PetSafe® is our specially designed program for transporting animals that are not eligible to travel in the aircraft cabin. PetSafe offers airport-to-airport travel for animals traveling to nearly 300 destinations, and members of our PetSafe team are trained professionals who love animals and are dedicated to ensuring that all pets receive the best care throughout their entire journey.
PetSafe travel planning, considerations and risks
Pets are important members of the family. To ensure their safe and comfortable travel with United, be sure to review all the requirements before booking.
Ensuring a safe and comfortable journey
Follow these important guidelines to prepare your pet for travel.
Before you book
Crate selection and preparation
Help your pet travel safely and comfortably by using an approved crate that meets United's requirements.
View limitations on international travel and certain animal breeds.
Check the current cost to ship your pet with PetSafe.
Book travel with PetSafe
Request a booking by submitting our form or contacting your local pet shipper.
Industry-leading comfort and safety features
We prioritize the safety and well-being of pets through every step of their journey with PetSafe. We have over 90 custom designed, climate-controlled vehicles to safely transport pets in all weather conditions. As a part of our loading process, pets are placed onto the aircraft last and removed first to minimize stress. While in the air, pets remain secure and comfortable in climate-controlled, pressurized compartments, and our onsite kennels and offsite facilities accommodate pets during long connection times and before international travel.
Our program includes a dedicated PetSafe Contact Center that’s available 24 hours a day, 7 days a week, including holidays, and monitored by trained staff. Each pet’s itinerary is confirmed via telephone by a PetSafe agent, who plans each route to minimize the pet’s travel time. All reservations must be made at least 24 hours ahead of each pet’s departure — this allows for planning and consultation on all transportation requirements and helps ensure that pets have the best experience when traveling with us. You can also earn 500 MileagePlus award miles for each PetSafe shipment within the U.S. and 1,000 miles for all other shipments*.
*This offer is subject to change. See the complete rules of the MileagePlus program.
Frequently asked questions
Read the answers to common questions about our PetSafe pet transport program.
If you can't find the answers to your questions on the website, submit your question online.
PetSafe’s Performance Guarantee**
PetSafe provides a 100% refund of the shipping charges when animals do not travel as booked, if they are dropped off by the required time and meet all acceptance criteria. To request a refund according to the Performance Guarantee, please submit a claim request form.
**No refund will be paid if the delay was caused by weather conditions, mechanical delay of aircraft, or for any other reason beyond United's control. Performance Guarantee claims requests must be submitted within seven days of the promised time of availability.