Important notices

Current as of [TIMESTAMP]. Information is updated as it is received.

 

Coronavirus (COVID-19) updates


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    1. On united.com, select “My trips” and enter your information
    2. Select “Change flight” and then “Edit” to make the following changes:
      1. Date of travel or destination
      2. Add a flight
      3. Remove a flight
    3. Select “Continue” and choose a new flight option
    4. Continue through booking to confirm our new flight

    Note: The change fee will display as waived, but any difference in fare may apply.

    Get more detailed instructions for changing or canceling flights

    We’re currently experiencing heavy traffic on our website. If you experience an error while trying to change or cancel your flight, please try again later.

    1. On united.com, select “My trips” and enter your information
    2. Select “Cancel flight”
    3. Confirm your flight cancellation
    4. If you have a future flight credit, select “Use Future Flight Credit” when you return to the reservation to shop for new flights and apply the credit toward the flight

    Get more detailed instructions for changing or canceling flights

    We’re currently experiencing heavy traffic on our website. If you experience an error while trying to change or cancel your flight, please try again later.

Travel waivers and updates

Due to fast changing government mandates and restrictions, this information is subject to change anytime and without notice. Find the latest information

There are currently no travel waivers in effect.​​

 

Wuhan, China Novel Coronavirus

Airports

  • Wuhan (WUH)

Original travel dates

January 22, 2020 - March 29, 2020

Additional information

Flight changes:

  • Refunds are allowed for unflown flights, even for nonrefundable tickets. Please visit united.com/refunds to submit a refund request.

​Original ticket must have been purchased by:

January 21, 2020

Travel agent information:

Travel agents may voluntarily self-refund (where allowed) by entering waiver code 7JCNQ in the OSI field (ARC reporting agencies) or ticket designator box (BSP reporting agencies).​

Refunds:

Travel agents may voluntarily self-refund tickets for unflown flights, even for nonrefundable tickets.

China Novel Coronavirus

Airports

  • Beijing (PEK)
  • Chengdu, CN (CTU)
  • Shanghai (PVG)

Original travel dates

January 24, 2020 - April 30, 2020

Additional information

Flight changes:

  • The change fee and any difference in fare will be waived for new United flights departing between January 24, 2020, and June 30, 2020, as long as travel is rescheduled in the originally ticketed cabin (any fare class) and between the same cities as originally ticketed.
  • For wholly rescheduled travel departing after January 24, 2020, or for a change in departure or destination city, the change fee will be waived, but a difference in fare may apply. Rescheduled travel must be completed within one year from the date when the ticket was issued.
  • Refunds are allowed for unflown flights, even for nonrefundable tickets. Please visit united.com/refunds to submit a refund request.
  • View your reservation and select Change Flight to search for alternate flights.

Original ticket must have been purchased by:

February 12, 2020

Travel agent information:

Travel agents may make voluntary changes or may voluntarily self-refund (where allowed) by entering waiver code 7JCNZ in the OSI field (ARC reporting agencies) or ticket designator box (BSP reporting agencies).​

Refunds:

Travel agents may voluntarily self-refund tickets for unflown flights, even for nonrefundable tickets.

Hong Kong Novel Coronavirus

Airports

  • Hong Kong (HKG)​

Original travel dates

January 28 – April 30, 2020

Additional information

Flight changes:

  • The change fee and any difference in fare will be waived for new United flights departing between January 28, 2020, and June 30, 2020, as long as travel is rescheduled in the originally ticketed cabin (any fare class) and between the same cities as originally ticketed.
  • For wholly rescheduled travel departing after January 28, 2020, or for a change in departure or destination city, the change fee will be waived, but a difference in fare may apply. Rescheduled travel must be completed within one year from the date when the ticket was issued.
  • Refunds are allowed for unflown flights, even for nonrefundable tickets. Please visit united.com/refunds to submit a refund request.
  • View your reservation and select Change Flight to search for alternate flights.

Original ticket must have been purchased by:

February 12, 2020

Travel agent information:

Travel agents may make voluntary changes or may voluntarily self-refund (where allowed) by entering waiver code 7JCP8 in the OSI field (ARC reporting agencies) or ticket designator box (BSP reporting agencies).​

Refunds:

Travel agents may voluntarily self-refund tickets for unflown flights, even for nonrefundable tickets.

South Korea Novel Coronavirus

Airports

  • Seoul-Incheon, KR (ICN)

Original travel dates

February 24, 2020 - April 30, 2020

Additional information

Flight changes:

  • The change fee and any difference in fare will be waived for new United flights departing between February 24, 2020 - June 30, 2020, as long as travel is rescheduled in the originally ticketed cabin (any fare class) and between the same cities as originally ticketed.
  • For wholly rescheduled travel departing after June 30, 2020, or for a change in departure or destination city, the change fee will be waived, but a difference in fare may apply. Rescheduled travel must be completed within one year from the date when the ticket was issued.
  • View your reservation and select Change Flight to search for alternate flights.

Original ticket must have been purchased by:

February 23, 2020

Travel agent information:

Travel agents may make voluntary changes or may voluntarily self-refund (where allowed) by entering waiver code 7JC40 in the OSI field (ARC reporting agencies) or ticket designator box (BSP reporting agencies).​

Refunds:

Travel agents may self-refund tickets under the following conditions:

  • Original flight is canceled
  • Original flight is delayed and is estimated to arrive at the final destination more than 2 hours after originally scheduled arrival time

Northern Italy Coronavirus

Airports

  • Bologna, IT (BLQ)
  • Rome, IT (FCO)
  • Genoa, IT (GOA)
  • Milan, IT (BGY)
  • Milan, IT (LIN)
  • Milan, IT (MXP)
  • Trieste, IT (TRS)
  • Turin, IT (TRN)
  • Venice, IT (VCE)
  • Verona, IT (VRN)

Original travel dates

February 27, 2020 - April 30, 2020

Additional information

Flight changes:

  • The change fee and any difference in fare will be waived for new United flights departing between February 27, 2020 - June 30, 2020, as long as travel is rescheduled in the originally ticketed cabin (any fare class) and between the same cities as originally ticketed.
  • For wholly rescheduled travel departing after June 30, 2020, or for a change in departure or destination city, the change fee will be waived, but a difference in fare may apply. Rescheduled travel must be completed within one year from the date when the ticket was issued.
  • View your reservation and select Change Flight to search for alternate flights.

Original ticket must have been purchased by:

February 26, 2020

Travel agent information:

Travel agents may make voluntary changes or may voluntarily self-refund (where allowed) by entering waiver code 7JC49 in the OSI field (ARC reporting agencies) or ticket designator box (BSP reporting agencies).​

Refunds:

Travel agents may self-refund tickets under the following conditions:

  • Original flight is canceled
  • Original flight is delayed and is estimated to arrive at the final destination more than 2 hours after originally scheduled arrival time

All change fees waived for tickets issued on or before March 2, 2020

Airports

  • All cities

Original travel dates

March 3, 2020 - May 31, 2020

Additional information

Flight changes:

  • New tickets must be reissued on/before December 31, 2020 or 12 months from original ticket date, whichever is earlier
  • Rebooked travel must commence within 12 months from the original ticket issue date

Original ticket must be issued on or before:

March 2, 2020

Travel agent information:

Travel agents may make voluntary changes by entering waiver code 7JC4S in the OSI field (ARC reporting agencies) or ticket designator box (BSP reporting agencies).​

Global

 

Asia

 

Australia and Pacific

 

Caribbean

 

Europe

 

Mexico and Central America

 

Middle East

 

North America

 

South America

 
Waiver:

For more information about what to do if your travel is affected by a waiver, visit the Flight Delays and Cancellations page.

Japan: Travel restrictions

Travelers who have been to any of the places listed below in the last 14 days are not allowed entry into Japan unless they are nationals of Japan or the spouse or children of nationals of Japan.

  • The Hubei Province or Zhejiang Province, China
  • Cheongdo County or Daegu City, Korea
  • Gyeongsan-si, Andong-si, Yeongcheon-si, Chilgok-gun, Uiseong-gun, Seongju-gun or Gunwi-gun in Gyeongsangbuk-do, Korea
  • The provinces of Alborz, Gilan, Golestan, Isfahan, Lorestan, Markazi, Mazandaran, Qazvin, Qom, Semnan or Tehran, Iran
  • San Marino or Aosta Valley, Emilia-Romagna, Friuli-Venezia Giulia, Liguria, Lombardy, Marche, Piedmont, Trentino-South Tyrol or Veneto, Italy
  • Iceland, Spain (Community of Madrid, Basque Autonomous Community, La Rioja or Chartered Community of Navarre) or Switzerland (Canton of Ticino or Basel-Stadt)
  • Passengers of the cruise ship, Westerdam

Nationals of China with a passport issued in Hubei Province or Zhejiang Province are not allowed to enter Japan unless they can prove that they have not been in either province during the last 14 days.

Visas issued on or before March 8, 2020 the Embassies, Consulates-General and Consulate of Japan in China, Hong Kong or Korea are invalidated.

Visa exemptions for passengers with a British National passport, passengers with a Hong Kong passport, passengers with a Macao passport and nationals of Korea have been suspended till March 31, 2020.

Visas issued on or before March 20, 2020 by the Embassies, Consulates-General and Consulate of Japan in Andorra, Austria, Belgium, Bulgaria, Croatia, Czechia, Cyprus, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Iran, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom or Vatican City are invalidated.

Nationals of Andorra, Austria, Belgium, Bulgaria, Croatia, Czechia, Cyprus, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Iran, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City and passengers with a British passport are no longer visa exempt to Japan until April 30, 2020.

Hong Kong: Travel restrictions

Citywide protests and strikes in Hong Kong may affect your travel plans. Please check your flight status at united.com or the United app before heading to Hong Kong International Airport (HKG). We also recommend leaving early to make sure you have plenty of time to travel to the airport and get through check-in and security.​​​

All travelers to Hong Kong must prove they haven’t traveled to Hubei, China, within the previous 14 days because of the new coronavirus outbreak. If they have, Hong Kong residents will be allowed to enter, but all other travelers will be denied entry without exception.

South Korea: Exit health screening

All travelers flying from Incheon International Airport to the U.S. must visit an exit screening station before checking in for their flights. We recommend allowing at least 3 hours at the airport before your flight.

Taipei: Travel restrictions

Taipei has imposed a mandatory self-quarantine for 14 days effective midnight March 19. Anyone arriving into Taipei will need to be quarantined for 14 days. If you hold a Hong Kong or Macao passport, live in the People’s Republic of China, Hong Kong or Macao, or have been to the People’s Republic of China, Hong Kong or Macao in the last 14 days, you will be denied entry to Taipei. If you are a citizen of the People’s Republic of China, you will also be denied entry, unless you are married to a citizen of Taipei.

Australia: Travel restrictions

Travelers are not allowed to transit through or enter Australia, except for those listed below:

  • Nationals of Australia and their immediate family members
  • Permanent residents of Australia and their immediate family members
  • Nationals of New Zealand residing in Australia
  • Airline crew
  • Diplomats accredited to Australia and currently residing in Australia, and their immediate family members
  • Nationals of Cook Islands, Fiji, French Polynesia, Kiribati, Marshall Islands, Micronesia (Federated States), Nauru, New Caledonia, New Zealand, Niue, Palau, Papua New Guinea, Samoa (American), Solomon Isl., Tonga, Tuvalu and Vanuatu when they are transiting through Australia to their home country

All travelers are required to self-isolate for 14 days from their arrival into Australia. If their duration of stay is less than 14 days, they must self-isolate for the entire duration of stay.

Guam: Travel restrictions

Travelers to Guam who have been in a country with confirmed COVID-19 cases for more than one week must hold a document recognized and certified by DPHSS (Guam Department of Social Health and Services), which confirms they are not infected with COVID-19, in order to enter the country. The date of the test must be not more than one week before the date of arrival. Any traveler entering Guam without proper documentation will be quarantined.

Marshall Islands: Travel restrictions

Travelers are not allowed to enter the Marshall Islands until April 5, 2020.

Micronesia: Travel restrictions

Travelers entering the state of Chuuk must be self-quarantined for 14 days in a COVID-19-free country before departure. Only residents and medical and technical personnel are allowed to enter the state of Pohnpei.

Palau: Travel restrictions

Travelers who have transited through or have been in China, Hong Kong or Macao in the past 14 days are not allowed to enter Palau. Effective Thursday, March 26, 2020, arriving travelers in Palau will have to enter 14-day quarantine regardless of nationality.

Saipan: Travel restrictions

Travelers arriving in Saipan from a country with an identified COVID-19 outbreak, inclusive of Guam, Hawaii, and the continental U.S., will be required to quarantine for 14 consecutive days at a hotel property. This applies to both residents and non-residents. Travelers who need to leave the island prior to the 14-day period will be allowed to depart back to Guam.

Travelers entering into the Northern Mariana Islands whose ultimate destination is the island of Tinian or the island of Rota, shall exercise the 14-day quarantine on the island of Saipan before traveling on to Tinian or Rota.

Tahiti: French Polynesia travel restrictions

Travelers are not allowed to enter French Polynesia (PPT) with the exception of residents of French Polynesia.

Germany: Travel restrictions

By the order of Germany’s Federal Ministry of the Interior, some travelers are prohibited from entering Germany for the next 30 days, starting March 17. Travelers still allowed in Germany include:

  • Schengen-associated nationals and citizens (The Schengen area includes Austria, Belgium, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland.)
  • Passengers in transit to another country
  • Passengers traveling for imperative family reasons
  • Third-country nationals who are long-term residents under the long-term residence directive and persons deriving their right to reside from other EU directives or national law or who hold national long-term visas
  • Travelers with an essential function or need (healthcare professionals, health researchers, elderly care professionals, frontier workers, transportation personnel such as flight crew, diplomats, staff of international organizations, military personnel, humanitarian workers)
  • People in need of international protection or for other humanitarian reasons

Israel: Travel restrictions

In response to the coronavirus outbreak, the Israeli government is only allowing Israeli citizens and residents entry into the country unless you have specific entry approval from the Population and Immigration Authority.

Alaska: Travel restrictions

As of March 25, 2020, all travelers arriving in Alaska are required to self-quarantine for 14 days upon arrival.

Canada: Travel restrictions

Travelers who have been outside of Canada or the U.S. in the past 14 days will not be allowed to enter, except for those listed below:

  • Nationals of Canada and their immediate family members
  • Permanent residents of Canada and their immediate family members
  • Diplomats
  • Person registered as an Indian under the Indian Act
  • Person authorized in writing by a consular officer of the government of Canada to come to Canada to reunite with immediate family members
  • Person who is exempt from the requirements to obtain a temporary resident visa under paragraph 190 (2)(a) of the Immigration and Refugee Protection Regulations, and their immediate family members
  • Person who enters Canada at the invitation of the Minister of Health for the purpose of assisting in the COVID-19 response
  • Person who arrives by means of an aircraft operated by Canadian Forces or the Department of National Defense
  • Member of the Canadian Forces or a visiting force, as defined in section 2 of the Visiting Forces Act, and their immediate family members
  • Protected person, under section 95 (2) of the Immigration and Refugee Protection Act
  • French citizen who resides in Saint-Pierre-et-Miquelon who has not been outside Saint-Pierre-et-Miquelon / Canada / U.S. in the last 14 days
  • Person or class of persons that the Chief Public Health Officer, appointed under subsection 6 (1) of the Public Health Agency of Canada Act, determines does not pose a risk of significant harm to public health or who will provide an essential service while in Canada
  • Person whom the Minister of Foreign Affairs, the Minister of Citizenship and Immigration or the Minister of Public Safety and Emergency Preparedness determines their presence is in the national interest.

Travelers who have been refused boarding in the past 14 days due to a medical reason related to Coronavirus (COVID-19) are not allowed to enter, and travelers with Coronavirus (COVID-19) symptoms are not allowed to travel to Canada until:

  • they have waited for a period of 14 days
  • they can present a medical certificate that confirms the patient is free from the Coronavirus (COVID-19).
  • All travelers are required to self-isolate for a period of 14 days upon arrival at their final destination in Canada. Any travelers who were on the cruise ship, Diamond Princess, are subject to a mandatory 14-day isolation at a quarantine facility upon arrival in Canada.

Hawaii: Self-quarantine for travelers arriving in Hawaii

Hawaii’s governor issued a mandatory 14-day self-quarantine order for all travelers arriving or returning to Hawaii. Travelers must complete a Hawaii Department of Agriculture form that will be distributed on board their flight which will also include the requirements for the 14-day quarantine, as well as the penalties. You must show a government issued ID upon arrival along with your form. You can find more information on the governor’s website.

Mexico: Travel restrictions

Health screenings will be conducted for all flights, international and domestic, for both departures and arrivals. There will be two series of screenings:

  • Screening 1: This will be conducted by health professionals. If the passenger or crew is deemed to be at risk of COVID-19 they will be sent to secondary screening.
  • Screening 2: This screening is done by “Sanidad International” (an international certified physician). If the passenger or crew fails the screening or is deem at risk of COVID-19, the patient will be sent to a medical facility.

Texas: Self-quarantine for certain travelers arriving in Texas

Starting March 28, 2020, at noon, every person traveling from New York, New Jersey, Connecticut or the city of New Orleans and entering the state of Texas as a final destination must quarantine for 14 days. You can find more information on the state’s website.

Brazil: Travel restrictions

Travelers arriving from Australia, China, Iceland, Iran, Japan, Korea, Malaysia, Norway, Switzerland, United Kingdom or a European Union member state are not allowed to enter Brazil, except for nationals of Brazil and their immediate family members, travelers who reside in Brazil, foreign professionals on a mission in the service of an international body, foreign employees accredited to the Brazilian government, travelers with an authorization issued by the Brazilian government and travelers with a National Migration Registry.

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    Depending on the destination of your international travel plans, there may be specific notices and advisories. For more information, visit the International Travel page.

    Cuba: Travel policy changes

    As of June 16, 2017, individual people-to-people travel to Cuba for customers who are subject to U.S. jurisdictions are no longer allowed. All customers booking travel on United to or from Cuba must certify their eligibility under one of the authorized categories provided. Please visit the U.S. Department of the Treasury’s Cuba travel page to learn more about the authorized categories for U.S. citizens to travel to Cuba.

    Additional security measures for international flights to the U.S.

    In addition to standard security procedures, the U.S. Department of Homeland Security (DHS) requires additional security measures for all international flights to the U.S., which may result in extra screening for everyday items such as large electronics, powder, food, books and magazines. TSA has a full list of what is and isn’t allowed on their website.

    Large electronics: Travelers with electronic devices larger than a standard smartphone should be prepared to remove these devices from their protective cases or outer packaging for inspection. If you have a case that requires a screwdriver or other special tools to remove, we recommend doing so before arriving at the airport.

    Powder-based substances: We recommend all customers place any items that resemble powder in their checked baggage. Some travelers with powder-based substances in their carry-on bags and personal items greater than what would fit in a standard soda can (12 fluid ounces or 350 milliliters) may be subject to additional security measures put in place by the DHS.

    For those selected for additional security measures, powder substances in excess of this amount won’t be allowed in the cabin of the aircraft. Examples of powder include ground coffee and tea, flour, sugar and spices. There are some exemptions, including baby formula, medically necessary powder and human remains.

    Please note that some foreign governments who perform this screening at the central checkpoint may follow more strict measures, including confiscating and disposing of powder-based substances in excess of permitted quantities.

    Arrival times: The Transportation Security Administration (TSA) recommends arriving at the airport at least three hours before your international flight to allow time for the additional security measures. Please note the airport check-in hours first.

    For more information, please visit the DHS website. You may also contact @AskTSA via Twitter or Facebook Messenger with specific questions or visit TSA customer service.

    Traveling on flights precleared by U.S. Customs and Border Protection

    If you’re traveling to the U.S. from one of the international airports listed below, we recommend you arrive at the airport three hours before your scheduled departure time. Flights from these airports are precleared by U.S. Customs and Border Protection, so please allow extra time to complete additional border security screening processes before you depart. When you arrive in the U.S., you’ll arrive at a domestic terminal.

    We operate flights precleared by U.S. CBP before departure from the following international airports: Aruba (AUA), Bermuda (BDA), Dublin (DUB), Freeport (FPO), Nassau (NAS), Shannon (SNN), Edmonton (YEG), Halifax (YHZ), Ottawa (YOW), Montreal (YUL), Vancouver (YVR), Winnipeg (YWG), Calgary (YYC) and Toronto Pearson (YYZ).

    ESTA approvals

    There have been some changes recently to the Electronic System for Travel Authorization (ESTA) applications and approvals are no longer processed instantly. If you don’t have a U.S. passport and require an ESTA, we recommend applying when you book your travel and no less than 72 hours prior to travel.

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    U.S. IDs

    Due to the coronavirus, if your driver's license or state-issued ID expired on or after March 1, 2020, and you are unable to renew at your state driver’s license agency, you may still use it as acceptable identification at the checkpoint. TSA will accept expired driver’s licenses or state-issued ID a year after expiration or 60 days after the duration of the emergency, whichever is longer.

    REAL ID enforcement

    Beginning October 1, 2021, every traveler must present a REAL ID-compliant driver’s license, state-issued enhanced driver’s license or other acceptable forms of identification, such as a valid passport or U.S. military ID, to fly within the U.S. Review the complete list of acceptable identification.

    Travelers who don’t present an acceptable form of identification won’t be permitted through the security checkpoint.

    Learn more about REAL ID enforcement and frequently asked questions.

    Cincinnati security checkpoint hours

    The security checkpoint at the Cincinnati Airport is open from 3:30 a.m. until 9 p.m. daily. Please plan to arrive at the airport prior to 9 p.m. – even if your flight is delayed – to make sure that you have enough time to pass through the security checkpoint before it closes. It will not stay open late to accommodate delayed departures, and you will not be able to board your flight.

    Denver construction

    If you’re flying out of Denver, we recommend arriving two hours before your scheduled departure time due to construction in the Great Hall of the Main Terminal. This ongoing construction may result in longer check-in times, new construction walls and limited dining and shopping options. Directional signage will be posted throughout the terminal and personnel will be available to answer questions. Please visit the Denver International Airport’s website for more information.

    Denver bag drop

    Denver International Airport (DEN) offers free bag drop and check-in service at the Transit Center and 75th Avenue to make it convenient for you to travel, baggage-free, from the time you arrive until you board your flight.

    • This service is for flights on United within the U.S. Flights to international destinations aren’t eligible for the bag drop service.
    • Drop your bags a minimum of 90 minutes before your flight.
    • Skip the ticket counter lines by checking your bag and getting your boarding pass.
    • This is a free service. Our bag fees still apply and can be paid at all bag drop locations.
    • Travelers with lap infants must go to the ticket counter for the child’s boarding pass.

    Transit Center bag check: Check your bag at the Transit Center and get your boarding pass before you head up to the terminal and through security.

    • Location: Transit Center, Level 1 (below The Westin)
    • Hours: 6 a.m. to 6 p.m. (for flights departing as late as midnight)

    75th Avenue drive-up bag check: Drive up and check your bag from the comfort of your car before you park. A greeter will remove your bags from your car, check you in for your flight and even print your boarding pass. Then, park in one of the lots or head to the terminal, baggage-free. Upon arriving at the terminal, head directly to security.

    • Location: 75th Avenue near the Pikes Peak parking lot
    • Directions: Exit Peña Blvd. at 75th Avenue, proceed straight through the Gun Club intersection and follow signs to the Bag Check queue
    • Hours: Saturday through Thursday, 4 a.m. to 4 p.m.; Friday, 4 a.m. to 7 p.m.

    Haneda airport processing times

    Due to airport expansion occurring at Haneda (HND), we recommend checking in online or with the United app and allowing extra time for checking bags and security screening.

    Houston Intercontinental construction

    On January 6, we’ll begin construction on the next phase of our new baggage handling system at Houston's George Bush Intercontinental Airport (IAH). As a result, we’re expecting more traffic than usual getting into the airport, and we recommend allowing extra time.

    Kansas City airport processing times

    We recommend that customers departing from Kansas City (MCI) allow extra time for check-in and security screening, especially during morning hours. Airport check-in counters open at 3:30 a.m. and TSA security checkpoints open at 3:45 a.m.

    Lafayette, Louisiana airport processing times

    We recommend that customers departing from Lafayette (LFT) allow extra time for check-in and security screening. Airport check-in counters open at 3:30 a.m. and TSA security checkpoints open at 3 a.m.

    Los Angeles traffic information and taxi/rideshare pickup

    Ongoing construction near Los Angeles (LAX) is causing heavy traffic outside the airport. We recommend allowing extra time and arriving at least two hours before your flight.

    Taxi and rideshare pickups leaving the airport have been relocated to LAX-it, a new area accessible to travelers by shuttle or a short walk from baggage claim. Learn more at flylax.com/lax-it

    Phoenix terminal change

    All our flights depart and arrive from the new Terminal 3 at Phoenix Sky Harbor International Airport (PHX).

    San Juan additional security screenings

    The TSA has implemented additional security measures at Luis Muñoz Marín International Airport (SJU) that require all wet or frozen food items to be removed from carry-on baggage and inspected. While food items are permitted in carry-on baggage, travelers departing San Juan are advised to allow extra time at security or to check bags containing wet or frozen food items to expedite the screening process. This policy applies to standard screening lanes but does not affect TSA Pre✓® lanes.

    Vail, Colorado, construction

    Construction is underway at Eagle County Regional Airport (EGE), resulting in a longer walk between the TSA security screening and gates. We recommend allowing more time for this distance, and require customers to check in 45 minutes before departure if traveling with checked baggage.

    Washington Dulles construction

    Construction is underway at Washington Dulles (IAD) near the ticket counters. This may lead to longer wait times if you’re checking in or checking bags, so we recommend getting to the airport early.

    Washington National construction

    Construction at Washington National Airport (DCA) is expected to cause traffic delays on airport roadways, as work crews close lanes in front of Terminal B. Please allow additional travel time to and from the airport. For pickups and drop-offs, please consider using the Terminal Garages since they are located outside the construction zone. Visit flyreagan.com/ProjectJourney for the latest updates.

    Williston, North Dakota, airport change

    All airlines now fly out of the new Williston Basin International Airport (XWA). If you’re flying from Williston, make sure you go to this airport and not Sloulin Field International Airport (ISN). The new airport is about 15 miles northwest of the old one. Find out more on the airport’s website.

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    The coronavirus outbreak continues to have a significant impact on travel demand. As a result, we've temporarily suspended operations at some of the United Club℠ locations and United Polaris® lounges across our network. For the most up-to-date information, visit our United Club and Lounge Locations page. Hours and available locations are subject to change.

    New York/Newark United Club updates

    We’re excited to share we’ve begun construction on a brand-new United Club location at Newark Liberty International Airport (EWR), our New York-area hub. To help us prepare, we’ve closed the temporary United Club pop-up location in Terminal C near Gate C124. During construction, you can visit our United Club locations in Terminal C, near Gates C74 and C93, or our location in Terminal A in Concourse A2.

    We may not be able to accept or sell United Club one-time passes at our locations in Terminal C during peak afternoon and evening travel times when these locations are at or near capacity. We'll continue to accept one-time passes in our Terminal A United Club location, space permitting, as well as throughout the United Club network.

    Phoenix United Club closure

    Because of our move to the new Terminal 3 at the Phoenix airport, our United Club location in Terminal 2 is closed. We’re looking forward to bringing you a brand-new space in Terminal 3 later this year.

    Portland, Oregon, elevator maintenance

    We’re working to modernize the elevator at our United Club location at Portland International Airport (PDX). Because of this, it’s currently out of service.

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    Tickets: For tickets issued March 3 through March 31, 2020, customers will be permitted to change free of charge to a flight of equal or lesser value for travel up to 12 months from the original ticket issue date. If the new flight is priced higher, the customer may change for no fee but must pay the fare difference. If the new flight is priced lower, the customer may change for free but no residual value will be given. If the customer decides to cancel their flight, they can retain the value of the ticket to be applied to a new ticket without fee for travel up to 12 months from the original ticket issue date.

    Cancellations: If the customer decides to cancel the flight they booked between March 3 and March 31, 2020, they can retain the value of the ticket to be applied to a new ticket without fee for travel up to 12 months from the original ticket issue date.

    Fare Validity: This applies to all tickets, all fare types, all destinations, all points-of-sale, all travel dates available for sale, provided ticket number starts with 016.

    Minimum Stay: No minimum stay.

    Blackout Dates: No blackout dates.

    Miscellaneous: Fares, fees, rules and offers are subject to change without notice. Seats are capacity-controlled and may not be available on all flights or days. Fares are nonrefundable except during the first 24 hours after purchase. Other restrictions may apply.

  • Our schedules remain fluid and as a result, we have waived change fees for any customer scheduled to travel through May 31, regardless of when they purchased their ticket or where they are traveling. As our international schedules evolve due to government mandates and restrictions, we are working to assist impacted customers in a way that is flexible and fair.

    Our goal remains to automatically rebook as many customers as possible within 6 hours of their originally scheduled flight. For any customer whose international travel is cancelled or disrupted by more than 6 hours because of schedule changes resulting from government restrictions, they will retain a travel credit equal to the value of their ticket. That credit can be used towards any flight, to any destination, for 12 months from the time of purchase. If the customer chooses not to use the credit, they will receive a refund to their original form of payment at the end of that 12-month period. Importantly, this new way of helping customers manage through changing flight schedules also applies to residents from other countries that effectively can no longer travel to the U.S. because they would face a 14-day quarantine upon arrival as well as customers impacted by more broadly by government-mandated travel restrictions or quarantines. In addition, this change also maintains our ability to manage our business through this evolving and difficult set of circumstances.

 

  

Cuba: Travel restrictions

By order of Cuban decree on March 24, 2020, entry to Cuba is banned for the next 30 days for Cuban citizens who permanently live abroad and foreign travelers. Cuban citizens who have their permanent residence in Cuba and foreign nationals with permanent residency in Cuba are allowed to enter and will be subject to a 14-day quarantine.