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alert icon   Impact of COVID-19 on travel

We want to make sure you get the assistance you need. If you’d like to change your upcoming travel plans, you can visit the My Trips page or the United app and use these step-by-step instructions. Please visit our Important Notices page for information about additional travel flexibility options. We want to prioritize those with the most time-sensitive plans, so if you're not traveling in the next 72 hours, please wait to reach out to us until you're closer to your trip.

Commonly asked questions

We always love hearing from our customers, but we’ve answered a few common questions below in case we can save you a phone call. Our FAQs and Helpful Information page might also help to clear things up.

  1. How do I change my ticket?
  2. How do I change my seat assignment?
  3. What is United's refund policy?

Contact information by topic

We have several teams standing by to help you. Browse the topics below to find the right one.

If you are calling from outside of the U.S. and Canada, please view international contact options.

  • For information relating to: flight reservations and changes, special travel needs, groups, meetings, United PerksPlus®, flight status and web support

    U.S. and Canada reservations assistance

    1-800-UNITED-1 (1-800-864-8331)
    For a list of touch-tone menu options, see the U.S. and Canada United Customer Contact Center information page.

    Telecommunication device for the deaf or Teletypewriter

    TDD/TTY: 1-800-323-0170 if you are calling from the U.S. and Canada

    View additional U.S. and Canada contact options

    Service charge information

    If you book your flight on united.com, you won’t have to pay a ticketing service charge. If you book with a United representative by phone or in person in the 50 United States and Canada, service charges are $25 by phone, $30 at a City Ticket Office and $50 at the airport. Ticketing charges may vary outside of the U.S. and Canada and based on United MileagePlus® Premier® status level.

    Specialty desks

    Special Travel Needs | United Groups and United Meetings | United PerksPlus | Web Support

    Flight arrival and departure information

    Look up flight status (terminal information, standby lists, detailed inflight amenities and more) or call 1-800-824-6200 from the U.S. and Canada.

  • For information about: MileagePlus membership, award reservations, finding your MileagePlus number, requesting missing mileage credit, updating your account information and any other MileagePlus inquiries

    View contact options

  • For information relating to: car and hotel reservations, United Vacations packages, United Cruises, United Club℠, Hemispheres magazine advertising, trip insurance and the carbon offsetting program

    Car reservations

    View contact options

    Hotel reservations

    View contact options

    United Packages

    View contact options

    United Vacations

    For vacation packages purchased in the U.S. or Canada for any destination worldwide:

    Email United Vacations

    Fill out our contact form

    1-888-854-3899 if you're calling from the U.S. and Canada
    Monday - Sunday 7:00 a.m. - 11:00 p.m. Central time

    FOR VACATION PACKAGES PURCHASED IN JAPAN FOR ANY DESTINATION WORLDWIDE:

    Email United Vacations

    0120-981-241 (toll-free if you're calling from Japan)
    Monday - Sunday 10:00 a.m. - 6:00 p.m. Japan Standard Time
    Closed on year-end and New Year holidays

    United Cruises

    Submit email form
    View more contact options

    1-800-211-2039 if you're calling from the U.S. and Canada

    United Club℠

    Email United Club
    View more contact options

    1-866-UA-CLUBS (1-866-822-5827) if you are calling from the U.S. and Canada

    United Signature Service℠

    View contact options

    Hemispheres magazine advertising information

    Email United Media
    View more contact options

    Travel insurance

    View contact options

    1-877-934-8308 if you are calling from the U.S. or 1-877-624-8196 if you are calling from Canada

    Carbon offsetting program

    Email Sustainable Travel International
    View more contact options

    1-503-488-5500 if you are calling the U.S. and Canada
    (Monday - Friday 8:00 a.m. - 5:00 p.m. Mountain time)

  • For information about: baggage liability, reporting lost articles, damage to checked bags or missing items from checked bags, initiating a baggage claim and tracking the progress on an existing inquiry

    View contact forms and policy information

    1-281-821-3526
    1-800-335-2247 (Toll-free if you are calling from the U.S. and Canada; Service is available in English and Spanish only)
    001-866-563-3244
    Country access code + 800-33-55-2247 (Toll-free if you are calling from Asia Pacific and Europe)

  • For information relating to: refund policies, submitting refund requests, checking the status of an existing request and requesting refunds for lost paper tickets

    View contact options

  • For questions or feedback regarding United or a United travel experience:

    View our contact options

  • United Cargo and QUICKPAK

    View contact options

    PetSafe® transportation

    View contact options

    In-cabin pet transportation

    1-800-UNITED-1 (1-800-864-8331) if you are calling from the U.S. and Canada

  • For information relating to: corporate headquarters, Investor Relations, United Services and media inquiries

    Corporate Headquarters

    Address and location information

    Investor Relations

    View contact options

    Media inquiries

    Members of the news media may contact us using the information below.

    View contact options

    Bug bounty program

    If you have a disability, you can call United's 24-hour Accessibility Desk within the U.S. or Canada, or from elsewhere call the United Customer Contact Center and ask to be connected to the Accessibility Desk.

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