Effective May 14, 2012
We are dedicated to providing a level of service to our customers that makes us a leader in the airline industry and are committed to operating a reliable schedule. Safety considerations, weather, air traffic control, operations and other factors may occasionally cause lengthy tarmac delays. In compliance with Our United Customer Commitment and U.S. Department of Transportation (DOT) regulations, we have planned and prepared to manage and minimize lengthy tarmac delays on United-operated flights. United’s goal is to make every flight a safe and pleasant experience for our customers.
Consistent with DOT regulations, United’s Lengthy Tarmac Delay Plan (Plan) covers all scheduled and public charter flights operated by United Airlines.
Note: Consistent with United’s Contract of Carriage, the tarmac delay contingency plan of the operating carrier governs when it is operating a flight on which the United (UA) code is displayed