United Polaris FAQ

United Polaris overview

  • United Polaris is a reinvention of our international premium cabin travel experience, offering elevated comfort and service from lounge to landing for a restful night's sleep in the air. Our focus as we developed the United Polaris experience was on providing our international travelers with what they've asked for: better sleep in the sky. Features include exclusive United Polaris lounges with rest spaces and high-end pre-flight dining options; a custom-designed personal onboard suite with added privacy, comfort and convenience; sleep-focused amenities such as custom Saks Fifth Avenue luxury bedding and premium skincare products from Sunday Riley; and reimagined dining options created in partnership with chefs from The Trotter Project.

  • In December 2016, United Polaris business class service replaced United BusinessFirst® and United Global FirstSM service. The United Polaris seat is now flying on many aircraft, and we’ll continue to add it to our existing fleet over the course of the next few years. In the meantime, travelers can enjoy all other aspects of the United Polaris inflight service, from enhanced dining to restful sleep, on any long-haul international flight across our global network.
  • Polaris is the North Star, the point in the nighttime sky that travelers have long used as their guide. We chose the name United Polaris to represent the reimagined travel experience that flyers can rely on for true comfort and real sleep as they travel the world.

  • We set out with the goal of transforming our international business class experience to provide our customers with truly best-in-class service. Based on customer feedback, we tailored that experience to focus on comfort and sleep to put the legacy of the weary business traveler to rest.

  • The United Polaris experience brings a new level of quality to every aspect of premium cabin travel, from lounge to landing, with a special focus on providing a great night's sleep in flight. We spent years gathering feedback from our customers, incorporating it into everything from seat design to dining options, and fine-tuning each element of our service to ensure that we're providing an experience that meets and exceeds your needs. United Polaris service offers true comfort and real sleep.

  • Hundreds of customers and employees were involved in more than 12,000 hours of research leading to the development of the United Polaris experience. Through many focus groups and hours of on-the-ground and inflight product simulations, including overnight sleep tests for the new United Polaris seats, we tested a wide variety of product and service offerings and received feedback on what worked and what didn't. Only the best features went on to become part of the United Polaris experience.

United Polaris inflight experience

  • We've paid close attention to the details that matter when it comes to getting a good night's sleep.

    Seat features

    Our United Polaris cabin features forward-facing, direct-aisle-access seats that recline flat, providing sleeping spaces that are up to 6 feet 6 inches (198.12 cm) long and up to 23 inches (58.42 cm) wide. In locations where two seats are next to each other, there's a powered privacy divider so you can easily tuck yourself away and forget that there are other travelers nearby. We've even included an illuminated “do not disturb” sign that lets you signal to your flight attendants that you'd prefer not to be awakened.

    Bedding

    In a first-of-its-kind partnership, United has worked with luxury goods department store Saks Fifth Avenue to create custom bedding designed to provide the best sleep in the sky. Because temperature is crucial to sleeping soundly, we give you the choice of two different blankets – a quilted duvet and a lighter throw blanket – for the perfect amount of warmth. We also offer a large pillow to give you the comfort you crave. Mattress cushions are available upon request.

    Dining

    We provide several dining options so you can choose the right time and pace for your meal. We're proud to offer our chef-redesigned, multi-course inflight dining experience, with each element presented in its proper order once the flight reaches altitude. If you're eager to get as many hours of rest as possible, you can choose to enjoy a seated meal in the United Polaris lounge before your flight so you can go right to sleep in the air. Or if you'd prefer to eat in flight but don't want to wait for each course, you can opt for our Express Dining service and receive a single tray with your full meal all at once, at the time of your choosing. For those midflight cravings, we offer self-serve snacks and beverages that you can grab at your convenience.

    Amenities

    When curating our selection of United Polaris amenities, we put a strong emphasis on sleep. Cozy slippers are perfect for quick trips out of your seat or just standing and stretching. In your amenity kit, we provide skincare items from Sunday Riley to keep you relaxed and refreshed. Ear plugs and an ergonomic eye mask ensure that you can block out any ambient distractions while you doze. To aid in comfortable sleep, we also place cool-gel pillows at each seat. On flights longer than 12 hours, we offer pajamas upon request.
  • When you land at your destination, you’re welcome to take your slippers, amenity kit and pajamas (if these are available on your flight) with you. If you’d like to continue the United Polaris experience at home, you can find many items, like the cool-gel pillow and quilted duvet, at the United Shop.
  • United Polaris business class replaced United BusinessFirst and United Global First service on international flights. This change comes with significant enhancements to the service and products provided in our previous international premium cabin experience.

United Polaris lounge

  • Our United Polaris lounges are available exclusively to our international premium cabin travelers, offering a thoughtful selection of amenities to prepare you for your flight. The United Polaris lounges feature our pre-flight dining option, an extensive buffet with hot and cold selections and table service. Pair your meal with your beverage of choice, with options including specially curated wines, premium spirits, craft brews and handcrafted cocktails. Food and beverage offerings also include a regional flair. If you'd like to freshen up, our spa-like shower suites feature Sunday Riley’s hydrating body wash, shampoo and conditioner developed exclusively for United. You can also sit back and relax in the tucked-away Quiet suites, complete with daybeds and soft lighting, which will put you in the right mindset for a restful flight.

  • Customers can visit United Polaris lounges at Chicago O’Hare, Houston Intercontinental, Los Angeles, New York/Newark and San Francisco.

  • Customers traveling in United Polaris business class on long-haul international flights may access the lounge before departure, during connections or upon arrival. Customers traveling in international first or business class cabins on Star AllianceTM partner airlines may access the lounge only at the airport of their international departure. Please reference the Club and Lounge Access page for more information.

United Polaris seats and aircraft

  • On average, we plan to add one aircraft with United Polaris seating every 10 days from now through 2020.