Contact us

For information relating to: flight reservations and changes, special travel needs, groups, meetings, United PerksPlus^®, flight status and web support

U.S. and Canada reservations assistance

Phone number1-800-UNITED-1 (1-800-864-8331)
For a list of touch-tone menu options, see the U.S. and Canada United Customer Contact Center information page.

Telecommunication device for the deaf or Teletypewriter

TDD/TTY: 1-800-323-0170 if you are calling from the U.S. and Canada

View additional U.S. and Canada contact options

Service charge information

If you book your flight on united.com, you won’t have to pay a ticketing service charge. If you book with a United representative by phone or in person in the 50 United States and Canada, service charges are $25 by phone, $30 at a City Ticket Office and $50 at the airport. Ticketing charges may vary outside of the U.S. and Canada and based on United MileagePlus® Premier® status level.

Specialty desks

Special Travel Needs | United Groups and United Meetings | United PerksPlus | Web Support

Flight arrival and departure information

Look up flight status (terminal information, standby lists, detailed inflight amenities and more) or call 1-800-824-6200 from the U.S. and Canada.

For information about: MileagePlus membership, award reservations, finding your MileagePlus number, requesting missing mileage credit, updating your account information and any other MileagePlus inquiries

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For information relating to: car and hotel reservations, United Vacations packages, United Cruises, United Club℠, Hemispheres magazine advertising, trip insurance and the carbon offsetting program

Car reservations

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Hotel reservations

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United Vacations

For vacation packages purchased in the U.S. or Canada for any destination worldwide:

Email United Vacations

Fill out our contact form

Phone number 1-888-854-3899 if you're calling from the U.S. and Canada
Monday - Sunday 7:00 a.m. - 11:00 p.m. Central time

United Packages

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FOR VACATION PACKAGES PURCHASED IN JAPAN FOR ANY DESTINATION WORLDWIDE:

Email United Vacations

0120-981-241 (toll-free if you're calling from Japan)
Monday - Sunday 10:00 a.m. - 6:00 p.m. Japan Standard Time
Closed on year-end and New Year holidays

United Cruises

Submit email form
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Phone number 1-800-211-2039 if you're calling from the U.S. and Canada

United Club℠

Email United Club
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Phone number 1-866-UA-CLUBS (1-866-822-5827) if you are calling from the U.S. and Canada

United Signature Service℠

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Hemispheres magazine advertising information

Email United Media
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Travel insurance

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Phone number 1-877-934-8308 if you are calling from the U.S. or 1-877-624-8196 if you are calling from Canada

Carbon offsetting program

Email Sustainable Travel International
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Phone number 1-503-488-5500 if you are calling the U.S. and Canada
(Monday - Friday 8:00 a.m. - 5:00 p.m. Mountain time)

For information about: baggage liability, reporting lost articles, damage to checked bags or missing items from checked bags, initiating a baggage claim and tracking the progress on an existing inquiry

View contact forms and policy information

1-281-821-3526
1-800-335-2247 (Toll-free if you are calling from the U.S. and Canada; Service is available in English and Spanish only)
001-866-563-3244
Country access code + 800-33-55-2247 (Toll-free if you are calling from Asia Pacific and Europe)

For information relating to: refund policies, submitting refund requests, checking the status of an existing request and requesting refunds for lost paper tickets

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For questions or feedback regarding United or a United travel experience:

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United Cargo and QUICKPAK

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PetSafe^® transportation

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In-cabin pet transportation

1-800-UNITED-1 (1-800-864-8331) if you are calling from the U.S. and Canada

For information relating to: corporate headquarters, Investor Relations, United Services and media inquiries

Corporate Headquarters

Address and location information

Investor Relations

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Media inquiries

Members of the news media may contact us using the information below.

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Bug bounty program

If you have a disability, you can call United's 24-hour Accessibility Desk within the U.S. or Canada, or from elsewhere call the United Customer Contact Center and ask to be connected to the Accessibility Desk.