Help Center

We always love hearing from our customers, but we’ve answered a few common questions below in case we can save you a phone call. Our FAQs and Helpful Information page might also help to clear things up.


Find and use your credits

United travel credits, including electronic travel certificates and future flight credit, give you flexibility as you plan future trips.


Change or cancel an upcoming flight

View information on how to make changes or cancel your flight.


Refund a flight

See if your flight qualifies for a refund and how to request one.


My flight has been changed - what can I do?

We'll help you understand what this change means and your options.

Information by topic

  • Flights

    Changes to hotels, Cars, Cruises, and Vacation packages

  • Flights

    Specialty desks

    Book Hotels, Cars, Cruises, and Vacation packages

  • United Airlines’ headquarters is located in Chicago. Visitors must have a scheduled appointment.

    Building address:

    United Airlines, Inc.
    233 S. Wacker Drive
    Chicago, IL 60606
    United States

    Mailing address:

    United Airlines, Inc.
    PO Box 06649
    Chicago, IL 60606-0649
    United States

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