You'll find answers to frequently asked MileagePlus questions and requests on our MileagePlus Service Center page.
Still looking for a solution? MileagePlus Assistant is here to support your MileagePlus needs. Click the link below to get started.
Please note: Chat agents are available 24 hours a day, every day.
7:00 a.m.–midnight (CT), daily
1-800-421-4655 (toll-free)
1-713-952-1630 (charges may apply)
United offers an automated IVR (Interactive Voice Recognition) phone system, giving you a choice between speech recognition and touch-tone options. To navigate the MileagePlus phone menu via touch-tone, please see the list of options and corresponding commands below:
| Option | Command |
|---|---|
| Balance and transactions | Press 1 |
| Request mileage credit | Press 2 |
| Reservations | Press 3 |
| Upgrades | Press 4 |
| My account | Press 5 |
| My account – Balance | Press 5, then 1 |
| My account – Change PIN | Press 5, then 2 |
| My account – Log-in assistance | Press 5, then 3 |
| My account – Account changes | Press 5, then 4 |
| My account – Other account questions | Press 5, then 5 |
| Other options | Press 6 |
| Program info | Press 6, then 1 |
| Change PIN | Press 6, then 2 |
| Promotions | Press 6, then 3 |
| MileagePlus Explorer Card | Press 6, then 4 |
| MileagePlus program | Press 6, then 1, then 1 again |
| Premier® program | Press 6, then 1, then 2 |
| Awards | Press 6, then 1, then 3 |
| How to enroll | Press 6, then 1, then 4 |
| Partners | Press 6, then 1, then 5 |
Please note: While touch-tone menus are not available on all United calls, we will always allow the touch-tone option for entering your personal information, including account or credit card numbers. For example, if you are being asked for MileagePlus account number ABC12345, you can use your telephone keypad to enter the corresponding numerical digits: 22212345.
Contact your local United Customer Contact Center.
