Inflight Wi-fi

United Wi-Fi

We know that it's important to stay connected while you fly, so we're happy to offer you United Wi-Fi℠ on all mainline aircraft and two-cabin regional aircraft.

For more convenience, we now offer Wi-Fi subscriptions — purchase now and access the internet for an entire month or year on United and United Express® flights equipped with Wi-Fi. You can also purchase Wi-Fi on board, with the option to use MileagePlus miles on select flights. This feature is offered on our new portal, currently available on select aircraft and expanding to more aircraft throughout 2018. United Wi-Fi pricing will vary.

Please note that we do not allow the use of our inflight internet service for voice communication or videoconferencing through a cell phone, Voice over Internet Protocol (VoIP) or any similar device or service. Voice and video calls are expressly prohibited.

View frequently asked questions about United Wi-Fi

Wi-Fi coverage maps

The maps below reflect Wi-Fi coverage in the U.S. and internationally.

United has four Wi-Fi providers, Gogo, Panasonic, Thales and ViaSat, each providing different coverage. To find out what coverage you’ll have for a particular flight, search for the aircraft type on your reservation and compare it to the maps below.

Please note: The aircraft for your flight and internet coverage are subject to change. Internet coverage will vary for Boeing 757-200 and 757-300 aircraft, as they are covered by three different providers.

Gogo

The following map displays Wi-Fi coverage for flights operating with Gogo. Gogo coverage includes the continental U.S. and parts of Alaska and Canada1. The following aircraft operate with this provider: Embraer 170, Embraer 175, Bombardier CRJ-700 and select Boeing 757-2002 (premium transcontinental aircraft).

Wi-Fi coverage with Gogo includes the continental U.S. and parts of Alaska and Canada. Wi-Fi coverage with Gogo includes the continental U.S. and parts of Alaska and Canada. Wi-Fi coverage with Gogo includes the continental U.S. and parts of Alaska and Canada.

1Availability may be subject to change, especially over government restricted areas.

2Please note: Internet coverage will vary for this aircraft.

Panasonic

The following map displays satellite Wi-Fi coverage for flights operating with Panasonic. Coverage with Panasonic is global3. The following aircraft operate with this provider: Airbus 319, Airbus 320, select Boeing 757-2004, select 757-3004, 767-300ER, 767-400ER, 777-200, 777-200ER, 777-300ER, 787-8 and 787-9.

Wi-Fi coverage with Panasonic is global, with the exception of China and India. Wi-Fi coverage with Panasonic is global, with the exception of China and India. Wi-Fi coverage with Panasonic is global, with the exception of China and India.

3Availability may be subject to change, especially over polar routes and government restricted areas. Wi-Fi will not be available in the airspace over China and India.

4Please note: Internet coverage will vary for these aircraft.

Thales

The following map displays satellite Wi-Fi coverage for flights operating with Thales. Coverage with Thales includes the continental U.S.5 The following aircraft operate with this provider: Boeing 737-7006, 737-8006, 737-9006, 737-900ER6 and select 757-3007.

Wi-Fi coverage with Thales includes the continental U.S. Wi-Fi coverage with Thales includes the continental U.S. Wi-Fi coverage with Thales includes the continental U.S.

5Availability may be subject to change, especially over government restricted areas.

6737 aircraft operating in Guam and Micronesia won’t have Wi-Fi.

7Please note: Internet coverage will vary for this aircraft.

ViaSat

The following map displays satellite Wi-Fi coverage for flights operating with ViaSat. Coverage with ViaSat includes the continental U.S., Hawaii and parts of Canada.8. The following aircraft operate with this provider: Boeing 737 MAX 9.

Wi-Fi coverage with Thales includes the continental U.S., Hawaii and parts of Canada. Wi-Fi coverage with Thales includes the continental U.S., Hawaii and parts of Canada. Wi-Fi coverage with Thales includes the continental U.S., Hawaii and parts of Canada.

8Availability may be subject to change, especially over polar routes and government restricted areas. Flights to and from Alaska and Hawaii will have limited or no connectivity.

  • The basic steps below apply to most wireless devices. Please follow these steps, also making sure to follow flight crew instructions for usage and stowing of portable electronic devices.

    1. Before the flight leaves the gate, make sure that your wireless device is in airplane mode.
    2. To connect to United Wi-Fi on your device, view available wireless networks and select "United_Wi-Fi."
    3. Launch your internet browser. If you are not automatically redirected to the United Wi-Fi Portal, type "www.unitedwifi.com" in the browser's address bar.
    4. Purchase an internet access plan, and enjoy.

    If you want to purchase a Wi-Fi subscription for a month or year, please do so before your flight.

    If you don't want to purchase an internet access plan, you may choose to browse united.com for free. On united.com, you can check your flight status, obtain connecting flight information, purchase tickets and more.

    Note: If you're traveling on a premium transcontinental service flight with internet service provided by Gogo®, you can purchase a day pass in advance from gogoair.com and save up to 60%. See the section below for more information.

  • United currently offers internet service from several providers including Gogo® on aircraft with premium transcontinental service, serving select transcontinental routes.

    Starting 48 hours before the scheduled departure of your premium transcontinental service flight, you can check if the Wi-Fi internet service is provided by Gogo by visiting the Amenities section in the United app (search for your flight, go to the Details page and scroll down to select Amenities) or the Inflight Amenities tab of your flight status on united.com. If Gogo is the Wi-Fi provider, you can purchase a day pass for your premium transcontinental service flight in advance at gogoair.com and save up to 60%.

    To use Gogo internet service, you can register in advance or simply launch your web browser while you're in flight. After registering, you will be able to browse the web, catch up on email and access corporate VPNs on your Wi-Fi-enabled laptop or mobile device.

    Gogo customer support and FAQs

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