File a claim or complaint in France

United contact information

If you have suggestions, concerns, compliments or complaints, visit united.com/feedback. We will acknowledge receipt within 24 hours and provide a substantive response within 30 days.

To request a refund, go to united.com/refunds
Phone number (Reservations): 01 71 23 03 35 (toll-free within France)

Etablissement principal en France:
United Airlines Inc
30, rue Victor Hugo
92300 Levallois-Perret

342 490 133 R.C.S. Nanterre

Recourse to an ombudsman

If you are not satisfied with our handling of your complaint, United participates in the Association des Médiateurs Européens (AME), a consumer mediation service. You may file a claim against United with AME. The following are AME's contact details:

Address : 11 Place Dauphine, 75001 Paris, France

Email: presidente.ame@gmail.com

Phone number: 09 53 01 02 69 (dialing from France), or +33 9 53 01 02 69 (dialing from abroad).

For more information about the AME, visit mediateurseuropeens.org

Telephone block list

You have the right to block the use of your phone number for marketing purposes. You can register for the block list here.

Contract of Carriage

Please refer to United's Contract of Carriage for the general terms and conditions applying to your transportation.