Commonly asked questions
We always love hearing from our customers, but we’ve answered a few common questions below in case we can save you a phone call. Our FAQs and Helpful Information page might also help to clear things up.
Contact information by topic
We have several teams standing by to help you. Browse the topics below to find the right one.
If you are calling from outside of the U.S. and Canada, please view international contact options.
For information relating to: flight reservations and changes, special travel needs, groups, meetings, United PerksPlus®, flight status and web support
U.S. and Canada reservations assistance
Phone number1-800-UNITED-1 (1-800-864-8331)
For a list of touch-tone menu options, see the U.S. and Canada United Customer Contact Center information page.
Telecommunication device for the deaf or Teletypewriter
TDD/TTY: 1-800-323-0170 if you are calling from the U.S. and Canada
Service charge information
If you book your flight on united.com, you won’t have to pay a ticketing service charge. If you book with a United representative by phone or in person in the 50 United States and Canada, service charges are $25 by phone, $30 at a City Ticket Office and $50 at the airport. Ticketing charges may vary outside of the U.S. and Canada and based on United MileagePlus® Premier® status level.
Flight arrival and departure information
Look up flight status (terminal information, standby lists, detailed inflight amenities and more) or call 1-800-824-6200 from the U.S. and Canada.
For information about: MileagePlus membership, award reservations, finding your MileagePlus number, requesting missing mileage credit, updating your account information and any other MileagePlus inquiries
For information relating to: car and hotel reservations, United Vacations packages, United Cruises, United Club℠, Hemispheres magazine advertising, trip insurance and the carbon offsetting program
For vacation packages purchased in the U.S. or Canada for any destination worldwide:
Phone number 1-888-854-3899 if you're calling from the U.S. and Canada
Monday - Sunday 7:00 a.m. - 11:00 p.m. Central time
FOR VACATION PACKAGES PURCHASED IN JAPAN FOR ANY DESTINATION WORLDWIDE:
0120-981-241 (toll-free if you're calling from Japan)
Monday - Sunday 10:00 a.m. - 6:00 p.m. Japan Standard Time
Closed on year-end and New Year holidays
Phone number 1-800-211-2039 if you're calling from the U.S. and Canada
Phone number 1-866-UA-CLUBS (1-866-822-5827) if you are calling from the U.S. and Canada
United Signature Service℠
Hemispheres magazine advertising information
Phone number 1-877-934-8308 if you are calling from the U.S. or 1-877-624-8196 if you are calling from Canada
Carbon offsetting program
Phone number 1-503-488-5500 if you are calling the U.S. and Canada
(Monday - Friday 8:00 a.m. - 5:00 p.m. Mountain time)
For information about: baggage liability, reporting lost articles, damage to checked bags or missing items from checked bags, initiating a baggage claim and tracking the progress on an existing inquiry
1-800-335-2247 (Toll-free if you are calling from the U.S. and Canada; Service is available in English and Spanish only)
Country access code + 800-33-55-2247 (Toll-free if you are calling from Asia Pacific and Europe)
For information relating to: refund policies, submitting refund requests, checking the status of an existing request and requesting refunds for lost paper tickets
For questions or feedback regarding United or a United travel experience:
For information relating to: corporate headquarters, Investor Relations, United Services and media inquiries
Members of the news media may contact us using the information below.
If you have a disability, you can call United's 24-hour Accessibility Desk within the U.S. or Canada, or from elsewhere call the United Customer Contact Center and ask to be connected to the Accessibility Desk.