Airport kiosks

Our airport kiosks let you:

  • Check in and print your boarding pass
  • Check baggage
  • Tag baggage (at select airports)
  • Select or change your seat, including purchasing an upgrade to a premium cabin or purchasing Economy Plus® seating, if available
  • Stand by for a seat in a premium cabin (for eligible MileagePlus Premier® members)
  • Add your MileagePlus number to your reservation
  • Change your flight for same-day travel
  • Find alternate flights if your original flight is delayed or canceled
  • Transact in English, Chinese (Simplified or Traditional), French, German, Greek, Italian, Japanese, Korean, Portuguese, Spanish or Thai
  • Listen to an audio output of the instructions if you're visually impaired

Frequently asked questions

  • To check in at an airport kiosk, you may use a major credit card, United MileagePlus frequent flyer card or passport, or enter your six-character United confirmation number or 13-digit eTicket number. If you are unable to activate the kiosk, a United representative will be available to assist you.

  • Very simply, this is the quickest method to identify you and locate your reservation. An airport kiosk only reads the name encoded on your identification for the purpose of locating your reservation. No additional charges will be made to your credit card. We do not store credit card or driver's license information when one of these documents is used to identify you. We may store passport information to help streamline your future international travel.

  • Same-day, same origin/destination flight changes may be offered on the day of departure online or at an airport kiosk, provided the fare rules permit the change and the cabin originally booked is available.

  • Yes. Airport kiosks at designated check-in counter locations offer the option to check baggage. When checking oversized baggage, please check in at the check-in counter.

  • Yes. Kiosks can be used for travel from most cities worldwide. If you are traveling internationally, you will be required to scan your passport at an airport kiosk to complete check-in, unless you have scanned it through the United app or on previous trips.

    If your destination country requires a visa, an agent at the airport will be required to verify your visa information.

  • Airport kiosks are capable of handling most itineraries. The most common exceptions include:

    • Itineraries where the initial operating carrier is not United or United Express®
    • Tickets that have been changed without proper fee collection
    • Unaccompanied minors
    • Customers with paper tickets
  • Yes, you can use a kiosk to check in, look for alternate flights or select a flight for standby. In some cases, you can even use a kiosk to check in and leave from a nearby airport instead.

  • Currently, customers have the option to transact in English, Chinese (Simplified or Traditional), French, German, Greek, Italian, Japanese, Korean, Portuguese, Spanish or Thai.

  • Yes. We're in the processing of adding tactile buttons and speech output to some of our airport kiosks. These kiosks will be marked as accessible with a label that includes Braille. To begin using an accessible kiosk, plug your headphones into the headphone jack and audio instructions will begin to play.