Club and lounge access

See how you can spend time in a United Club℠ location during your travels. If you have an international itinerary, find out if you’re eligible to visit a United Polaris^® lounge or an arrivals facility.

Please note that access policies vary by airline. Customers who purchased tickets through a Star Alliance™ member airline other than United should consult the specific airline’s policy or the Star Alliance lounge policy to see if they are able to access a lounge or club location.

United Club

All eligible premium cabin customers must be traveling on an international¹ itinerary or in United Business^® on a premium transcontinental flight. Please present a same-day United boarding pass.²

Premium cabin customers United Club access requirements and eligibility table
Class of service	Access requirements and eligibility information	Guests
United Polaris business class	A boarding pass for travel in United Polaris business class for a long-haul international flight. Customers in United Polaris business class may access United Club locations at departure, connecting and arrival airports³ along their eligible same-day routing.	0
United Business (international flights)	A boarding pass for travel in United Business Customers traveling internationally in United Business may access United Club locations at departure, connecting and arrival airports³ along their eligible same-day routing. Customers traveling to and from Canada in United First are eligible for United Business access.	0
United Business (premium transcontinental flights)	A boarding pass for travel in United Business Customers on premium transcontinental flights may only access United Club locations at the origin and destination of their premium transcontinental flight. Premium transcontinental flights are only between New York/Newark and Los Angeles and New York/Newark and San Francisco. Learn more about premium transcontinental service	0
First class on a Star Alliance™ member airline	A boarding pass for travel in first class on a Star Alliance member airline Customers may only access a United Club location at the departure airport for their international first class flight.²	1
Business class on a Star Alliance member airline	A boarding pass for travel in business class on a Star Alliance member airline Customers may only access a United Club location at the departure airport for their international business class flight.²	0

Star Alliance Gold status United Club access requirements and eligibility table
Frequent Flyer Program	Access requirements and eligibility information²	Guests
United	A valid Star Alliance Gold membership card and a same-day boarding pass for travel on an international¹ flight operated by a Star Alliance member airline are needed to access United Club locations at the departure airport of their international itinerary OR A same-day boarding pass showing Star Alliance Gold status, for travel on an international¹ flight operated by a Star Alliance member airline is needed to access United Club locations at departure airport of their international itinerary.	1 The guest must also be traveling on a flight operated by a Star Alliance member airline and departing from the same airport. Starting May 3, 2021, the guest must be traveling on the same flight.
All other Star Alliance member airlines	A valid Star Alliance Gold membership card and a same-day boarding pass for travel on a flight operated by a Star Alliance member airline and departing from the same airport OR A same-day boarding pass showing Star Alliance Gold status, for travel on a flight operated by a Star Alliance member airline and departing from the same airport	1 The guest must also be traveling on a flight operated by a Star Alliance member airline and departing from the same airport. Starting May 3, 2021, the guest must be traveling on the same flight.

Effective November 1, 2019, United Club customers, including members and their guests, and one-time pass holders will need to provide a same-day boarding pass for travel on United, Star Alliance or a contracted partner for entry into all United Club locations. Admittance to United Club locations is permitted only at the departure and arrival airports for United, Star Alliance or contracted partner operated flights. See United Club terms and conditions

United Club access requirements and eligibility table for United Club membership and one-time pass holders
Type of access	Access requirements and eligibility information²	Guests
United Club membership (Including MileagePlus credit card membership)	A boarding pass for same-day travel on United, Star Alliance or a contracted partner operated flight with valid United Club membership number listed OR A valid United Club membership number and boarding pass for same-day travel on United, Star Alliance or a contracted partner operated flight OR	2 adults OR 1 adult and dependent children under 21 years of age
United Club one-time pass	A valid mobile or paper United Club one-time pass and boarding pass for same-day travel on United, Star Alliance or a contracted partner operated flight OR A valid 15-digit one-time pass number and boarding pass for same-day travel on United, Star Alliance or a contracted partner operated flight	0

United Club access requirements and eligibility table for others
Type of access	Access requirements and eligibility information²	Guests
Active U.S. military personnel	Active duty military members with a valid military ID, boarding pass for travel within 24 hours on a departing United- or United Express-operated flight and one of the following: Dressed in uniform Leave orders Rest and recuperation papers Access is subject to United Club seating availability.	Family members with gate passes or traveling on the same departing flight as the military member.
Air Canada Maple Leaf™ Club membership	A valid Air Canada Maple Leaf Club membership card and a boarding pass for a flight operated by a Star Alliance member airline and departing from the same airport Maple Leaf Club North America members can access United Club locations in the U.S. only. Maple Leaf Club Worldwide members can access all United Club locations.	Guests allowed for Air Canada Maple Leaf Club North America members: 0 Guests allowed for Air Canada Maple Leaf Club Worldwide members: 1
Virgin Australia Velocity Frequent Flyer members	Velocity Gold, Platinum, and VIP members may enter United Club locations using that day’s boarding pass for an international United or Virgin Australia-operated flight departing from the same airport	1 guest is allowed per eligible member if traveling on a United-operated flight

United Premium Plus^SM customers are eligible for discounted United Club access through a trip pass purchased at booking or before travel, or a discounted one-time pass purchased on the day of travel at the United Club location.

United Club Fly

All eligible premium cabin customers must be traveling on an international¹ itinerary or in United Business^® on a premium transcontinental flight. Please scan a same-day United boarding pass.²

Premium cabin customers United Club Fly access requirements and eligibility table
Class of service	Access requirements and eligibility information	Guests
United Polaris business class	A boarding pass for travel in United Polaris business class for a long-haul international flight. Customers traveling internationally in United Business may access United Club Fly℠ locations at departure, connecting and arrival airports³ along their eligible same-day routing.	0
United Business (international flights)	A boarding pass for travel in United Business Customers traveling internationally in United Business may access United Club Fly locations at departure, connecting and arrival airports³ along their eligible same-day routing. Customers traveling to and from Canada in United First are eligible for United Business access.	0
United Business (premium transcontinental flights)	A boarding pass for travel in United Business Customers on premium transcontinental flights may only access United Club Fly locations at the origin and destination of their premium transcontinental flight. Premium transcontinental flights are only between New York/Newark and Los Angeles and New York/Newark and San Francisco. Learn more about premium transcontinental service	0
First class on a Star Alliance member airline	A boarding pass for travel in first class on a Star Alliance member airline Customers may only access a United Club Fly location at the departure airport for their international business class flight.²	0
Business class on a Star Alliance member airline	A boarding pass for travel in business class on a Star Alliance member airline Customers may only access a United Club Fly location at the departure airport for their international business class flight.²	0

Star Alliance Gold status United Club access requirements and eligibility table
Frequent Flyer Program	Access requirements and eligibility information²	Guests
United	A same-day boarding pass showing Star Alliance Gold status, for travel on an international¹ flight operated by a Star Alliance member airline is needed to access United Club locations at departure, during connections and upon arrival³ along the eligible same-day itinerary	0
All other Star Alliance member airlines	A same-day boarding pass showing Star Alliance Gold status, for travel on a flight operated by a Star Alliance member airline and departing from the same airport	0

Effective November 1, 2019, United Club customers, including members and their guests, and one-time pass holders will need to provide a same-day boarding pass for travel on United Star Alliance or a contracted partner for entry into all United Club locations. Admittance to United Club locations is permitted only at the departure and arrival airports for Unite or Star Alliance operated flights. See United Club terms and conditions

United Club access requirements and eligibility table for United Club membership and one-time pass holders

Note: At United Club Fly locations, we are unable to accept guests of eligible members. For full guest access, please visit a United Club location.
Type of access	Access requirements and eligibility information²	Guests
United Club membership (Including MileagePlus credit card membership)	A boarding pass for same-day travel on United or Star Alliance operated flight with valid United Club membership number listed	0
United Club one-time pass	A valid mobile or paper United Club one-time pass and boarding pass for same-day travel on United or Star Alliance operated flight	0

United Club access requirements and eligibility table for others
Type of access	Access requirements and eligibility information²	Guests
Virgin Australia Velocity Frequent Flyer members	Velocity Gold, Platinum, and VIP members may enter United Club locations using that day’s boarding pass for an international United or Virgin Australia-operated flight departing from the same airport	0

United Premium Plus^SM customers are eligible for discounted United Club access through a trip pass purchased at booking or before travel, or a discounted one-time pass purchased on the day of travel at the United Club location.

Learn more about the United Club Fly experience.

United Polaris lounge

United Polaris lounge access requirements and eligibility table
Class of service	Access requirements and eligibility information¹^,²	Guests
United Polaris business class	A boarding pass for travel in United Polaris business class for a long-haul international flight Customers in United Polaris business class may access a United Polaris lounge at departure, connecting and arrival airports³ along their eligible same-day routing.	0
Long-haul international first class on a Star Alliance member airline	A boarding pass for travel in long-haul international first class on a Star Alliance member airline Customers may only access a United Polaris lounge at the departure airport for their international first class flight.²^,⁴	1
Long-haul international business class on a Star Alliance member airline	A boarding pass for travel in long-haul international business class on a Star Alliance member airline Customers may only access a United Polaris lounge at the departure airport for their international business class flight.²^,⁴	0

Arrivals lounge

The arrivals lounge at London Heathrow, located immediately after immigration and customs, is a shared space with shower suites, breakfast items and more. This lounge is exclusively available for United Polaris business class travelers.

Eligible travelers must be flying on a same-day ticket arriving before noon and cannot bring guests. Additionally, United Club memberships and one-time passes don’t grant access to this lounge.

Additional access information

Pets

Service animals are accepted into most United Club and United-operated lounge locations; all other pets must remain in a kennel while in the Club.

Customer name on card and boarding pass

All membership cards and boarding passes must be in the customer's name. United reserves the right to request government-issued photo identification to verify access credentials.

Footnotes

United Polaris is available on trans-Pacific or trans-Atlantic flights, and on flights from the U.S. to these South American destinations: Buenos Aires, Lima, Rio de Janeiro, São Paulo and Santiago. All other international routes are United Business^® and include use of the United Club: Guam, Canada, Mexico, Caribbean, Central America, Colombia and Ecuador.
Access is not allowed for customers with discounted industry, airline or staff travel tickets, unless specifically stated.
Re-entry to the airport after clearing customs is not permitted without further eligible onward travel. Access upon arrival is available to customers who have already made a domestic connection.
Long-haul international flights include those from the U.S. to Asia, Australia, Europe and select South American countries, including Argentina, Brazil, Chile and Peru.