Starting in 2020, we’ll begin automatically assigning seats to travelers on the upgrade list. If you’ve signed up for day-of-travel notifications and receive an upgrade, we’ll send you a text message or email asking you to refresh your boarding pass on the United app to view your new seat assignment and wait to board. Visit our Standby FAQ page for more information.
All about upgrades
Added comfort especially for MileagePlus members
MileagePlus® upgrades are a valuable feature of your membership that can make your flight experience that much more comfortable and luxurious. Here, you’ll find everything you need to know about upgrading your flight.
Where am I on the waitlist?
Waitlist priority for all flights
- PlusPoints upgrades and MileagePlus Upgrade Awards
- Premier status of the traveler*
- Fare class
- Chase United MileagePlus Club cardholders and Presidential Plus cardholders
- United Corporate Preferred participants
- United Chase Cardmembers with $25,000 in annual spending
- Date and time of request
If we haven't confirmed your upgrade by the time you check in for your flight, you will be added to the Upgrades list at check-in, so there's nothing that you need to do after submitting your original request. Our upgrade systems process requests until three hours before flight departure, at which point our gate agents will handle all remaining upgrade requests.
*On flights equipped with United Premium Plus, we will process requests to upgrade to business class for customers ticketed in United Premium Plus (fare classes O, A, R) before processing requests for customers ticketed in economy.
Upgrade priority on United Premium Plus
On aircraft with United Premium Plus, we’ll first process United Polaris business class or United Business waitlists for all members who have purchased United Premium Plus seats, using the same priority order that applies to all upgrades. We’ll then process waitlists for members with United Economy seats.
New waitlist requests for MileagePlus Upgrade Awards can be made until 24 hours before departure. New waitlist requests for PlusPoints upgrades can be made up until the flight check-in cutoff time.