Club and lounge access

United Club United Club United Club

See how you can spend time in a United Club℠ location during your travels. If you have an international itinerary, find out if you’re eligible to visit a United Polaris® lounge or an arrivals facility.

Please note that access policies vary by airline. Customers who purchased tickets through a Star Alliance member airline other than United should consult the specific airline’s policy or the Star Alliance lounge policy to see if they are able to access a lounge or club location.

United Club

  • All eligible premium cabin customers must be traveling on an international1 itinerary or in United Business® on a premium transcontinental flight. Please present a same-day United boarding pass.2

    Premium cabin customers United Club access requirements and eligibility table
    Class of serviceAccess requirements and eligibility informationGuests
    United Polaris business classA boarding pass for travel in United Polaris business class

    Customers in United Polaris business class may access United Club locations at departure, connecting and arrival airports3 along their eligible same-day routing.
    0
    United BusinessA boarding pass for travel in United Business

    Customers traveling internationally in United Business may access United Club locations at departure, connecting and arrival airports3 along their eligible same-day routing.

    Customers on premium transcontinental flights may only access United Club locations at the origin and destination of their premium transcontinental flight.
    0
    First class on a Star Alliance™ member airlineA boarding pass for travel in first class on a Star Alliance member airline

    Customers may only access a United Club location at the departure airport for their international first class flight.2
    1
    Business class on a Star Alliance member airlineA boarding pass for travel in business class on a Star Alliance member airline

    Customers may only access a United Club location at the departure airport for their international business class flight.2
    0
  • Star Alliance Gold status United Club access requirements and eligibility table
    Frequent Flyer ProgramAccess requirements and eligibility information2Guests
    UnitedA valid Star Alliance Gold membership card and a same-day boarding pass for travel on an international1 flight operated by a Star Alliance member airline (departure airport can be different from that of the United Club location being entered)

    OR

    A same-day boarding pass showing Star Alliance Gold status, for travel on an international1 flight operated by a Star Alliance member airline (departure airport can be different from that of the United Club location being entered)
    1

    The guest must also be traveling on a flight operated by a Star Alliance member airline and departing from the same airport.
    All other Star Alliance member airlinesA valid Star Alliance Gold membership card and a same-day boarding pass for travel on a flight operated by a Star Alliance member airline and departing from the same airport

    OR

    A same-day boarding pass showing Star Alliance Gold status, for travel on a flight operated by a Star Alliance member airline and departing from the same airport
    1

    The guest must also be traveling on a flight operated by a Star Alliance member airline and departing from the same airport.
  • Effective November 1, 2019, United Club customers, including members and their guests, and one-time pass holders will need to provide a same-day boarding pass for travel on United, Star Alliance or a contracted partner for entry into all United Club locations. See United Club terms and conditions

    United Club access requirements and eligibility table for United Club membership and one-time pass holders
    Type of accessAccess requirements and eligibility information2Guests
    United Club membership

    (Including MileagePlus credit card membership)
    A boarding pass for same-day travel with valid United Club membership number listed

    OR

    A valid United Club membership card and boarding pass for same-day travel

    OR

    A valid United Club membership number and boarding pass for same-day travel
    2 adults

    OR

    1 adult and dependent children under 21 years of age
    United Club one-time passA valid mobile or paper United Club one-time pass and boarding pass for same-day travel

    OR

    A valid 15-digit one-time pass number and boarding pass for same-day travel
    0
  • United Club access requirements and eligibility table for others
    Type of accessAccess requirements and eligibility information2Guests
    Active U.S. military personnelActive duty military members with a valid military ID, boarding pass for travel within 24 hours on a United- or United Express-operated flight and one of the following:

    • Dressed in uniform
    • Leave orders
    • Rest and recuperation papers

    Access is subject to United Club seating availability.
    Family members with gate passes or traveling on the same flight as the military member
    Amtrak Guest Rewards® Select Plus and Select ExecutiveA valid Amtrak Guest Rewards® Select PlusSM or Select ExecutiveSM member card and boarding pass for same-day travel1 adult and dependent children under 21 years of age
    Air Canada Maple Leaf™ Club membershipA valid Air Canada Maple Leaf Club membership card and a boarding pass for a flight operated by a Star Alliance member airline and departing from the same airport

    Maple Leaf Club North America members can access United Club locations in the U.S. only.
    Maple Leaf Club Worldwide members can access all United Club locations.
    Guests allowed for Air Canada Maple Leaf Club North America members: 0

    Guests allowed for Air Canada Maple Leaf Club Worldwide members: 1

    United Premium PlusSM customers are eligible for discounted United Club access through a trip pass purchased at booking or before travel, or a discounted one-time pass purchased on the day of travel at the United Club location.

United Polaris lounge

United Polaris lounge access requirements and eligibility table
Class of serviceAccess requirements and eligibility information1,2Guests
United Polaris business classA boarding pass for travel in United Polaris business class for a long-haul international flight

Customers in United Polaris business class may access a United Polaris lounge at departure, connecting and arrival airports3 along their eligible same-day routing.
0
Long-haul international first class on a Star Alliance™ member airlineA boarding pass for travel in long-haul international first class on a Star Alliance member airline

Customers may only access a United Polaris lounge at the departure airport for their international first class flight.2,4
1
Long-haul international business class on a Star Alliance member airlineA boarding pass for travel in long-haul international business class on a Star Alliance member airline

Customers may only access a United Polaris lounge at the departure airport for their international business class flight.2,4
0

Arrivals lounges

The information below outlines the access policy only for the United Arrivals Lounge in San Francisco. United Polaris business class customers arriving by noon on a same-day ticket may use the Arrivals Lounge, but guests are not permitted.

The arrivals facility at London Heathrow is a shared space and provides access only to certain customers traveling on a same-day ticket arriving before noon. Guests are not permitted to access the arrivals facility at London Heathrow.

Arrivals lounges access requirements and eligibility table
Class of service or MileagePlus statusAccess requirements and eligibility informationGuests
United Polaris business classA boarding pass for travel in United Polaris business class0

Additional access information

Pets

Service animals are accepted into most United Club and United-operated lounge locations; all other pets must remain in a kennel while in the Club.

Expired passes

President's Club® and Red Carpet Club one-day passes are no longer valid for access to United Club locations.

Customer name on card and boarding pass

All membership cards and boarding passes must be in the customer's name. United reserves the right to request government-issued photo identification to verify access credentials.

Footnotes

  • United Polaris is available on trans-Pacific or trans-Atlantic flights, and on flights from the U.S. to these South American destinations: Buenos Aires, Lima, Rio de Janeiro, São Paulo and Santiago. All other international routes are United Business® and include use of the United Club: Guam, Canada, Mexico, Caribbean, Central America, Colombia and Ecuador.
  • Access is not allowed for customers with discounted industry, airline or staff travel tickets, unless specifically stated.
  • Re-entry to the airport after clearing customs is not permitted without further eligible onward travel. Access upon arrival is available to customers who have already made a domestic connection.
  • Long-haul international flights include those from the U.S. to Asia, Australia, Europe and select South American countries, including Argentina, Brazil, Chile and Peru.

Advertisements