Award ticketing options/service fees
Electronic ticketing
United offers electronic tickets for travel to most U.S. and international destinations. Once your award is redeemed and your reservation is confirmed, a receipt is sent to you via email.
Paper tickets
A paper ticket is issued only for international travel that is ineligible for electronic ticketing. Allow 10 days for the delivery of a paper ticket by U.S. mail. Mailing addresses outside the U.S. may require longer mailing times.
Award service fees
We have removed all redeposit fees associated with canceling award travel so you can have more choice and control over managing your plans.
- The fees for award travel apply to United, United Express®, Star AllianceTM airline partners and other airline partners.
- Fees apply to each ticket individually. If multiple people are traveling together, there is a fee for each traveler.
- Fee level is based on the MileagePlus status of the member whose miles were used to book the award.
- Some award changes may also require additional mileage.
- Service fees are nonrefundable.
For travel starting on or after January 1, 2023
| Service fees | General member | Premier® Silver | Premier Gold | Premier Platinum | Premier 1K® |
|---|---|---|---|---|---|
| Fee for booking a MileagePlus award ticket by phone through the United Customer Contact Center, regardless of departure date | $25 | $25 | $25 | No fee | No fee |
| Service fees1 | General member | Premier® Silver | Premier Gold | Premier Platinum | Premier 1K® |
|---|---|---|---|---|---|
| Making changes or canceling with redeposit | No fee | No fee | No fee | No fee | No fee |
| $125 | $125 | $125 | $125 | $125 |
Fee for booking a MileagePlus award ticket by phone through the United Customer Contact Center, regardless of departure date
-
General member
$25 -
Premier® Silver
$25 -
Premier Gold
$25 -
Premier Platinum
No fee -
Premier 1K®
No fee
Making changes or canceling with redeposit
-
General member
No fee -
Premier® Silver
No fee -
Premier Gold
No fee -
Premier Platinum
No fee -
Premier 1K®
No fee
Redeposit miles after no show
-
General member
$125 -
Premier® Silver
$125 -
Premier Gold
$125 -
Premier Platinum
$125 -
Premier 1K®
$125