Special needs

For questions or feedback regarding United's services for travelers with special needs, contact us using the information below. Please make sure you visit the Special Travel Needs section of this website to find answers online.

Onboard medical oxygen

See our Onboard Medical Oxygen page for more information.

Travelers with disabilities

Questions regarding future travel plans may be directed to our Accessibility Desk at 1-800-228-2744 within the U.S. or Canada, from elsewhere call the United Customer Contact Center and ask to be connected to the Accessibility Desk.

Traveling with animals

In-cabin pets

Pets can be booked online or by calling United Reservations for assistance. See our In-Cabin Pets page for more information.

Pets in cargo

Contact our dedicated 24-hour Live Animal Desk at 1-800-575-3335 or 1-832-235-1541

For more information see our Traveling with Animals page.

Traveling with children

Unaccompanied minors can be booked online or by calling the United Customer Contact Center for assistance. See our Children Traveling Alone page for more information.

Learn more about Traveling with Children on United.