Important notices

Current as of [TIMESTAMP]. Information is updated as it is received.

 

Coronavirus (COVID-19) updates


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    1. On united.com, select “My trips” and enter your information
    2. Select “Change flight” and then “Edit” to make the following changes:
      1. Date of travel or destination
      2. Add a flight
      3. Remove a flight
    3. Select “Continue” and choose a new flight option
    4. Continue through booking to confirm our new flight

    Note: The change fee will display as waived, but any difference in fare may apply.

    Get more detailed instructions for changing or canceling flights

    We’re currently experiencing heavy traffic on our website. If you experience an error while trying to change or cancel your flight, please try again later.

    1. On united.com, select “My trips” and enter your information
    2. Select “Cancel flight”
    3. Confirm your flight cancellation
    4. If you have a future flight credit, select “Use Future Flight Credit” when you return to the reservation to shop for new flights and apply the credit toward the flight

    Get more detailed instructions for changing or canceling flights

    We’re currently experiencing heavy traffic on our website. If you experience an error while trying to change or cancel your flight, please try again later.

Travel waivers and updates

Due to fast changing government mandates and restrictions, this information is subject to change anytime and without notice. Find the latest information

There are currently no travel waivers in effect.​​

 

All change fees waived for tickets issued on or before March 2, 2020, for travel June 1 – Dec. 31

Airports

  • All cities

Original travel dates

June 1, 2020 - December 31, 2020

Additional information

Flight changes:

  • Changes or cancellations must be made on/before June 30, 2020
  • Rebooked travel must commence within 24 months from the original ticket issue date

Original ticket must be issued on or before:

March 2, 2020

Travel agent information:

Travel agents may make voluntary changes by entering waiver code 7JC51 in the OSI field (ARC reporting agencies) or ticket designator box (BSP reporting agencies).​

All change fees waived for tickets issued on or before March 2, 2020

Airports

  • All cities

Original travel dates

March 3, 2020 - May 31, 2020

Additional information

Flight changes:

  • New tickets must be reissued within 24 months from original ticket date
  • Rebooked travel must commence within 24 months from the original ticket issue date

Original ticket must be issued on or before:

March 2, 2020

Travel agent information:

Travel agents may make voluntary changes by entering waiver code 7JC4S in the OSI field (ARC reporting agencies) or ticket designator box (BSP reporting agencies).​

Global

 

Asia

 

Australia and Pacific

 

Caribbean

 

Europe

 

Mexico and Central America

 

Middle East

 

North America

 

South America

 
Waiver:

No change fees for new bookings

We know people are taking a second look at their travel plans right now, and we want you to have flexibility when planning your next trip — that’s why when you book a flight with us by June 30, 2020, you can change it for free over the next 12 months. See Terms and conditions

We’re extending electronic certificates

To give you more flexibility when you travel, electronic certificates are now valid for 24 months from the date they were issued. This includes all currently valid electronic certificates and all new ones issued on or after April 1, 2020.

This policy change will automatically appear, but it may not be reflected everywhere right away. We’d appreciate your patience as we work to make that happen.

Award flight redeposit fees waived

If you’re planning to cancel your award travel, we’re waiving all redeposit fees for award flights with travel dates on or before June 30, 2020. We’re also waiving redeposit fees for award flights with travel dates on or before December 31, 2020, that are changed or canceled at least 30 days before the departure date. Learn more about changing or canceling your award flight.

Please travel with a face covering

Starting May 4, all United travelers are required to wear a face covering on board. United representatives will have masks available for those who need one. Certain travelers, like small children and those who aren’t medically able to wear a face covering, aren’t required to wear one on board. Learn more on the United Hub and CDC website

For more information about what to do if your travel is affected by a waiver, visit the Flight Delays and Cancellations page.

Japan: Travel restrictions

Travelers who have been in the countries listed in the first section of this page in the past 14 days are not allowed to enter. This does not apply to:

  • nationals of Japan
  • spouses or children of nationals of Japan if they can prove it
  • residents of Japan with "Permanent Resident," “Spouse of Child of Japanese National,” “Spouse or Child of Permanent Resident” or "Long Term Resident" who have departed Japan with Re-entry Permission by April 2, 2020 (check with the Ministry of Foreign Affairs of Japan for a full list of exceptions for other dates)
  • passengers with a Special Permanent Residence Permit. However, they must have a Re-entry Permit from a regional immigration officer.
  • U.S. military personnel

Japan has also suspended or invalidated various visas. Be sure to check your visa validity.

For more information, visit Japan’s coronavirus (COVID-19) advisory information page.

Australia: Travel restrictions

Travelers are not allowed to transit through or enter Australia, except for those listed below:

  • Nationals of Australia and their immediate family members
  • Permanent residents of Australia and their immediate family members
  • Nationals of New Zealand residing in Australia
  • Airline crew
  • Diplomats accredited to Australia and currently residing in Australia, and their immediate family members

All travelers are required to self-isolate for 14 days from their arrival into Australia. If their duration of stay is less than 14 days, they must self-isolate for the entire duration of stay. When travelers transit through Australia for eight to 72 hours, they must go to mandatory quarantine at the state designated facility until the time of their departing flight.

Guam: Travel restrictions

Effective March 31, 2020, the Government of Guam requires passengers to undergo a 14-day quarantine at a government-designated facility upon arrival. Passengers with an overnight connection will also be required to stay in this facility until their connecting flight. All travelers are responsible for the cost of food and accommodations during their time in quarantine. Passengers with same-day connections or who possess a healthcare recognized and certified document that attests he or she is not infected with COVID-19 within the last 72 hours are exempt from this rule.

Marshall Islands: Travel restrictions

Travelers are not allowed to enter the Marshall Islands until June 5, 2020.

Micronesia: Travel restrictions

Until further notice, no passengers will be allowed to deplane at any of the four states in the Federated States of Micronesia including Yap, Chuuk, Pohnpei, and Kosrae.

Palau: Travel restrictions

Palau has extended the restriction on commercial passenger air service through May 31.

Saipan: Travel restrictions

Travelers arriving in Saipan from a country with an identified COVID-19 outbreak, inclusive of Guam, Hawaii and the continental U.S., will be required to quarantine for 14 consecutive days at a hotel property. This applies to both residents and non-residents. Travelers who need to leave the island prior to the 14-day period will be allowed to depart back to Guam.

Travelers entering into the Northern Mariana Islands whose ultimate destination is the island of Tinian or the island of Rota, shall exercise the 14-day quarantine on the island of Saipan before traveling on to Tinian or Rota.

All travelers must also complete a health form before landing in Saipan.

Tahiti: French Polynesia travel restrictions

Travelers are not allowed to enter French Polynesia (PPT) with the exception of residents of French Polynesia. Passengers must have an International Travel Certificate to enter and transit French Polynesia. The certificate must be obtained before departure via the French consular offices abroad or online at https://www.interieur.gouv.fr

Costa Rica: Travel restrictions

Until June 15, passengers are not allowed to enter Costa Rica except for those listed below:

  • Nationals and residents of Costa Rica
  • Passengers who left Costa Rica before March 26, 2020, or after April 30, 2020, who have permanent or temporary residences, or Special category (Categoria Especial) or non-resident cub category Stay (No Residente subcategoria Estancia)

All passengers entering the country must fill out a health form prior to arrival. You can fill out the required form online in English or Spanish and submit it before your trip.

All passengers must also self-isolate for 14 days upon arrival.

France: Travel restrictions

Passengers arriving from a non-Schengen Area member state are not allowed to enter France. This does not apply to:

  • Nationals of France, their spouses and children
  • Nationals of Andorra, Monaco, San Marino, Switzerland, Vatican City (Holy See) and an EEA Member State, their spouses and children, on their way home
  • British nationals, their spouses and children, on their way home
  • Passengers with a residence permit issued by France
  • Passengers with a residence permit issued by Switzerland, the United Kingdom or an EEA Member State, on their way home
  • Healthcare professionals and researchers related to coronavirus (COVID-19)
  • Personnel of diplomatic and consular missions and international organizations headquartered or having an office in France, their spouses and children
  • Merchant seamen

A completed International Travel Certificate must be presented prior to boarding and to immigration upon arrival or when transiting France. You can download the form in English and French here – it’s located under the headline “Attestation de déplacement dérogatoire vers la France métropolitaine depuis les pays tiers et déclaration sur l'honneur.”

Passengers are subject to quarantine or isolation.

Germany: Travel restrictions

By the order of Germany’s Federal Ministry of the Interior, passengers are not allowed to enter Germany with the exception of:

  • Nationals of Germany
  • Passengers with permanent residence in Germany obtained before Coronavirus (COVID-19) or with a D-Visa issued by Germany
  • Husband, wife, child and registered partner of nationals or residents of Germany
  • Passengers with evidence that their travel is to perform a professional activity, e.g. commuters, diplomats, nursing staff, food industry personnel, specialists
  • Passengers in transit to their home country, if there is no other travel option. The purpose of travel and the entry requirements for the destination and transit countries must be proved.
  • U.S. military personnel stationed in Germany and their family members
  • Merchant seamen who are going to sign up on board or leave Germany for the purpose of repatriation

Passengers allowed to enter Germany must proceed directly to their own home or other suitable accommodation to self-isolate for 14 days. This does not apply to merchant seamen without Coronavirus (COVID-19) symptoms.

Visit this website for more information about entry restrictions.

Netherlands: Travel restrictions

Passengers are not allowed to enter the Netherlands, with the exception of:

  • Arriving from Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland or United Kingdom
  • Nationals of EEA member states and Switzerland or their families
  • British nationals or their families
  • Passengers with permanent residence in EEA member states, Switzerland and the United Kingdom
  • Passengers with a long-stay visa, including persons with a temporary residence permit (Machtiging Voor Voorlopig Verblijf – MVV)
  • Passengers in transit
  • Passengers who are healthcare personnel, frontier workers, transport of goods personnel including flight crew, diplomats, personnel of international and humanitarian organizations, military personnel
  • Passengers traveling for emergency family reasons
  • Passengers in need of international protection or for other humanitarian reasons

Passengers who are departing from high-risk COVID-19 countries must present to United a completed "Health Declaration Form" before boarding any aircraft with a destination in the Netherlands. The government of the Netherlands also requires you read these documents before traveling:

Passengers departing from high risk coronavirus countries are instructed to immediately self-quarantine for 14 days upon arrival to the Netherlands.

United Kingdom: Travel restrictions

The UK government requires travelers to review its health guidance before boarding.

Beginning June 8, 2020, there will be new rules in place for entering the UK. All persons entering the UK, including returning British citizens, must self-quarantine for a period of 14 days. Passengers coming from the Republic of Ireland are exempt. Visit the UK government’s website for more information.

Israel: Travel restrictions

In response to the coronavirus outbreak, the Israeli government is only allowing Israeli citizens and residents entry into the country unless you have specific entry approval from the Population and Immigration Authority. All passengers will be required to quarantine for a period of 14 days upon arrival. If a passenger will not be in Israel for more than 14 days, they will be quarantined for the duration of their stay.

Alaska: Travel restrictions

As of March 25, 2020, all travelers arriving in Alaska are required to self-quarantine for 14 days upon arrival.

Canada: Travel restrictions

Travelers are not allowed to enter Canada, with the exception of:

  • Nationals of Canada and their immediate family members
  • Permanent residents of Canada and their immediate family members
  • Passengers arriving from the USA traveling for a non-discretionary or non-optional purpose
  • Diplomats
  • Seasonal agricultural workers, fish/seafood workers, caregivers and all other temporary foreign workers
  • International students who held a valid study permit, or had been approved for a study permit, when the travel restrictions took effect on March 18, 2020.
  • Permanent resident applicants who had been approved for permanent residence before the travel restrictions were announced on March 18, 2020, but who had not yet travelled to Canada.
  • Person registered as an Indian under the Indian Act
  • Person authorized in writing by a consular officer of the government of Canada to come to Canada to reunite with immediate family members
  • Person who is exempt from the requirements to obtain a temporary resident visa under paragraph 190 (2)(a) of the Immigration and Refugee Protection Regulations, and their immediate family members
  • Person who enters Canada at the invitation of the Minister of Health for the purpose of assisting in the COVID-19 response
  • Person who arrives by means of an aircraft operated by Canadian Forces or the Department of National Defense
  • Member of the Canadian Forces or a visiting force, as defined in section 2 of the Visiting Forces Act, and their immediate family members
  • Protected person, under section 95 (2) of the Immigration and Refugee Protection Act
  • French citizen who resides in Saint-Pierre-et-Miquelon
  • Person or class of persons that the Chief Public Health Officer, appointed under subsection 6 (1) of the Public Health Agency of Canada Act, determines does not pose a risk of significant harm to public health or who will provide an essential service while in Canada
  • Person whom the Minister of Foreign Affairs, the Minister of Citizenship and Immigration or the Minister of Public Safety and Emergency Preparedness determines their presence is in the national interest.

Travelers who have been refused boarding in the past 14 days due to a medical reason related to coronavirus (COVID-19) are not allowed to enter, and travelers with coronavirus (COVID-19) symptoms are not allowed to travel to Canada until they have waited for a period of 14 days or they can present a medical certificate that confirms the patient is free from the coronavirus (COVID-19).

All travelers are required to self-isolate for a period of 14 days upon arrival at their final destination in Canada. Any travelers who were on the cruise ship “Diamond Princess” are subject to a mandatory 14-day isolation at a quarantine facility upon arrival in Canada.

All travelers are also required to wear protective face-coverings, such as a cloth mask, scarf or similar item, at certain points throughout their air travel, including check-in, boarding and while on board the aircraft when directed by the cabin crew. Canadian Air Transport Security Authority (CATSA) will provide travelers who don’t have face-coverings with a mask at security. Travelers will be asked to lower their masks at check-in to facilitate full ID checks as required by Canadian regulations.

Passports issued to nationals of North Macedonia which have expired on March 18, 2020, or later are considered valid until July 31, 2020.

Hawaii: Self-quarantine for travelers arriving in Hawaii

Hawaii’s governor issued a mandatory 14-day self-quarantine order for all travelers arriving or returning to Hawaii. All travelers, including both residents and visitors, are required to self-quarantine for 14 days from their arrival into Hawaii. If your duration of stay is less than 14 days, you must self-quarantine for the entire duration of your stay in a residence, hotel room or rented accommodations.

You can’t use shared facilities or go to public places like the beach, pools, fitness centers, shopping centers, restaurants, bars or local attractions. You can only leave your quarantine location for medical emergencies or to seek medical care, and you can’t have visitors.

Travelers must complete a Hawaii Department of Agriculture form that will be distributed on board their flight which will also include the requirements for the 14-day quarantine, as well as the penalties. You must show a government issued ID upon arrival along with your form. You can find more information on the State of Hawaii’s Safe Travels page.

United States: Entry restrictions

By Presidential Proclamation, the United States is currently denying entry to non-U.S. citizens who have visited or transited through the People’s Republic of China, the Islamic Republic of Iran, the Federative Republic of Brazil or certain countries in Europe within the last 14 days, unless you are a lawful permanent resident. Travel-restricted countries include Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.

Customers who are U.S. citizens, lawful permanent residents or immediate family members of U.S. citizens will be subject to additional health screenings on arrival to the United States. The CDC also advises that travelers returning from these countries in Europe must stay home for 14 days and monitor their health after returning to the U.S.

Non-U.S. citizens who have visited the countries listed above in the past 14 days will not be allowed to enter the United States.

Mexico: Travel restrictions

Health screenings will be conducted for all flights, international and domestic, for both departures and arrivals. There will be two series of screenings:

  • Screening 1: This will be conducted by health professionals. If the passenger or crew is deemed to be at risk of COVID-19 they will be sent to secondary screening.
  • Screening 2: This screening is done by “Sanidad International” (an international certified physician). If the passenger or crew fails the screening or is deem at risk of COVID-19, the patient will be sent to a medical facility.

Brazil: Travel restrictions

Starting March 28, 2020, travelers are not allowed to enter Brazil until May 27, 2020, with the exception of nationals of Brazil and their immediate family members (spouses of a national of Brazil must have a Brazilian marriage certificate), travelers who reside in Brazil with a valid National Migration Registry (RNM), foreign professionals on a mission in the service of an international body, if it is duly identified, foreign employees accredited to the Brazilian government, travelers with an authorization issued by the Brazilian government, technical landings to refuel where passengers of restricted nationalities are not disembarking, and passengers in international transit if they do not leave the international transit area of the airport and the country of destination admits their entry.

Ecuador: Repatriation flight information

Because of travel restrictions issued by the government of Ecuador, travelers to Quito must be a citizen/resident of Ecuador or accredited diplomat and possess an air travel certificate issued by the Ecuadorian Consulate. The air travel certificate confirms the traveler is allowed to enter Ecuador. Travelers should contact their Ecuadorian Consulate to ensure they receive this certificate in order to travel to Ecuador.

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    Depending on the destination of your international travel plans, there may be specific notices and advisories. For more information, visit the International Travel page.

    Cuba: Travel policy changes

    As of June 16, 2017, individual people-to-people travel to Cuba for customers who are subject to U.S. jurisdictions are no longer allowed. All customers booking travel on United to or from Cuba must certify their eligibility under one of the authorized categories provided. Please visit the U.S. Department of the Treasury’s Cuba travel page to learn more about the authorized categories for U.S. citizens to travel to Cuba.

    Additional security measures for international flights to the U.S.

    In addition to standard security procedures, the U.S. Department of Homeland Security (DHS) requires additional security measures for all international flights to the U.S., which may result in extra screening for everyday items such as large electronics, powder, food, books and magazines. TSA has a full list of what is and isn’t allowed on their website.

    Large electronics: Travelers with electronic devices larger than a standard smartphone should be prepared to remove these devices from their protective cases or outer packaging for inspection. If you have a case that requires a screwdriver or other special tools to remove, we recommend doing so before arriving at the airport.

    Powder-based substances: We recommend all customers place any items that resemble powder in their checked baggage. Some travelers with powder-based substances in their carry-on bags and personal items greater than what would fit in a standard soda can (12 fluid ounces or 350 milliliters) may be subject to additional security measures put in place by the DHS.

    For those selected for additional security measures, powder substances in excess of this amount won’t be allowed in the cabin of the aircraft. Examples of powder include ground coffee and tea, flour, sugar and spices. There are some exemptions, including baby formula, medically necessary powder and human remains.

    Please note that some foreign governments who perform this screening at the central checkpoint may follow more strict measures, including confiscating and disposing of powder-based substances in excess of permitted quantities.

    Arrival times: The Transportation Security Administration (TSA) recommends arriving at the airport at least three hours before your international flight to allow time for the additional security measures. Please note the airport check-in hours first.

    For more information, please visit the DHS website. You may also contact @AskTSA via Twitter or Facebook Messenger with specific questions or visit TSA customer service.

    Traveling on flights precleared by U.S. Customs and Border Protection

    If you’re traveling to the U.S. from one of the international airports listed below, we recommend you arrive at the airport three hours before your scheduled departure time. Flights from these airports are precleared by U.S. Customs and Border Protection, so please allow extra time to complete additional border security screening processes before you depart. When you arrive in the U.S., you’ll arrive at a domestic terminal.

    We operate flights precleared by U.S. CBP before departure from the following international airports: Aruba (AUA), Bermuda (BDA), Dublin (DUB), Freeport (FPO), Nassau (NAS), Shannon (SNN), Edmonton (YEG), Halifax (YHZ), Ottawa (YOW), Montreal (YUL), Vancouver (YVR), Winnipeg (YWG), Calgary (YYC) and Toronto Pearson (YYZ).

    ESTA approvals

    There have been some changes recently to the Electronic System for Travel Authorization (ESTA) applications and approvals are no longer processed instantly. If you don’t have a U.S. passport and require an ESTA, we recommend applying when you book your travel and no less than 72 hours prior to travel.

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    U.S. IDs

    Due to the coronavirus, if your driver's license or state-issued ID expired on or after March 1, 2020, and you are unable to renew at your state driver’s license agency, you may still use it as acceptable identification at the checkpoint. TSA will accept expired driver’s licenses or state-issued ID a year after expiration or 60 days after the duration of the emergency, whichever is longer.

    REAL ID enforcement

    Beginning October 1, 2021, every traveler must present a REAL ID-compliant driver’s license, state-issued enhanced driver’s license or other acceptable forms of identification, such as a valid passport or U.S. military ID, to fly within the U.S. Review the complete list of acceptable identification.

    Travelers who don’t present an acceptable form of identification won’t be permitted through the security checkpoint.

    Learn more about REAL ID enforcement and frequently asked questions.

    Chicago O’Hare pedestrian tunnel closures

    Beginning May 28, 2020, two of the four pedestrian tunnels connecting Chicago O’Hare Terminal 1 and Terminal 2 to the main parking area and the CTA Blue Line station will be closed for construction. Alternate routes between each location will remain open and will be marked with signs.

    Cincinnati security checkpoint hours

    The security checkpoint at the Cincinnati Airport is open from 3:30 a.m. until 9 p.m. daily. Please plan to arrive at the airport prior to 9 p.m. – even if your flight is delayed – to make sure that you have enough time to pass through the security checkpoint before it closes. It will not stay open late to accommodate delayed departures, and you will not be able to board your flight.

    Denver construction

    If you’re flying out of Denver, we recommend arriving two hours before your scheduled departure time due to construction in the Great Hall of the Main Terminal. This ongoing construction may result in longer check-in times, new construction walls and limited dining and shopping options. Directional signage will be posted throughout the terminal and personnel will be available to answer questions. Please visit the Denver International Airport’s website for more information.

    Denver bag drop

    Denver International Airport (DEN) offers free bag drop and check-in service at the Transit Center and 75th Avenue to make it convenient for you to travel, baggage-free, from the time you arrive until you board your flight.

    • This service is for flights on United within the U.S. Flights to international destinations aren’t eligible for the bag drop service.
    • Drop your bags a minimum of 90 minutes before your flight.
    • Skip the ticket counter lines by checking your bag and getting your boarding pass.
    • This is a free service. Our bag fees still apply and can be paid at all bag drop locations.
    • Travelers with lap infants must go to the ticket counter for the child’s boarding pass.

    Transit Center bag check: Check your bag at the Transit Center and get your boarding pass before you head up to the terminal and through security.

    • Location: Transit Center, Level 1 (below The Westin)
    • Hours: 6 a.m. to 6 p.m. (for flights departing as late as midnight)

    75th Avenue drive-up bag check: Drive up and check your bag from the comfort of your car before you park. A greeter will remove your bags from your car, check you in for your flight and even print your boarding pass. Then, park in one of the lots or head to the terminal, baggage-free. Upon arriving at the terminal, head directly to security.

    • Location: 75th Avenue near the Pikes Peak parking lot
    • Directions: Exit Peña Blvd. at 75th Avenue, proceed straight through the Gun Club intersection and follow signs to the Bag Check queue
    • Hours: Saturday through Thursday, 4 a.m. to 4 p.m.; Friday, 4 a.m. to 7 p.m.

    Haneda airport processing times

    Due to airport expansion occurring at Haneda (HND), we recommend checking in online or with the United app and allowing extra time for checking bags and security screening.

    Houston Intercontinental construction and closures

    On January 6, we’ll begin construction on the next phase of our new baggage handling system at Houston's George Bush Intercontinental Airport (IAH). As a result, we’re expecting more traffic than usual getting into the airport, and we recommend allowing extra time.

    Terminal E is also temporarily closed, so customers should go directly to Terminal C to check in for their flights and to go through security.

    Kansas City airport processing times

    We recommend that customers departing from Kansas City (MCI) allow extra time for check-in and security screening, especially during morning hours. Airport check-in counters open at 3:30 a.m. and TSA security checkpoints open at 3:45 a.m.

    Lafayette, Louisiana airport processing times

    We recommend that customers departing from Lafayette (LFT) allow extra time for check-in and security screening. Airport check-in counters open at 3:30 a.m. and TSA security checkpoints open at 3 a.m.

    Los Angeles traffic information and taxi/rideshare pickup

    Ongoing construction near Los Angeles (LAX) is causing heavy traffic outside the airport. We recommend allowing extra time and arriving at least two hours before your flight.

    Taxi and rideshare pickups leaving the airport have been relocated to LAX-it, a new area accessible to travelers by shuttle or a short walk from baggage claim. Learn more at flylax.com/lax-it

    Newark Airport terminal access

    As of May 2, you can only access and exit Newark's Terminal C from Door 1 on the middle and lower levels (Departures and Arrivals). The other doors on those levels, as well as the doors on the upper level (Level 3) of Terminal C, will be closed until further notice.

    Phoenix terminal change

    All our flights depart and arrive from the new Terminal 3 at Phoenix Sky Harbor International Airport (PHX).

    San Juan additional security screenings

    The TSA has implemented additional security measures at Luis Muñoz Marín International Airport (SJU) that require all wet or frozen food items to be removed from carry-on baggage and inspected. While food items are permitted in carry-on baggage, travelers departing San Juan are advised to allow extra time at security or to check bags containing wet or frozen food items to expedite the screening process. This policy applies to standard screening lanes but does not affect TSA Pre✓® lanes.

    Vail, Colorado, construction

    Construction is underway at Eagle County Regional Airport (EGE), resulting in a longer walk between the TSA security screening and gates. We recommend allowing more time for this distance, and require customers to check in 45 minutes before departure if traveling with checked baggage.

    Washington Dulles construction

    Construction is underway at Washington Dulles (IAD) near the ticket counters. This may lead to longer wait times if you’re checking in or checking bags, so we recommend getting to the airport early.

    Washington National construction

    Construction at Washington National Airport (DCA) is expected to cause traffic delays on airport roadways, as work crews close lanes in front of Terminal B. Please allow additional travel time to and from the airport. For pickups and drop-offs, please consider using the Terminal Garages since they are located outside the construction zone. Visit flyreagan.com/ProjectJourney for the latest updates.

    Williston, North Dakota, airport change

    All airlines now fly out of the new Williston Basin International Airport (XWA). If you’re flying from Williston, make sure you go to this airport and not Sloulin Field International Airport (ISN). The new airport is about 15 miles northwest of the old one. Find out more on the airport’s website.

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    The coronavirus outbreak continues to have a significant impact on travel demand. As a result, we've temporarily suspended operations at most United Club℠ locations and all United Polaris® lounges across our network. For more information, visit our United Club and Lounge Locations page. Hours and available locations are subject to change.

    New York/Newark United Club updates

    We’re excited to share we’ve begun construction on a brand-new United Club location at Newark Liberty International Airport (EWR), our New York-area hub. To help us prepare, we’ve closed the temporary United Club pop-up location in Terminal C near Gate C124. During construction, you can visit our United Club locations in Terminal C, near Gates C74 and C93, or our location in Terminal A in Concourse A2.

    We may not be able to accept or sell United Club one-time passes at our locations in Terminal C during peak afternoon and evening travel times when these locations are at or near capacity. We'll continue to accept one-time passes in our Terminal A United Club location, space permitting, as well as throughout the United Club network.

    Phoenix United Club closure

    Because of our move to the new Terminal 3 at the Phoenix airport, our United Club location in Terminal 2 is closed. We’re looking forward to bringing you a brand-new space in Terminal 3 later this year.

    Portland, Oregon, elevator maintenance

    We’re working to modernize the elevator at our United Club location at Portland International Airport (PDX). Because of this, it’s currently out of service.

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    Tickets: For tickets issued March 3 through March 31, 2020, customers will be permitted to change free of charge to a flight of equal or lesser value for travel up to 24 months from the original ticket issue date. For tickets issued between April 1, 2020, and June 30, 2020, customers will be permitted to change free of charge to a flight of equal or lesser value for travel up to 12 months from the original ticket issue date.

    If the new flight is priced higher, the customer may change for no fee but must pay the fare difference. If the new flight is priced lower, the customer may change for free but no residual value will be given.

    Cancellations: If the customer decides to cancel the flight they booked before March 31, 2020, they can retain the value of the ticket to be applied to a new ticket without fee for travel up to 24 months from the original ticket issue date. If the customer decides to cancel the flight they booked between April 1, 2020, and June 30, 2020, they can retain the value of the ticket to be applied to a new ticket without fee for travel up to 12 months from the original ticket issue date.

    Fare Validity: This applies to all tickets, all fare types, all destinations, all points-of-sale, all travel dates available for sale, provided ticket number starts with 016.

    Minimum Stay: No minimum stay.

    Blackout Dates: No blackout dates.

    Miscellaneous: Fares, fees, rules and offers are subject to change without notice. Seats are capacity-controlled and may not be available on all flights or days. Fares are nonrefundable except during the first 24 hours after purchase. Other restrictions may apply.

 

  

Cuba: Travel restrictions

Effective April 2, 2020, flights to Cuba are suspended. This does not apply to humanitarian flights.