Electronic certificates may be used for travel on United- and United Express®-operated flights, and United Express-marketed flights operated by other airlines. Certificates are not valid for travel on Star AllianceTM flights or United-marketed flights operated by other airlines. If you have an electronic certificate or a discount code for a travel certificate, please select one of the options below for instructions.
Please note that gift certificates cannot be used toward non-ticket purchases, including but not limited to Economy Plus®, Premier Access®, Award Accelerator®, Premier AcceleratorSM and Personal Miles®. If you would like to purchase these products, you must first finish booking your flight with your gift certificate or travel certificate and then sign in to your MileagePlus account or enter your confirmation number and last name at the bottom of the Manage Reservations page to make additional purchases.
United no longer issues or accepts paper certificates. If you are holding a paper certificate previously issued by United, you may exchange it for an electronic certificate by following the steps below. This will enable you to redeem your certificate online or over the phone.
To exchange your paper certificate:
Requests will take up 72 hours to process once received. An email with electronic certificate redemption instructions will be provided after your paper certificate is verified.
Please note that United no longer accepts paper certificates for ticketing at airport locations.