Welcome to PetSafe

PetSafe travel update

As travel demand continues to drop and we reduce our schedule accordingly, we're suspending all PetSafe and military pet transportation until further notice. If you have an upcoming booking for your pet, our PetSafe team will contact you directly to confirm the cancellation. Our team plans to contact customers in the order of originally scheduled departure dates, so there's no need to call to cancel your pet's travel. We'll continue to monitor the situation and provide the latest updates on our PetSafe page.

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Pets are an important part of your family, and PetSafe® is here to get your dog or cat where they need to be safely and comfortably. If your pet can’t travel in the cabin with you, you can use PetSafe to transport them to nearly 300 destinations. Our team loves animals as much as you do and will care for your pet throughout their entire journey.



Your pet’s safety is our top priority, so once you drop them off, we’ll load your pet on board the aircraft just before takeoff, and they’ll spend their journey in a climate-controlled, pressurized compartment.

After landing, we’ll unload your pet first to minimize their stress, and if they have a long journey or connection time, we’ll keep them in a safe place. Depending on their itinerary, your pet could stay at our terminal, an on-site kennel or off-site facility before the next step of their journey.

If you have any general questions about your pet’s travel, our specially trained team members at the PetSafe Customer Service Center are available 24 hours a day, 7 days a week.

  • See how much your pet’s trip will cost before you book.

    Get an estimate

  • See if your pet can safely travel with us by reading about considerations and certain pet health risks.

    Learn more about considerations and certain pet health risks

  • Learn everything you need to know about pet crates made for air travel, including how to find the right crate for your pet and how to acclimate them before they travel.

    Learn more about pet crates made for air travel

  • See how you can prep your pet and their crate for the best possible travel experience.

    Learn more about travel preparations

  • Make sure your pet is ready for a safe journey — learn about the documents, forms and photos you need to submit or bring with you when you drop off your pet.

    Learn more about required documents

  • Learn when and where to drop off your pet, and what United PetSafe agents will need from you to make sure your pet has a safe journey.

    Learn more about when and where to drop off your pet and what to bring to the airport

  • Find answers to popular questions about PetSafe.

    Learn more about frequently asked questions pertaining to PetSafe

  • If you can't find the answers to your questions, submit them to us online.

    Learn more about contacting PetSafe

  • PetSafe refunds a portion of the shipping charges when a pet’s journey is interrupted and they don’t travel as booked, as long as they’re dropped off on time and meet all the acceptance standards. To ask for a refund, please submit a claim request form.

    *We can’t issue refunds if there was a delay due to weather or any other reason beyond United's control. Please submit your claims request within seven days of your pet’s scheduled arrival.

  • These policies can change and currently include:

    PetSafe policies 
    Animal types
    • PetSafe only accepts cats and dogs. We can’t accept other household pets or animals.
    Breeds

    Every pet is unique, but we have to give special consideration to certain breeds that have physical characteristics and behaviors that may make it less safe for them to travel. The cat and dog breeds listed below won’t be allowed to travel with us through the PetSafe program since they have physical or behavioral traits that put them at a higher risk to be negatively affected by air travel.

    United PetSafe will no longer accept the following breeds for transport (including purebred and mixed breeds where the dominant breed listed on the health certificate is on the embargoed list):

    Dog breeds

    • Affenpinscher
    • American Bully
    • American Pit Bull Terrier/Pit Bull
    • American Staffordshire Terrier/"Amstaff"
    • Belgian Malinois
    • Boston Terrier
    • Boxer
    • Brussels Griffon
    • Bulldog
      • American Bulldog
      • English Bulldog
      • French Bulldog
      • Old English Bulldogges
      • Shorty Bulldogs
      • Spanish Alano/Spanish Bulldog/Alano Espanol
    • Cavalier King Charles Spaniel
    • Chow Chow
    • English Toy Spaniel/Prince Charles Spaniel
    • Japanese Chin/Japanese Spaniel
    • Lhasa Apso
    • Mastiff
      • American Mastiff
      • Boerboel/South African Mastiff
      • Bullmastiff
      • Ca de Bou/Mallorquin Mastiff
      • Cane Corso/Italian Mastiff
      • Dogo Argentino/Argentinian Mastiff
      • Dogue de Bordeaux/French Mastiff
      • English Mastiff
      • Fila Brasileiro/Brazilian Mastiff/Cao de Fila
      • Indian Mastiff/Alangu
      • Kangal/Turkish Kangal
      • Neapolitan Mastiff/Mastino Napoletano
      • Pakastani Mastiff/Bully Kutta
      • Pyrenean Mastiff
      • Presa Canario/Perro de Presa Canario/Dogo Canario/Canary Mastiff
      • Spanish Mastiff / Mastin Espanol
      • Tibetan Mastiff
      • Tosa/Tosa Ken/Tosa Inu/Japanese Mastiff/Japanese Tosa
    • Pekingese
    • Pug
      • Dutch Pug
      • Japanese Pug
    • Shar-Pei/Chinese Shar-Pei
    • Shih-Tzu
    • Staffordshire Bull Terrier/"Staffys"
    • Tibetan Spaniel

    Cat breeds

    • Burmese
    • Exotic Shorthair
    • Himalayan
    • Persian
    Weather restrictions
    • We’ll monitor the weather conditions and assess each location’s ability to handle pets during extreme weather. We may change your pet’s planned travel date or their route if temperatures aren’t safe.
    • We can’t accept reservations to and from the following airports between May 1 and September 30, due to high temperatures:
      • Las Vegas (LAS)
      • Palm Springs (PSP)
      • Phoenix (PHX)
      • Tucson (TUS)
    Reservation timeframe
    • We’ll accept reservations 5-30 days before travel.
    Approving your pet for travel
    • You need to provide us with some information about your pet, including documents and photos, for us to be able to complete your pet’s reservation. The PetSafe Customer Service Center will provide you with more details when you book.
    Locations served
    • We transport pets to nearly 250 locations around the world, but there are some destinations in our network that are excluded. For example, we currently don’t accept PetSafe reservations to or from Australia, India and South Africa. To confirm service to and from other locations, please contact the PetSafe Customer Service Center.
    Number of connections
    • We limit the number of connections your pet can make on their trip, since too many connections can be stressful for them. Please call the PetSafe Customer Service Center to learn about available routes.
    International routes
    Crates
    • We can’t accept crates taller than 34", including the 700 series crates.
    • We no longer sell or provide crates at our airports, since we want your pet to be acclimated to their crate before traveling. You can buy a compliant crate from our partner Petmate or though Pet Express.

    *Last updated December 26, 2019 . Please note that we’ll update embargoes and information as necessary, so these standards can change at any time.