As travel demand and government restrictions continue to impact our schedule, we've suspended all PetSafe and military pet transportation until further notice. We'll continue to monitor the situation and provide you with updates on our PetSafe page.
Last updated July 7, 2020
Pets are an important part of your family, and PetSafe® is here to get your dog or cat where they need to be safely and comfortably. If your pet can’t travel in the cabin with you, you can use PetSafe to transport them to nearly 300 destinations. Our team loves animals as much as you do and will care for your pet throughout their entire journey.
Your pet’s safety is our top priority, so once you drop them off, we’ll load your pet on board the aircraft just before takeoff, and they’ll spend their journey in a climate-controlled, pressurized compartment.
After landing, we’ll unload your pet first to minimize their stress, and if they have a long journey or connection time, we’ll keep them in a safe place. Depending on their itinerary, your pet could stay at our terminal, an on-site kennel or off-site facility before the next step of their journey.
If you have any general questions about your pet’s travel, our specially trained team members at the PetSafe Customer Service Center are available 24 hours a day, 7 days a week.
See if your pet can safely travel with us by reading about considerations and certain pet health risks.
Learn more about considerations and certain pet health risks
Learn everything you need to know about pet crates made for air travel, including how to find the right crate for your pet and how to acclimate them before they travel.
See how you can prep your pet and their crate for the best possible travel experience.
Make sure your pet is ready for a safe journey — learn about the documents, forms and photos you need to submit or bring with you when you drop off your pet.
Learn when and where to drop off your pet, and what United PetSafe agents will need from you to make sure your pet has a safe journey.
Learn more about when and where to drop off your pet and what to bring to the airport
Find answers to popular questions about PetSafe.
Learn more about frequently asked questions pertaining to PetSafe
PetSafe refunds a portion of the shipping charges when a pet’s journey is interrupted and they don’t travel as booked, as long as they’re dropped off on time and meet all the acceptance standards. To ask for a refund, please submit a claim request form.
*We can’t issue refunds if there was a delay due to weather or any other reason beyond United's control. Please submit your claims request within seven days of your pet’s scheduled arrival.
These policies can change and currently include:
| PetSafe policies | |||
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| Animal types |
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| Breeds | Every pet is unique, but we have to give special consideration to certain breeds that have physical characteristics and behaviors that may make it less safe for them to travel. The cat and dog breeds listed below won’t be allowed to travel with us through the PetSafe program since they have physical or behavioral traits that put them at a higher risk to be negatively affected by air travel. United PetSafe will no longer accept the following breeds for transport (including purebred and mixed breeds where the dominant breed listed on the health certificate is on the embargoed list): Dog breeds
Cat breeds
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| Weather restrictions |
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| Reservation timeframe |
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| Approving your pet for travel |
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| Locations served |
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| Number of connections |
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| International routes |
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| Crates |
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*Last updated December 26, 2019 . Please note that we’ll update embargoes and information as necessary, so these standards can change at any time.
