MileagePlus X frequently asked questions

  • MileagePlus X is a mobile app that allows members to earn award miles when shopping or dining at participating merchants. Members select a merchant, enter a dollar amount and are issued a gift card. A barcode/gift card number and PIN are displayed in the app and can be used for a current or future purchase. These gift cards can be used like a traditional debit card until the balance is depleted. Either way, the gift card is used as the form of payment instead of a credit card.

  • Yes. In the payment screen, click ‘Tap to select’ and choose ‘Use award miles’ as your form of payment.

  • All merchants should be aware of the MileagePlus X mobile app. If not, please let us know by clicking on the menu and selecting About MileagePlus X > Feedback/Support request. Please include the store number or location in your comments so we can contact the merchant directly. We typically respond to most feedback and questions within 7-10 business days.

  • You can write down the gift card number and PIN (if applicable), and inform the merchant that you are using a gift card as a form of payment.

  • In most cases, miles will appear immediately after you purchase the gift card through the app. However, at certain merchants your miles will appear after you use the gift card for your purchase.

  • You can go to the menu in the MileagePlus X app and select My account > Transaction history to view all MileagePlus X award miles earned to date.

  • As a general rule, gift cards are nonrefundable. Any returns, credits or exchanges of the products or services that are purchased using a gift card from MileagePlus X will be governed by the applicable merchant's policies, terms and conditions. You can go to the menu in the MileagePlus X app and select About MileagePlus X > Gift card notice for more information.

  • No. Gift Cards are not redeemable for cash or for purchase of merchant's gift cards.

  • Go to the menu in the MileagePlus X app and select My account > Credit cards > Add a new credit card.

  • MileagePlus X purchases will be displayed as 'MPX*(Merchant Name)' with the applicable transaction amount.

  • Go to the MileagePlus sign-in screen on united.com and click the "Forgot password" link.

  • Primary cardmembers of a United MileagePlus® Credit Card from Chase will receive bonus miles in connection with each MileagePlus X transaction equal to 25% multiplied by the miles otherwise awarded by MileagePlus in connection with transactions made through MileagePlus X. Fractions of miles will not be awarded in connection with the cardmember bonus, and the number of miles awarded will be rounded down to the nearest whole number. Not available for authorized users.

  • Yes. Enter the gift card number and PIN (if applicable) as your form of payment on the online checkout page.

  • The cashier can manually enter the gift card number and PIN (if applicable).

  • Each merchant has its own policies on the minimum and maximum dollar amount allowed in each purchase through MileagePlus X.

  • Each merchant has its own time frame for retrieving payment from a gift card, so your Purchases section may not reflect its updated balance immediately after you make a purchase. To remove gift cards that you have already used, click on the store or amount and select ‘Mark redeemed’. You can always check the balance on the merchant’s website if you’re not sure if you have used the entire amount.

  • Please go to the menu in the app and select About MileagePlus X > Feedback/ Support request to send feedback on what didn’t work.

  • Use your MileagePlus credit card on purchases in the MileagePlus X app to earn miles in three ways:

    1. Your standard mileage bonus for using your MileagePlus credit card
    2. Up to 5 miles per dollar spent for paying with MileagePlus X, depending on the merchant
    3. The 25% award mile bonus for Chase MileagePlus primary cardmembers
  • You can use MileagePlus X, MileagePlus Shopping and your MileagePlus credit card to earn even more miles:

    1. Find a merchant that has offers on both MileagePlus X and MileagePlus Shopping.
    2. Use your MileagePlus credit card to buy a gift card for that merchant in MileagePlus X.
    3. Make a purchase from the merchant in MileagePlus Shopping using the gift card you bought in MileagePlus X

    Chase Bank USA, N.A., is not responsible for the provision of or the failure to provide the promotional offers. Miles will post directly to your United MileagePlus account and will not appear on your Chase statement.

  • Yes, users must have a United Visa Card issued by Chase.

  • In the United Visa Rewards section titled "Use your United Chase Visa Card" in the MileagePlus X app, participating store and restaurant offers will be shown in the "Current offers" tab. Each offer is subject to the United Visa Rewards program terms, as well as offer specific terms that vary between offers, are subject to change, and may include limitations or restrictions – including, for example, limits on the length of time you have to take advantage of the offer, limits on the maximum reward that can be earned, the number of times an offer may be redeemed, minimum spend requirements, and/or restrictions on which store locations are eligible. You can view this information by tapping on an offer and referring to the "Offer details." Gift card purchases are not eligible to earn rewards.

  • As you scroll through and view the offers under the "Current offers" tab of the United Visa Rewards section titled "Use your United Chase Visa Card" in the MileagePlus X app, each offer will automatically be activated and added to your enrolled card. You’ll then see "Added on [date]" appear below the offer description. Offers must be activated (viewed) in the MileagePlus X app as described above before they can be redeemed.

  • Once you've enrolled your eligible United Chase Visa Card in United Visa Rewards, view available offers in the United Visa Rewards section titled "Use your United Chase Visa Card" in the MileagePlus X app under the "Current offers" tab. Offers will be added to your enrolled card after you view them. Then use your enrolled United Chase Visa Card at participating merchants to make qualifying purchases that meet the activated offer terms and automatically earn miles on top of the miles you earn just by using your Card. That is, the miles earned from completing these offers are beyond the standard miles earned per dollar spent on your United Chase Visa Card.

  • We will post miles to your account after successful completion of a qualifying purchase that meets offer terms. Please allow 3- 5 days for the merchant to process your transaction and for us to be notified to deposit miles into your account.

  • View the "Completed offers" tab under the United Visa Rewards section titled "Use your United Chase Visa Card" in the MileagePlus X app.

  • There is no limit for the total amount of miles you can earn with United Visa Rewards. However, individual offers are subject to both the program terms as well as offer specific terms that vary between offers, are subject to change, and may include limitations or restrictions – including, for example, limits on the length of time you have to take advantage of the offer, limits on the maximum reward that can be earned, the number of times an offer may be redeemed, minimum spend requirements, and/or restrictions on which store locations are eligible. Please see individual offer details, as published with the offer in the MileagePlus X app, for more information.

  • Yes. You can enroll using one card and add a secondary card so that transactions on either card count toward offer completion. To add a new card or unenroll an existing card, go to the MileagePlus X app, and in the United Visa Rewards section titled ‘‘Use your United Chase Visa Card’’, tap on the "Enrolled cards" tab. Once you unenroll a card from United Visa Rewards, purchases made on that card will not be considered qualifying purchases and you will not be able to redeem offers with that card.

  • Yes. If the authorized user has a valid MileagePlus account, (s)he can enroll in United Visa Rewards through the MileagePlus X app using the same United Chase Visa Card. However, offers may be activated only once per card across all authorized users’ United Visa Rewards accounts. A qualifying purchase on an enrolled card, whether by the primary cardmember or authorized user, will still count toward offer completion. Miles will be added to the MileagePlus account of the cardmember who activated the offer.

  • To unenroll from United Visa Rewards, go to the United Visa Rewards section titled ‘‘Use your United Chase Visa Card’’ in the MileagePlus app, tap on the "Enrolled cards" tab in the header, tap the card you would like to remove and follow the instructions. Repeat these steps until you have removed all cards, which will result in you being automatically unenrolled from the United Visa Rewards program. After you unenroll a card from United Visa Rewards, purchases made on that card will not be considered qualifying purchases and you will not be able to redeem offers with that card. Once enrolled in United Visa Rewards, a card added to or deleted from your MileagePlus profile in the MileagePlus X app will not be enrolled or removed from the United Visa Rewards program unless you also add or remove such card through the "Enrolled cards" tab in the United Visa Rewards section as described above.

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