United Wi-Fi and Portal terms and conditions

This Portal is offered to the user conditioned on acceptance by the user ("User" or "you") without modification of the terms, conditions, and notices contained herein. By accessing and using this Portal, the User agrees to be bound to all such terms, conditions, and notices (the "Agreement").

Use of Portal

User represents and warrants that he or she possesses the legal right and ability to enter into this Agreement and to use this Portal in accordance with all terms and conditions herein. User agrees not to assign, transfer or sublicense User rights pursuant to this Agreement. User shall be completely responsible for any and all charges, fees, duties, taxes and assessments arising out of the use of this Portal.

This Portal is for the User's personal, noncommercial use only. User agrees not to modify, copy, alter, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this Portal without United Airlines, Inc.'s ("United or "United Airlines, Inc.") prior written permission. User agrees not to use any robot, spider, other automatic device, or manual process to monitor or copy this Portal or the content contained therein or for any other unauthorized purpose without United's prior written permission. User agrees not to use any device, software or routine to interfere with or attempt to interfere with the proper working of this Portal or any activities conducted on this site. User agrees not to take any action that imposes an unreasonable or disproportionately large load on our infrastructure. United reserves the rights to investigate any illegal and/or unauthorized use of this Portal, including, but not limited to, unauthorized framing of this Portal or unauthorized use of any robot, spider or other automated device, and to take appropriate legal action, including, without limitation, civil, criminal and injunctive redress.

Copyright and trademark notices

All content of this Portal is: © 2012 United Airlines, Inc. and/or its suppliers, 77 West Wacker, Chicago, Illinois 60601. All rights reserved.

BusinessFirst®, United Airlines®, United Express®, united.com, Premier AccessSM, United's Globe Design®, United Club®, and any other names or marks of United Airlines may reference on this Portal are service marks or registered service marks of United Airlines, Inc. Unless otherwise indicated, all service marks, trademarks, and logos, whether registered or not, as well as trade dress, located on the Portal are the sole and exclusive property of United Airlines, Inc. Any other product and company names mentioned on the Portal may be the trademarks of their respective owners.

Liability disclaimer

The information, software, products, and services published on this Portal may include inaccuracies or typographical errors. Changes are periodically added to the information on the Portal. United Airlines, Inc. and/or its suppliers may make improvements and/or changes in this Portal at any time. United and/or its suppliers make no representations about the suitability of the information, software, products, and services contained on this Portal for any purpose. All such information, software, products, and services are provided "as is" without warranty of any kind. United and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. In no event shall United and/or its suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this Portal or with the delay or inability to use this Portal, or for any information, software, products, and services obtained through this Portal, or otherwise arising out of the use of this Portal, whether based on contract, tort, strict liability or otherwise, even if United and/or any of its suppliers has been advised of the possibility of damages. Because some States/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

Forward-looking statements

This Portal may contain forward-looking statements concerning United Airlines, Inc. These forward-looking statements only speak as of the date indicated or, if no such date is indicated, as of the date such statements are posted to this Portal. Actual results could differ materially from those described in any forward-looking statements. Please read United's SEC filings, including its annual, periodic and current reports, as amended, for additional information about the risks, uncertainties and other factors that could cause actual results to differ materially from those in the forward-looking statements. United Airlines, Inc. expressly disclaims any obligation to update, amend, supplement or otherwise revise any forward-looking statements contained in this Portal to reflect events or circumstances that may arise after the date indicated, except as otherwise required by applicable law.

Links to third parties' websites

This Portal may contain links and pointers to Internet sites maintained by third parties. United does not operate or control in any respect any information, products or services on such third-party sites. Third party links and pointers are included solely for the convenience of users, and do not constitute any endorsement by United and/or its suppliers. User assumes sole responsibility for use of third party links and pointers.

Software available on this Portal

Please note that all software, including without limitation all HTML code and Active X controls contained in this Portal, is owned by United Airlines, Inc. and/or its suppliers and is protected by intellectual property and other laws, including without limitation copyright laws and international treaty provisions. Any reproduction or redistribution of the software is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

Use of information

See the United Wi-Fi Privacy Policy.

Any communications you send to this Portal or otherwise to United Airlines, Inc. by electronic mail are on a non-confidential basis, and United Airlines, Inc. is under no obligation to refrain from reproducing, publishing or otherwise using them in any way for any purpose. United Airlines, Inc. shall be free to use the content of such electronic mail communications, including any ideas, inventions, concepts, techniques or know-how disclosed therein, for any purpose, including the developing, manufacturing and/or marketing of goods or services.

The information provided on this Portal is provided solely for the reference purposes of users and should not be relied upon in connection with any investment decision. The information provided on this Portal does not constitute an offer to sell or the solicitation of an offer to buy any securities.


As a condition of use of this Portal, the User agrees to indemnify United and its suppliers from and against any and all liabilities, expenses (including attorney's fees) and damages arising out of claims resulting from User's use of this Portal, including without limitation any claims alleging facts that if true would constitute a breach by User of these terms and conditions.

Use of bulletin boards, chat rooms, surveys and other communications forums

To the extent that this Portal contains bulletin boards, chat rooms, survey or other communication facilities ("forums"), the User agrees to use such forums only to send and receive messages and material that are proper and related to the particular forum. By way of example, and not as a limitation, the User agrees that when using a forum, the User shall not:

  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
  • Publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent or unlawful material or information.
  • Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless the User owns or controls the rights thereto or has received all necessary consents.
  • Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer.
  • Delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded.
  • Falsify the origin or source of software or other material contained in a file that is uploaded.
  • Advertise or offer to sell any goods or services, or engage in surveys, contests, chain letters or for any commercial purpose.
  • Download any file that the User knows, or reasonably should know, cannot be legally distributed via this Portal.

User agrees to use this Portal only as permitted by these terms and conditions, any additional policies or procedures published in this Portal from time to time by United, and applicable law. United reserves the right for any reason to remove without notice any contents of this Portal received from users. United reserves the right to deny in its sole discretion any user access to this Portal or any portion thereof without notice. United reserves the right to edit any notices or postings for clarity and length. The User acknowledges that any communications forums hosted by this Portal are public and not private communications. Further, the User acknowledges that postings, and other communications by other users are not endorsed by United, and such communications shall not be considered reviewed, screened, or approved by United.

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Wi-Fi Internet Access

You must comply with crew instructions, including when asked to turn off and store all devices.

United Internet access charges are per aircraft from take-off to landing. Inflight Internet access charges are non-refundable. However, refunds due to service failures will be considered on a case-by-case basis and may be requested at united.com/refunds. Internet access charges are subject to change at any time. You must be permitted to use and therefore authorize United Airlines to charge the credit card provided in order to access Internet.

Operating bandwidth is not guaranteed for any level of service purchased and is dependent on several factors including but not limited to the number of Internet users on the aircraft and the number of aircraft in the nearby area. Downloading of large amounts of data or content or streaming video content by any user may be throttled based on available bandwidth. VPN access may be intermittent and require multiple log-ins, depending on the VPN provider, due to very brief losses in connectivity.

You agree not to use this Internet connection for any illegal or improper purposes, to spread viruses or malware or to disrupt or unnecessarily afflict hardship on the system. You also agree not to use the Internet to view material that is unsuitable for minors or otherwise inappropriate or offensive.

You agree not to share your access to the Internet connection with another passenger either through your own device or by linking/tethering your connected device to another passenger's device. You understand that you are using a public Internet connection and should take all precautions for the security of your device and information when using the Internet service. United is not liable for intercepted transactions/data at any point including but not limited to when access to the Internet is granted. You understand that United is not liable for any harm done to your device if you advertently or inadvertently download any malicious software while using the Internet service. Anti-virus software is recommended.

You understand that in order to use the Internet service that you must provide either your MileagePlus sign-on credentials or a name and email address and that all information provided to United must be truthful and accurate. Customer information will only display if United can positively identify the information given at log in by the user. To personalize your experience when using the United Portal or Internet service, some of your customer information relating to your current itinerary will be displayed if United can confirm and match your identity with our MileagePlus and/or Reservations systems. Some customer-specific information will be retrieved from United's MileagePlus database and displayed if the MileagePlus number is used to successfully log in to the Internet service. All flight, booking, and arrival information displayed in the Portal is subject to change. Users are advised to check united.com, airport signage or with an airport agent upon arrival for the most up-to-date information. United's inflight Internet access and Portal are optimized for the most popular devices and operating systems and may not be accessible on all devices/operating systems.

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Transportation of passengers, baggage and cargo by United Airlines, Inc., and certain regional carriers d/b/a United Express®, is subject to the terms and conditions contained in United's Contract of Carriage, in addition to any terms and conditions specified on united.com, printed on or in a ticket jacket, ticket receipt, or in any published schedule. By purchasing a ticket and accepting transportation, the passenger agrees to be bound by such terms and conditions. Other services and products described in this Portal will also be subject to terms and conditions, details of which may be obtained from United Airlines or its service provider (as applicable).

United Airlines, Inc. reserves the right to make any and all changes to this Portal at its sole discretion without notice to the User. United Airlines, Inc. reserves the right to deny access to this Portal to anyone at any time. This Agreement shall be deemed to include all other notices, policies, disclaimers, and other terms contained in this Portal; provided, however, that in the event of a conflict between such other terms and the terms of this Agreement, the terms of this Agreement shall control.

This Agreement is governed by the laws of the State of Illinois, U.S.A., without reference to conflicts of laws provisions. User consents to the exclusive jurisdiction and venue of courts in Cook County, Illinois, U.S.A. in all disputes arising out of or relating to the use of this Portal. Use of this Portal is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.

Any rights not expressly granted herein are reserved.