Award ticketing options/service fees
Electronic ticketing
United offers electronic tickets for travel to most U.S. and international destinations. Once your award is redeemed and your reservation is confirmed, a receipt is sent to you via email.
Paper tickets
A paper ticket is issued only for international travel that is ineligible for electronic ticketing. Allow 10 days for the delivery of a paper ticket by U.S. mail. Mailing addresses outside the U.S. may require longer mailing times.
Award service fees
- The fees for award travel apply to United, United Express®, Star AllianceTM airline partners and other airline partners.
- Fees apply to each ticket individually. If multiple people are traveling together, there is a fee for each traveler.
- When flying with one of our Star Alliance partners, changes must be made at least 24 hours before departure.
- Fee level is based on the MileagePlus status of the member whose miles were used to book the award.
- In addition to change fees, some award changes may also require additional mileage.
- Service fees are nonrefundable.
| Service fees1 | General member | Premier® Silver | Premier Gold | Premier Platinum | Premier 1K® |
|---|---|---|---|---|---|
| Fee for booking a MileagePlus award ticket by phone through the United Customer Contact Center, regardless of departure date | $25 | $25 | $25 | No fee | No fee |
| Service fees1 | General member | Premier® Silver | Premier Gold | Premier Platinum | Premier 1K® |
|---|---|---|---|---|---|
| Fee for making a change or canceling with redeposit 61 or more days before departure | $75 | $50 | $25 | No fee | No fee |
| Fee for making a change or canceling with redeposit 60 or fewer days before departure | $125 | $100 | $75 | $50 | No fee |
| Fee to redeposit miles after no show3 | $125 | $125 | $125 | $125 | $125 |
Fee for booking a MileagePlus award ticket by phone through the United Customer Contact Center, regardless of departure date
-
General member
$25 -
Premier® Silver
$25 -
Premier Gold
$25 -
Premier Platinum
No fee -
Premier 1K®
No fee
Fee for making a change or canceling with redeposit 61 or more days before departure
-
General member
$75 -
Premier® Silver
$50 -
Premier Gold
$25 -
Premier Platinum
No fee -
Premier 1K®
No fee
Fee for making a change or canceling with redeposit 60 or fewer days before departure
-
General member
$125 -
Premier® Silver
$100 -
Premier Gold
$75 -
Premier Platinum
$50 -
Premier 1K®
No fee
Fee to redeposit miles after no show3
-
General member
$125 -
Premier® Silver
$125 -
Premier Gold
$125 -
Premier Platinum
$125 -
Premier 1K®
$125
1 When determining which service fees apply, the number of days before departure is calculated based upon the exact time of the scheduled flight departure.
2 In cases where the customer cancels with no redeposit, the fee is based on the date the customer changes or requests redeposit, not the date the customer canceled.
3 This fee applies to all members and is charged instead of the redeposit fee that applies if canceling before flight departure.