MileagePlus contact information

MileagePlus automated phone system menu

United offers an automated IVR (Interactive Voice Recognition) phone system, giving you a choice between speech recognition and touch-tone options. To navigate the MileagePlus phone menu via touch-tone, please see the list of options and corresponding commands below:

MileagePlus automated phone system menu

Option	Command
Balance and transactions	Press 1
Request mileage credit	Press 2
Reservations	Press 3
Upgrades	Press 4
My account	Press 5
My account – Balance	Press 5, then 1
My account – Change PIN	Press 5, then 2
My account – Log-in assistance	Press 5, then 3
My account – Account changes	Press 5, then 4
My account – Other account questions	Press 5, then 5
Other options	Press 6
Program info	Press 6, then 1
Change PIN	Press 6, then 2
Promotions	Press 6, then 3
MileagePlus Explorer Card	Press 6, then 4
MileagePlus program	Press 6, then 1, then 1 again
Premier® program	Press 6, then 1, then 2
Awards	Press 6, then 1, then 3
How to enroll	Press 6, then 1, then 4
Partners	Press 6, then 1, then 5

Please note: While touch-tone menus are not available on all United calls, we will always allow the touch-tone option for entering your personal information, including account or credit card numbers. For example, if you are being asked for MileagePlus account number ABC12345, you can use your telephone keypad to enter the corresponding numerical digits: 22212345.