File a claim or complaint in France

United contact information

If you have suggestions, concerns, compliments or complaints, visit We will acknowledge receipt within 24 hours and provide a substantive response within 30 days.

To request a refund, go to
Phone number (Reservations): 01 71 23 03 35 (toll-free within France)

15 avenue de l’Opera, 75001 Paris, France

Recourse to an ombudsman

If you are not satisfied with our handling of your complaint, United participates in the Association des Médiateurs Européens (AME), a consumer mediation service. You may file a claim against United with AME. The following are AME's contact details:

Address : 11 Place Dauphine, 75001 Paris, France


For more information about the AME, visit

Telephone block list

You have the right to block the use of your phone number for marketing purposes. You can register for the block list here.

Contract of Carriage

Please refer to United's Contract of Carriage for the general terms and conditions applying to your transportation.