Customer support

COVID-19 information center

For members of the news mediaView

Change upcoming travel

View My Trips to make changes to your upcoming trip

Travel waivers and updates

Domestic and international schedule reductions

Your safety is our priority

Learn about the steps we're taking

Change or cancel trip

Go to My Trips to modify your reservation

Help changing or canceling trip

Find FAQs about how to modify your trip

Flight schedule change and cancellations

See FAQs about reservations

Flight status

Look up a flight

Check in

Check in to your flight online

Check in help

Find FAQs about how to Check in

United Packages 

For vacation packages purchased in the U.S. or Canada

Car reservations 

View, modify or cancel a car reservation

Hotel reservations 

View, modify or cancel a hotel reservation

Cruises 

View, modify or cancel a cruise reservation

Book a flight

Search for flights and book a trip

Special travel needs

Travelers with disabilities, traveling with children or pets

Reservation FAQs

See FAQs about reservations

Traveler insurance

Cover your trip expenses and travel mishaps

Carbon offsets

Purchase carbon offsets to travel carbon neutral

United groups

Groups of ten or more enjoy special pricing and services

United meetings

Travel services for attendees of meetings or conferences

United PerksPlus

Questions or feedback on our corporate rewards program

United Packages 

For vacation packages purchased in the U.S. or Canada

Car reservations 

Find and create a car reservation

Hotel reservations 

Book a hotel for your trip

Cruises 

Book the perfect cruise

Seat options and help

FInd out more about selecting seats

Change a seat

Change your seat selection

Basic Economy help

Find help and Basic Economy policies

Economy Plus® upgrades

Get more leg room on your trip

Upgrade your seat with award miles

Find out more about upgrading

Seat accommodations

How we can assist our customers with disabilities

Seat refunds

Request a refund for seat upgrades

Refund policies

Find out more about our refund policies

Request a refund

Use this form to request a refund

Check refund status

Check the status of your refund request

Customer Care

Report a problem with your travel experience

Forgot MileagePlus number

Find your username

Account locked

Password recovery

Join MileagePlus

Start earning miles today

Update account information

Update your name, phone number and more

Premier® qualifying status

How to earn status

Request missing miles

Request miles that have not been reflected in your account

MileagePlus Service Center

What can we help you with?

MileagePlus FAQs

View FAQs about MileagePlus

Baggage fee calculator

Calculate the cost of your checked bags

Carry-on baggage help

Learn more about carry-on items

File a baggage issue claim 

Form for damaged and bags and missing items

Track your bag claim

Track your delayed bag claim

Delayed baggage

Form to report delayed bags

Baggage FAQs

More information on bags and policies

Report lost items

Form to report an item left behind

United Cargo and QuickPak® 

View contact options

PetSafe® policies

Learn about United PetSafe® policies

Question around pets

Submit questions about the PetSafe program

In-cabin pets

Traveling with in-cabin pets

Media inquiries 

For members of the news media

Information for investors 

Information on investor relations