Your pet’s safety is our top priority, so once you drop them off, we’ll load your pet on board the aircraft just before takeoff, and they’ll spend their journey in a climate-controlled, pressurized compartment.
After landing, we’ll unload your pet first to minimize their stress, and if they have a long journey or connection time, we’ll keep them in a safe place. Depending on their itinerary, your pet could stay at our terminal, an on-site kennel or off-site facility before the next step of their journey.
If you have any general questions about your pet’s travel, our specially trained team members at the PetSafe Customer Service Center are available 24 hours a day, 7 days a week.