Effective June 18, 2018, United will implement several new policies and customer requirements for pet air transportation to improve the safety of the travel experience following a comprehensive review of our PetSafe® program in partnership with American Humane, the country’s first national humane organization.
Throughout the remainder of the year, United and American Humane will continue to make enhancements as needed to further improve the safety and care of animal transportation.
PetSafe® is United’s specially designed program for transporting cats and dogs that are not eligible to travel in the aircraft cabin. United PetSafe offers airport-to-airport travel for cats and dogs traveling to approximately 300 destinations, and members of our PetSafe team are trained professionals who love animals and are dedicated to ensuring that all pets receive the best care throughout their entire journey.
We prioritize the safety and well-being of cats and dogs through every step of their journey with United PetSafe.
*This offer is subject to change. See the complete rules of the MileagePlus program.
Request a booking by submitting our form or contacting your local pet shipper.
Review and complete these documents prior to traveling to ensure a safe and smooth travel experience.
Here are the factors and information you need to consider before reserving your pet’s travel on United via our PetSafe program.
This section details the certificates, forms and documents you must present when you drop your pet off for travel to ensure they are prepared for a safe and healthy journey.
With your pet fully acclimated to a properly-sized and -constructed crate, they’ll be prepared to travel in safety and comfort.
There are just a few more things you need to do to prepare your pet and their crate for the best possible travel experience.
When and where to drop off your pet, and working with United PetSafe agents at the airport to ensure a safe journey.
General information and guidelines regarding our shipping rates.
Read the answers to common questions about United’s PetSafe program.
PetSafe provides a 100% refund of the shipping charges when pets do not travel as booked, if they are dropped off by the required time and meet all acceptance criteria. To request a refund according to the Performance Guarantee, please submit a claim request form.
*No refund will be paid if the delay was caused by weather conditions, mechanical delay of aircraft, or for any other reason beyond United's control. Performance Guarantee claims requests must be submitted within seven days of the promised time of availability.
If you can't find the answers to your questions on the website, submit your question online.
Effective June 18, 2018, these improved PetSafe standards will be updated continually and include the following:
| New PetSafe Embargoes | Effective June 18, 2018, United PetSafe will*: | ||
|---|---|---|---|
| Animals Accepted for PetSafe |
| ||
| Reservation and Travel Resume |
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| Breeds | Not accept reservations for the following brachycephalic (or short- or snub-nosed) dogs and cats and strong-jawed dog breeds*, out of concern for higher adverse health risks: | ||
Dog Breeds
Cat Breeds
* Including mixed breeds | |||
| Weather Restrictions |
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| Reservation Timeframe |
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| Additional conditions for acceptance |
| ||
| Locations Served |
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| Flight Segments (Connections) |
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| International Routings |
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| Crates |
| ||
*Last updated May 1, 2018; please note embargoes and information will be updated as detailed requirements are rolled out and is subject to change at any time.
