Award ticketing options/service fees

Electronic ticketing

United offers electronic tickets for travel to most U.S. and international destinations. Once your award is redeemed and your reservation is confirmed, a receipt is sent to you via email.

Paper tickets

A paper ticket is issued only for international travel that is ineligible for electronic ticketing. Allow 10 days for the delivery of a paper ticket by U.S. mail. Mailing addresses outside the U.S. may require longer mailing times.

Award service fees

  • The fees for award travel apply to United, United Express®, Star AllianceTM airline partners and other airline partners.
  • Fees apply to each ticket individually. If multiple people are traveling together, there is a fee for each traveler.
  • When flying with one of our Star Alliance partners, changes must be made at least 24 hours before departure.
  • Fee level is based on the MileagePlus status of the member whose miles were used to book the award.
  • In addition to change fees, some award changes may also require additional mileage.
  • Service fees are nonrefundable.

Fee to book award travel
Service fees1 General member Premier® Silver Premier Gold Premier Platinum Premier 1K®
Fee for booking a MileagePlus award ticket by phone through the United Customer Contact Center, regardless of departure date $25 $25 $25 No fee No fee
Fee to change award travel2
Service fees1 General member Premier® Silver Premier Gold Premier Platinum Premier 1K®
Fee for making a change or canceling with redeposit 61 or more days before departure $75 $50 $25 No fee No fee
Fee for making a change or canceling with redeposit 60 or fewer days before departure $125 $100 $75 $50 No fee
Fee to redeposit miles after no show3 $125 $125 $125 $125 $125

Fee for booking a MileagePlus award ticket by phone through the United Customer Contact Center, regardless of departure date

  • General member

    $25
  • Premier® Silver

    $25
  • Premier Gold

    $25
  • Premier Platinum

    No fee
  • Premier 1K®

    No fee

Fee for making a change or canceling with redeposit 61 or more days before departure

  • General member

    $75
  • Premier® Silver

    $50
  • Premier Gold

    $25
  • Premier Platinum

    No fee
  • Premier 1K®

    No fee

Fee for making a change or canceling with redeposit 60 or fewer days before departure

  • General member

    $125
  • Premier® Silver

    $100
  • Premier Gold

    $75
  • Premier Platinum

    $50
  • Premier 1K®

    No fee

Fee to redeposit miles after no show3

  • General member

    $125
  • Premier® Silver

    $125
  • Premier Gold

    $125
  • Premier Platinum

    $125
  • Premier 1K®

    $125

1 When determining which service fees apply, the number of days before departure is calculated based upon the exact time of the scheduled flight departure.

2 In cases where the customer cancels with no redeposit, the fee is based on the date the customer changes or requests redeposit, not the date the customer canceled.

3 This fee applies to all members and is charged instead of the redeposit fee that applies if canceling before flight departure.