Customer support

We always love hearing from our customers, but we’ve answered a few common questions below in case we can save you a phone call. Our FAQs and Helpful Information page might also help to clear things up.


Refund your travel

Check out our current refund policy.


Flight schedule changes and cancellations

Find out more about how flight schedule changes will affect you.


Travel certificates

View your credits, learn how to use them and find your confirmation code.

Information by topic

For help with a topic that is not listed below click on the “call us” button.

  • Flights

    Changes to hotels, Cars, Cruises, and Vacation packages

  • Flights

    Specialty desks

    Book Hotels, Cars, Cruises, and Vacation packages

  • United Airlines’ headquarters is located in Chicago. Visitors must have a scheduled appointment.

    Building address:

    United Airlines, Inc.
    233 S. Wacker Drive
    Chicago, IL 60606
    United States

    Mailing address:

    United Airlines, Inc.
    PO Box 06649
    Chicago, IL 60606-0649
    United States

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