Customer support

We always love hearing from our customers, but we’ve answered a few common questions below in case we can save you a phone call. Our FAQs and Helpful Information page might also help to clear things up.

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Find and use your credits

United travel credits, including electronic travel certificates and future flight credit, give you flexibility as you plan future trips.

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Change or cancel an upcoming flight

View information on how to make changes or cancel your fight

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Refund a flight

See if your flight qualifies for a refund and how to request one

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My flight has been changed - what can I do?

We'll help you understand what this change means and your options.

Information by topic

For help with a topic that is not listed below click on the “call us” button.

  • Flights

    Changes to hotels, Cars, Cruises, and Vacation packages

  • Flights

    Specialty desks

    Book Hotels, Cars, Cruises, and Vacation packages

  • United Airlines’ headquarters is located in Chicago. Visitors must have a scheduled appointment.

    Building address:

    United Airlines, Inc.
    233 S. Wacker Drive
    Chicago, IL 60606
    United States

    Mailing address:

    United Airlines, Inc.
    PO Box 06649
    Chicago, IL 60606-0649
    United States

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