Special travel needs

United is pleased to provide transportation to customers who may require additional assistance. We maintain a strong relationship with numerous disability organizations throughout the country. In addition, we have formed an Accessible Travel Advisory Board made up of individuals representing several disabilities. The Board meets regularly to discuss issues pertaining to air travel and accessibility and offers suggestions and advice to improve our product. The mission of the group is to ensure that United will continue to offer clean, safe, reliable and accessible transportation for all customers, including those with disabilities. 

Customers with disabilities

Find information about accessibility, safety requirements, requesting special assistance, medical clearance and more.

To view a copy of the Department of Transportation 14 CFR Part 382 and/or to contact the Department of Transportation please see the Air Carriers Access Act page.

Special meals

See our menus available on flights in certain markets.

United is committed to ensuring that our customers with disabilities have equal access to our facilities and services. If you have a disability-related service concern during travel, you may ask to speak to a Complaint Resolution Official (CRO). A CRO is a specially trained employee available at each airport location who can answer your questions and ensure compliance with Department of Transportation Rule 14 CFR Part 382 and United policies. If you have a disability-related question prior to your travel with United or after your travel is completed, you can contact United's 24-hour Accessibility Desk at 1-800-228-2744 within the United States or Canada, or from elsewhere call United's Customer Contact Center and request to be connected to the Accessibility Desk.


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