U.S. and Canada reservations contact information

For ticketing, reservations or ticket changes, contact us using the information below. We suggest visiting the Flight Search and Manage Reservations sections before contacting us, as you may be able to book or change your reservation on united.com.

Contact United in the U.S. and Canada

  • Reservations and information

    1-800-UNITED-1 (1-800-864-8331)

    United offers an automated IVR (Interactive Voice Recognition) phone system, giving you a choice between speech recognition and touch-tone options. To navigate the 1-800-UNITED-1 menu by touch-tone, please see the list of options and corresponding touch-tone commands below:

    touch-tone menu commands table
    OptionCommand
    Flight statusPress 1
    Book a flightPress 2
    Existing reservationPress 3
    MileagePlusPress 4
    More optionsPress 5
    BaggagePress 5, then 1
    RefundsPress 5, then 2
    ReceiptsPress 5, then 3
    FeedbackPress 5, then 4
    Other servicesPress 5, then 5

    Please note: While touch-tone menus are not available on all United calls, we will always allow the touch-tone option for entering your personal information, including account or credit card numbers. For example, if you are being asked for MileagePlus account number ABC12345, you can use your telephone keypad to enter the corresponding numerical digits: 22212345.

    Telecommunication device for the deaf or Teletypewriter

    TDD/TTY: 1-800-323-0170

  • For award reservations on United and our MileagePlus partners

    1-800-UNITED-1 (1-800-864-8331)

    • Cantonese

      1-800-551-0943
      Monday – Friday, 8:00 a.m. – 9:00 p.m. Central time
      Saturday – Sunday, 8:00 a.m. – 6:00 p.m. Central time

    • Dutch

      1-800-225-8612
      Monday – Friday, 1:00 a.m. – 6:00 p.m. Central time

    • French

      1-800-537-3444
      1:00 a.m. – 9:00 p.m. daily, Central time

    • German

      1-800-537-2999
      1:00 a.m. – 9:00 p.m. daily, Central time

    • Hebrew

      1-800-225-8610
      Monday – Friday, 11:00 a.m. – 11:00 p.m. Central time

    • Italian

      1-800-537-8885
      Monday – Friday, 1:00 a.m. – 9:00 p.m. Central time
      Saturday – Sunday, 1:00 a.m. – 5:00 p.m. Central time

    • Japanese

    • 1-800-537-3366
      Monday – Friday, 7:00 a.m. – 9:00 p.m. Central time
      Saturday – Sunday, 8:00 a.m. – 9:00 p.m. Central time

    • Korean

      1-800-825-2136
      Monday – Friday, 9:00 a.m. – 9:00 p.m. Central time

    • Mandarin

      1-800-551-3062
      8:00 a.m. – 9:00 p.m. daily, Central time

    • Portuguese

      1-800-323-5359
      1:00 a.m. – 9:00 p.m. daily, Central time

    • Spanish

      1-800-426-5561
      24 hours a day, seven days a week

  • Services provided by United ticket offices include:

    • Flight reservations
    • Ticket changes
    • Flight check-in, starting 24 hours prior to departure
    • Group ticketing
    • Seat assignments
    • Economy Plus® seating
    • Special meal requests
    • Special travel requests including dietary meals, accessibility and unaccompanied minors
    • MileagePlus award travel
    • MileagePlus ticketing
    • Alliance Partner ticketing
    • Promotional offers may be available

    New York City – Amtrak Penn Station

    234 W. 33rd St.
    New York, NY 10001
    Monday – Friday, 9:00 a.m. – 5:00 p.m.

    Inside Penn Station, underneath Madison Square Garden Rotunda next to the GNC store.

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