Requesting mileage credit for non-airline partners

When submitting a request, please make sure to include your full name, your MileagePlus number and photocopies of the documents required by the partner.

If you would like to request mileage credit from United, a partner airline or a rail partner, visit the main Requesting Mileage Credit page for complete details.

  • Best Western International

    Best Western Rewards®

    Request missing mileage credit online.

    P.O. Box 42007
    Phoenix, AZ 85080-2007

    Please mail copies of your itemized hotel receipt and/or your Best Western Rewards Tracking Form to the above address if you provided your Best Western Rewards card or member number at the time of your Best Western stay and have not seen miles posted to your account within 30 days.

    Phone: 1-800-237-8483
    Fax: 1-623-780-6988, attn: Best Western Rewards Desk

    Carlson Hotels Worldwide

    Includes Radisson and Radisson Blu Hotels & Resorts, Park Plaza, Country Inns & Suites By Carlson and Park Inn

    Carlson Hotels Worldwide
    Customer Service
    11340 Blondo St.
    Omaha, NE 68164

    Please include guest name, hotel name, date of arrival and copy of hotel folio. Credit card receipts will not be accepted.
    Phone: 1-888-333-3333

    Choice Hotels International

    Includes Comfort Inn, Comfort Suites, Quality, Sleep Inn, Clarion, Cambria Suites, MainStay Suites, Suburban Extended Stay, Econo Lodge, Rodeway Inn and Ascend Collection

    Choice Service Center
    Grand Junction, CO 81503
    Phone: 1-888-770-6800
    Fax: 1-970-257-1062
    Email: ihelp@choicehotels.com

    Hilton HHonors

    Includes Hilton, Hilton Garden Inn, Conrad Hotels, Doubletree Hotels, Suites, Resorts and Clubs, Embassy Suites, Hampton Inn/Suites, Homewood Suites, Home2 Suites by Hilton and Hilton Grand Vacations

    Phone: 1-800-548-8690 (U.S. and Canada)
    Fax: 1-972-788-1818

    U.S. address

    Hilton HHonors Service Center
    P.O. Box 9003
    Addison, TX 75001

    International addresses

    Europe:

    4 Cadogan Square, Cadogan Street
    Glasgow, G2 7PH
    United Kingdom

    Japan:

    HHonors Customer Care
    Sumitomo Fudosan Shinjuku Grand Tower 8 Fl.
    8-17-1 Nishi-Shinjuku
    Shinjuku-ku, Tokyo 160-6108, Japan
    Phone: +81(0)3-6679-7777 (Japan)

    When requesting mileage credit

    MileagePlus members should provide the following information when requesting mileage credit: guest name, MileagePlus number, hotel name, stay period, room number and hotel folio copy (if available).

    Hyatt Hotels and Resorts

    Includes Hyatt Hotels & Resorts, Hyatt Place, Park Hyatt, Andaz and Summerfield Suites

    Phone: 1-800-30 HYATT (1-800-304-9288)
    Fax: 1-402-593-9449

    Gold Passport Customer Service
    P.O. Box 27089
    Omaha, NE 68127-0089

    La Quinta Inns & Suites

    Returns Service Center phone: 1-800-642-4258

    La Quinta Returns Service Center
    909 Hidden Ridge, Suite 600
    Irving, TX 75038

    Fax: 1-214-596-6004
    Email: LaQuintaReturns@laquinta.com

    Please include member name, MileagePlus/La Quinta Returns account numbers, address, hotel folio with hotel name, check-in and check-out dates and room rate paid on all correspondence.

    Le Meridien

    If you did not present your MileagePlus number at check-in, you can still request credit for miles after your stay. The dates of your stay must be within one year of the date of departure for this request to be processed.

    Request missing mileage credit online.

    Or mail a copy of your bill showing the dates of stay, your name, address, phone number, rate and your MileagePlus number to:

    Attn: Retros
    Starwood Corporate Services
    P.O. Box 141609
    Austin, TX 78714-1609

    You will hear from us only if your request cannot be processed. Otherwise, your miles will be processed in 6 to 8 weeks.

    Please note: You cannot receive both frequent flyer miles and Starpoints® for the same stay. If you have already received Starpoints, we will be unable to credit miles for your stay.

    Marriott Hotels & Resorts

    Includes Marriott Hotels & Resorts, Courtyard, Fairfield Inn, JW Marriott Hotels & Resorts, Renaissance Hotels, Resorts and Suites, Residence Inn, SpringHill Suites, TownePlace Suites, Autograph Collection and Marriott Vacation Club

    U.S. Office

    Phone: 1-801-468-4000 or 1-801-442-3354
    Fax: 1-801-468-4033

    Marriott Rewards Customer Service
    310 Bearcat Dr.
    Salt Lake City, UT 84115-2544

    London Office

    Phone: 011 44 207 584 5500
    011 49 699 508 6492 (German-speaking customers)
    Fax: 011 44 171 591 1130

    Marriott Rewards
    Bowater House West, 4th Floor
    114 Knightsbridge, London SW1X 7LT

    Dubai Office

    Phone: 011 971 4 265 1990
    Fax: 011 971 4 265 1849

    Marriott Rewards
    New Hamarian Office Bldg., 5th Floor
    P.O. Box 25455
    Abu Baker Al Siddique Rd.
    Al Murghabat Area Diera
    Dubai, United Arab Emirates

    Tokyo Office

    Phone: 011 81 3 5405 1513
    Fax: 011 81 3 5472 3600

    Marriott Rewards
    Urban Shinbashi Building, 7th Floor
    4-5-1 Shinbashi
    Minato-Ku, Tokyo 105-0004
    Japan

    IHG Priority Club Rewards

    Includes Candlewood Suites, Crown Plaza Hotels and Resorts, Holiday Inn Hotels and Resorts, Holiday Inn Express, Intercontinental Hotels and Resorts, Hotel Indigo and Staybridge Suites

    Phone: 1-888-211-9874

    Attn: Priority Club Service Center
    P.O. Box 30320
    Salt Lake City, UT 84130-0320

    Please include member name, account number, address, hotel folio with hotel name, check-in and check-out dates and room rate paid on all correspondence.

    Shangri-La Hotels & Resorts

    Includes Traders Hotels

    Shangri-La Hotels & Resorts
    Missing Award Miles Claims
    c/o Kowloon Shangri-La Hotel
    64 Mody Road, Basement 2
    Kowloon, Hong Kong

    Email: ffp_cro@shangri-la.com
    Fax: 011 852 2707 6088

    MileagePlus members should provide the following information when requesting missing mileage: name, MileagePlus number, hotel name, stay period, room number and hotel invoice copy.

    Starwood Hotels & Resorts Worldwide, Inc

    Includes Sheraton Hotels and Resorts, Four Points by Sheraton, St Regis Hotels and Resorts, W Hotels, Le Meridien The Luxury Collection, aloft, element and Westin Hotel and Resorts

    Request missing mileage credit online.

    Corporate Customer Service
    P.O. Box 141609
    Austin, TX 78714-1609
    Fax: 1-519-633-4931

    Taj Hotels Resorts and Palaces

    Oxford House, 2nd Floor
    15/17 N F Road, Apollo Bunder
    Mumbai 400 001, India

    Phone: +91 22 6665 1059
    Fax: +91 22 2284 6683
    E-mail: frequentflyer@tajhotels.com

    Please include member name, account number, address, hotel folio with hotel name, check-in and check-out date, room type and room rate

    Wyndham Rewards®

    Includes Wyndham Hotels and Resorts®, Ramada®, Days Inn®, Super 8®, Wingate® by Wyndham, Baymont Inn & Suites®, Microtel Inns & Suites®, Hawthorn Suites®, Howard Johnson®, Travelodge® and Knights Inn®

    Phone: 1-866-WYN-RWDS (1-866-996-7937)

    Wyndham Rewards Member Services
    P.O. Box 4888
    Aberdeen, SD 57402-4888

  • Dollar Rent A Car

    Request missing mileage credit online.

    Email: frequent_travelers@hertz.com

    Phone: 1-800-800-6080

    Address:
    Dollar Rent A Car
    Attn: Frequent Traveler Department
    P.O. Box 268899
    Oklahoma City, OK 73126-8899
    Please include a copy of your rental agreement and your membership number.

    ExecuCar

    To request a mileage credit, contact ExecuCar Customer Care Advocates via email, phone or mail. Include your name, date of travel, confirmation number and mileage amount. Credit valid for online reservations only.

    Email: customercare@supershuttle.net
    Phone: 1-888-888-6025

    Address:
    SuperShuttle
    Attn: Customer Care
    8930 S. Beck Avenue Suite 101
    Tempe, AZ 85284

    Hertz

    Request missing mileage credit online.

    Email: frequent_travelers@hertz.com

    Address:
    Hertz
    Attn: Frequent Traveler Department
    P.O. Box 268899
    Oklahoma City, OK 73126-8899
    Please include a copy of your rental agreement and your membership number.

    SuperShuttle

    To request mileage credit, contact SuperShuttle Customer Care Advocates via email, phone or mail. Include your name, date of travel, confirmation number and mileage amount. Credit valid for online reservations only.

    Email: customercare@supershuttle.net
    Phone: 1-888-888-6025

    Address:
    SuperShuttle
    Attn: Customer Care
    8930 S. Beck Avenue Suite 101
    Tempe, AZ 85284

    Thrifty Car Rental

    Request missing mileage credit online.

    Phone: 1-800-777-4761
    Email: frequent_travelers@hertz.com

    Address:
    Thrifty Car Rental
    Attn: Frequent Traveler Department
    P.O. Box 268899
    Oklahoma City, OK 73126-8899
    Please include a copy of your rental agreement and your membership number.

  • MileagePlus Visa and MasterCard mileage credit

    For mileage credit requests, please call Chase at 1-800-537-7783. Please be prepared to provide your credit card account number.

    Chase
    Attn: Corr Specialty
    MS IL1-6155
    2500 Westfield Drive
    Elgin, IL 60123

  • MileagePlus® Dining

    Note: You have 90 days to submit credit from the date of the original transaction.

    Call 1-800-555-5116 or send your full name and MileagePlus number and a copy of your dining receipt from the restaurant.

    Rewards Network
    300 South Park Road, Suite 300
    Hollywood, FL 33021

    Energy Plus™

    MileagePlus miles will automatically post within 2-4 weeks after the close of each billing cycle. If you do not receive your miles, please contact the Energy Plus Customer Care team.

    Note: Activation bonus miles are earned after two months of service and ongoing miles are earned after each billing cycle.

    Email: service@energypluscompany.com
    Phone: 1-877-320-0356

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