Contact us
Commonly asked questions
Before you call, we recommend checking our FAQs and Helpful Information page or seeing if your question is answered here.
- How do I change my ticket?
- How do I change my seat assignment?
- What is United's refund policy?
Contact information
Select a topic to find out how to contact the right team for assistance.
If you are calling from outside of the U.S. and Canada, please view international contact options.
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For information relating to: flight reservations and changes, special travel needs, groups, meetings, United PerksPlus®, flight status and Web support
U.S. and Canada reservations assistance
Phone number1-800-UNITED-1 (1-800-864-8331)
For a list of touch-tone menu options, see the U.S. and Canada United Customer Contact Center information page.Telecommunication device for the deaf or Teletypewriter
TDD/TTY: 1-800-323-0170 if you are calling from the U.S. and Canada
View additional U.S. and Canada contact options
Service charge information
Service charges for ticketing with a United representative in the 50 United States and Canada are $25 by phone, $30 at a City Ticket Office and $50 in person at the airport. Ticketing charges may vary outside of the U.S. and Canada and based on MileagePlus status level. The ticketing service charge does not apply for tickets purchased on united.com.
Specialty desks
Special Travel Needs | United Groups and United Meetings | United PerksPlus | Web Support
Flight arrival and departure information
Look up flight status (terminal information, standby lists, detailed inflight amenities and more) or call 1-800-824-6200 from the U.S. and Canada
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For information relating to: MileagePlus membership, award reservations, finding your MileagePlus number, requesting missing mileage credit, updating your account information and any other MileagePlus inquiries
Mileage Plus Service Center
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For information relating to: car and hotel reservations, United Vacations packages, United Cruises, United ClubSM, Hemispheres magazine advertising, trip insurance and the carbon offsetting program
Car reservations
Hotel reservations
United Vacations
For vacation packages purchased in the U.S. or Canada for any destination worldwide:
Phone number 1-888-854-3899 if you are calling from the U.S. and Canada
Monday - Sunday 7:00 a.m. - 11:00 p.m. Central timeFor vacation packages purchased in Japan for any destination worldwide:
Phone number 0120-981-241 (Toll-free if you are calling from Japan)
Monday - Sunday 10:00 a.m. - 6:00 p.m. Japan Standard Time
Closed on year-end and New Year holidaysUnited Cruises
Submit email form
View more contact optionsPhone number 1-800-211-2039 if you are calling from the U.S. and Canada
United ClubSM airport lounges
Email United Club
View more contact optionsPhone number 1-866-UA-CLUBS (1-866-822-5827) if you are calling from the U.S. and Canada
United Signature ServiceSM
Hemispheres magazine advertising information
Email United Media
View more contact optionsTravel insurance
Phone number 1-866-456-3104 if you are calling from the U.S. and Canada
Carbon offsetting program
Email Sustainable Travel International
View more contact optionsPhone number 1-503-488-5500 if you are calling the U.S. and Canada
(Monday - Friday 8:00 a.m. - 5:00 p.m. Mountain time) -
For information relating to: baggage liability, reporting lost articles, damage to checked baggage or missing items from checked baggage, initiating a baggage claim and tracking the progress on an existing inquiry
View contact forms and policy information
Phone number 1-281-821-3526
Phone number 1-800-335-2247 (Toll-free if you are calling from the U.S. and Canada; Service is available in English and Spanish only)
Phone number 001-866-563-3244
Phone number Country access code + 800-33-55-2247 (Toll-free if you are calling from Asia Pacific and Europe) -
For information relating to: refund policies, submitting refund requests, checking the status of an existing request and requesting refunds for lost paper tickets
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For questions or feedback regarding United or a United travel experience:
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United Cargo and QUICKPAK
PetSafe® animal transportation
In-cabin pet transportation
Phone number 1-800-UNITED-1 (1-800-864-8331) if you are calling from the U.S. and Canada
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For information relating to: corporate headquarters, Investor Relations, United Services and media inquiries
Corporate Headquarters
Address and location information
Investor Relations
Media inquiries
Members of the news media may contact us using the information below.
If you have a disability, you can call United's 24-hour Accessibility Desk within the United States or Canada, or from elsewhere call the United Customer Contact Center and ask to be connected to the Accessibility Desk.