U.S. and Canada reservations contact information

Contact United in the U.S. and Canada

• Travel reservations

  Reservations and information

  1-800-UNITED-1 (1-800-864-8331)

  United offers an automated IVR (Interactive Voice Recognition) phone system, giving you a choice between speech recognition and touch-tone options. To navigate the 1-800-UNITED-1 menu by touch-tone, please see the list of options and corresponding touch-tone commands below:

  touch-tone menu commands table

  Option	Command
  Flight status	Press 1
  Book a flight	Press 2
  Existing reservation	Press 3
  MileagePlus	Press 4
  More options	Press 5
  Baggage	Press 5, then 1
  Refunds	Press 5, then 2
  Receipts	Press 5, then 3
  Feedback	Press 5, then 4
  Other services	Press 5, then 5

  Please note: While touch-tone menus are not available on all United calls, we will always allow the touch-tone option for entering your personal information, including account or credit card numbers. For example, if you are being asked for MileagePlus account number ABC12345, you can use your telephone keypad to enter the corresponding numerical digits: 22212345.

  Telecommunication device for the deaf or Teletypewriter

  TDD/TTY: 1-800-323-0170

• MileagePlus frequent flyer award reservations

  For award reservations on United and our MileagePlus partners

  1-800-UNITED-1 (1-800-864-8331)

• Travel reservations in other languages

  • Cantonese

    1-800-551-0943
    Monday – Friday, 8:00 a.m. – 9:00 p.m. Central time
    Saturday – Sunday, 8:00 a.m. – 6:00 p.m. Central time

  • Dutch

    1-800-225-8612
    Monday – Friday, 1:00 a.m. – 6:00 p.m. Central time

  • French

    1-800-537-3444
    1:00 a.m. – 9:00 p.m. daily, Central time

  • German

    1-800-537-2999
    1:00 a.m. – 9:00 p.m. daily, Central time

  • Hebrew

    1-800-225-8610
    Monday – Friday, 11:00 a.m. – 11:00 p.m. Central time

  • Italian

    1-800-537-8885
    Monday – Friday, 1:00 a.m. – 9:00 p.m. Central time
    Saturday – Sunday, 1:00 a.m. – 5:00 p.m. Central time

  • Japanese

  • 1-800-537-3366
    Monday – Friday, 7:00 a.m. – 9:00 p.m. Central time
    Saturday – Sunday, 8:00 a.m. – 9:00 p.m. Central time

  • Korean

    1-800-825-2136
    Monday – Friday, 9:00 a.m. – 9:00 p.m. Central time

  • Mandarin

    1-800-551-3062
    8:00 a.m. – 9:00 p.m. daily, Central time

  • Portuguese

    1-800-323-5359
    1:00 a.m. – 9:00 p.m. daily, Central time

  • Spanish

    1-800-426-5561
    24 hours a day, seven days a week

• United ticket offices

  Services provided by United ticket offices include:

  • Flight reservations
  • Ticket changes
  • Flight check-in, starting 24 hours prior to departure
  • Group ticketing
  • Seat assignments
  • Option to purchase Economy Plus® seating
  • Special meal requests
  • Special travel needs requests
  • MileagePlus enrollment
  • Alliance Partner ticketing

  New York City – Amtrak Penn Station

  8th Ave & 31st Street, Ticket Lobby
  New York, NY 10001
  Monday – Friday, 9:00 a.m. – 5:00 p.m.