Ticketing service charges

Effective July 18, 2013, service charges for ticketing with a United representative in the 50 United States and Canada are as follows:

  • $25 by phone
  • $30 at a City Ticket Office
  • $50 in person at the airport.

Prior to July 18, 2013, service charges for ticketing with a United representative in the 50 United States and Canada were $25 by phone and $30 at a City Ticket Office and $50 in person at the airport.

Ticketing charges may vary outside of the U.S. and Canada and by MileagePlus status level. Charges are nonrefundable and are applied per ticket for one-way and roundtrip travel.Charges do not apply for tickets purchased on united.com.

Booking by phone outside of the U.S. and Canada

Service charge policies for ticketing with a United representative by phone in Brazil and Mexico are reflected below. For service charges for ticketing outside of Brazil, Canada, Mexico or the U.S., please contact the appropriate United Reservations office.

Brazil – Service charges for ticketing by phone through United Reservations in Brazil will be assessed as follows:

  • 20.00 BRL – Non-award itineraries for customers with a Brazilian billing address
  • $25.00 USD – Award itineraries for customers with a Brazilian billing address

Mexico – Service charges for ticketing by phone through United Reservations in Mexico will be assessed as follows:

  • $26 USD (includes 4% value added tax) – All itineraries for customers with a Mexico billing address