptoms on a daily basis.

Learn more on Puerto Rico’s website.

Updated December 11, 2020

St. Kitts and Nevis: Travel restrictions

Passengers traveling to or transiting through St. Kitts and Nevis must complete a Customs, Border and Health Travel Authorization form before departure at www.knatravelform.kn/ and have a medical certificate with a negative Coronavirus (COVID-19) RT-PCR test result for a test taken at most 72 hours before departure from the first embarkation point. The certificate must be in English.

Travelers are subject to medical screening and must have confirmation of an approved, booked accommodation; learn more at www.knatravelform.kn/

Travelers must install the SKN COVID-19 contact tracing mobile app (EXMAPP).

For stays between 8-14 days, travelers must take a PCR test at their expense to book excursions and access select destination sites. For stays of 14 or more days, travelers must take a PCR test at their expense to further integrate into St. Kitts. Learn more.

Updated January 15, 2021

St. Maarten: Travel restrictions

All arriving and transiting passengers to St. Maarten must obtain a health declaration form from https://stmaartenehas.com/ and complete it before arrival. They must also have a medical certificate with a negative COVID-19 PCR test result issued no more than 120 hours before arrival. This doesn’t apply to children 10 and younger. Residents of St. Maarten without a negative test result are subject to a COVID-19 PCR test upon arrival at their own expense.

Updated December 15, 2020

Turks and Caicos: Travel restrictions

All travelers arriving into the Turks and Caicos Islands must have a travel authorization completed at least 24 hours before departure. Passengers can apply for travel authorization at turksandcaicostourism.com and must present it to immigration upon arrival. Travelers must also have a medical certificate with proof of a negative COVID-19 Nucleic Acid Amplification Test (NAAT) result issued at most 5 days before departure of the last direct flight to the Turks and Caicos Islands. This doesn't apply to children younger than 10 years old.

Travelers are also subject to medical screening upon arrival.

Updated January 6, 2021

U.S. Virgin Islands: Travel restrictions

All passengers 5 years and older traveling to the U.S. Virgin Islands must complete a health form before departure at https://usvitravelportal.com/ and present it upon arrival. All passengers must also have a medical certificate with proof of a negative Coronavirus (COVID-19) molecular or antigen test result issued at most 5 days before departure.

Passengers without proof of a negative test result are subject to a COVID-19 test, medical screening and quarantine upon arrival.

Starting January 18, all passengers 5 years and older must obtain a travel certification at https://usvitravelportal.com/ at most 5 days before departure from the first embarkation point.

They must also have a medical certificate with a negative COVID-19 molecular or rapid antigen test result issued at most 5 days before departure from the first embarkation point, or a medical certificate with a positive COVID-19 antigen test result issued at most 4 months before departure from the first embarkation point. The certificate must be issued by an approved laboratory, and details can be found at https://usviupdate.com/.

Passengers could be subject to medical screening and quarantine upon arrival.

Updated January 13, 2021

Belize: Travel restrictions

Travelers are subject to a COVID-19 test and medical screening at their own expense upon arrival in Belize, unless they provide one of the following:

  • A medical certificate for a negative COVID-19 PCR test result issued no more than 96 hours before their departure from the first embarkation point.
  • A medical certificate for a negative COVID-19 rapid antigen, Sophia, SD Biosensor or Abbott (Panbio) test result issued no more than 48 hours before departure from the first embarkation point.

Visit the Belize Tourism Board’s website for more information. Tourists are also required to book a “gold standard” hotel prior to departure and present proof of reservation upon arrival.

Updated December 24, 2020

Costa Rica: Travel restrictions

All passengers traveling to Costa Rica must complete Costa Rica’s health pass form in English or Spanish no more than 48 hours before their departure. This will generate a QR code which must be presented upon arrival.

Passengers traveling as tourists must also have travel insurance with coverage of Coronavirus (COVID-19) treatment and accommodation costs. Please see the insurance requirements and more on the Costa Rica Tourism Board’s website. Diplomats and Costa Rican citizens/residents are exempt from Costa Rica’s medical insurance requirements.

Airports in Costa Rica require all travelers to wear a face mask, not a generic face covering. Travelers who don’t have a face mask can ask for one from a customer service agent before departing to Costa Rica.

Updated November 13, 2020

El Salvador: Travel restrictions

The government of El Salvador requires travelers to have a printed negative COVID-19 (PCR) test result issued a maximum of 72 hours before departure. This doesn’t apply to travelers younger than two years, travelers with a diplomatic passport or travelers in transit.

Updated September 28, 2020

Guatemala: Travel restrictions

The government of Guatemala is requiring all arriving passengers aged 10 years and older to complete a Health Pass form prior to departure. This will generate a QR code, which must be printed or presented electronically upon arrival.

Additionally, all travelers aged 10 years and older must provide a printed or electronic copy of a medical certificate with a negative COVID-19 (PCR) or antigen test result based on a nasal swab taken at most 96 hours prior to departure from the first embarkation point. We recommend saving a screenshot or downloading a copy of your test result so that it’s easily accessible and can be shown prior to boarding. Travelers without such a medical certificate are subject to a COVID-19 test upon arrival at their own expense. This does not apply to travelers younger than 10 years of age.

Travelers who have been to South Africa or the UK in the past 14 days are not allowed to enter, except for nationals or residents of Guatemala.

Updated January 6, 2021

Honduras: Travel restrictions

The Government of Honduras requires all passengers to complete an immigration pre-registration form, health survey, sworn declaration to follow all of Honduras’ sanitary and health requirements, and a customs form prior to departure. Visit https://prechequeo.inm.gob.hn/ to complete these forms. All passengers must also have proof of a negative COVID-19 rapid or PCR test taken within 72 hours prior to arrival in Honduras. Travelers may be subject to further medical screenings and mandatory quarantine upon arrival.

Updated August 17, 2020

Belgium: Travel restrictions

Travelers aren’t allowed to enter. This doesn’t apply to:

  • Nationals and residents of Belgium
  • Travelers arriving from EEA member states or Switzerland
  • Travelers arriving from Australia, Japan, Korea (Rep.), New Zealand, Rwanda, Singapore or Thailand
  • Nationals of Andorra, Monaco, San Marino, Switzerland, Vatican City (Holy See) and EEA member states
  • Travelers with a consular, diplomatic, official, service or a special passport traveling on duty
  • Travelers with a "C" visa issued after March 18, 2020, by Belgium
  • Travelers with a long-term residence permit or a long-term “D” visa issued by Belgium
  • Travelers with a long-term residence permit or a long term “D” visa issued by Switzerland or an EEA member state, returning via Belgium to their country of residence
  • Family members of nationals of EEA member states and Switzerland
  • Military personnel

All travelers must complete a passenger locator form within 48 hours prior to arrival and are subject to medical screening, COVID-19 testing and quarantine. Electronic submission of the passenger locator form is preferred. Travelers using the paper version should print and complete two copies – one will be given to Belgian authorities upon arrival, while the other should be held for 48 hours after arrival.

All travelers entering Belgium from the U.S. or any country currently considered a “red zone” who are not residents of Belgium must provide a negative result from a COVID-19 PCR test taken no more than 72 hours before departure. The test and results provided must meet the following requirements:

  • The test must be a PCR test for SARS CoV-2 performed in the last 48 hours before departing to Belgium. These test types will not be accepted: RT-LAMP, rapid antigen tests and serological tests.
  • Test results must be presented in paper or electronic format written in English, French, German or Dutch. The document should clearly state the test’s negative result, as well as the date the sample was collected, the testing method used (PCR), and certification that the test was performed by a registered lab or medical professional in the traveler’s country of origin.

This pre-departure testing requirement doesn’t apply to residents and citizens of Belgium or those under 12 years old.

All international travelers whose final destination is in Belgium will be required to self-quarantine upon arrival. The quarantine can be lifted only if a PCR test taken on the seventh day of quarantine returns a negative result. This measure remains in effect until January 15, 2021. Learn more about this requirement and applicable exemptions at www.info-coronavirus.be/en/

Residents of Belgium who are returning from a red zone after a stay longer than 48 hours are asked to have themselves tested on day 1 and day 7 of the quarantine, in a testing center. A testing center is available at Brussels Airport. Learn more at https://www.brusselsairport.be/en/passengers/the-impact-of-the-coronavirus/covid-19-test-centre-at-brussels-airport

Updated January 6, 2021

France: Travel restrictions

Before you travel, check the French government’s website for the latest information.

A completed International Travel Certificate must be presented prior to boarding and to immigration upon arrival or when transiting France. You can download the form in English and French here – it’s located under the headline "Attestation de déplacement dérogatoire vers la France métropolitaine depuis les pays tiers et déclaration sur l'honneur." (This does not apply to passengers arriving from Andorra, Australia, Japan, Monaco, New Zealand, Rwanda, San Marino, Singapore, South Korea, Switzerland, Thailand, Vatican City (Holy See), or an EEA Member State.)

Travelers arriving from the UK must have a medical certificate with a negative COVID-19 antigen test result allowing the detection of the N protein of SARS-CoV-2 or PCR test result taken in the UK at most 72 hours before departure from the first embarkation point. This does not apply to travelers younger than 11 years of age.

Passengers must also:

  • Complete a declaration of honor stating that they don’t have symptoms of coronavirus (COVID-19), which must be dated and signed by the passenger, and commit to stay in isolation for 7 days upon arrival and take another COVID-19 molecular test at the end of the isolation period.
  • Wear a disposable medical face mask if the passenger is 11 years old or older. Read the full decree (in French only).
  • Have a medical certificate with a negative result from a COVID-19 molecular test taken at most 72 hours before departure from the first embarkation point, or receive a special exemption as noted below.

Travelers from outside the EU must also sign a sworn statement that they will self-isolate for 7 days before getting another PCR test.

The French embassy or consulate may issue a special exemption to allow passengers to travel from the U.S. to France even if they do not have a negative COVID-19 test on departure.

  • Customers must present a permit issued by the French Embassy or French Consulate General.
  • The customer will be required to take a COVID-19 test upon arrival.

This does not apply to passengers younger than 11 years old, and members of delegation on official mission, diplomatic mission staff, or international organization staff with headquarters or offices located in France, as well as their spouse and children, are exempt. Passengers who originate from a country from which the test is not requested and transit through the U.S. are not required to have a negative PCR test result for boarding on their flight to France. Passengers flying from the U.S. to Charles De Gaulle Airport, to connect to another Schengen country are not required to have a PCR test result for boarding, except if it is required in the country of their final destination.

Updated January 20, 2021

Germany: Travel restrictions

By the order of Germany’s Federal Ministry of the Interior, select passengers are not allowed to enter Germany. Please check the entry restrictions for your trip.

All passengers 12 years of age or older will be required to test negative for COVID-19 before travelling to Germany. The test must be performed using a COVID-19 molecular polymerase chain reaction (or PCR) test with results issued no more than 48 hours prior to arrival. Any traveler who doesn’t present proof of a negative COVID-19 PCR test is subject to testing on arrival at their expense and should expect delays. Customers in transit through Germany are exempt from the German test requirement.

If you're entering Germany from another country and have visited a high-risk area in the last 10 days, then you're required to stay in quarantine for 10 days after entry. You also must complete a Digital Registration before entering Germany. Passengers will no longer be subject to quarantine if they test negative for COVID-19 after 5 days. Visit this website for more information about testing restrictions.

Updated January 8, 2021

Ireland: Travel restrictions

All passengers arriving in Ireland (Rep.) from the United States who are 16 years old or older, including Irish citizens, are required to complete a COVID-19 Passenger Locator Form within 48 hours prior to arrival. Details of children under the age of 16 should be included on a form completed by an adult accompanying them. After completing the form, passengers will receive an email receipt. Paper forms will be available at the airport upon arrival, but we recommend completing the online form ahead of time. Passengers must present this email receipt or a completed printed version of the form upon arrival. All passengers arriving in Ireland (Rep.) from the United States, including Irish citizens, are also requested to restrict their movement for 14 days.

All travelers over the age of 6 arriving into Ireland must have a medical certificate with a negative result from a COVID-19 RT-PCR test taken no more than 72 hours prior to arrival in Ireland, unless exempt.

For more information on Ireland’s public health measures, visit gov.ie/locatorform

Updated January 20, 2021

Netherlands: Travel restrictions

The Netherlands currently has some restrictions on travel, so check your specific entry restrictions. You can also find more information on the Government of the Netherlands website.

Boyfriends/girlfriends/partners of residents of the Netherlands, as well as accompanying children who are younger than 18 years old, must complete a "Declaration of relationship for COVID entry ban exemption” to be used in connection with documentation for entry, signed by the person residing in the Netherlands. The form must be presented to immigration upon arrival. You can find more detail on the Government of the Netherlands website.

Passengers who are departing from high-risk COVID-19 countries must present to United a completed "Health Declaration Form" before boarding. This doesn’t apply to passengers younger than 13 years. The government of the Netherlands also requires you read these documents before traveling:

Passengers traveling to the Netherlands will need to provide a negative COVID-19 PCR test result and a Negative Test Declaration before boarding their flight to the Netherlands and upon arrival.

The test results must be in English, German, French, Spanish or Dutch, and be issued no more than 72 hours prior to the passenger’s arrival in the Netherlands. Visit www.government.nl to learn more.

Passengers are subject to self-quarantine for 10 days. Learn more.

Updated December 15, 2020

Switzerland: Travel restrictions

Before you visit Switzerland, please check the entry restrictions for your trip and learn more on the government of Switzerland’s website.

Travelers must complete a Contact Tracing Card form before arrival and are subject to quarantine for 10 days, with some exceptions. For more information on the quarantine, please visit the government of Switzerland’s website.

Updated December 17, 2020

United Kingdom: Travel restrictions and essential information

To protect everyone’s health, all travelers must complete an online passenger locator form before arriving in or transiting through the United Kingdom. Travelers who have been in or transited through Angola, Argentina, Bolivia, Botswana, Brazil, Cape Verde, Chile, Colombia, Ecuador, Eswatini, French Guiana, Guyana, Lesotho, Malawi, Mauritius, Mozambique, Namibia, Panama, Paraguay, Peru, Portugal, Seychelles, South Africa, Suriname, Uruguay, Venezuela, Zambia or Zimbabwe in the past 10 days are not allowed to enter. This does not apply to British nationals, nationals of Ireland (Rep.) or residents of the UK.

Starting January 18, all passengers traveling to or transiting through the UK from abroad must have a negative COVID-19 PCR, LAMP or antigen test taken in the 3 days before starting their journey to the UK.

Negative test results must be in English, French or Spanish and the test result certificate must include:

  • Your name, which should match the name on your travel documents
  • Your date of birth or age
  • Result of the test
  • Date the test sample was collected or received by the test provider
  • Name of the test provider and their contact details
  • Name of the test device

Travelers who arrive without a negative test result that includes this information could receive a £500 fine. Children under 11 years old and passengers traveling from certain countries are exempt. To learn more about the testing requirements for traveling to the UK, visit gov.uk.

Travelers may also be required to self-isolate for 10 days on arrival and are advised to check the exempt countries list immediately before travel, as this list can change at short notice.

It is a legal requirement that everyone wears a face covering on public transport in the UK.

Failure to comply with the above measures is a criminal offense and could result in a fine. Please visit www.gov.uk/uk-border-control for detailed public health advice and requirements for entering the UK.

If you’re traveling from the UK, check your destination’s official website and our travel requirements tool, in addition to checking the entry restrictions listed for your destination on this page. Beginning December 28, all travelers over 2 years old who are flying from the UK to the U.S., or transiting through the U.S., are required to show proof of a negative COVID-19 PCR or LAMP test taken within 72 hours before departure. Travelers coming from outside the UK and transiting through the UK for less than 24 hours are exempt from this requirement. Check the list of approved testing centers or schedule a test at London Heathrow to prepare for your trip to the U.S.

Updated January 20, 2021

Israel: Travel restrictions

Travelers are not allowed to enter and transit. This doesn’t apply to nationals or residents of Israel, travelers with a diplomatic or an official passport (a diplomatic or an official ID card issued by the MFA's Protocol Department) or passengers with an entry approval issued by the Population and Immigration Authority of Israel or the Ministry of Foreign Affairs of Israel.

Foreigners, including U.S. citizens, who are not Israeli citizens or permanent residents will not be allowed to enter Israel unless they’ve obtained a travel exception. Customers whose lives are based in Israel and wish to travel should contact the Consular Department of the closest Israeli embassy or consulate for further information.

Travelers arriving from Red Locations must have an electronic approval obtained from the Ministry of Health at most 24 hours before departure: https://go.gov.il/entry-to-israel-en. A list of Red Locations can be found on the Government of Israel’s website.

All travelers entering Israel must have a medical certificate with a negative COVID-19 PCR, RT-PCR or Q-PCR test result. The test must be taken at most 72 hours before departure. The certificate must include the issuance date of the test and the traveler’s first and last name. This doesn’t apply to travelers with valid Israeli COVID-19 vaccination or recovery certificates.

Travelers who are authorized to enter Israel are also required to complete an online application and obtain an authorization to travel from the Israeli Government managed website. This authorization is required no more than 24 hours prior to arrival in Israel. Similarly, travelers are required to complete an application prior to departing Israel. Travelers can complete the mandatory process through the links below, and it’s recommended that you keep a digital and hard copy of your clearance with you because you’ll need it to board your flight.

For travel to Israel: https://www.gov.il/en/service/request-entry-to-israel-covid19
Isolation self-report form for travel to Israel: https://govforms.gov.il/mw/forms/HouseIsolation%40health.gov.il
For travel from Israel: https://www.gov.il/en/service/request-depart-from-israel-covid19

For completion before departure: https://govforms.gov.il/mw/forms/Quarantine@health.gov.il?displang=en

Travelers must quarantine for 14 days in a state-approved facility, but will be permitted to quarantine at home if they test negative for COVID-19 upon arrival. Travelers must also present a completed Health Declaration Form upon arrival. Learn more

Updated January 21, 2021

Alaska: Travel restrictions

All arriving out-of-state Alaska passengers must complete an online Traveler Declaration Form, as well as provide a negative COVID-19 PCR test taken within the last 72 hours, and present results upon arrival.

If a non-resident arrives without a pre-test, testing is available for $250 per test. You will be required to self-quarantine at your expense while waiting on results.

You can visit Alaska’s official government website for more information.

Updated September 4, 2020

California: Travel restrictions

Los Angeles

The city of Los Angeles requires all travelers over the age of 16 to fill out an online form prior to or upon arrival acknowledging that they have read and understood California’s travel advisory. This includes a 10-day self-quarantine for travelers arriving to Los Angeles from other states or countries on non-essential travel, including returning County of Los Angeles or California residents.

San Francisco

San Francisco has ordered a mandatory, 10-day quarantine for people coming from outside the nine-county Bay Area region.

Other cities in California may have quarantine restrictions in place, so please check the California Public Health website for the latest information.

Updated January 13, 2021

Canada: Travel restrictions

Travelers are not allowed to enter Canada, with the exception of:

  • Nationals of Canada
  • Permanent residents of Canada
  • Passengers who are asymptomatic for COVID-19 and travel for a non-optional or non-discretionary purpose. They must comply with the requirement to quarantine based on their purpose of travel and intended length of stay if required. If they’re arriving from outside the U.S., they must be one of the 24 classes of persons in section 3 (1) of the Order in Council OIC 2020-0796.
  • Passengers arriving from outside the U.S. who are asymptomatic for COVID-19 and the subject of a National Interest Exemption Letter issued by the Minister of Foreign Affairs, the Minister of Citizenship and Immigration or the Minister of Public Safety and Emergency Preparedness
  • Immediate and extended family members of nationals and permanent residents of Canada who are asymptomatic for COVID-19 and traveling to be with the national or permanent resident for a period of at least 15 days. Extended family members must have a statutory declaration signed by the Canadian national attesting to the relationship and a letter issued by IRCC authorizing travel.
  • Passengers who enter on Compassionate Grounds and are asymptomatic for COVID-19. They must have a letter issued by PHAC.
  • Passengers who enter for the purpose of an International Single Sport Event. They must be asymptomatic and have a letter issued by the Deputy Minister of Canadian Heritage (PCH).

Before boarding their flight to Canada, travelers are required to submit their travel information electronically using the ArriveCAN app or the official online form, as well as undergo a temperature check. Download the ArriveCAN app: iOS, Android or web format. Customers are required to provide their information in advance of travel and will be required to show their ArriveCAN receipt when seeking entry into Canada.

All travelers 5 years of age or older must have a medical certificate with a negative COVID-19 PCR, RT-PCR, Nucleic-acid Amplification Test (NAAT), LAMP or RT-LAMP test result taken at most 72 hours before departure of the last direct flight to Canada.

Travelers must arrive at Calgary (YYC), Montreal (YUL), Toronto (YYZ), or Vancouver (YVR), unless they’re flying direct from the U.S., Central America or South America. All travelers are subject to quarantine for 14 days.

For more information, visit the Canadian government’s website.

Updated January 15, 2021

Connecticut: Travel restrictions

As of July 28, all passengers traveling to Connecticut are subject to a mandatory 14-day self-quarantine upon arrival if they’re originating from a restricted state or territory. For more information, visit the state of Connecticut’s website.

Updated August 18, 2020

Chicago: Travel restrictions

Beginning November 13, the city of Chicago is offering travelers more options to avoid a mandatory 14-day self-quarantine upon arrival. Travelers arriving from certain states can obtain a negative COVID-19 diagnostic (RT-PCR or NAAT) test, taken no more than 72 hours before arrival, to avoid the 14-day self-quarantine. Travelers arriving from other states may still be subject to the quarantine. Visit the city of Chicago’s website to learn more about the specific restrictions by state and how they apply to your travels.

Updated November 12, 2020

Hawaii: Self-quarantine for travelers arriving in Hawaii

Hawaii’s governor issued a mandatory 10-day self-quarantine order for all travelers arriving to Hawaii. All travelers, both residents and visitors, are required to self-quarantine for 10 days upon arrival into Hawaii. All adult travelers 18 or older destined for or connecting through Hawaii must also complete the state’s online Safe Travels application. United highly recommends completing this online application before boarding to avoid long wait times upon arrival and missed flight connections.

If your duration of stay is less than 10 days, you must self-quarantine for the entire duration of your stay in a residence, hotel room or rented accommodations. You can’t use shared facilities or go to public places like the beach, pools, fitness centers, shopping centers, restaurants, bars or local attractions. You can only leave your quarantine location for medical emergencies or to seek medical care, and you can’t have visitors.

Travelers to Honolulu (HNL), Maui (OGG), Kona (KOA) and Hilo (ITO) may be exempted from quarantine if they upload a negative COVID-19 NAAT test prior to departure, administered by one of Hawaii’s Trusted Partner sites no more than 72 hours before departure. If your test result isn’t available before boarding the final leg of your trip to Hawaii, you must quarantine for 10 days or the length of your stay, whichever is shorter. Tests performed at facilities not included on the state of Hawaii’s designated Trusted Testing and Travel Partners list won’t be accepted. If you’re traveling from the U.S. to Hawaii, you may be able to arrange your test through United. Travelers to Kauai (LIH) are required to quarantine for 10 days regardless of whether they’ve been tested for COVID-19.

Updated January 8, 2021

Massachusetts: Travel requirements

The State of Massachusetts requires all arriving passengers, including returning residents, to complete a "Massachusetts Travel Form" prior to their flight unless visiting from an area designated as "lower-risk". Passengers from states with significant spread of COVID-19 must quarantine for 14 days upon arrival or produce a negative COVID-19 test result that has been administered 72 hours prior to arrival.

New Jersey: Travel restrictions

Travelers and residents returning from any U.S. state or territory beyond the immediate region (New York, Connecticut, Pennsylvania and Delaware) should self-quarantine at their home, hotel or other temporary lodging following recommendations from the CDC. For more information, visit the state of New Jersey’s website.

Updated December 7, 2020

New York: Travel restrictions

Effective November 4, new New York Department of Health guidelines allow out-of-state travelers and travelers from any CDC Level 2 or Level 3 Travel Health Notice country to the state of New York to “test out” of the mandatory 14-day quarantine.

Travelers from states that are contiguous with New York (Connecticut, Massachusetts, New Jersey, Pennsylvania and Vermont) are exempt from the travel advisory; however covered travelers must continue to fill out the Traveler Health Form.

Guidelines for travelers to test out of the mandatory 14-day quarantine are as follows:

  • For travelers who were outside of New York for more than 24 hours:
    • Travelers must obtain a test within three days of departure to New York.
    • The traveler must, upon arrival in New York, quarantine for three days.
    • On day 4 of their quarantine, the traveler must obtain another COVID test. If both tests comes back negative, the traveler may exit quarantine early upon receipt of the second negative diagnostic test.
  • For travelers who were outside of New York for less than 24 hours:
    • The traveler does not need a test prior to their departure to New York and does not need to quarantine upon arrival in New York State.
    • However, the traveler must fill out the Traveler Health Form upon entry into New York State, and take a COVID diagnostic test 4 days after their arrival in New York.

For more information, visit New York State’s Department of Health website.

Updated November 4, 2020

United States: Entry restrictions

By Presidential Proclamation, there are entry restrictions if you’re traveling to the U.S. from:

  • Brazil
  • China
  • European Schengen area (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City)
  • Iran
  • The Republic of Ireland
  • The United Kingdom

Customers traveling from these countries who are U.S. citizens, lawful permanent residents or immediate family members of U.S. citizens are recommended to self-quarantine for 14 days upon entering the U.S.

Non-U.S. citizens who have visited the countries listed above in the past 14 days will not be allowed to enter or transit through the United States.

Beginning January 26, the CDC will require all travelers flying to or transiting through the U.S. from international destinations, including U.S. citizens, to provide proof of either a negative COVID-19 test or documentation of recovery.

The COVID-19 test must:

  • Be a viral test (molecular or antigen) with a “negative” or “COVID-19 not detected” result
  • Be taken within the 3 calendar days prior to departure
  • Show written proof of the traveler’s negative laboratory test result

Documentation of recovery must include:

  • Proof of a positive test result issued at most 90 days before departure
  • A letter from a licensed health care provider or public health official clearing them for travel

Travelers must show written proof of their negative laboratory test result or documentation of recovery before boarding. This requirement does not apply to children under 2 or those traveling entirely within the United States, including the 50 U.S. states, American Samoa, Guam, the Northern Mariana Islands, Puerto Rico and the U.S. Virgin Islands. We recommend checking the CDC website before your trip to learn more.

To check specific entry restrictions for your trip, please enter your information on our Travel Restrictions page.

Updated January 15, 2021

Washington, D.C. area: Temporary firearm restrictions

For the safety of our customers and employees, United will not allow firearms in checked bags for travelers whose final destinations are Washington Dulles (IAD), Washington Reagan (DCA), Baltimore (BWI) or Richmond (RIC). This applies to travel from Saturday, January 16 to Saturday, January 23, 2021, and does not include travelers transiting through these airports on their way to another destination. Law enforcement officers with proper credentials and active military members traveling on orders are exempt. Firearms are never permitted in carry-on bags.

Updated January 14, 2021

Mexico: Travel restrictions

Travelers entering Mexico must complete a "Cuestionario de indentificacion de factores de riesgo en viajeros" form and present it to immigration upon arrival. The form can be found at afac.hostingerapp.com.

Panama: Travel restrictions

Passengers who have been in South Africa or the UK within the past 20 days prior to departure to Panama are not allowed to enter, except for nationals and residents of Panama.

The Government of Panama requires that all passengers present either proof of a negative COVID-19 PCR/Antigen test result issued or dated at most 48 hours before arrival in English or Spanish, or take a test upon arrival at their own expense. This does not apply to those who have “laissez passer.” Passengers who arrive to Panama without a valid negative test must take a rapid COVID-19 PCR or antigen test at the terminal and will be subject to quarantine if they test positive. Passengers are subject to random COVID-19 tests upon arrival, even if they have a negative test result.

All travelers are also required to fill out a health declaration form online before boarding. Once travelers submit the form, they’ll receive an email with a digital copy of the form which must be shown to officials upon arrival. If travelers are unable to fill out the form online, they must fill out a paper version prior to arrival into Panama.

Residency permits and visas issued by Panama that expired after March 13, 2020, are accepted for entry until January 31, 2021.

Visas issued by Panama between January 1, 2020, and October 31, 2020, that expired between March 13, 2020, and December 31, 2020, and which have an extension issued by the consulate, are accepted for entry until January 31, 2021.

Updated January 12, 2021

Argentina: Travel restrictions

Starting December 25 until January 9, only Argentinians, residents and foreign citizens with a special permit issued by the Direccion Nacional de Migraciones (DNM) are allowed to enter Argentina. Travelers are also required to:

  • Complete an electronic sworn statement ("Declaración Jurada Electrónica para el ingreso al Territorio Nacional") on the government of Argentina’s website within 48 hours prior to departure
  • Present a medical certificate showing proof of a negative COVID-19 RT-PCR test taken at most 72 hours before departure (except travelers younger than 6 years old)
  • Self-isolate for 7 days from the date of the negative PCR test

There are exemptions for the COVID-19 RT-PCR test, including:

  • Those who had COVID-19 within the last 90 days and have a laboratory certificate to prove it, together with a medical certificate stating their recovery
  • Those who had a justifiable reason to not obtain a COVID-19 RT-PCR test. Travelers will have to show a medical certificate stating that they don't have any COVID-19 symptoms and get tested once they enter Argentina as soon as possible. All travelers must comply with the requirement to self-isolate for 7 days.

Passengers with visas issued by Argentina before March 17, 2020, must also have a National ID Card issued to residents, or a certificate issued by the consulate. Passengers with visas issued after March 17, 2020, are allowed to enter, as well as those with diplomatic, official or courtesy visas.

Updated January 12, 2021

Brazil: Travel restrictions

Beginning December 29, all travelers arriving to or transiting through Brazil are required to present two items before boarding:

  • A medical certificate with a negative result for a COVID-19 RT-PCR test taken at most 72 hours before departure from the first embarkation point. The certificate must be in English, Portuguese or Spanish.
  • A completed and signed health declaration (DSV). You can present a physical or digital copy. Fill out the form here in English, Portuguese or Spanish.

The test result is not required for travelers younger than 2 years old, or travelers younger than 12 years old who are traveling with a companion with the appropriate documentation.

Travelers who in the past 14 days have been in or transited through England or Northern Ireland are not allowed to enter or transit through Brazil. This does not apply to nationals of Brazil, but they are subject to quarantine for 14 days.

Updated January 11, 2021

Chile: Travel restrictions

Foreign travelers are allowed to enter Chile and must:

  • Complete an “Affidavit for Travelers” up to 48 hours before departure at http://www.c19.cl. You must also agree to provide information about your health condition and location for a 14-day period.
  • Have a medical certificate with proof of a negative Coronavirus (COVID-19) PCR SARS-CoV-2 test taken by an approved laboratory no more than 72 hours before boarding.
  • Have proof of international travel insurance of at least $30,000 USD to cover all treatments related to COVID-19 during your stay.

All travelers entering Chile, including residents, are subject to quarantine for 10 days and could be subject to COVID-19 testing upon arrival.

Nationals and residents of Chile who have been in the UK are subject to quarantine for 14 days. Effective January 7, nationals and residents of Chile must have a medical certificate with a negative (COVID-19) PCR SARS-CoV-2 test, taken at most 72 hours before departure of the last direct flight to Chile, or are subject to quarantine for 14 days. This does not apply to travelers younger than 2.

All travelers must complete and submit an "Affidavit for Travelers to Prevent Coronavirus Diseases (COVID-19)" at most 48 hours before arrival at https://www.c19.cl/formularios.html

Updated January 8, 2021

Colombia: Travel restrictions

Travelers without a medical certificate with a negative COVID-19 PCR test taken at most 96 hours before departure are subject to COVID-19 test upon arrival and quarantine until the result is ready or are subject to quarantine for 14 days.

A completed “Check-Mig” form must be submitted no more than 24 hours before the departure of your flight to Colombia. Fill it out here in English, French or Spanish.

Travelers must download the CoronaApp app to their mobile device before departure to report their health status before their flight and during the 14 days after arrival.

If you’re traveling to and from Colombia, you must bring multiple face coverings on board because the flight is more than two hours. When traveling from Colombia, you’ll only be allowed to enter the airport starting three hours before your flight.

If travel restrictions evolve and impact your plans, visit our COVID-19 Updates page to learn how to make changes to your trip.

Updated January 8, 2021

Ecuador: Travel restrictions

All passengers traveling to Ecuador, including nationals and residents, are required to present a completed health form and proof of a negative COVID-19 RT-PCR test taken up to 10 days before arrival. The negative test result must be presented prior to boarding.

If a traveler is presenting symptoms related to COVID-19 upon arrival, they will be assessed by health personnel and must take a rapid antigen test, regardless of the result of their COVID-19 RT-PCR test. Passengers over 14 years of age are subject to random rapid antigen tests upon arrival, and if a passenger has a positive test result, they will be required to isolate for 10 days in assigned shelters.

Travelers arriving in Ecuador from certain countries and regions, including the UK, Australia, South Africa and European Union, are not allowed to enter. Check our travel requirements tool before your trip for the most up-to-date information.

Updated January 12, 2021

Peru: Travel restrictions

All travelers entering Peru must have a negative COVID-19 PCR test result issued no more than 72 hours prior to departure, or an antigen test result or epidemiological medical discharge certificate. Children under 12 years old will only need a certificate of good health. Travelers must use both a mask and a face shield while on board. They must also complete a health condition affidavit within 72 hours of departure or they won't be allowed to enter the country. Travelers arriving in Peru are also required to quarantine for 14 days in their homes or another government-approved location.

Updated January 4, 2021

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    Depending on the destination of your international travel plans, there may be specific notices and advisories. For more information, visit the International Travel page.

    Cuba: Travel policy changes

    As of June 16, 2017, individual people-to-people travel to Cuba for customers who are subject to U.S. jurisdictions are no longer allowed. All customers booking travel on United to or from Cuba must certify their eligibility under one of the authorized categories provided. Please visit the U.S. Department of the Treasury’s Cuba travel page to learn more about the authorized categories for U.S. citizens to travel to Cuba.

    Additional security measures for international flights to the U.S.

    In addition to standard security procedures, the U.S. Department of Homeland Security (DHS) requires additional security measures for all international flights to the U.S., which may result in extra screening for everyday items such as large electronics, powder, food, books and magazines. TSA has a full list of what is and isn’t allowed on their website.

    Large electronics: Travelers with electronic devices larger than a standard smartphone should be prepared to remove these devices from their protective cases or outer packaging for inspection. If you have a case that requires a screwdriver or other special tools to remove, we recommend doing so before arriving at the airport.

    Powder-based substances: We recommend all customers place any items that resemble powder in their checked baggage. Some travelers with powder-based substances in their carry-on bags and personal items greater than what would fit in a standard soda can (12 fluid ounces or 350 milliliters) may be subject to additional security measures put in place by the DHS.

    For those selected for additional security measures, powder substances in excess of this amount won’t be allowed in the cabin of the aircraft. Examples of powder include ground coffee and tea, flour, sugar and spices. There are some exemptions, including baby formula, medically necessary powder and human remains.

    Please note that some foreign governments who perform this screening at the central checkpoint may follow more strict measures, including confiscating and disposing of powder-based substances in excess of permitted quantities.

    Arrival times: The Transportation Security Administration (TSA) recommends arriving at the airport at least three hours before your international flight to allow time for the additional security measures. Please note the airport check-in hours first.

    For more information, please visit the DHS website. You may also contact @AskTSA via Twitter or Facebook Messenger with specific questions or visit TSA customer service.

    Traveling on flights precleared by U.S. Customs and Border Protection

    If you’re traveling to the U.S. from one of the international airports listed below, we recommend you arrive at the airport three hours before your scheduled departure time. Flights from these airports are precleared by U.S. Customs and Border Protection, so please allow extra time to complete additional border security screening processes before you depart. When you arrive in the U.S., you’ll arrive at a domestic terminal.

    We operate flights precleared by U.S. CBP before departure from the following international airports: Aruba (AUA), Bermuda (BDA), Dublin (DUB), Freeport (FPO), Nassau (NAS), Shannon (SNN), Edmonton (YEG), Halifax (YHZ), Ottawa (YOW), Montreal (YUL), Vancouver (YVR), Winnipeg (YWG), Calgary (YYC) and Toronto Pearson (YYZ).

    ESTA approvals

    There have been some changes recently to the Electronic System for Travel Authorization (ESTA) applications and approvals are no longer processed instantly. If you don’t have a U.S. passport and require an ESTA, we recommend applying when you book your travel and no less than 72 hours prior to travel.

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    Chicago O’Hare & New York/Newark: Space capacity and crowd behavior testing

    At Chicago O’Hare and New York/Newark, United is testing new technology to learn how to reduce crowding in this space. We use anonymized data from mobile devices, CCTV and/or sensors at select gate areas and United Club locations to monitor the number of people, solely for managing space capacity and crowd behavior.

    This data cannot be used to identify individuals. You can also disable your mobile device’s Wi-Fi to further opt out of detection via wireless networks. Please see below for how we use this data.

    How we use CCTV feeds for this test

    United uses certain technology to process video feeds from CCTV, which detect non-identifying attributes to create and obtain a count of people within a specific area. We do not process, collect or retain any personally identifiable attributes of an individual.

    How we use wireless networks for this test

    Wi-Fi or Bluetooth capabilities are available within most mobile devices to allow for connectivity and access to the internet and other technologies. These devices broadcast a Wi-Fi or Bluetooth MAC address (12-digit set of characters) assigned by the manufacturer to allow detection by Wi-Fi or BLE sensors.

    United uses its wireless network to detect the available MAC addresses broadcasting within specific areas and anonymizes it into an unidentifiable hashed data string which is then used to provide a count of a device present. We then use this anonymized information to help create an understanding of how many people may be within the area.

    We do not collect or retain any personally identifiable attributes which may be associated along with the MAC address nor can we reverse-detect a MAC address once it has been anonymized.

    You can turn off your device’s Wi-Fi and Bluetooth functions to prevent detection by wireless networks.

    U.S. IDs

    Due to the coronavirus, if your driver's license or state-issued ID expired on or after March 1, 2020, and you are unable to renew at your state driver’s license agency, you may still use it as acceptable identification at the checkpoint. TSA will accept expired driver’s licenses or state-issued ID a year after expiration or 60 days after the duration of the emergency, whichever is longer.

    REAL ID enforcement

    Beginning October 1, 2021, every traveler must present a REAL ID-compliant driver’s license, state-issued enhanced driver’s license or other acceptable forms of identification, such as a valid passport or U.S. military ID, to fly within the U.S. Review the complete list of acceptable identification.

    Travelers who don’t present an acceptable form of identification won’t be permitted through the security checkpoint.

    Learn more about REAL ID enforcement and frequently asked questions.

    Berlin airport change

    Beginning November 8, 2020, flights to and from Berlin, Germany, will operate out of Berlin Brandenburg Airport (BER). This will replace Berlin Tegel Airport (TXL) as the primary international airport for Berlin, and all commercial airline operations at Tegel will end after November 7, 2020. For directions and more information about Berlin Brandenburg Airport, visit https://ber.berlin-airport.de/

    Chicago O’Hare pedestrian tunnel closures

    Beginning May 28, 2020, two of the four pedestrian tunnels connecting Chicago O’Hare Terminal 1 and Terminal 2 to the main parking area and the CTA Blue Line station will be closed for construction. Alternate routes between each location will remain open and will be marked with signs.

    Cincinnati security checkpoint hours

    The security checkpoint at the Cincinnati Airport is open from 3:30 a.m. until 9 p.m. daily. Please plan to arrive at the airport prior to 9 p.m. – even if your flight is delayed – to make sure that you have enough time to pass through the security checkpoint before it closes. It will not stay open late to accommodate delayed departures, and you will not be able to board your flight.

    Denver construction

    If you’re flying out of Denver, we recommend arriving two hours before your scheduled departure time due to construction in the Great Hall of the Main Terminal. This ongoing construction may result in longer check-in times, new construction walls and limited dining and shopping options. Directional signage will be posted throughout the terminal and personnel will be available to answer questions. Please visit the Denver International Airport’s website for more information.

    Denver bag drop

    Denver International Airport (DEN) offers free bag drop and check-in service at the Transit Center and 75th Avenue to make it convenient for you to travel, baggage-free, from the time you arrive until you board your flight.

    • This service is for flights on United within the U.S. Flights to international destinations aren’t eligible for the bag drop service.
    • Drop your bags a minimum of 90 minutes before your flight.
    • Skip the ticket counter lines by checking your bag and getting your boarding pass.
    • This is a free service. Our bag fees still apply and can be paid at all bag drop locations.
    • Travelers with lap infants must go to the ticket counter for the child’s boarding pass.

    Transit Center bag check: Check your bag at the Transit Center and get your boarding pass before you head up to the terminal and through security.

    • Location: Transit Center, Level 1 (below The Westin)
    • Hours: 6 a.m. to 6 p.m. (for flights departing as late as midnight)

    75th Avenue drive-up bag check: Drive up and check your bag from the comfort of your car before you park. A greeter will remove your bags from your car, check you in for your flight and even print your boarding pass. Then, park in one of the lots or head to the terminal, baggage-free. Upon arriving at the terminal, head directly to security.

    • Location: 75th Avenue near the Pikes Peak parking lot
    • Directions: Exit Peña Blvd. at 75th Avenue, proceed straight through the Gun Club intersection and follow signs to the Bag Check queue
    • Hours: Saturday through Thursday, 4 a.m. to 4 p.m.; Friday, 4 a.m. to 7 p.m.

    Haneda airport processing times

    Due to airport expansion occurring at Haneda (HND), we recommend checking in online or with the United app and allowing extra time for checking bags and security screening.

    Houston Intercontinental construction and closures

    Starting December 1, 2020, roadway construction on North Terminal Road at Houston Intercontinental Airport will reduce the number of lanes leading to Terminal C Arrivals. As a result, we’re expecting more traffic than usual for passengers departing from Terminals C, D and E. Roadway construction is expected to be complete in March 2021.

    To avoid curbside pickups, family members or friends can park for free at the Terminal C Garage for the first hour.

    Starting January 13, 2021, construction on a new baggage handling system may cause some additional traffic delays along the North and South Terminal Roads. We recommend giving yourself extra time to arrive at the airport and check in before your flight.

    Kansas City airport processing times

    We recommend that customers departing from Kansas City (MCI) allow extra time for check-in and security screening, especially during morning hours. Airport check-in counters open at 3:30 a.m. and TSA security checkpoints open at 3:45 a.m.

    Lafayette, Louisiana airport processing times

    We recommend that customers departing from Lafayette (LFT) allow extra time for check-in and security screening. Airport check-in counters open at 3:30 a.m. and TSA security checkpoints open at 3 a.m.

    Los Angeles traffic information and taxi/rideshare pickup

    Ongoing construction near Los Angeles (LAX) is causing heavy traffic outside the airport. We recommend allowing extra time and arriving at least two hours before your flight.

    Taxi and rideshare pickups leaving the airport have been relocated to LAX-it, a new area accessible to travelers by shuttle or a short walk from baggage claim. Learn more at flylax.com/lax-it

    New York LaGuardia Terminal B updates

    With the opening of the new Terminal B Arrivals/Departures Hall at New York LaGuardia on June 13, 2020, it may take up to 20 minutes to walk from the end of the TSA security checkpoint in Terminal B to the gate area. Travelers departing out of Terminal B after this date should plan to arrive at the airport earlier than usual to allow for this additional travel time.

    Phoenix terminal change

    All our flights depart and arrive from the new Terminal 3 at Phoenix Sky Harbor International Airport (PHX).

    San Pedro Sula processing times

    Ramón Villeda Morales Airport has limited resources after damage from storms and flooding, so it may take longer than usual to check in since verification is required for all COVID-19 documents. We recommend arriving at least four hours before your scheduled departure time and using immigration and customs precheck at prechequeo.inm.gob.hn/Login

    San Juan additional security screenings

    The TSA has implemented additional security measures at Luis Muñoz Marín International Airport (SJU) that require all wet or frozen food items to be removed from carry-on baggage and inspected. While food items are permitted in carry-on baggage, travelers departing San Juan are advised to allow extra time at security or to check bags containing wet or frozen food items to expedite the screening process. This policy applies to standard screening lanes but does not affect TSA Pre✓® lanes.

    Vail, Colorado, construction

    Construction is underway at Eagle County Regional Airport (EGE), resulting in a longer walk between the TSA security screening and gates. We recommend allowing more time for this distance, and require customers to check in 45 minutes before departure if traveling with checked baggage.

    Washington Dulles construction

    Construction is underway at Washington Dulles (IAD) near the ticket counters. This may lead to longer wait times if you’re checking in or checking bags, so we recommend getting to the airport early.

    Washington National construction

    Construction at Washington National Airport (DCA) is expected to cause traffic delays on airport roadways, as work crews close lanes in front of Terminal B. Please allow additional travel time to and from the airport. For pickups and drop-offs, please consider using the Terminal Garages since they are located outside the construction zone. Visit flyreagan.com/ProjectJourney for the latest updates.

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    As you plan your next visit, learn how we're putting your health and safety at the forefront of your United Club℠ experience.

    We've temporarily suspended operations at most United Club locations and all United Polaris® lounges across our network. For updated hours of operation, visit our United Club and Lounge Locations page. Hours and available locations are subject to change.

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    Tickets: For tickets issued March 3 through March 31, 2020, customers will be permitted to change without paying a change fee to a flight of equal or lesser value for travel up to 24 months from the original ticket issue date. For tickets issued between April 1, 2020, and March 31, 2021, customers will be permitted to change without paying a change fee to a flight of equal or lesser value for travel up to 12 months from the original ticket issue date.

    If the new flight is priced higher, the customer may change for no change fee but must pay the fare difference. If the new flight is priced lower, the customer may change without paying a change fee but no residual value will be given.

    Changes/Cancellations: If the customer decides to change or cancel the flight they booked between March 3, 2020 and March 31, 2020, they can retain the value of the ticket to be applied to a new ticket without a change fee for travel up to 24 months from the original ticket issue date. If the customer decides to change or cancel the flight they booked between April 1, 2020, and March 31, 2021, they can retain the value of the ticket to be applied to a new ticket without a change fee for travel up to 12 months from the original ticket issue date. Any changes or cancellation must occur prior to ticketed travel date.

    Fare Validity: This applies to all tickets, all UA fare types, all destinations, all points-of-sale, all travel dates available for sale, provided ticket number starts with 016.

    Miscellaneous: Fares, fees, rules and offers are subject to change without notice. Seats are capacity-controlled and may not be available on all flights or days. Some fares are non-refundable except during the first 24 hours after purchase. Other restrictions may apply.

 

  

Cuba: Travel restrictions

Non-humanitarian flights to Cuba are suspended.