Refunds

Taiwan consumer protection notice

The seven-day refund period provided to consumers under Article 19 of Taiwan's Consumer Protection Act does not apply to international airline passenger services (including airline ticketing) due to an exception provided for such services under the Act. Any changes made to a ticketed reservation are subject to applicable fare regulations.

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Ticket Refund Policies

  • Under our 24-hour flexible booking policy, if your ticket was purchased through United in the last 24 hours and you completed your purchase one week or more before the original scheduled departure flight, it may qualify for waiver of change or cancellation fees.

  • Basic Economy tickets are not eligible for changes, but are eligible for a full refund inside 24 hours of booking as long as you completed your purchase one week or more before the original scheduled departure flight.

  • If your ticket qualifies, you can go to our Manage Reservations page to cancel your reservation and receive a refund.

  • In all other cases, a refund may be requested for any fare that allows refunds. Depending on the rules of the fare purchased, a cancellation fee may apply. Most fares are nonrefundable, and are not eligible for voluntary refunds. However, the value of your ticket may be eligible to be applied toward the price of a new ticket for a fee. Tickets are valid one year from the date of ticket issuance.

  • The refund amount you will receive depends on several variables. For example, tickets that are partially traveled will be calculated at a prorated amount based on the rules of the ticket purchased and segments flown. Fees and surcharges collected in conjunction with the ticket will only be refunded if applicable.

  • Credit card refunds will be processed within seven business days of the request. All other refunds will be processed within 20 business days of the request.

  • Your refund will be credited back to your original form of payment.

Select a section below for more information

Travel agency and cruise line agency tickets

Refunds for tickets issued through a travel agency should be processed through the issuing agency

Tickets issued by another airline

Refunds for tickets issued by another airline for United flights should be processed through the issuing airline.

Reissued and partially-used tickets

The refund amount for reissued or partially used tickets will be based on the difference between the fare plus charges applicable to the originally issued ticket and the fare plus charges of the segments flown.

MileagePlus®

MileagePlus award tickets are subject to the fees outlined in our MileagePlus Award Terms and Conditions.

MileagePlus mileage purchase

Purchased or transferred MileagePlus miles are added to the receiving account immediately, and these transactions are nonrefundable.

MileagePlus upgrade service fees

Members will be charged the service fee when requesting an upgrade to United PolarisSM first class, United First®, United Polaris business class or United Business®. If for any reason the upgrade is not provided, the service fee will be refunded in conjunction with the re-deposit of the miles used to upgrade

Delayed or canceled flights

When complications such as weather, air traffic control, and mechanical delays occur, you may be eligible to request a refund for a ticket that would otherwise be nonrefundable or have restrictions on refunds. In these situations, please submit a refund request.


If your flight is delayed two hours or more, and you would rather postpone your travel, please let us know, and we'll waive any change penalties that may have applied to your ticket. You may also receive a travel credit or refund for the unused portion of your trip if you choose not to travel. If your trip involves a connection and you have made it to the connecting city, you may ask to return to your origin and receive a travel credit or refund if there are no other suitable alternatives. The amount and type of credit will depend on the fare and what portion of the ticket has been used.

Different policies will apply when traveling to and from certain other countries. Learn more about policies specific to the European Union or refer to our Contract of Carriage for more information.

Refund request for nonrefundable tickets — unplanned event

United will refund change fees and tickets in certain cases. All requests must be received prior to the ticket’s expiration date and must be accompanied by proper documentation (see “Documentation requirements and processing” below). We will refund tickets only when the unplanned event prevents the use of that ticket within one year of the ticket’s date of issue. In all other instances, the fare can be credited toward future travel, though the customer may receive a refund for flight change fees (see “Change fee refunds” below).


If your refund request is approved, a refund will be provided to the original form of payment. Refunds for purchases made with Gift Certificates will be provided in the form of electronic travel certificates.


This policy applies in the following cases:

  • Death of the traveler, traveling companion or immediate family member
  • Travelers in the reservation actively on jury duty during the dates of planned travel
  • Certain illness situations
  • Immediate family members

    • adopted ward
    • aunt
    • brother
    • brother-in-law
    • daughter
    • daughter-in-law
    • domestic partner
    • father
    • father-in-law
    • foster brother
    • foster daughter
    • foster father
    • foster mother
    • foster sister
    • foster son
    • granddaughter
    • grandfather
    • grandmother
    • grandson
    • half-brother
    • half-sister
    • husband
    • legal guardian
    • mother
    • mother-in-law
    • nephew
    • niece
    • sister
    • sister-in-law
    • son
    • son-in-law
    • step-brother
    • step-daughter
    • step-father
    • step-mother
    • step-sister
    • step-son
    • uncle
    • wife

    Change fee refunds

    In the event that your travel plans change as a result of illness or jury duty, you will be required to pay the applicable change fee at the time of that change. Once this change fee is applied, you may submit a request to have the fee refunded.

    Ticket refunds

    Ticket refunds will be provided in the event of death and, in some cases, illness and jury duty. This applies to all tickets, including revenue, MileagePlus award tickets, promotional, bulk and net fares.

    Documentation requirements

    In case of death:

    Refunds require a copy of the death certificate. If your change is due to the death of an immediate family member, the request must contain the family member’s name and relationship to you.

    Illness situations:

    Change fee refunds require a letter (on letterhead) from a licensed physician confirming that travel was not recommended due to the customer's illness. Ticket refunds require a letter (on letterhead) from a licensed physician confirming that travel was not recommended within the validity of the ticket (one year of ticket’s issued date) due to illness. If the request is due to the illness of an immediate family member, the request must contain the family member’s name and relationship to you.

    Jury duty refunds requests:

    Refunds require a copy of the jury summons.


    Send all refund requests to United Refunds for consideration. Requests directed through other departments (contact centers, airport staff, etc.) will be referred to United Refunds.

    Surcharges and taxes

    Surcharges, including international and insurance surcharges filed as YQ or YR, will follow the refund rule of the fare. If the fare is nonrefundable, the surcharges are also nonrefundable.

    Lost paper tickets

    In the event that you have lost your paper ticket, please complete the lost ticket refund form. At least one of the following supporting documents must be provided in order for us to process your request:

    • Lost and/or Replacement Ticket number
    • If paid by check, copies of both sides of the canceled check
    • If purchased through a travel agency, a copy of the lost ticket, which can be requested from the issuing agency
    • If you are a travel agent submitting an application on behalf of your customer, please enclose a copy of your lost ticket coupon.

    You may submit your request by printing the lost ticket refund form, filling in the required information, and returning it to United. You may bring the form and supporting document(s) to any United Airlines ticketing location or mail it to the address on the form.


    The Lost Ticket Application must be submitted within 12 months after you purchased the lost ticket. All refund requests are subject to audit and final approval by the United Airlines Refund Department. A $150 nonrefundable processing fee will be charged for each lost ticket, and your application may take 90 days to process.


    All refund requests are subject to audit and final approval by the United Airlines Refund Department. All refunds, with the exception of purchases made with Gift Certificates, are credited to the form of payment of the original ticket. Refunds for purchases made with Gift Certificates will be provided in the form of electronic travel certificates. Please allow 90 days for processing of lost ticket claims.

    Advanced seat assignment

    In some cases, such as a last- minute change of aircraft or an irregular operation, you may be reaccommodated in a seat other than the one you originally selected. In most cases, you will be issued a new boarding pass. If you were not reaccommodated in a seat with similar or greater value, and you were issued a new boarding pass, the fees paid for the seat will automatically be refunded. If you were not issued a new boarding pass, please complete the refund request form.


    All refunds are credited to the original form of payment used. Please allow up to seven business days for a refund to post to your credit card. If the refund does not post within one billing cycle, please contact your credit card company for information. For all other forms of payment, please allow up to 20 days for a refund to be processed.

    Baggage subscription

    All United subscriptions are non-refundable once purchased. Requests for an individual baggage refund on an individual flight basis will not be granted. If you wish to upgrade your subscription or modify your renewal settings, please visit My Account.

    Cabin upgrade

    In some cases, such as a last- minute change of aircraft or an irregular operation, you may be reaccommodated in a seat other than the one you originally selected. In most cases, you will be issued a new boarding pass. If you were not reaccommodated in a seat with similar or greater value, and you were issued a new boarding pass, the fees paid for the seat will automatically be refunded. If you were not issued a new boarding pass, please complete the refund request form.


    All refunds are credited to the original form of payment used. Please allow up to seven business days for a refund to post to your credit card. If the refund does not post within one billing cycle, please contact your credit card company for information. For all other forms of payment, please allow up to 20 days for a refund to be processed.

    Checked bag

    Baggage service charge refunds may be permitted if you have paid for one or more checked bags and don't fly due to flight cancellations or schedule changes. Please complete the refund request form.


    All refunds are credited to the original form of payment used. Please allow up to seven business days for a refund to post to your credit card. If the refund does not post within one billing cycle, please contact your credit card company for information. For all other forms of payment, please allow up to 20 days for a refund to be processed.

    E-ticket

    For purchases made in the last 24 hours, a refund request can be made through the Manage Reservations page. To complete the E-Ticket refund request please complete the refund request form. All refund requests are subject to audit and final approval by the United Airlines Refund Department. All refunds are credited in the form of payment used to purchase the original ticket. From the date received please allow 20 business days to receive a cash refund. For credit card refunds please allow seven business days. If a credit card refund is not posted within one billing cycle, please contact your credit card company for information.

    Economy Plus® subscription

    All United subscriptions are non-refundable once purchased. Requests for an Economy Plus seat refund on an individual flight basis will not be granted. If you wish to upgrade your subscription or modify your renewal settings, please visit My Account.

    Food purchase

    A food purchase refund may be requested if you purchased an in-flight meal or snack and were dissatisfied for any reason.


    All refunds are credited to the original form of payment used. Please allow up to seven business days for a refund to post to your credit card. If the refund does not post within one billing cycle, please contact your credit card company for information. For all other forms of payment, please allow up to 20 days for a refund to be processed.

    Premier Access

    In the event of flight cancellation or involuntary schedule change, a refund of fees paid for unused Premier Access may be requested. Voluntary changes to your itinerary may forfeit your Premier Access purchase and any associated fees.


    All refunds are credited to the original form of payment used. Please allow up to seven business days for a refund to post to your credit card. If the refund does not post within one billing cycle, please contact your credit card company for information. For all other forms of payment, please allow up to 20 business days for a refund to be processed.

    Priority boarding

    In the event of flight cancellation or involuntary schedule change, a refund of fees paid for unused Priority Boarding may be requested. Voluntary changes to your itinerary may forfeit your Priority Boarding purchase and any associated fees.


    All refunds are credited to the original form of payment used. Please allow up to seven business days for a refund to post to your credit card. If the refund does not post within one billing cycle, please contact your credit card company for information. For all other forms of payment, please allow up to 20 business days for a refund to be processed.

    United Club membership

    All United Club memberships are non-refundable once purchased. If you wish to upgrade your subscription or modify your renewal settings, please visit My Account.

    United Travel Options Bundle

    All United Travel Options bundles and bundle components are nonrefundable. If you are eligible for a refund due to circumstances such as irregular operations, you should automatically receive a refund and an email receipt. (Please note: If you purchased Economy Plus® Enhanced and completed any associated travel, you will not be refunded for the extra award miles, Premier Access® or United ClubSM trip pass.)


    If you did not receive an email receipt and feel that you are due a refund, please fill out and submit the refund request form. Submitting a refund request does not guarantee that you will receive a refund.

    Wi-Fi

    If you purchased United Wi-Fi access and did not receive or were unable to use the service, you may request a refund using this form.


    If you purchased Gogo Inflight Internet access on a p.s flight between New York JFK and Los Angeles or San Francisco, or on one of our two-cabin regional aircraft CRJ-700, EMB170 and EMB175, please contact Gogo to request a refund.


    All refunds are credited to the original form of payment used. United is committed to processing Wi-Fi refunds within seven business days. Please allow up to one billing cycle for the activity to post to your credit card or seven days for the award miles to be credited back to your MileagePlus account. If the refund does not post within these time frame, please contact your credit card company or the MileagePlus Service Center.

    Other Refund Policies

    To learn about refund eligibility for fee payments, expand a section below for more information

    Baggage service fees

    Baggage service fee refunds may be requested if you have paid for one or more checked bags and don't travel as a result of a cancellation, change in schedule or schedule irregularity caused by United.

    Booking service fees

    Reservation booking service fees and close-in booking fees for award tickets are refundable only if you cancel your reservation within 24 hours of purchase. If you have purchased a ticket from United in the last 24 hours, go to Manage Reservations to cancel your reservation or contact the United Customer Contact Center for assistance.

    Day-of-departure upgrades

    Cabin upgrade fees are generally nonrefundable, but if a flight for which an upgrade fee has been paid is affected by a schedule change, cancellation or oversale, and you cannot be accommodated in a premium cabin on a later flight, you may request a refund of the fees paid for the upgrade using the refund request form.

    Economy Plus® seating

    There are certain scenarios where you may be reaccommodated in a seat other than the one you've purchased, such as in instances of irregular operations, a last minute aircraft change or an oversell. In these cases, you will be issued a new boarding pass. If you find that you have not been reaccommodated in a seat of similar or greater value, fees paid for the seat will usually automatically be refunded. In the event a new boarding pass is not issued, however, you may request a refund for your Economy Plus purchase.

    Contact United Refunds

    If you are unable to submit your request using our refund form, or if you need to send additional documentation and can’t do so electronically, you can contact United Refunds using one of the methods below. Please be sure to include, your United ticket number, your flight information and your contact information, and note the nature of your request.

    FAX

    1-872-825-9364

    POST MAIL

    United Airlines
    United Refunds
    P.O. Box 4607, Dept. NHCRF
    Houston, TX 77253-3056

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    Check the status of your refund by entering your ticket number and last name, document number, or your refund tracking number.



    Frequently asked questions

    How quickly will my refund be processed?

    Credit card refunds will be processed within seven business days of the request. All other refunds will be processed within 20 business days of the request, including:

    • cash
    • check
    • Traveler's check
    • united.com gift certificate
    • united.com gift TravelBank
    • PaypalTM
    • Electronic certificate

    How will my refund be credited?

    Your refund will be credited back to your original form of payment, as outlined below:

    Original form of paymentOriginal form of payment
    Cash, money order, cashier's check, certified bank check, personal or company check*Check (may be issued in person at any United airport or city ticket office or within 20 business days if received by mail)
    Credit cardCredit card
    Electronic certificate or other stored creditElectronic certificate
    Any combination of the aboveIndividual forms of payment based on how the original purchase was split