Important notices

Current as of [TIMESTAMP]. Information is updated as it is received.

 

Coronavirus (COVID-19) updates


  •  
    1. On united.com, select “My trips” and enter your information
    2. Select “Change flight” and then “Edit” to make the following changes:
      1. Date of travel or destination
      2. Add a flight
      3. Remove a flight
    3. Select “Continue” and choose a new flight option
    4. Continue through booking to confirm our new flight

    Note: The change fee will display as waived, but any difference in fare may apply.

    Get more detailed instructions for changing or canceling flights

    We’re currently experiencing heavy traffic on our website. If you experience an error while trying to change or cancel your flight, please try again later.

    1. On united.com, select “My trips” and enter your information
    2. Select “Cancel flight”
    3. Confirm your flight cancellation
    4. If you have a future flight credit, select “Use Future Flight Credit” when you return to the reservation to shop for new flights and apply the credit toward the flight

    Get more detailed instructions for changing or canceling flights

    We’re currently experiencing heavy traffic on our website. If you experience an error while trying to change or cancel your flight, please try again later.

Face coverings required for all travelers

For everyone's safety, all travelers are required to wear a face covering with no vents or openings that fully covers their nose and mouth. Face coverings must be worn during the entire flight and in the airport, including at United customer service counters and kiosks, United ClubSM locations, our gates and our baggage claim areas. A face shield alone does not count as a face covering. Travelers who aren't wearing their face coverings in the airport or on board may be refused transport and could also lose their travel privileges on future United flights. Children younger than 2 years old are exempt.

Travel waivers and updates

Due to fast-changing government mandates and restrictions, this information is subject to change anytime and without notice.

If you’re traveling internationally, you can find the latest country-specific information through the U.S. Department of State website. If you’re traveling to the U.S., please also see the entry requirements below and visit the CDC State and Territorial Health website for up-to-date restrictions on each U.S. state.

If you’re traveling within the U.S., please visit the CDC State and Territorial Health website for up-to-date restrictions on each U.S. state.

There are currently no travel waivers in effect.​​

 

All change fees waived for tickets issued on or before March 2, 2020, for travel June 1 – Dec. 31

Airports

  • All cities

Original travel dates

June 1, 2020 - December 31, 2020

Additional information

Flight changes:

  • Changes or cancellations must be made on/before December 31, 2020
  • To make a change, go to My Trips to find your reservation and select “Change flight.” Fare difference may apply.
  • To cancel your flight and rebook later, go to My Trips and select “Cancel options” for future flight credit. You’ll have at least 24 months from the original ticket date to rebook travel with no change fees. Fare difference may apply.

Original ticket must be issued on or before:

March 2, 2020

Travel agent information:

Travel agents may make voluntary changes by entering waiver code 7JC51 in the OSI field (ARC and BSP reporting agencies), for example, OSI UA 7XXXX.

All change fees waived for tickets issued on or before March 2, 2020

Airports

  • All cities

Original travel dates

March 3, 2020 - May 31, 2020

Additional information

Flight changes:

  • New tickets must be reissued within 24 months from original ticket date
  • Rebooked travel must commence within 24 months from the original ticket issue date

Original ticket must be issued on or before:

March 2, 2020

Travel agent information:

Travel agents may make voluntary changes by entering waiver code 7JC4S in the OSI field (ARC and BSP reporting agencies), for example, OSI UA 7XXXX.

Global

 

Asia

 

Australia and Pacific

 

Caribbean

 

Europe

 

Mexico and Central America

 

Middle East

 

North America

 

South America

 
Waiver:

Qualifying for Premier® status just got easier

We’re looking forward to clearer skies in the year ahead and we bet you are too. We’d like to help you keep or reach Premier status through 2022 by making it easier to qualify with reduced qualification requirements, a PQP bonus offer and more exciting updates. Learn more

Change is here. Change fees are gone.

We’re permanently getting rid of change fees for most Economy and premium cabin tickets for travel within the U.S., or between the U.S. and Mexico or the Caribbean. Learn more

For all other destinations, change fees are waived through December 31, 2020. See terms and conditions

We’re extending electronic certificates

To give you more flexibility when you travel, electronic certificates are now valid for 24 months from the date they were issued. This includes all currently valid electronic certificates and all new ones issued on or after April 1, 2020.

This policy change will automatically appear, but it may not be reflected everywhere right away. We’d appreciate your patience as we work to make that happen.

Award flight redeposit fees waived

We’re waiving redeposit fees for award flights departing on or before December 31, 2020, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.

Traveling on partner airlines

If your trip includes travel on another airline, we recommend reviewing their travel guidelines to ensure you have a smooth trip.

For more information about what to do if your travel is affected by a waiver, visit the Flight Delays and Cancellations page.

China: Travel restrictions

China has issued entry restrictions for passengers traveling to mainland China. Chinese nationals and those with passports exempt from this rule will be allowed to enter. Foreign nationals holding China residence permits traveling for work, personal matters, and/or reunions are allowed entry into China with a relevant visa. Please contact the Chinese Embassy or consulate to confirm your travel validity. All passengers entering mainland China will be administered a COVID-19 test, are subject to medical screening and must undergo a 14-day compulsory quarantine at their own expense at the first point of entry.

Flying on United nonstop from the U.S. to mainland China

Effective November 6, passengers bound for China via nonstop/direct flights must take nucleic acid and IgM anti-body tests at a test provider in the U.S. within 48 hours before boarding. Both tests have to be negative. The test result page should include traveler name, date of birth, type of test conducted, result of test, report date, and name and contact information of the test facility. Children aged 2 and under are exempt from the U.S. departure test requirement.

Chinese nationals must upload their negative test result to the WeChat health app. The WeChat app will generate a QR code with an “HS” mark that allows the passenger to board flights to mainland China. United also encourages you to carry paper or electronic copies of your test results.

Foreign nationals with valid entry visas for mainland China are required to submit a nucleic acid and IgM anti-body tests at a test provider in the U.S. within 48 hours before boarding. . Effective December 1, foreign nationals must submit their test results to the Chinese Government for verification at https://hrhk.cs.mfa.gov.cn/H5/. Once approved foreign nationals will receive a QR code that must be presented to United representatives in printed or electronic form.

Flying to mainland China on a flight with a connection in the U.S. or another country

Effective November 6, passengers traveling to mainland China from the U.S. via a connection in another country, such as Japan, or passengers originating outside of the U.S. and making a connection in the U.S. to mainland China, must take nucleic acid and IgM anti-body tests in the U.S. within 48 hours before boarding, and then take both tests a second time in their last transit country within 48 hours before boarding the flight to China. The test result page should include traveler name, date of birth, type of test conducted, result of test, report date, and name and contact information of the test facility. Children aged 2 and under are exempt from the U.S. departure test requirement.

The requirements for Chinese nationals and foreign nationals to submit their test results to the Chinese Government for verification outlined above also apply to passengers traveling on connecting flights.

As tests are not available in the transit zones of major airports in transit countries, please use caution when choosing to fly to China via connecting flights, especially if you’re booking through a combination of airlines. Passengers are advised to consult the Chinese Embassy or Consulate in the transit country about the latest policies on nucleic acid and IgM anti-body tests and entry requirements, and apply for a visa if necessary, to avoid being detained in the transit countries. Due to likely challenges of complying with the revised Chinese Government testing requirement for passenger traveling to China via a connection in a third country, United may cancel passenger itineraries and re-accommodate the passenger on other routing options.

Non-Functioning WeChat Health App

  • If the WeChat health app is functional, Chinese nationals that present the green QR code with blue HS writing are authorized to board.
  • Only if the app no longer functions, but the traveler presents a printed version or digital version (i.e. photo snapshot) of their boarding QR code (green code with blue HS writing), that is sufficient to allow boarding
  • Only if the app no longer functions, if the traveler can present a test result paper and verbally confirms they have complied with China’s test requirements that is sufficient to allow boarding

For more information on the above please visit the Chinese Embassy website or the Civil Aviation Administration of China website.

Updated November 30, 2020

Hong Kong: Travel restrictions

Travelers are not allowed to transit through or enter Hong Kong except for those listed below:

  • Passengers with a Hong Kong passport
  • Passengers with a British passport with "British National (Overseas)" nationality who are residents of Hong Kong
  • Residents of Hong Kong with a Permanent Identity Card, a valid work or study visa, or an extended visa who enter within the validity of a permitted stay.
  • Passengers with a residence or study visa or a Certificate of Entitlement issued by Hong Kong
  • Passengers who have only been to China, Taipei or Macao in the past 14 days
  • Passengers traveling from the mainland of China, Taipei or Macao who haven't been to any other country/region in the past 14 days
  • Passengers with a diplomatic, an official or a service passport traveling on duty
  • Spouses and minor children of Hong Kong residents

All travelers who are eligible to enter Hong Kong must quarantine for 14 days and present a completed Health Declaration Form to the Department of Health upon arrival. Passengers can only travel on flights operated by the same airline group and can't travel to the mainland of China through Hong Kong.

The government of Hong Kong requires travelers departing the U.S. (or who have been to a high-risk country as defined by the government of Hong Kong) to obtain the following before traveling. United is required to confirm each traveler has the following documents before allowing them to board the flight:

  • A medical certificate with a negative Coronavirus (COVID-19) nucleic acid test result. The certificate must be in Chinese or English, indicate a nucleic acid test was performed within 72 hours prior to scheduled departure time of the last direct flight to Hong Kong, and have the name of the passenger identical to that on their travel document.
  • If the certificate doesn’t meet all of the requirements in bullet point #1, a written confirmation in Chinese or English issued by the laboratory or healthcare institution with the name of the passenger must be presented with the certificate. A letter must also be issued in Chinese or English by the relevant authority certifying that the test laboratory is recognized and approved by the government or that the testing provider is ISO 15189 accredited.
  • Proof of a hotel reservation for 14 days quarantine or more upon arrival, including returning residents. This proof must be in Chinese or English.

Updated November 13, 2020

India: Travel restrictions

Travelers aren’t allowed to enter India, except for those listed below:

  • Nationals of India and their spouses
  • Residents of India
  • Nationals of Nepal and Bhutan
  • Passengers with an Overseas Citizen of India (OCI) card or booklet
  • Students and minors if one of the parents is a national of India or OCI card holder
  • Single parents of a minor who is a national of India or OCI card holder
  • Passengers returning from a neighboring country via India to their country of residence
  • Passengers with diplomatic, official, UN/International Organizations or project visas
  • Passengers with a Persons of Indian Origin (PIO) card
  • Passengers with a non-Tourist visa issued by India

Travelers aren’t allowed to transit through Delhi, and all regular visas and e-visas issued before June 30, 2020, stand suspended until further notice, except for:

  • Diplomatic, official, UN/International Organization or project visas/all categories of Employment visas
  • Business visas (excluding B-3 visas for sports)

Travelers should confirm they meet the entry requirements by visiting the Indian Embassy website.

Customers traveling on United from the U.S. to India nonstop must complete two online data submissions.

  • First, the Indian Government requires that you provide contact information at check-in before you travel. You won’t be able to complete the check-in process without filling out this information.
  • Second, effective August 8, travelers are required to complete an online health declaration and an agreement to quarantine form at least three days prior to departure. Once completed, passengers will receive a unique reference number and copy of the submitted form. Passengers are required to present copies of the forms upon arrival in India. To complete this task, passengers are required to visit https://www.newdelhiairport.in/covid19 and click on the “Air Suvidha” drop-down link on the upper right-hand corner of the web page.

Quarantine is at the traveler’s expense and additional details of the duration of quarantine and exemptions are available at https://www.newdelhiairport.in/covid19. Travelers who submit proof of a negative COVID-19 RT-PCR test taken within 72 hours prior to departure may be exempt from quarantine. The test report must either be uploaded to the online health portal for consideration or produced upon arrival at the point of entry airport in India. Each traveler must also submit a declaration that the report is authentic. International travelers arriving without a negative COVID-19 RT-PCR test and wishing to seek exemption from the quarantine may test at the airport in India, if facilities are available.

Effective November 28, travelers to and from Delhi can arrange for COVID-19 testing through the Delhi airport (DEL).

Finally, India requires all passengers to install the “Arogya Setu” app on their personal devices.

Updated November 27, 2020

Japan: Travel restrictions

Travelers who have been in the countries listed in the first section of this page in the past 14 days are not allowed to enter, with some exceptions.

Japan has also suspended or invalidated various visas. Be sure to check your visa validity.

Travelers to Japan can expect to be tested for COVID-19 upon arrival.

Japan has reopened its borders to certain foreign nationals with resident status. Visit Japan’s Ministry of Foreign Affairs website to learn more about the revised entry conditions. For foreign nationals that meet its entry requirements, Japan requires a negative COVID-19 test conducted within 72 hours of departure and a re-entry certification issued by the Japanese Embassy or a Consulate. This certificate must be in English.

  • Japan suggests that travelers ask their testing facility to comply with a specific form for verification of the test, which can be downloaded here. Otherwise, the test document must include traveler name, passport number, nationality, date of birth and gender. It must confirm that the test undertaken is authorized by Japan and include the test result as well as the date the test was taken and the date the results were received. Finally, the document must include the name and address of the testing facility and the name and signature, stamp or seal of the doctor.
  • Foreign nationals are also required to obtain from a Japanese Embassy/Consulate a "Re-entry Confirmation Letter". Please allow enough time to apply and obtain the certificate prior to flying. Effective November 1, foreign nationals with residency status and a valid re-entry permit will not need to obtain re-entry certification from the Japanese Embassy or consulates.

For more information, visit Japan’s coronavirus (COVID-19) advisory information page.

Updated November 2, 2020

Singapore: Travel restrictions

Only returning residents of Singapore and travelers with a long-term pass are allowed to enter the country. Short-term visitors are not allowed to enter or transit Singapore. All travelers entering the country are required to fill out a health declaration form prior to boarding and quarantine for 14 days upon arrival.

Flights to Singapore will depart San Francisco and make a stop in Hong Kong before continuing on. The return flight from Singapore to San Francisco will also stop at Hong Kong. Passengers will be required to deplane at Hong Kong and process through a security check and temperature screen. Transfers beyond Singapore are currently not available, therefore all passengers must terminate their journey in Singapore.

Passengers must have a medical certificate in English with a negative Coronavirus (COVID-19) PCR test result taken within 72 hours before departure from their first embarkation point. This does not apply to:

  • Nationals and permanent residents of Singapore
  • Passengers with a Pre-approved Business Pass
  • Passengers who have only been to low risk countries/regions in the past 14 days before entering Singapore
  • Passengers who have only been to low-risk countries/regions who have transited in non-low risk countries/regions

Visit https://www.moh.gov.sg/covid-19/faqs to see which countries and regions are considered low risk.

Updated November 20, 2020

South Korea: Travel restrictions

All travelers must take a COVID-19 test upon or within three days of arrival to Seoul, and those without a permanent residence in Korea must undergo a 14-day quarantine in a government facility at their own expense in addition to filling out the Agreement to Facility Quarantine document. Nationals and residents of Korea are required to install the self-quarantine safety protection mobile app (iOS, Android). Customers that intend to remain in Korea for a short stay are required to install the self-diagnosis mobile app.

Some short-term visas and visa exemptions are temporarily suspended. For the full set of entry requirements, please use our Travel Requirements page. You can also find the latest information on the website for the U.S. Embassy & Consulate in the Republic of Korea.

The Gangnam City Terminal is temporarily closed for check-in until further notice. Travelers should proceed to the airport for baggage acceptance.

Updated September 20, 2020

Taiwan: Travel restrictions

Only nationals of Taiwan and other exempt travelers will be allowed to enter. Foreign nationals who wish to travel to Taiwan for reasons other than tourism can apply for a special entry permit. U.S. nationals may contact the Taipei Economic and Cultural Representative Offices (TECRO) in the U.S. For more information on entry restrictions, visit https://www.roc-taiwan.org/us_en/index.html

All passengers must complete an electronic quarantine form 48 hours prior to arrival, and all arriving passengers are required to undergo a 14-day quarantine. Additionally, Taiwan requires all foreign nationals to present an English-language certificate of a negative COVID-19 RT-PCR test issued within three days prior to boarding the flight to Taiwan. The following travelers are exempt from the test requirement:

  • Personnel on diplomatic or official business
  • Migrant workers
  • Students
  • Those coming to Taiwan for emergency situations
  • Taiwanese nationals
  • Travelers with alien resident certificate
  • Travelers with visas noted with “DC", "FD", "FO", "O", "FL", "FC", "FS" or "ER”
  • Travelers with Ministry of Foreign Affairs IDs

From December 1 until February 28, travelers traveling to our transiting through Taiwan, regardless of nationality or travel purpose, must present a medical certificate with a negative COVID-19 RT-PCR test result issued within three working days of boarding before they are allowed to board their flight to Taiwan.

Updated November 24, 2020

Australia: Travel restrictions

Travelers are not allowed to transit through or enter Australia, except for those listed below:

  • Nationals of Australia and their immediate family members
  • Permanent residents of Australia and their immediate family members
  • Nationals of New Zealand residing in Australia and their immediate family members
  • Travelers arriving from New Zealand and having been in New Zealand in the past 14 days
  • Travelers who have a visa and have been granted an exemption before departure. Learn more

Travelers arriving from New Zealand and travelers arriving on repatriation flights must complete a travel declaration form before departure

All travelers are required to self-isolate for 14 days from their arrival into Australia. If their duration of stay is less than 14 days, they must self-isolate for the entire duration of stay. When travelers transit through Australia for eight to 72 hours, they must go to mandatory quarantine at the state designated facility until the time of their departing flight.

Updated November 9, 2020

Guam: Travel restrictions

All travelers entering Guam are subject to medical screening and a 14-day quarantine in a GovGuam facility. Travelers may be tested for COVID-19 during their stay on the sixth day after arrival, and those with a negative test result will be able to finish their quarantine at their home or approved rental lodging, subject to monitoring by DPHSS. Those who test positive will be subject to the DPHSS guidance for isolation.

For more information on travel requirements and a list of quarantine exemptions, visit the Guam Department of Public Health and Social Services website.

Updated September 28, 2020

Marshall Islands: Travel restrictions

Travelers are not allowed to enter the Marshall Islands.

Updated September 4, 2020

Micronesia: Travel restrictions

Until further notice, no passengers will be allowed to deplane at any of the four states in the Federated States of Micronesia including Yap, Chuuk, Pohnpei, and Kosrae.

New Zealand: Travel restrictions

New Zealand’s borders are closed to most travelers. You still have a legal right to come to New Zealand if you’re:

  • a New Zealand citizen
  • a New Zealand resident with valid travel conditions.

There are a small number of limited exceptions to the closure of New Zealand's borders for people who aren’t citizens or residents.

All travelers entering New Zealand must register for their 14-day managed isolation and quarantine prior to departure through miq.govt.nz. They must also show proof of their pre-booked Managed Isolation Allocation System (MIAS) Voucher at check-in.

For more information please visit the New Zealand Government website.

Updated November 3, 2020

Palau: Travel restrictions

Travelers who have traveled through or to China, Hong Kong or Macao in the past 14 days are not allowed to enter Palau. Travelers must apply for and obtain a Quarantine Certificate before departure and are subject to quarantine for 14 days.

Updated October 2, 2020

Philippines: Travel restrictions

Travelers are not allowed to enter the Philippines, except for:

  • Nationals of the Philippines
  • Spouses, minors or children with special needs of nationals of the Philippines
  • Parents of a minor or a child with special needs who is a national of the Philippines
  • Passengers with a 9(d), 13(a), 13(b), 13(c), 13(d), 13(e), 13(g), 47(a)(2), RA 7919, EO226, EO324 or Native-born visa issued by the Philippines
  • Passengers with a visa issued by Aurora Pacific Economic Zone and Freeport Authority, Subic Bay Metropolitan Authority, Authority of the Freeport Area of Bataan, Cagayan Economic Zone Authority, and Clark Development Corporation
  • Merchant seamen with a 9(c) visa issued by the Philippines

For information on traveler exemptions and visa information, please visit the Philippine Embassy website at www.philippineembassy-usa.org/

All travelers will be required to complete a case investigation form prior to departure and undergo a COVID-19 test and quarantine at their own expense upon arrival. Customers should complete the case investigation form within three days prior to arrival at Manila and are requested to bring a printed copy of their unique QR registration code, which will be emailed upon completion of the form. All travelers must also have a confirmed reservation from an approved hotel which should be reserved prior to arrival. A list of approved hotel properties for quarantine is available at the Bureau of Quarantine’s website.

Overseas Filipino Workers are exempted from the COVID-19 test and quarantine costs and should contact the Overseas Welfare Administration to make arrangements.

All customers traveling to/from the Philippines are required to wear a face shield in addition to face covering. United will provide face shields and coverings for customers that do not have them. Travelers will also have their temperatures checked upon arrival.

Starting October 21, non-essential travel by citizens and residents of the Philippines is approved. If you’re a citizen or resident of the Philippines and departing for non-essential travel, you’ll be required to show proof of a roundtrip ticket, travel and international health insurance, and a B1 declaration form acknowledging risk of travel. Additionally, outbound travelers are also required to download the TRAZE app prior to their journey.

Visit the Philippine Embassy’s website for more information.

Updated November 27, 2020

Saipan: Travel restrictions

Any person entering the Northern Mariana Islands must quarantine for 5 to 7 days upon arrival at a CHCC approved quarantine site. Passengers must complete all of the following steps:

  • Fill out an online CNMI Mandatory Declaration Form at least three days prior to their arrival on Saipan
  • Register and respond daily to the Sara Alert Symptom Monitoring System for 14 consecutive days starting on the day after arrival
  • Quarantine for 5-7 days as prescribed by CHCC
  • Consent to specimen collection for COVID-19 testing upon arrival and 5 days after arrival

Updated September 10, 2020

Tahiti: French Polynesia travel restrictions

Travelers to French Polynesia who are 11 years of age and older are required to have a medical certificate with proof of a negative coronavirus (COVID-19) PCR test result issued within three days before international departure. All travelers must also submit an ETIS application, with a printed receipt showing a QR code that must be presented upon arrival to the country.

Upon arrival in French Polynesia, travelers will also be provided with a free self-test kit which they must administer and submit to their place of lodging on the fourth day of their stay.

Updated November 9, 2020

Aruba: Travel restrictions

The Government of Aruba requires all arriving passengers, including infants, to have a travel authorization card processed within 72 hours prior to their trip for approval to board their flight to Aruba. U.S. travelers can either take a required COVID-19 test upon arrival or upload a negative COVID-19 (PCR) test result issued at most 72 hours prior to departure.

Travelers can complete the travel authorization process at www.edcardaruba.aw. Health insurance must be purchased before departure and available at the same website. This does not apply to:

  • Residents of Aruba, Bonaire and Curacao
  • Travelers departing on the same calendar day
  • Dutch military personnel, their spouse and children

Updated November 2, 2020

Bahamas: Travel restrictions

Travelers must complete a “Health Travel Visa” application at travel.gov.bs before departure. You must upload a negative Coronavirus (COVID-19) RT-PCR test result or select relevant exemption category, and provide your contact information. Beginning November 14, all visitors will be required to opt in to mandatory COVID-19 health insurance when applying for their Health Travel Visa. You must present the approved Health Travel Visa application at check-in and upon arrival.

Travelers must have a negative Coronavirus (COVID-19) RT-PCR test result from a sample dated 5 days or less before arrival in the Bahamas. This does not apply to travelers who are 10 years and younger. Please note that the "rapid" or "quick" antibody test will not be accepted by authorities.

For the duration of the visit, travelers must complete a daily online health questionnaire for symptom tracking purposes. You’ll also be required to take a COVID-19 rapid test on the fifth day of your visit (unless you’re departing on or before your fifth day).

Travelers are subject to medical screening upon arrival and quarantine with monitoring for 14 days at their own expense.

Updated November 4, 2020

Dominican Republic: Travel restrictions

All passengers traveling to the Dominican Republic must present a completed Traveler’s Health Affidavit upon arrival. For more information, please visit https://www.godominicanrepublic.com/newsroom/coronavirus

Travelers to Santo Domingo (SDQ) must complete an “Electronic Ticket" before departure, which will generate a QR code to be presented upon arrival.

Updated November 24, 2020

Jamaica: Travel restrictions

All visitors traveling to Jamaica must obtain travel authorization issued by the Government of Jamaica prior to boarding. For a travel authorization, travelers residing in Jamaica for a minimum of six continuous months in a calendar year can apply at https://jamcovid19.moh.gov.jm/immigration.html. Travelers not residing in Jamaica can apply at https://www.visitjamaica.com. Applications for travel authorization will be accepted up to 5 days, but no less than 48 hours before the intended date of arrival in Jamaica.

All non-resident visitors 12 years and older from countries designated as high-risk areas must provide a medical certificate with a negative COVID-19 test. The test must have been taken at most 10 days before departure and the certificate must be issued by an approved laboratory. The negative test result, along with the approved travel authorization, must be shown at check-in and arrival in Jamaica.

Types of tests accepted are:

  • Reverse Transcription Polymerase Chain Reaction Test (RT-PCR)
  • Nucleic Acid Amplification Test (NAAT)
  • An RNA, molecular or antigen test
  • Only results from oropharyngeal and nasopharyngeal samples will be accepted.

Test results must be Negative or Not Detected. Results from home-based test kits will not be accepted.

All passengers are subject to health screenings upon arrival and must sign a Quarantine Order. Those required to undergo a COVID-19 PCR test upon arrival must self-isolate at their intended place of stay. For more information, please visit the Jamaica Tourist board website.

Updated November 20, 2020

Puerto Rico: Travel restrictions

All passengers traveling to Puerto Rico must complete a Travel Declaration Form online at www.travelsafe.pr.gov or www.viajaseguro.pr.gov.

All travelers arriving to Puerto Rico will be required to quarantine at their own expense for 14 days or the duration of their stay, whichever is shorter, unless they:

  • Provide evidence of a negative molecular COVID-19 test that has been taken 72 hours prior to arrival
  • Have been tested within 72 hours prior to arrival but are awaiting confirmation of molecular COVID-19 test results. The passenger will need to quarantine until the results come in and are digitally submitted to the Puerto Rico Department of Health. A link to upload the results to the passenger’s Travel Declaration Form will be provided upon completing the form.

If you arrive to Puerto Rico and have not been tested before arrival, you’ll receive a Testing Authorization to be tested locally at your own expense upon submission of the Traveler Declaration Form. You must quarantine for the duration of the stay or until tested locally and confirmation of results are properly submitted to the Puerto Rico Department of Health.

Travelers will only be tested at the airport if they’re presenting symptoms upon arrival and are properly referred for testing by Puerto Rico Department of Health authorized personnel.

You’ll be required to interact daily, through text message or email, with the Puerto Rico Department of Health’s automated system for traveler vigilance and monitoring. You’ll be required to respond to a simple set of questions related to current symptoms on a daily basis.

St. Maarten: Travel restrictions

All arriving and transiting passengers to St. Maarten must obtain a health declaration form from https://stmaartenehas.com/ and complete it before arrival. They must also have a medical certificate with a negative COVID-19 PCR test result issued no more than 120 hours before arrival. This doesn’t apply to residents of St. Maarten or children 10 and under, but residents of St. Maarten are subject to a COVID-19 PCR test upon arrival at their own expense.

Updated November 24, 2020

Turks and Caicos: Travel restrictions

All travelers arriving into the Turks and Caicos Islands must have a travel authorization completed at least 24 hours before departure. Passengers can apply for travel authorization at turksandcaicostourism.com and must present it to immigration upon arrival. Travelers must also have a medical certificate with proof of a negative COVID-19 PCR test result issued no more than 5 days before departure. This doesn't apply to children younger than 10 years old.

Travelers are also subject to medical screening and quarantine for 14 days upon arrival.

Updated October 2, 2020

U.S. Virgin Islands: Travel restrictions

All passengers 5 years and older traveling to the U.S. Virgin Islands must complete a health form before departure at https://usvitravelportal.com/ and present it upon arrival. All passengers must also have a medical certificate with proof of a negative Coronavirus (COVID-19) molecular or antigen test result issued at most 5 days before departure.

Passengers without proof of a negative test result are subject to a COVID-19 test, medical screening and quarantine upon arrival.

Updated November 20, 2020

Belize: Travel restrictions

Within 72 hours of your flight to Belize, all travelers must download the Belize Health App at covid19.bz and complete the necessary information to receive a unique QR code and TRIP number which will be used upon arrival in Belize. Tourists are also required to book a “gold standard” hotel prior to departure and present proof of reservation upon arrival.

Travelers without a negative COVID-19 PCR test taken within 72 hours of boarding can take a test at their own expense upon arrival. Visit the Belize Tourism Board’s website for more information.

Updated October 21, 2020

Costa Rica: Travel restrictions

All passengers traveling to Costa Rica must complete Costa Rica’s health pass form in English or Spanish no more than 48 hours before their departure. This will generate a QR code which must be presented upon arrival.

Passengers traveling as tourists must also have travel insurance with coverage of Coronavirus (COVID-19) treatment and accommodation costs. Please see the insurance requirements and more on the Costa Rica Tourism Board’s website. Diplomats and Costa Rican citizens/residents are exempt from Costa Rica’s medical insurance requirements.

Airports in Costa Rica require all travelers to wear a face mask, not a generic face covering. Travelers who don’t have a face mask can ask for one from a customer service agent before departing to Costa Rica.

Updated November 13, 2020

El Salvador: Travel restrictions

The government of El Salvador requires travelers to have a printed negative COVID-19 (PCR) test result issued a maximum of 72 hours before departure. This doesn’t apply to travelers younger than two years, travelers with a diplomatic passport or travelers in transit.

Updated September 28, 2020

Guatemala: Travel restrictions

The government of Guatemala is requiring all arriving passengers aged 10 years and older to complete a Health Pass form prior to departure. This will generate a QR code, which must be printed or presented electronically upon arrival.

Additionally, all travelers aged 10 years and older must provide a printed or electronic copy of a medical certificate with a negative COVID-19 (PCR) or antigen test result taken at most 72 hours prior to departure from the first embarkation point. We recommend saving a screenshot or downloading a copy of your test result so that it’s easily accessible and can be shown prior to boarding.

Updated November 20, 2020

Honduras: Travel restrictions

The Government of Honduras requires all passengers to complete an immigration pre-registration form, health survey, sworn declaration to follow all of Honduras’ sanitary and health requirements, and a customs form prior to departure. Visit https://prechequeo.inm.gob.hn/ to complete these forms. All passengers must also have proof of a negative COVID-19 rapid or PCR test taken within 72 hours prior to arrival in Honduras. Travelers may be subject to further medical screenings and mandatory quarantine upon arrival.

Updated August 17, 2020

Belgium: Travel restrictions

Travelers aren’t allowed to enter. This doesn’t apply to:

  • Travelers arriving from EEA member states or Switzerland
  • Travelers arriving from Australia, Japan, Korea (Rep.), New Zealand, Rwanda, Singapore, Thailand or Uruguay
  • Nationals of Andorra, Monaco, San Marino, Switzerland, Vatican City (Holy See) and EEA member states
  • Travelers with a British passport with nationality "British Citizen," "British Overseas Territories Citizen" issued by Gibraltar and British passports with a Certificate of Entitlement to the Right of Abode issued by the United Kingdom
  • Travelers with a consular, diplomatic, official, service or a special passport traveling on duty
  • Travelers with a "C" visa issued after March 18, 2020, by Belgium
  • Travelers with a long-term residence permit or a long-term “D” visa issued by Belgium
  • Travelers with a long-term residence permit or a long term “D” visa issued by EEA member states, Switzerland or the United Kingdom, returning via Belgium to their country of residence
  • Family members of nationals of EEA member states and Switzerland
  • Family members of British nationals
  • Military personnel

All travelers must complete a passenger locator form within 48 hours prior to arrival and are subject to medical screening and quarantine.

Updated October 30, 2020

France: Travel restrictions

Before you travel, check the French government’s website for the latest information.

A completed International Travel Certificate must be presented prior to boarding and to immigration upon arrival or when transiting France. You can download the form in English and French here – it’s located under the headline "Attestation de déplacement dérogatoire vers la France métropolitaine depuis les pays tiers et déclaration sur l'honneur." (This does not apply to passengers arriving from Andorra, Australia, Japan, Monaco, New Zealand, Rwanda, San Marino, South Korea, Switzerland, Thailand, United Kingdom, Vatican City (Holy See), or an EEA Member State.)

Passengers must also:

  • Complete a declaration of honor stating that they don’t have symptoms of coronavirus (COVID-19), which must be dated and signed by the passenger, and will be subject to quarantine or isolation depending on whether they are symptomatic.
  • Wear a disposable medical face mask if the passenger is 11 years old or older. Read the full decree (in French only).
  • Have proof of a negative COVID-19 RT-PCR test taken at most 72 hours before departure, or receive a special exemption as noted below.

The French embassy or consulate may issue a special exemption to allow passengers to travel from the U.S. to France even if they do not have a negative COVID-19 test on departure.

  • Customers must present a permit issued by the French Embassy or French Consulate General.
  • The customer will be required to take a COVID-19 test upon arrival.

This does not apply to passengers younger than 11 years old, and members of delegation on official mission, diplomatic mission staff, or international organization staff with headquarters or offices located in France, as well as their spouse and children, are exempt. Passengers who originate from a country from which the test is not requested and transit through the U.S. are not required to have a negative PCR test result for boarding on their flight to France. Passengers flying from the U.S. to Charles De Gaulle Airport, to connect to another Schengen country are not required to have a PCR test result for boarding, except if it is required in the country of their final destination.

Updated November 13, 2020

Germany: Travel restrictions

By the order of Germany’s Federal Ministry of the Interior, select passengers are not allowed to enter Germany. Please check the entry restrictions for your trip.

If you're entering Germany from another country and have visited a high-risk area in the last 10 days, then you're required to stay in quarantine for 10 days after entry. You also must complete a Digital Registration before entering Germany. Passengers will no longer be subject to quarantine if they test negative for COVID-19 after 5 days. Visit this website for more information about testing restrictions.

Updated November 9, 2020

Ireland: Travel restrictions

All passengers arriving in Ireland (Rep.) from the United States who are 16 years old or older, including Irish citizens, are required to complete a COVID-19 Passenger Locator Form within 48 hours prior to arrival. Details of children under the age of 16 should be included on a form completed by an adult accompanying them. After completing the form, passengers will receive an email receipt. Paper forms will be available at the airport upon arrival, but we recommend completing the online form ahead of time. Passengers must present this email receipt or a completed printed version of the form upon arrival. All passengers arriving in Ireland (Rep.) from the United States, including Irish citizens, are also requested to restrict their movement for 14 days.

For more information on Ireland’s public health measures, visit gov.ie/locatorform

Updated August 28, 2020

Netherlands: Travel restrictions

The Netherlands currently has some restrictions on travel, so check your specific entry restrictions. You can also find more information on the Government of the Netherlands website.

Boyfriends/girlfriends/partners of residents of the Netherlands, as well as accompanying children who are younger than 18 years old, must complete a "Declaration of relationship for COVID entry ban exemption” to be used in connection with documentation for entry, signed by the person residing in the Netherlands. The form must be presented to immigration upon arrival. You can find more detail on the Government of the Netherlands website.

Passengers who are departing from high-risk COVID-19 countries must present to United a completed "Health Declaration Form" before boarding. This doesn’t apply to passengers younger than 13 years. The government of the Netherlands also requires you read these documents before traveling:

Passengers are subject to self-quarantine for 10 days. Learn more.

Updated August 20, 2020

Switzerland: Travel restrictions

Before you visit Switzerland, please check the entry restrictions for your trip and learn more on the government of Switzerland’s website.

Travelers are subject to quarantine for 10 days, with some exceptions. For more information on the quarantine, please visit the government of Switzerland’s website.

Updated August 31, 2020

United Kingdom: Travel restrictions and essential information

To protect everyone’s health, all travelers must complete an online passenger locator form before arrival in the United Kingdom.

Travelers may also be required to self-isolate for 14 days on arrival and are advised to check the exempt countries list immediately before travel, as this list can change at short notice.

It is a legal requirement that everyone wears a face covering on public transport in the UK.

Failure to comply with the above measures is a criminal offense and could result in a fine. Please visit www.gov.uk/uk-border-control for detailed public health advice and requirements for entering the UK.

On select flights from New York/Newark to London, all passengers over 2 years old as well as crew members will be required to take a rapid COVID-19 nasal swab test. Learn more about this pilot program

Updated October 30, 2020

Israel: Travel restrictions

Travelers are not allowed to enter and transit. This doesn’t apply to nationals or residents of Israel.

Foreigners, including U.S. citizens, who are not Israeli citizens or permanent residents will not be allowed to enter Israel unless they’ve obtained a travel exception. Customers whose lives are based in Israel and wish to travel should contact the Consular Department of the closest Israeli embassy or consulate for further information.

Travelers arriving from Red Locations must have an electronic approval obtained from the Ministry of Health at most 24 hours before departure: https://go.gov.il/entry-to-israel-en. A list of Red Locations can be found on the Government of Israel’s website.

Travelers who are authorized to enter Israel are also required to complete an online application and obtain an authorization to travel from the Israeli Government managed website. This authorization is required no more than 24 hours prior to arrival in Israel. Similarly, travelers are required to complete an application prior to departing Israel. Travelers can complete the mandatory process through the links below, and it’s recommended that you keep a digital and hard copy of your clearance with you because you’ll need it to board your flight.

For travel to Israel: https://www.gov.il/en/service/request-entry-to-israel-covid19
Isolation self-report form for travel to Israel: https://govforms.gov.il/mw/forms/HouseIsolation%40health.gov.il
For travel from Israel: https://www.gov.il/en/service/request-depart-from-israel-covid19

Travelers are also subject to quarantine for 14 days and must present a completed Health Declaration Form upon arrival. Learn more

Updated October 28, 2020

Alaska: Travel restrictions

All arriving out-of-state Alaska passengers must complete an online Traveler Declaration Form, as well as provide a negative COVID-19 PCR test taken within the last 72 hours, and present results upon arrival.

If a non-resident arrives without a pre-test, testing is available for $250 per test. You will be required to self-quarantine at your expense while waiting on results.

You can visit Alaska’s official government website for more information.

Updated September 4, 2020

Canada: Travel restrictions

Travelers are not allowed to enter Canada, with the exception of:

  • Nationals of Canada
  • Permanent residents of Canada
  • Passengers who are asymptomatic for COVID-19 and travel for a non-optional or non-discretionary purpose. They must comply with the requirement to quarantine based on their purpose of travel and intended length of stay if required. If they’re arriving from outside the U.S., they must be one of the 24 classes of persons in section 3 (1) of the Order in Council OIC 2020-0796.
  • Passengers arriving from outside the U.S. who are asymptomatic for COVID-19 and the subject of a National Interest Exemption Letter issued by the Minister of Foreign Affairs, the Minister of Citizenship and Immigration or the Minister of Public Safety and Emergency Preparedness
  • Immediate and extended family members of nationals and permanent residents of Canada who are asymptomatic for COVID-19 and traveling to be with the national or permanent resident for a period of at least 15 days. Extended family members must have a statutory declaration signed by the Canadian national attesting to the relationship and a letter issued by IRCC authorizing travel.
  • Passengers who enter on Compassionate Grounds and are asymptomatic for COVID-19. They must have a letter issued by PHAC.

Travelers are required to undergo a temperature check prior to boarding their flight to Canada. You must also download the ArriveCAN app to your personal device or visit https://arrivecan.cbsa-asfc.cloud-nuage.canada.ca/privacy to submit required information before boarding your flight. You must provide your travel and contact information, quarantine plan and COVID-19 symptom self-assessment, and need to show the receipt you receive from the app or website before departure and upon arrival. Download the ArriveCAN app: iOS, Android or web format.

Travelers must arrive at Calgary (YYC), Montreal (YUL), Toronto (YYZ), or Vancouver (YVR), unless they’re flying direct from the U.S., Central America or South America. All travelers are subject to quarantine for 14 days.

For more information, visit the Canadian government’s website.

Updated November 20, 2020

Connecticut: Travel restrictions

As of July 28, all passengers traveling to Connecticut are subject to a mandatory 14-day self-quarantine upon arrival if they’re originating from a restricted state or territory. For more information, visit the state of Connecticut’s website.

Updated August 18, 2020

Chicago: Travel restrictions

Beginning November 13, the city of Chicago is offering travelers more options to avoid a mandatory 14-day self-quarantine upon arrival. Travelers arriving from certain states can obtain a negative COVID-19 diagnostic (RT-PCR or NAAT) test, taken no more than 72 hours before arrival, to avoid the 14-day self-quarantine. Travelers arriving from other states may still be subject to the quarantine. Visit the city of Chicago’s website to learn more about the specific restrictions by state and how they apply to your travels.

Updated November 12, 2020

Hawaii: Self-quarantine for travelers arriving in Hawaii

Hawaii’s governor issued a mandatory 14-day self-quarantine order for all travelers arriving or returning to Hawaii. All travelers, including both residents and visitors, are required to self-quarantine for 14 days from their arrival into Hawaii and fill out a travel and health questionnaire. Starting September 1, all adult travelers flying to or transiting through Hawaii must complete a health form online. Paper forms will no longer be accepted, and United highly recommends completing the online application before boarding to avoid long wait times upon arrival and missed flight connections.

If your duration of stay is less than 14 days, you must self-quarantine for the entire duration of your stay in a residence, hotel room or rented accommodations.

You can’t use shared facilities or go to public places like the beach, pools, fitness centers, shopping centers, restaurants, bars or local attractions. You can only leave your quarantine location for medical emergencies or to seek medical care, and you can’t have visitors.

Travelers to Honolulu, Hilo, Kona and Maui can be exempted from the quarantine requirement if they undergo a state-approved COVID-19 test within 72 hours of travel and present a negative test result prior to departure. If your test result isn’t available before boarding the final leg of your trip to Hawaii, you must quarantine for 14 days or the length of your stay, whichever is shorter. Tests performed at facilities not included on the state of Hawaii’s designated Trusted Testing and Travel Partners list will not be accepted. If you’re traveling from San Francisco to Hawaii, you may be able to arrange your test through United. Effective December 2, travelers to Kauai are required to quarantine for 14 days regardless of whether they’ve been tested for COVID-19.

Travelers must complete a Hawaii Department of Agriculture form that will be distributed on board their flight. You must show a government issued ID upon arrival along with your form. You can find more information on the State of Hawaii’s Safe Travels page.

Updated November 30, 2020

Los Angeles: Online form required

The city of Los Angeles requires all travelers over the age of 16 to fill out an online form prior to or upon arrival acknowledging that they have read and understood California’s travel advisory, which includes a 14-day self-quarantine for travelers arriving to California from another state.

Updated November 24, 2020

Massachusetts: Travel requirements

The State of Massachusetts requires all arriving passengers, including returning residents, to complete a "Massachusetts Travel Form" prior to their flight unless visiting from an area designated as "lower-risk". Passengers from states with significant spread of COVID-19 must quarantine for 14 days upon arrival or produce a negative COVID-19 test result that has been administered 72 hours prior to arrival.

New Jersey: Travel restrictions

As of July 28, all passengers traveling to New Jersey are subject to a mandatory 14-day self-quarantine upon arrival if they’re originating from a restricted state or territory. For more information, visit the state of New Jersey’s website.

Updated August 18, 2020

New York: Travel restrictions

Effective November 4, new New York Department of Health guidelines allow out-of-state travelers and travelers from any CDC Level 2 or Level 3 Travel Health Notice country to the state of New York to “test out” of the mandatory 14-day quarantine.

Travelers from states that are contiguous with New York (Connecticut, Massachusetts, New Jersey, Pennsylvania and Vermont) are exempt from the travel advisory; however covered travelers must continue to fill out the Traveler Health Form.

Guidelines for travelers to test out of the mandatory 14-day quarantine are as follows:

  • For travelers who were outside of New York for more than 24 hours:
    • Travelers must obtain a test within three days of departure to New York.
    • The traveler must, upon arrival in New York, quarantine for three days.
    • On day 4 of their quarantine, the traveler must obtain another COVID test. If both tests comes back negative, the traveler may exit quarantine early upon receipt of the second negative diagnostic test.
  • For travelers who were outside of New York for less than 24 hours:
    • The traveler does not need a test prior to their departure to New York and does not need to quarantine upon arrival in New York State.
    • However, the traveler must fill out the Traveler Health Form upon entry into New York State, and take a COVID diagnostic test 4 days after their arrival in New York.

For more information, visit New York State’s Department of Health website.

Updated November 4, 2020

United States: Entry restrictions

By Presidential Proclamation, there are entry restrictions if you’re traveling to the U.S. from:

  • Brazil
  • China
  • European Shengen area (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City)
  • Iran
  • The Republic of Ireland
  • The United Kingdom

Customers traveling from these countries who are U.S. citizens, lawful permanent residents or immediate family members of U.S. citizens are recommended to self-quarantine for 14 days upon entering the U.S.

Non-U.S. citizens who have visited the countries listed above in the past 14 days will not be allowed to enter or transit through the United States.

To check specific entry restrictions for your trip, please enter your information on our Travel Restrictions page.

Updated September 14, 2020

Mexico: Travel restrictions

Travelers entering Mexico must complete a "Cuestionario de indentificacion de factores de riesgo en viajeros" form and present it to immigration upon arrival. The form can be found at afac.hostingerapp.com.

Panama: Travel restrictions

The Government of Panama requires that all passengers present either proof of a negative COVID-19 PCR/Antigen test result from a test taken within 48 hours prior to departure in English or Spanish, or take a test upon arrival at their own expense, except travelers with a diplomatic or consular passport or those who have “laissez passer.” Passengers who arrive to Panama without a valid negative test must take a rapid COVID-19 PCR test at the terminal and will be subject to quarantine if they test positive.

All travelers are also required to fill out a health declaration form online before boarding. Once travelers submit the form, they’ll receive an email with a digital copy of the form which must be shown to officials upon arrival. If travelers are unable to fill out the form online, they must fill out a paper version prior to arrival into Panama.

Residency permits and visas issued by Panama that expired after March 13, 2020, are accepted for entry until January 31, 2021.

Visas issued by Panama between January 1, 2020, and October 31, 2020, that expired between March 13, 2020, and December 31, 2020, and which have an extension issued by the consulate, are accepted for entry until January 31, 2021.

Updated November 24, 2020

Argentina: Travel restrictions

Travelers are not allowed to enter Argentina, except for nationals and residents of Argentina. Those with visas issued before March 17, 2020, must have a National ID Card issued to residents of Argentina or a certificate issued by a consulate of Argentina. All travelers entering or departing Argentina must complete an electronic sworn statement ("Declaración Jurada Electrónica para el ingreso al Territorio Nacional") on the government of Argentina’s website within 48 hours prior to departure. After completing the statement, you’ll receive a confirmation email and QR code. You may be asked to provide this verification at the gate.

Travelers entering Argentina are subject to a mandatory quarantine for 14 days upon arrival.

Updated October 30, 2020

Chile: Travel restrictions

Starting November 23, foreigner travelers will be allowed to enter Chile and must:

  • Complete an “Affidavit for Travelers” up to 48 hours before departure at http://www.c19.cl. You must also agree to provide information about your health condition and location for a 14-day period.
  • Have a medical certificate with proof of a negative Coronavirus (COVID-19) PCR SARS-CoV-2 test taken by an approved laboratory no more than 72 hours before boarding.
  • Have proof of health insurance that covers all treatments related to COVID-19 during your stay.

Travelers who arrive with a medical certificate with a negative Coronavirus (COVID-19) PCR SARS-CoV-2 test taken by an approved laboratory at most 72 hours before arrival will not need to quarantine. Those who don’t have a negative test result upon arrival can still enter Chile but are subject to quarantine for 14 days upon arrival.

All travelers must complete an "Affidavit for Travelers to prevent Coronavirus diseases (COVID-19)" and submit it before departure at https://www.c19.cl/formularios.html

From November 23 through December 7, all foreigners traveling to Chile from a high-risk country or those who have been in a high-risk country within the last two weeks must quarantine for 14 days, even if they have a negative PCR test.

Updated November 24, 2020

Colombia: Travel restrictions

A completed “Check-Mig” form must be submitted before departure — it can be completed 24 hours in advance of your flight. Fill it out here in English, French or Spanish.

Travelers must download the CoronaApp app to their mobile device before departure to report their health status before their flight and during the 14 days after arrival.

If you’re traveling to and from Colombia, you must bring multiple face coverings on board because the flight is more than two hours. When traveling from Colombia, you’ll only be allowed to enter the airport starting three hours before your flight.

If travel restrictions evolve and impact your plans, visit our COVID-19 Updates page to learn how to make changes to your trip.

Updated November 5, 2020

Ecuador: Travel restrictions

All travelers are required to present a completed health form at arrival, and it’s recommended they have proof of a negative COVID-19 PCR test taken up to 10 days before entering the country.

For travelers who do not have a COVID-19 PCR test with a negative result to present to the Ministry of Health staff at arrival, mandatory preventive isolation (quarantine) must be held for 10 days or once presented the negative RT-PCR test, whichever is first. The place for the mandatory quarantine will be the one that the traveler indicates at their entrance to the country and, in the case of presenting symptoms, it will be handled under the condition of a patient with suspected COVID-19.

Updated September 24, 2020

Peru: Travel restrictions

All travelers entering Peru must have a negative COVID-19 PCR test result issued no more than 72 hours prior to departure, or an antigen test result or epidemiological medical discharge certificate. Children under 12 years old will only need a certificate of good health. Travelers must use both a mask and a face shield while on board. They must also complete a health condition affidavit within 72 hours of departure or they won't be allowed to enter the country. Travelers arriving in Peru won’t be required to quarantine for 14 days unless they’re presenting symptoms of COVID-19.

Updated November 24, 2020

  •  

    Depending on the destination of your international travel plans, there may be specific notices and advisories. For more information, visit the International Travel page.

    Cuba: Travel policy changes

    As of June 16, 2017, individual people-to-people travel to Cuba for customers who are subject to U.S. jurisdictions are no longer allowed. All customers booking travel on United to or from Cuba must certify their eligibility under one of the authorized categories provided. Please visit the U.S. Department of the Treasury’s Cuba travel page to learn more about the authorized categories for U.S. citizens to travel to Cuba.

    Additional security measures for international flights to the U.S.

    In addition to standard security procedures, the U.S. Department of Homeland Security (DHS) requires additional security measures for all international flights to the U.S., which may result in extra screening for everyday items such as large electronics, powder, food, books and magazines. TSA has a full list of what is and isn’t allowed on their website.

    Large electronics: Travelers with electronic devices larger than a standard smartphone should be prepared to remove these devices from their protective cases or outer packaging for inspection. If you have a case that requires a screwdriver or other special tools to remove, we recommend doing so before arriving at the airport.

    Powder-based substances: We recommend all customers place any items that resemble powder in their checked baggage. Some travelers with powder-based substances in their carry-on bags and personal items greater than what would fit in a standard soda can (12 fluid ounces or 350 milliliters) may be subject to additional security measures put in place by the DHS.

    For those selected for additional security measures, powder substances in excess of this amount won’t be allowed in the cabin of the aircraft. Examples of powder include ground coffee and tea, flour, sugar and spices. There are some exemptions, including baby formula, medically necessary powder and human remains.

    Please note that some foreign governments who perform this screening at the central checkpoint may follow more strict measures, including confiscating and disposing of powder-based substances in excess of permitted quantities.

    Arrival times: The Transportation Security Administration (TSA) recommends arriving at the airport at least three hours before your international flight to allow time for the additional security measures. Please note the airport check-in hours first.

    For more information, please visit the DHS website. You may also contact @AskTSA via Twitter or Facebook Messenger with specific questions or visit TSA customer service.

    Traveling on flights precleared by U.S. Customs and Border Protection

    If you’re traveling to the U.S. from one of the international airports listed below, we recommend you arrive at the airport three hours before your scheduled departure time. Flights from these airports are precleared by U.S. Customs and Border Protection, so please allow extra time to complete additional border security screening processes before you depart. When you arrive in the U.S., you’ll arrive at a domestic terminal.

    We operate flights precleared by U.S. CBP before departure from the following international airports: Aruba (AUA), Bermuda (BDA), Dublin (DUB), Freeport (FPO), Nassau (NAS), Shannon (SNN), Edmonton (YEG), Halifax (YHZ), Ottawa (YOW), Montreal (YUL), Vancouver (YVR), Winnipeg (YWG), Calgary (YYC) and Toronto Pearson (YYZ).

    ESTA approvals

    There have been some changes recently to the Electronic System for Travel Authorization (ESTA) applications and approvals are no longer processed instantly. If you don’t have a U.S. passport and require an ESTA, we recommend applying when you book your travel and no less than 72 hours prior to travel.

  •  

    Chicago O’Hare & New York/Newark: Space capacity and crowd behavior testing

    At Chicago O’Hare and New York/Newark, United is testing new technology to learn how to reduce crowding in this space. We use anonymized data from mobile devices, CCTV and/or sensors at select gate areas and United Club locations to monitor the number of people, solely for managing space capacity and crowd behavior.

    This data cannot be used to identify individuals. You can also disable your mobile device’s Wi-Fi to further opt out of detection via wireless networks. Please see below for how we use this data.

    How we use CCTV feeds for this test

    United uses certain technology to process video feeds from CCTV, which detect non-identifying attributes to create and obtain a count of people within a specific area. We do not process, collect or retain any personally identifiable attributes of an individual.

    How we use wireless networks for this test

    Wi-Fi or Bluetooth capabilities are available within most mobile devices to allow for connectivity and access to the internet and other technologies. These devices broadcast a Wi-Fi or Bluetooth MAC address (12-digit set of characters) assigned by the manufacturer to allow detection by Wi-Fi or BLE sensors.

    United uses its wireless network to detect the available MAC addresses broadcasting within specific areas and anonymizes it into an unidentifiable hashed data string which is then used to provide a count of a device present. We then use this anonymized information to help create an understanding of how many people may be within the area.

    We do not collect or retain any personally identifiable attributes which may be associated along with the MAC address nor can we reverse-detect a MAC address once it has been anonymized.

    You can turn off your device’s Wi-Fi and Bluetooth functions to prevent detection by wireless networks.

    U.S. IDs

    Due to the coronavirus, if your driver's license or state-issued ID expired on or after March 1, 2020, and you are unable to renew at your state driver’s license agency, you may still use it as acceptable identification at the checkpoint. TSA will accept expired driver’s licenses or state-issued ID a year after expiration or 60 days after the duration of the emergency, whichever is longer.

    REAL ID enforcement

    Beginning October 1, 2021, every traveler must present a REAL ID-compliant driver’s license, state-issued enhanced driver’s license or other acceptable forms of identification, such as a valid passport or U.S. military ID, to fly within the U.S. Review the complete list of acceptable identification.

    Travelers who don’t present an acceptable form of identification won’t be permitted through the security checkpoint.

    Learn more about REAL ID enforcement and frequently asked questions.

    Berlin airport change

    Beginning November 8, 2020, flights to and from Berlin, Germany, will operate out of Berlin Brandenburg Airport (BER). This will replace Berlin Tegel Airport (TXL) as the primary international airport for Berlin, and all commercial airline operations at Tegel will end after November 7, 2020. For directions and more information about Berlin Brandenburg Airport, visit https://ber.berlin-airport.de/

    Chicago O’Hare pedestrian tunnel closures

    Beginning May 28, 2020, two of the four pedestrian tunnels connecting Chicago O’Hare Terminal 1 and Terminal 2 to the main parking area and the CTA Blue Line station will be closed for construction. Alternate routes between each location will remain open and will be marked with signs.

    Cincinnati security checkpoint hours

    The security checkpoint at the Cincinnati Airport is open from 3:30 a.m. until 9 p.m. daily. Please plan to arrive at the airport prior to 9 p.m. – even if your flight is delayed – to make sure that you have enough time to pass through the security checkpoint before it closes. It will not stay open late to accommodate delayed departures, and you will not be able to board your flight.

    Denver construction

    If you’re flying out of Denver, we recommend arriving two hours before your scheduled departure time due to construction in the Great Hall of the Main Terminal. This ongoing construction may result in longer check-in times, new construction walls and limited dining and shopping options. Directional signage will be posted throughout the terminal and personnel will be available to answer questions. Please visit the Denver International Airport’s website for more information.

    Denver bag drop

    Denver International Airport (DEN) offers free bag drop and check-in service at the Transit Center and 75th Avenue to make it convenient for you to travel, baggage-free, from the time you arrive until you board your flight.

    • This service is for flights on United within the U.S. Flights to international destinations aren’t eligible for the bag drop service.
    • Drop your bags a minimum of 90 minutes before your flight.
    • Skip the ticket counter lines by checking your bag and getting your boarding pass.
    • This is a free service. Our bag fees still apply and can be paid at all bag drop locations.
    • Travelers with lap infants must go to the ticket counter for the child’s boarding pass.

    Transit Center bag check: Check your bag at the Transit Center and get your boarding pass before you head up to the terminal and through security.

    • Location: Transit Center, Level 1 (below The Westin)
    • Hours: 6 a.m. to 6 p.m. (for flights departing as late as midnight)

    75th Avenue drive-up bag check: Drive up and check your bag from the comfort of your car before you park. A greeter will remove your bags from your car, check you in for your flight and even print your boarding pass. Then, park in one of the lots or head to the terminal, baggage-free. Upon arriving at the terminal, head directly to security.

    • Location: 75th Avenue near the Pikes Peak parking lot
    • Directions: Exit Peña Blvd. at 75th Avenue, proceed straight through the Gun Club intersection and follow signs to the Bag Check queue
    • Hours: Saturday through Thursday, 4 a.m. to 4 p.m.; Friday, 4 a.m. to 7 p.m.

    Haneda airport processing times

    Due to airport expansion occurring at Haneda (HND), we recommend checking in online or with the United app and allowing extra time for checking bags and security screening.

    Houston Intercontinental construction and closures

    On January 6, we’ll begin construction on the next phase of our new baggage handling system at Houston's George Bush Intercontinental Airport (IAH). As a result, we’re expecting more traffic than usual getting into the airport, and we recommend allowing extra time.

    Terminal E is also temporarily closed, so customers should go directly to Terminal C to check in for their flights and to go through security.

    Kansas City airport processing times

    We recommend that customers departing from Kansas City (MCI) allow extra time for check-in and security screening, especially during morning hours. Airport check-in counters open at 3:30 a.m. and TSA security checkpoints open at 3:45 a.m.

    Lafayette, Louisiana airport processing times

    We recommend that customers departing from Lafayette (LFT) allow extra time for check-in and security screening. Airport check-in counters open at 3:30 a.m. and TSA security checkpoints open at 3 a.m.

    Los Angeles traffic information and taxi/rideshare pickup

    Ongoing construction near Los Angeles (LAX) is causing heavy traffic outside the airport. We recommend allowing extra time and arriving at least two hours before your flight.

    Taxi and rideshare pickups leaving the airport have been relocated to LAX-it, a new area accessible to travelers by shuttle or a short walk from baggage claim. Learn more at flylax.com/lax-it

    New York LaGuardia Terminal B updates

    With the opening of the new Terminal B Arrivals/Departures Hall at New York LaGuardia on June 13, 2020, it may take up to 20 minutes to walk from the end of the TSA security checkpoint in Terminal B to the gate area. Travelers departing out of Terminal B after this date should plan to arrive at the airport earlier than usual to allow for this additional travel time.

    Phoenix terminal change

    All our flights depart and arrive from the new Terminal 3 at Phoenix Sky Harbor International Airport (PHX).

    San Juan additional security screenings

    The TSA has implemented additional security measures at Luis Muñoz Marín International Airport (SJU) that require all wet or frozen food items to be removed from carry-on baggage and inspected. While food items are permitted in carry-on baggage, travelers departing San Juan are advised to allow extra time at security or to check bags containing wet or frozen food items to expedite the screening process. This policy applies to standard screening lanes but does not affect TSA Pre✓® lanes.

    Vail, Colorado, construction

    Construction is underway at Eagle County Regional Airport (EGE), resulting in a longer walk between the TSA security screening and gates. We recommend allowing more time for this distance, and require customers to check in 45 minutes before departure if traveling with checked baggage.

    Washington Dulles construction

    Construction is underway at Washington Dulles (IAD) near the ticket counters. This may lead to longer wait times if you’re checking in or checking bags, so we recommend getting to the airport early.

    Washington National construction

    Construction at Washington National Airport (DCA) is expected to cause traffic delays on airport roadways, as work crews close lanes in front of Terminal B. Please allow additional travel time to and from the airport. For pickups and drop-offs, please consider using the Terminal Garages since they are located outside the construction zone. Visit flyreagan.com/ProjectJourney for the latest updates.

    Williston, North Dakota, airport change

    All airlines now fly out of the new Williston Basin International Airport (XWA). If you’re flying from Williston, make sure you go to this airport and not Sloulin Field International Airport (ISN). The new airport is about 15 miles northwest of the old one. Find out more on the airport’s website.

  •  

    As you plan your next visit, learn how we're putting your health and safety at the forefront of your United Club℠ experience.

    We've temporarily suspended operations at most United Club locations and all United Polaris® lounges across our network. For updated hours of operation, visit our United Club and Lounge Locations page. Hours and available locations are subject to change.

  •  

    Tickets: For tickets issued March 3 through March 31, 2020, customers will be permitted to change without paying a change fee to a flight of equal or lesser value for travel up to 24 months from the original ticket issue date. For tickets issued between April 1, 2020, and December 31, 2020, customers will be permitted to change without paying a change fee to a flight of equal or lesser value for travel up to 12 months from the original ticket issue date.

    If the new flight is priced higher, the customer may change for no change fee but must pay the fare difference. If the new flight is priced lower, the customer may change without paying a change fee but no residual value will be given.

    Changes/Cancellations: If the customer decides to change or cancel the flight they booked between March 3, 2020 and March 31, 2020, they can retain the value of the ticket to be applied to a new ticket without a change fee for travel up to 24 months from the original ticket issue date. If the customer decides to change or cancel the flight they booked between April 1, 2020, and December 31, 2020, they can retain the value of the ticket to be applied to a new ticket without a change fee for travel up to 12 months from the original ticket issue date. Any changes or cancellation must occur prior to ticketed travel date.

    Fare Validity: This applies to all tickets, all UA fare types, all destinations, all points-of-sale, all travel dates available for sale, provided ticket number starts with 016.

    Miscellaneous: Fares, fees, rules and offers are subject to change without notice. Seats are capacity-controlled and may not be available on all flights or days. Some fares are non-refundable except during the first 24 hours after purchase. Other restrictions may apply.

 

  

Cuba: Travel restrictions

Non-humanitarian flights to Cuba are suspended.