Important notices

Current as of [TIMESTAMP]. Information is updated as it is received.

 

Coronavirus (COVID-19) updates


  •  
    1. On united.com, select “My trips” and enter your information
    2. Select “Change flight” and then “Edit” to make the following changes:
      1. Date of travel or destination
      2. Add a flight
      3. Remove a flight
    3. Select “Continue” and choose a new flight option
    4. Continue through booking to confirm our new flight

    Note: The change fee will display as waived, but any difference in fare may apply.

    Get more detailed instructions for changing or canceling flights

    We’re currently experiencing heavy traffic on our website. If you experience an error while trying to change or cancel your flight, please try again later.

    1. On united.com, select “My trips” and enter your information
    2. Select “Cancel flight”
    3. Confirm your flight cancellation
    4. If you have a future flight credit, select “Use Future Flight Credit” when you return to the reservation to shop for new flights and apply the credit toward the flight

    Get more detailed instructions for changing or canceling flights

    We’re currently experiencing heavy traffic on our website. If you experience an error while trying to change or cancel your flight, please try again later.

Face coverings required for all travelers

For everyone's safety, all travelers are required to wear a face covering with no vents or openings that fully covers their nose and mouth. Face coverings must be worn during the entire flight and in the airport, including at United customer service counters and kiosks, United ClubSM locations, our gates and our baggage claim areas. A face shield alone does not count as a face covering. Travelers who aren't wearing their face coverings in the airport or on board may be refused transport and could also lose their travel privileges on future United flights. Children younger than 2 years old are exempt.

Travel waivers and updates

Due to fast-changing government mandates and restrictions, this information is subject to change anytime and without notice.

If you’re traveling internationally, you can find the latest country-specific information through the U.S. Department of State website. If you’re traveling to the U.S., please also see the entry requirements below and visit the CDC State and Territorial Health website for up-to-date restrictions on each U.S. state.

If you’re traveling within the U.S., please visit the CDC State and Territorial Health website for up-to-date restrictions on each U.S. state.

There are currently no travel waivers in effect.​​

 

Tropical Storm Zeta

Airports

  • Cancun, MX (CUN)

Original travel dates

October 25, 2020 - October 28, 2020

Additional information

Flight changes:

The change fee and any difference in fare will be waived for new United flights departing on or before October 31, 2020, as long as travel is rescheduled in the originally ticketed cabin (any fare class) and between the same cities as originally ticketed. View your reservation and select Change Flight to search for alternate flights.

Original ticket must have been purchased by:

October 24, 2020

Travel agent information:

Travel agents may make voluntary changes by entering waiver code 7JCSR in the OSI field (ARC and BSP reporting agencies), for example, OSI UA 7XXXX.

Refunds:

Travel agents may self-refund tickets under the following conditions:

  • Original flight is canceled
  • Original flight is delayed and is estimated to arrive at the final destination more than 2 hours after originally scheduled arrival time

Rocky Mountain and High Plains Winter Weather

Airports

  • Alamosa, CO (ALS)
  • Aspen, CO (ASE)
  • Casper, WY (CPR)
  • Cheyenne, WY (CYS)
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Durango, CO (DRO)
  • Grand Junction, CO (GJT)
  • Gunnison, CO (GUC)
  • Hayden, CO (HDN)
  • Laramie, WY (LAR)
  • Moab, UT (CNY)
  • Montrose/Telluride, CO (MTJ)
  • North Platte, NE (LBF)
  • Pueblo, CO (PUB)
  • Scottsbluff, NE (BFF)
  • Vail/Eagle, CO (EGE)

Original travel dates

October 25, 2020 - October 26, 2020

Additional information

Flight changes:

The change fee and any difference in fare will be waived for new United flights departing on or before October 30, 2020, as long as travel is rescheduled in the originally ticketed cabin (any fare class) and between the same cities as originally ticketed. View your reservation and select Change Flight to search for alternate flights.

Original ticket must have been purchased by:

October 22, 2020

Travel agent information:

Travel agents may make voluntary changes by entering waiver code 7JCSH in the OSI field (ARC and BSP reporting agencies), for example, OSI UA 7XXXX.

Refunds:

Travel agents may self-refund tickets under the following conditions:

  • Original flight is canceled
  • Original flight is delayed and is estimated to arrive at the final destination more than 2 hours after originally scheduled arrival time

All change fees waived for tickets issued on or before March 2, 2020, for travel June 1 – Dec. 31

Airports

  • All cities

Original travel dates

June 1, 2020 - December 31, 2020

Additional information

Flight changes:

  • Changes or cancellations must be made on/before December 31, 2020
  • To make a change, go to My Trips to find your reservation and select “Change flight.” Fare difference may apply.
  • To cancel your flight and rebook later, go to My Trips and select “Cancel options” for future flight credit. You’ll have at least 24 months from the original ticket date to rebook travel with no change fees. Fare difference may apply.

Original ticket must be issued on or before:

March 2, 2020

Travel agent information:

Travel agents may make voluntary changes by entering waiver code 7JC51 in the OSI field (ARC and BSP reporting agencies), for example, OSI UA 7XXXX.

All change fees waived for tickets issued on or before March 2, 2020

Airports

  • All cities

Original travel dates

March 3, 2020 - May 31, 2020

Additional information

Flight changes:

  • New tickets must be reissued within 24 months from original ticket date
  • Rebooked travel must commence within 24 months from the original ticket issue date

Original ticket must be issued on or before:

March 2, 2020

Travel agent information:

Travel agents may make voluntary changes by entering waiver code 7JC4S in the OSI field (ARC and BSP reporting agencies), for example, OSI UA 7XXXX.

Global

 

Asia

 

Australia and Pacific

 

Caribbean

 

Europe

 

Mexico and Central America

 

Middle East

 

North America

 

South America

 
Waiver:

Change is here. Change fees are gone.

We’re permanently getting rid of change fees for most Economy and premium cabin tickets for travel within the U.S., or between the U.S. and Mexico or the Caribbean. Learn more

For all other destinations, change fees are waived through December 31, 2020. See terms and conditions

We’re extending electronic certificates

To give you more flexibility when you travel, electronic certificates are now valid for 24 months from the date they were issued. This includes all currently valid electronic certificates and all new ones issued on or after April 1, 2020.

This policy change will automatically appear, but it may not be reflected everywhere right away. We’d appreciate your patience as we work to make that happen.

Award flight redeposit fees waived

We’re waiving redeposit fees for award flights departing on or before December 31, 2020, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.

Traveling on partner airlines

If your trip includes travel on another airline, we recommend reviewing their travel guidelines to ensure you have a smooth trip.

For more information about what to do if your travel is affected by a waiver, visit the Flight Delays and Cancellations page.

China: Travel restrictions

China has issued entry restrictions for passengers traveling to mainland China. Chinese nationals and those with passports exempt from this rule will be allowed to enter. Effective September 28, 2020 foreign nationals holding China residence permits traveling for work, personal matters, and/or reunions are allowed entry into China with a relevant visa. Please contact the Chinese Embassy or consulate to confirm your travel validity. All passengers entering mainland China will be administered a COVID-19 test and must undergo a 14-day compulsory quarantine at their own expense.

Flying on United nonstop from the U.S. to mainland China

Effective September 15, 2020, passengers traveling to mainland China must obtain a nucleic acid RT-PCR test for COVID-19 within 3 days of departing the U.S. Antibody, serology, and antigen tests are not accepted. The test result page should include traveler name, date of birth, type of test conducted, result of test, report date, and name and contact information of the test facility. Children aged 2 and under are exempt from the U.S. departure test requirement.

Chinese nationals must upload their negative test result to the WeChat health app. The WeChat app will generate a QR code that allows the passenger to board flights to mainland China. United also encourages you to carry paper or electronic copies of your test results.

Foreign nationals with valid entry visas for mainland China are required to submit a negative NAT result to their local Chinese Consulate or the Embassy in order to obtain a health declaration form. United representatives will verify the date on the form before permitting boarding flights to mainland China. The health declaration form is different than an entry visa.

Flying to mainland China on a flight with a connection in the U.S. or another country

Passengers traveling to mainland China from the U.S. via a connection in another country, such as South Korea, Japan, the UK, Germany, or Canada, or passengers originating outside of the U.S. and making a connection in the U.S. to mainland China, must obtain a negative nucleic acid RT-PCR test for COVID-19 within 3 days of departure. Antibody, serology, and antigen tests are not accepted. The test result page should include traveler name, date of birth, type of test conducted, result of test, report date, and name and contact information of the test facility. Children aged 2 and under are exempt from the U.S. departure test requirement.

The requirements for Chinese nationals and foreign nationals outlined above also apply to passengers traveling on connecting flights.

Non-Functioning WeChat Health App

  • If the WeChat health app is functional after 1159pm ET September 20, Chinese nationals that present the green QR code with blue HS writing are authorized to board
  • Only if the app no longer functions, but the traveler presents a printed version or digital version (i.e. photo snapshot) of their boarding QR code (green code with blue HS writing), that is sufficient to allow boarding
  • Only if the app no longer functions, if the traveler can present a test result paper and verbally confirms they have complied with China’s test requirements that is sufficient to allow boarding

For more information on the above please visit the Chinese Embassy website or the Civil Aviation Administration of China website.

Updated October 6, 2020

Hong Kong: Travel restrictions

Travelers are not allowed to transit through or enter Hong Kong except for those listed below:

  • Passengers with a Hong Kong passport
  • Passengers with a British passport with "British National (Overseas)" nationality who are residents of Hong Kong
  • Residents of Hong Kong with a Permanent Identity Card, a valid work or study visa, or an extended visa who enter within the validity of a permitted stay.
  • Passengers with a residence or study visa or a Certificate of Entitlement issued by Hong Kong
  • Passengers who have only been to China, Taipei or Macao in the past 14 days
  • Passengers traveling from the mainland of China, Taipei or Macao who haven't been to any other country/region in the past 14 days
  • Passengers with a diplomatic, an official or a service passport traveling on duty
  • Spouses and minor children of Hong Kong residents

All travelers who are eligible to enter Hong Kong must quarantine for 14 days and present a completed Health Declaration Form to the Department of Health upon arrival. Passengers can only travel on flights operated by the same airline group and can't travel to the mainland of China through Hong Kong.

The government of Hong Kong requires travelers departing the U.S. (or who have been to a high-risk country as defined by the government of Hong Kong) to obtain the following before traveling. United is required to confirm each traveler has the following documents before allowing them to board the flight:

  • A nucleic acid test, as well as the results of the test. The test result page must indicate a nucleic acid test was performed within 72 hours prior to scheduled departure time of the last direct flight to Hong Kong, the result is negative, and includes full name of the traveler as it appears in the passport
  • If the items in bullet point #1 are not possible, the traveler may use a form to be completed by their health care provider administering the test. Download a sample form
  • Travelers are also required to obtain documentation that the testing facility is certified under state or federal regulations or is ISO 15189 accredited.
  • Proof of a hotel reservation for 14 days’ quarantine upon arrival, including returning residents

Updated October 21, 2020

India: Travel restrictions

Travelers aren’t allowed to enter India, except for those listed below:

  • Nationals of India and their spouses
  • Residents of India
  • Passengers with an Overseas Citizen of India (OCI) card or booklet
  • Students and minors if one of the parents is a national of India or OCI card holder
  • Single parents of a minor who is a national of India or OCI card holder
  • Passengers returning from a neighboring country via India to their country of residence
  • Passengers with diplomatic, official, UN/International Organizations or project visas
  • Passengers with a Persons of Indian Origin (PIO) card (until September 30, 2020)

Travelers aren’t allowed to transit through Delhi, and all regular visas and e-visas issued before June 30, 2020, stand suspended until further notice, except for:

  • Diplomatic, official, UN/International Organization or project visas/all categories of Employment visas
  • Business visas (excluding B-3 visas for sports)

Travelers should confirm they meet the entry requirements by visiting the Indian Embassy website.

Customers traveling on United from the U.S. to India nonstop must complete two online data submissions.

  • First, the Indian Government requires that you provide contact information at check-in prior to traveling. You will not be able to complete the check-in process without filling out this information.
  • Second, effective August 8, travelers are required to complete an online health declaration and an agreement to quarantine form at least three days prior to departure. Once completed, passengers will receive a unique reference number and copy of the submitted form. Passengers are required to present copies of the forms upon arrival in India. To complete this task, passengers are required to visit https://www.newdelhiairport.in/covid19 and click on the “Air Suvidha” drop-down link on the upper right-hand corner of the web page.

Quarantine is at the traveler’s expense and additional details of the duration of quarantine and exemptions are available at https://www.newdelhiairport.in/covid19

Finally, India requires all passengers to install the “Arogya Setu” app on their personal devices.

Updated October 2, 2020

Japan: Travel restrictions

Travelers who have been in the countries listed in the first section of this page in the past 14 days are not allowed to enter, with some exceptions.

Japan has also suspended or invalidated various visas. Be sure to check your visa validity.

Travelers to Japan can expect to be tested for COVID-19 upon arrival.

Japan has reopened its borders to certain foreign nationals with resident status. Visit Japan’s Ministry of Foreign Affairs website to learn more about the revised entry conditions. For foreign nationals that meet its entry requirements, Japan requires a negative COVID-19 test conducted within 72 hours of departure and a re-entry certification issued by the Japanese Embassy or a Consulate. This certificate must be in English.

  • Japan suggests that travelers ask their testing facility to comply with a specific form for verification of the test, which can be downloaded here. Otherwise, the test document must include traveler name, passport number, nationality, date of birth and gender. It must confirm that the test undertaken is authorized by Japan and include the test result as well as the date the test was taken and the date the results were received. Finally, the document must include the name and address of the testing facility and the name and signature, stamp or seal of the doctor.
  • Foreign nationals are also required to obtain from a Japanese Embassy/Consulate a "Re-entry Confirmation Letter". Please allow enough time to apply and obtain the certificate prior to flying.

For more information, visit Japan’s coronavirus (COVID-19) advisory information page.

Updated October 23, 2020

Singapore: Travel restrictions

Only returning residents of Singapore and travelers with a long-term pass are allowed to enter the country. Short-term visitors are not allowed to enter or transit Singapore. All travelers entering the country are required to fill out a health declaration form prior to boarding and quarantine for 14 days upon arrival.

Flights to Singapore will depart San Francisco and make a stop in Hong Kong before continuing on. The return flight from Singapore to San Francisco will also stop at Hong Kong. Passengers will be required to deplane at Hong Kong and process through a security check and temperature screen. Transfers beyond Singapore are currently not available, therefore all passengers must terminate their journey in Singapore.

South Korea: Travel restrictions

All travelers must take a COVID-19 test upon or within three days of arrival to Seoul, and those without a permanent residence in Korea must undergo a 14-day quarantine in a government facility at their own expense in addition to filling out the Agreement to Facility Quarantine document. Nationals and residents of Korea are required to install the self-quarantine safety protection mobile app (iOS, Android). Customers that intend to remain in Korea for a short stay are required to install the self-diagnosis mobile app.

Some short-term visas and visa exemptions are temporarily suspended. For the full set of entry requirements, please use our Travel Requirements page. You can also find the latest information on the website for the U.S. Embassy & Consulate in the Republic of Korea.

The Gangnam City Terminal is temporarily closed for check-in until further notice. Travelers should proceed to the airport for baggage acceptance.

Updated September 20, 2020

Taiwan: Travel restrictions

Only nationals of Taiwan and other exempt travelers will be allowed to enter. Foreign nationals who wish to travel to Taiwan for reasons other than tourism can apply for a special entry permit. U.S. nationals may contact the Taipei Economic and Cultural Representative Offices (TECRO) in the U.S. For more information on entry restrictions, visit https://www.roc-taiwan.org/us_en/index.html

All passengers must complete an electronic quarantine form 48 hours prior to arrival, and all arriving passengers are required to undergo a 14-day quarantine. Additionally, Taiwan requires all foreign nationals to present an English-language certificate of a negative COVID-19 RT-PCR test taken within three working days of boarding the flight to Taiwan. The following travelers are exempt from the test requirement:

  • Personnel on diplomatic or official business
  • Migrant workers
  • Students
  • Those coming to Taiwan for emergency situations
  • Taiwanese nationals
  • Travelers with alien resident certificate
  • Travelers with visas noted with “DC", "FD", "FO", "O", "FL", "FC", "FS" or "ER”
  • Travelers with Ministry of Foreign Affairs IDs

Updated October 14, 2020

Australia: Travel restrictions

Travelers are not allowed to transit through or enter Australia, except for those listed below:

  • Nationals of Australia and their immediate family members
  • Permanent residents of Australia and their immediate family members
  • Nationals of New Zealand residing in Australia and their immediate family members
  • Travelers arriving from New Zealand and having been in New Zealand in the past 14 days

All travelers are required to self-isolate for 14 days from their arrival into Australia. If their duration of stay is less than 14 days, they must self-isolate for the entire duration of stay. When travelers transit through Australia for eight to 72 hours, they must go to mandatory quarantine at the state designated facility until the time of their departing flight.

Updated October 20, 2020

Guam: Travel restrictions

All travelers entering Guam are subject to medical screening and a 14-day quarantine in a GovGuam facility. Travelers may be tested for COVID-19 during their stay on the sixth day after arrival, and those with a negative test result will be able to finish their quarantine at their home or approved rental lodging, subject to monitoring by DPHSS. Those who test positive will be subject to the DPHSS guidance for isolation.

For more information on travel requirements and a list of quarantine exemptions, visit the Guam Department of Public Health and Social Services website.

Updated September 28, 2020

Marshall Islands: Travel restrictions

Travelers are not allowed to enter the Marshall Islands.

Updated September 4, 2020

Micronesia: Travel restrictions

Until further notice, no passengers will be allowed to deplane at any of the four states in the Federated States of Micronesia including Yap, Chuuk, Pohnpei, and Kosrae.

New Zealand: Travel restrictions

All travelers entering New Zealand must register for their 14-day managed isolation and quarantine prior to departure through miq.govt.nz. They must also show proof of their pre-booked Managed Isolation Allocation System (MIAS) Voucher at check-in.

For more information please visit the New Zealand Government website.

Updated October 2, 2020

Palau: Travel restrictions

Travelers who have traveled through or to China, Hong Kong or Macao in the past 14 days are not allowed to enter Palau. Travelers must apply for and obtain a Quarantine Certificate before departure and are subject to quarantine for 14 days.

Updated October 2, 2020

Philippines: Travel restrictions

Travelers are not allowed to enter the Philippines, except for:

  • Nationals of the Philippines
  • Spouses of nationals of the Philippines traveling together or traveling to join the national of the Philippines, proper Philippine visa required for travel
  • Foreign minor children and children with special needs (of any age) of Filipino nationals, proper Philippine visa required for travel
  • Foreign parents of minor Filipino children and children with special needs (of any age), proper Philippine visa required for travel
  • Other exempt visa holders, including merchant seamen with a 9(c) visa, nationals of India with a Temporary Resident Visa, nationals of China (People's Rep.) with a Permanent Resident Visa who is spouse of a national of the Philippines, and passengers with a 13(a), 13(b), 13(c), 13(d), 13(e), 13(g), RA 7919, EO324 or Native-born visa issued by the Philippines. Above referenced visas are required for travel.
  • U.S. passport holders require a visa to be able to board flights to the Philippines. This includes U.S. passport holders born in the Philippines or those that may hold dual citizenship and only have a U.S. passport

For information on traveler exemptions and visa information, please visit the Philippine Embassy website at www.philippineembassy-usa.org/

All travelers will be required to complete a case investigation form prior to departure and undergo a COVID-19 test and quarantine at their own expense upon arrival. Customers should complete the case investigation form within three days prior to arrival at Manila and are requested to bring a printed copy of their unique QR registration code, which will be emailed upon completion of the form. A list of approved hotel properties for quarantine is available at the Bureau of Quarantine’s website.

Overseas Filipino Workers are exempted from the COVID-19 test and quarantine costs and should contact the Overseas Welfare Administration to make arrangements.

All customers traveling to/from the Philippines are required to wear a face shield in addition to face covering. United will provide face shields and coverings for customers that do not have them. Travelers will also have their temperatures checked upon arrival.

Starting October 21, non-essential travel by citizens and residents of the Philippines is approved. If you’re a citizen or resident of the Philippines and departing from MNL for non-essential travel, you’ll be required to show proof of a roundtrip ticket, travel and international health insurance, a B1 declaration form acknowledging risk of travel and a health certificate showing a negative COVID-19 antigen test taken within 24 hours of departure. Learn more

Visit the Philippine Embassy’s website for more information.

Updated October 20, 2020

Saipan: Travel restrictions

Any person entering the Northern Mariana Islands must quarantine for 5 to 7 days upon arrival at a CHCC approved quarantine site. Passengers must complete all of the following steps:

  • Fill out an online CNMI Mandatory Declaration Form at least three days prior to their arrival on Saipan
  • Register and respond daily to the Sara Alert Symptom Monitoring System for 14 consecutive days starting on the day after arrival
  • Quarantine for 5-7 days as prescribed by CHCC
  • Consent to specimen collection for COVID-19 testing upon arrival and 5 days after arrival

Updated September 10, 2020

Tahiti: French Polynesia travel restrictions

Travelers to French Polynesia who are older than 6 years of age are required to complete a coronavirus (COVID-19) RT-PCR test with proof of a negative result within three days before international departure. All travelers must also submit an ETIS application, with a printed receipt showing a QR code that must be presented upon arrival to the country.

Upon arrival in French Polynesia, travelers will also be provided with a free self-test kit which they must administer and submit to their place of lodging on the fourth day of their stay.

Aruba: Travel restrictions

The Government of Aruba is requiring all arriving passengers, including infants, to complete an online ED card process no more than 72 hours prior to their trip for approval to board their flight to Aruba. Travelers arriving from certain U.S. states must also upload a negative COVID-19 (PCR) test taken within 12 to 72 hours prior to departure, as Aruba will not allow them to take the test upon arrival.

Additionally, all travelers must complete a travel authorization at check-in and it’s highly recommended that all travelers present proof of a negative COVID-19 test (PCR) taken within 72 hours prior to boarding. All travelers must have health insurance purchased before departure and available at www.edcardaruba.aw. This does not apply to:

  • Residents of Aruba, Bonaire and Curacao
  • Travelers departing on the same calendar day
  • Dutch military personnel, their spouse and children

Those who are not tested prior to their trip will be required to pre-pay for a mandatory COVID-19 test upon arrival and must self-quarantine for 1 day. This does not apply to:

  • Travelers younger than 15 years
  • Travelers departing on the same calendar day

To complete the ED card process and for more information, visit www.edcardaruba.aw

Updated September 10, 2020

Bahamas: Travel restrictions

Travelers must complete a “Bahamas Health Visa” application at travel.gov.bs before departure. You must upload a negative Coronavirus (COVID-19) RT-PCR test result or select relevant exemption category, and provide your contact information. You must present the approved "Bahamas Health Visa" application at check-in and upon arrival.

Travelers must have a negative Coronavirus (COVID-19) RT-PCR test result from a sample dated 5 days (7 days beginning November 1, 2020) or less before arrival in the Bahamas. This does not apply to travelers who are 10 years and younger. Please note that the "rapid" or "quick" antibody test will not be accepted by authorities.

Travelers are subject to medical screening upon arrival and quarantine with monitoring for 14 days at their own expense.

Updated October 20, 2020

Jamaica: Travel restrictions

All visitors traveling to Jamaica must obtain travel authorization issued by the Government of Jamaica prior to boarding. For a travel authorization, travelers residing in Jamaica for a minimum of six continuous months in a calendar year can apply at https://jamcovid19.moh.gov.jm/immigration.html. Travelers not residing in Jamaica can apply at https://www.visitjamaica.com. Applications for travel authorization will be accepted up to 5 days, but no less than 48 hours before the intended date of arrival in Jamaica.

All non-resident visitors 12 years and older from countries designated as high-risk areas must provide a negative COVID-19 test taken within 10 days of their arrival date in Jamaica. The negative test result, along with the approved travel authorization, must be shown at check-in and arrival in Jamaica.

Types of tests accepted are:

  • Reverse Transcription Polymerase Chain Reaction Test (RT-PCR)
  • Nucleic Acid Amplification Test (NAAT)
  • An RNA, molecular or antigen test
  • Only results from oropharyngeal and nasopharyngeal samples will be accepted.

Test results must be Negative or Not Detected. Results from home-based test kits will not be accepted.

All passengers are subject to health screenings upon arrival and must sign a Quarantine Order. Those required to undergo a COVID-19 PCR test upon arrival must self-isolate at their intended place of stay. For more information, please visit the Jamaica Tourist board website.

Updated October 20, 2020

Puerto Rico: Travel restrictions

All passengers traveling to Puerto Rico must complete a Travel Declaration Form online at www.travelsafe.pr.gov or www.viajaseguro.pr.gov.

All travelers arriving to Puerto Rico will be required to quarantine at their own expense for 14 days or the duration of their stay, whichever is shorter, unless they:

  • Provide evidence of a negative molecular COVID-19 test that has been taken 72 hours prior to arrival
  • Have been tested within 72 hours prior to arrival but are awaiting confirmation of molecular COVID-19 test results. The passenger will need to quarantine until the results come in and are digitally submitted to the Puerto Rico Department of Health. A link to upload the results to the passenger’s Travel Declaration Form will be provided upon completing the form.

If you arrive to Puerto Rico and have not been tested before arrival, you’ll receive a Testing Authorization to be tested locally at your own expense upon submission of the Traveler Declaration Form. You must quarantine for the duration of the stay or until tested locally and confirmation of results are properly submitted to the Puerto Rico Department of Health.

Travelers will only be tested at the airport if they’re presenting symptoms upon arrival and are properly referred for testing by Puerto Rico Department of Health authorized personnel.

You’ll be required to interact daily, through text message or email, with the Puerto Rico Department of Health’s automated system for traveler vigilance and monitoring. You’ll be required to respond to a simple set of questions related to current symptoms on a daily basis.

St. Maarten: Travel restrictions

All arriving and transiting passengers to St. Maarten must obtain a health declaration form from https://stmaartenehas.com/ and complete it before arrival. They must also have a medical certificate with a negative COVID-19 PCR test result issued no more than 120 hours before arrival. This doesn’t apply to children 10 and under.

Updated October 9, 2020

Turks and Caicos: Travel restrictions

All travelers arriving into the Turks and Caicos Islands must have a travel authorization completed at least 24 hours before departure. Passengers can apply for travel authorization at turksandcaicostourism.com and must present it to immigration upon arrival. Travelers must also have a medical certificate with proof of a negative COVID-19 PCR test result issued no more than 5 days before departure. This doesn't apply to children younger than 10 years old.

Travelers are also subject to medical screening and quarantine for 14 days upon arrival.

Updated October 2, 2020

Belize: Travel restrictions

Within 72 hours of your flight to Belize, all travelers must download the Belize Health App at covid19.bz and complete the necessary information to receive a unique QR code and TRIP number which will be used upon arrival in Belize. Tourists are also required to book a “gold standard” hotel prior to departure and present proof of reservation upon arrival.

Travelers without a negative COVID-19 PCR test taken within 72 hours of boarding can take a test at their own expense upon arrival. Visit the Belize Tourism Board’s website for more information.

Updated October 21, 2020

Costa Rica: Travel restrictions

All passengers entering Costa Rica must complete Costa Rica’s health pass form in English or Spanish no more than 48 hours before their departure. This will generate a QR code which must be presented upon arrival.

Passengers must also have medical insurance and a negative COVID-19 PCR test issued no more than 72 hours before departure. Please see the medical insurance requirements and more on the Costa Rica Tourism Board’s website. Diplomats and Costa Rican citizens/residents are exempt from Costa Rica’s medical insurance and negative PCR test requirements. Beginning October 26, 2020, travelers will no longer need to present a negative COVID-19 PCR test to enter Costa Rica but must present a QR code, available after completing the health pass form online, and have medical insurance.

U.S. tourists who are residents of select states and meet the entry requirements are permitted to enter Costa Rica. U.S. passengers can show Costa Rica Immigration officials a valid driver’s license or state ID as proof of residency in an approved U.S. state. Beginning November 1, 2020, all tourists will be permitted to enter Costa Rica.

Updated October 23, 2020

El Salvador: Travel restrictions

The government of El Salvador requires travelers to have a printed negative COVID-19 (PCR) test result issued a maximum of 72 hours before departure. This doesn’t apply to travelers younger than two years, travelers with a diplomatic passport or travelers in transit.

Updated September 28, 2020

Guatemala: Travel restrictions

The government of Guatemala is requiring all arriving passengers aged 10 years and older to complete a Health Pass form prior to departure. This will generate a QR code, which must be printed or presented electronically upon arrival.

Additionally, all travelers aged 10 years and older must provide a printed or electronic copy of a medical certificate with a negative COVID-19 (PCR) or antigen test result issued 72 hours prior to departure.

Updated September 30, 2020

Honduras: Travel restrictions

The Government of Honduras requires all passengers to complete an immigration pre-registration form, health survey, sworn declaration to follow all of Honduras’ sanitary and health requirements, and a customs form prior to departure. Visit https://prechequeo.inm.gob.hn/ to complete these forms. All passengers must also have proof of a negative COVID-19 rapid or PCR test taken within 72 hours prior to arrival in Honduras. Travelers may be subject to further medical screenings and mandatory quarantine upon arrival.

Updated August 17, 2020

Belgium: Travel restrictions

Travelers aren’t allowed to enter. This doesn’t apply to:

  • Travelers arriving from EEA member states or Switzerland
  • Travelers arriving from Australia, Canada, Japan, Korea (Rep.), New Zealand, Rwanda, Thailand or Uruguay
  • Nationals of Andorra, Monaco, San Marino, Switzerland, Vatican City (Holy See) and EEA member states
  • Travelers with a British passport with nationality "British Citizen," "British Overseas Territories Citizen" issued by Gibraltar and British passports with a Certificate of Entitlement to the Right of Abode issued by the United Kingdom
  • Travelers with a consular, diplomatic, official, service or a special passport traveling on duty
  • Travelers with a "C" visa issued after March 18, 2020, by Belgium
  • Travelers with a long-term residence permit or a long-term “D” visa issued by Belgium
  • Travelers with a long-term residence permit or a long term “D” visa issued by EEA member states, Switzerland or the United Kingdom, returning via Belgium to their country of residence
  • Family members of nationals of EEA member states and Switzerland
  • Family members of British nationals
  • Military personnel

All travelers must complete a passenger locator form within 48 hours prior to arrival and are subject to medical screening and quarantine.

Updated September 30, 2020

France: Travel restrictions

Before you travel, check the French government’s website for the latest information.

A completed International Travel Certificate must be presented prior to boarding and to immigration upon arrival or when transiting France. You can download the form in English and French here – it’s located under the headline "Attestation de déplacement dérogatoire vers la France métropolitaine depuis les pays tiers et déclaration sur l'honneur." (This does not apply to passengers arriving from Andorra, Australia, Canada, Georgia, Japan, Monaco, New Zealand, Rwanda, San Marino, South Korea, Switzerland, Thailand, Tunisia, United Kingdom, Uruguay, Vatican City (Holy See), or an EEA Member State.)

Passengers must also:

  • Complete a declaration of honor stating that they don’t have symptoms of coronavirus (COVID-19), which must be dated and signed by the passenger, and will be subject to quarantine or isolation depending on whether they are symptomatic.
  • Wear a disposable medical face mask if the passenger is 11 years old or older. Read the full decree (in French only).
  • Have proof of a negative COVID-19 RT-PCR test taken at most 72 hours before departure, or receive a special exemption as noted below.

The French embassy or consulate may issue a special exemption to allow passengers to travel from the U.S. to France even if they do not have a negative COVID-19 test on departure.

  • Customers must present a permit issued by the French Embassy or French Consulate General.
  • The customer will be required to take a COVID-19 test upon arrival.

This does not apply to passengers younger than 11 years old, and members of delegation on official mission, diplomatic mission staff, or international organization staff with headquarters or offices located in France, as well as their spouse and children, are exempt. Passengers who originate from a country from which the test is not requested and transit through the U.S. are not required to have a negative PCR test result for boarding on their flight to France. Passengers flying from the U.S. to Charles De Gaulle Airport, to connect to another Schengen country are not required to have a PCR test result for boarding, except if it is required in the country of their final destination.

Updated September 10, 2020

Germany: Travel restrictions

By the order of Germany’s Federal Ministry of the Interior, select passengers are not allowed to enter Germany. Please check the entry restrictions for your trip.

Travelers who visit Germany are subject to quarantine for 14 days. Travelers coming from the U.S. whose final destination is Germany will be required to take a COVID-19 test upon arrival. Those who arrive with proof of a negative PCR test conducted no more than 48 hours prior to arrival are exempt from this requirement. A negative COVID-19 test will end the quarantine requirement. Visit this website for more information about testing restrictions.

Updated August 28, 2020

Ireland: Travel restrictions

All passengers arriving in Ireland (Rep.) from the United States who are 16 years old or older, including Irish citizens, are required to complete a COVID-19 Passenger Locator Form within 48 hours prior to arrival. Details of children under the age of 16 should be included on a form completed by an adult accompanying them. After completing the form, passengers will receive an email receipt. Paper forms will be available at the airport upon arrival, but we recommend completing the online form ahead of time. Passengers must present this email receipt or a completed printed version of the form upon arrival. All passengers arriving in Ireland (Rep.) from the United States, including Irish citizens, are also requested to restrict their movement for 14 days.

For more information on Ireland’s public health measures, visit gov.ie/locatorform

Updated August 28, 2020

Netherlands: Travel restrictions

The Netherlands currently has some restrictions on travel, so check your specific entry restrictions. You can also find more information on the Government of the Netherlands website.

Boyfriends/girlfriends/partners of residents of the Netherlands, as well as accompanying children who are younger than 18 years old, must complete a "Declaration of relationship for COVID entry ban exemption” to be used in connection with documentation for entry, signed by the person residing in the Netherlands. The form must be presented to immigration upon arrival. You can find more detail on the Government of the Netherlands website.

Passengers who are departing from high-risk COVID-19 countries must present to United a completed "Health Declaration Form" before boarding. This doesn’t apply to passengers younger than 13 years. The government of the Netherlands also requires you read these documents before traveling:

Passengers are subject to self-quarantine for 10 days. Learn more.

Updated August 20, 2020

Switzerland: Travel restrictions

Before you visit Switzerland, please check the entry restrictions for your trip and learn more on the government of Switzerland’s website.

Travelers are subject to quarantine for 10 days, with some exceptions. For more information on the quarantine, please visit the government of Switzerland’s website.

Updated August 31, 2020

United Kingdom: Travel restrictions and essential information

To protect everyone’s health, all travelers must complete an online passenger locator form before arrival in the United Kingdom.

Travelers may also be required to self-isolate for 14 days on arrival and are advised to check the exempt countries list immediately before travel, as this list can change at short notice.

It is a legal requirement that everyone wears a face covering on public transport in the UK.

Failure to comply with the above measures is a criminal offense and could result in a fine. Please visit www.gov.uk/uk-border-control for detailed public health advice and requirements for entering the UK.

Updated October 23, 2020

Israel: Travel restrictions

Travelers are not allowed to enter and transit. This doesn’t apply to nationals or residents of Israel.

Foreigners, including U.S. citizens, who are not Israeli citizens or permanent residents will not be allowed to enter Israel unless they’ve obtained a travel exception. Customers whose lives are based in Israel and wish to travel should contact the Consular Department of the closest Israeli embassy or consulate for further information.

Travelers who are authorized to enter Israel are also required to complete an online application and obtain an authorization to travel from the Israeli Government managed website. This authorization is required no more than 24 hours prior to arrival in Israel. Similarly, travelers are required to complete an application prior to departing Israel. Travelers can complete the mandatory process through the links below, and it’s recommended that you keep a digital and hard copy of your clearance with you because you’ll need it to board your flight.

For travel to Israel: https://www.gov.il/en/service/request-entry-to-israel-covid19
For travel from Israel: https://www.gov.il/en/service/request-depart-from-israel-covid19

Travelers are also subject to quarantine for 14 days and must present a completed Health Declaration Form upon arrival. Learn more

Updated October 20, 2020

Alaska: Travel restrictions

All arriving out-of-state Alaska passengers must complete an online Traveler Declaration Form, as well as provide a negative COVID-19 PCR test taken within the last 72 hours, and present results upon arrival.

If a non-resident arrives without a pre-test, testing is available for $250 per test. You will be required to self-quarantine at your expense while waiting on results.

You can visit Alaska’s official government website for more information.

Updated September 4, 2020

Canada: Travel restrictions

Travelers are not allowed to enter Canada, with the exception of:

  • Nationals of Canada
  • Permanent residents of Canada
  • Immediate and extended family members of nationals and permanent residents of Canada who are traveling to be with the national or permanent resident for a period of at least 15 days. Extended family members must have a statutory declaration signed by the Canadian national attesting to the relationship and a letter issued by IRCC authorizing travel.
  • Passengers arriving from the USA traveling for a purpose other than tourism
  • Passengers who don’t need to obtain a temporary resident visa and their immediate family members who are traveling for a purpose other than tourism
  • Students
  • Merchant seamen
  • Indians under the Indian Act
  • Nationals of France who reside in Saint-Pierre-et-Miquelon and have only been in Saint-Pierre-et-Miquelon, the USA or Canada in the past 14 days

Travelers are required to undergo a temperature check prior to boarding their flight to Canada. They should also download the ArriveCAN app to their personal devices to submit required information up to 48 hours before arriving in Canada. Download the ArriveCAN app: iOS, Android or web format.

Travelers must arrive at Calgary (YYC), Montreal (YUL), Toronto (YYZ), or Vancouver (YVR), unless they’re flying direct from the U.S., Central America or South America. All travelers are subject to quarantine for 14 days.

For more information, visit the Canadian government’s website.

Updated October 20, 2020

Connecticut: Travel restrictions

As of July 28, all passengers traveling to Connecticut are subject to a mandatory 14-day self-quarantine upon arrival if they’re originating from a restricted state or territory. For more information, visit the state of Connecticut’s website.

Updated August 18, 2020

Hawaii: Self-quarantine for travelers arriving in Hawaii

Hawaii’s governor issued a mandatory 14-day self-quarantine order for all travelers arriving or returning to Hawaii. All travelers, including both residents and visitors, are required to self-quarantine for 14 days from their arrival into Hawaii and fill out a travel and health questionnaire. Starting September 1, all adult travelers flying to or transiting through Hawaii must complete a health form online. Paper forms will no longer be accepted, and United highly recommends completing the online application before boarding to avoid long wait times upon arrival and missed flight connections.

If your duration of stay is less than 14 days, you must self-quarantine for the entire duration of your stay in a residence, hotel room or rented accommodations. People traveling between the islands will no longer be subject to a 14-day self-quarantine.

You can’t use shared facilities or go to public places like the beach, pools, fitness centers, shopping centers, restaurants, bars or local attractions. You can only leave your quarantine location for medical emergencies or to seek medical care, and you can’t have visitors.

Effective October 15, travelers to Hawaii can be exempted from the quarantine requirement if they undergo a state-approved COVID-19 test within 72 hours of travel and present a negative test result. Tests performed at facilities not included on the state of Hawaii’s designated Trusted Testing and Travel Partners list will not be accepted. If you’re traveling from San Francisco to Hawaii, you may be able to arrange your test through United.

Travelers must complete a Hawaii Department of Agriculture form that will be distributed on board their flight. You must show a government issued ID upon arrival along with your form. You can find more information on the State of Hawaii’s Safe Travels page.

Updated October 20, 2020

Massachusetts: Travel requirements

The State of Massachusetts requires all arriving passengers, including returning residents, to complete a "Massachusetts Travel Form" prior to their flight unless visiting from an area designated as "lower-risk". Passengers from states with significant spread of COVID-19 must quarantine for 14 days upon arrival or produce a negative COVID-19 test result that has been administered 72 hours prior to arrival.

New Jersey: Travel restrictions

As of July 28, all passengers traveling to New Jersey are subject to a mandatory 14-day self-quarantine upon arrival if they’re originating from a restricted state or territory. For more information, visit the state of New Jersey’s website.

Updated August 18, 2020

New York: Travel restrictions

As of July 28, all passengers traveling to New York are subject to a mandatory 14-day self-quarantine upon arrival if they’re originating from a restricted state or territory. If you’re flying to New York directly from any of these states, you must fill out a Traveler Health Form online at traveler.health.ny.gov and save your email confirmation so you can show it upon arrival. Paper forms will be available at the airport, but we recommend completing the form ahead of time. For more information, visit New York State’s website.

Updated August 18, 2020

United States: Entry restrictions

By Presidential Proclamation, there are entry restrictions if you’re traveling to the U.S. from:

  • Brazil
  • China
  • European Shengen area (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City)
  • Iran
  • The Republic of Ireland
  • The United Kingdom

Customers traveling from these countries who are U.S. citizens, lawful permanent residents or immediate family members of U.S. citizens are recommended to self-quarantine for 14 days upon entering the U.S.

Non-U.S. citizens who have visited the countries listed above in the past 14 days will not be allowed to enter or transit through the United States.

To check specific entry restrictions for your trip, please enter your information on our Travel Restrictions page.

Updated September 14, 2020

Mexico: Travel restrictions

Travelers entering Mexico must complete a "Cuestionario de indentificacion de factores de riesgo en viajeros" form and present it to immigration upon arrival. The form can be found at afac.hostingerapp.com.

Panama: Travel restrictions

The Government of Panama requires that all passengers present either proof of a negative COVID-19 PCR/Antigen test result from a test taken within 48 hours prior to departure in English or Spanish, or take a test upon arrival at their own expense, except travelers with a diplomatic or consular passport or those who have “laissez passer.” Passengers who arrive to Panama without a valid negative test must take a rapid COVID-19 PCR test at the terminal and will be subject to quarantine if they test positive.

Updated October 16, 2020

Argentina: Travel restrictions

Travelers are not allowed to enter Argentina, except for nationals and residents of Argentina. All travelers entering or departing Argentina must complete an electronic sworn statement ("Declaración Jurada Electrónica para el ingreso al Territorio Nacional") on the government of Argentina’s website within 48 hours prior to departure. After completing the statement, you’ll receive a confirmation email and QR code. You may be asked to provide this verification at the gate.

Travelers entering Argentina are subject to a mandatory quarantine for 14 days upon arrival and will have to use a COVID-19 app during that period of time. The app can be downloaded from this website: https://www.argentina.gob.ar/interior/migraciones/ddjj-migraciones

Updated October 6, 2020

Colombia: Travel restrictions

Beginning October 1, 2020, travelers must have a medical certificate with a negative Coronavirus (COVID-19) PCR test result issued at most 96 hours before departure from the first embarkation point.

A completed “Check-Mig” form must be submitted before departure. Fill it out here in English, French or Spanish.

If you’re traveling to and from Colombia, you must bring multiple face coverings on board because the flight is more than two hours. When traveling from Colombia, you’ll only be allowed to enter the airport starting three hours before your flight.

Updated September 23, 2020

Ecuador: Travel restrictions

All travelers are required to present a completed health form at arrival, and it’s recommended they have proof of a negative COVID-19 PCR test taken up to 10 days before entering the country.

For travelers who do not have a COVID-19 PCR test with a negative result to present to the Ministry of Health staff at arrival, mandatory preventive isolation (quarantine) must be held for 10 days or once presented the negative RT-PCR test, whichever is first. The place for the mandatory quarantine will be the one that the traveler indicates at their entrance to the country and, in the case of presenting symptoms, it will be handled under the condition of a patient with suspected COVID-19.

Updated September 24, 2020

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    Depending on the destination of your international travel plans, there may be specific notices and advisories. For more information, visit the International Travel page.

    Cuba: Travel policy changes

    As of June 16, 2017, individual people-to-people travel to Cuba for customers who are subject to U.S. jurisdictions are no longer allowed. All customers booking travel on United to or from Cuba must certify their eligibility under one of the authorized categories provided. Please visit the U.S. Department of the Treasury’s Cuba travel page to learn more about the authorized categories for U.S. citizens to travel to Cuba.

    Additional security measures for international flights to the U.S.

    In addition to standard security procedures, the U.S. Department of Homeland Security (DHS) requires additional security measures for all international flights to the U.S., which may result in extra screening for everyday items such as large electronics, powder, food, books and magazines. TSA has a full list of what is and isn’t allowed on their website.

    Large electronics: Travelers with electronic devices larger than a standard smartphone should be prepared to remove these devices from their protective cases or outer packaging for inspection. If you have a case that requires a screwdriver or other special tools to remove, we recommend doing so before arriving at the airport.

    Powder-based substances: We recommend all customers place any items that resemble powder in their checked baggage. Some travelers with powder-based substances in their carry-on bags and personal items greater than what would fit in a standard soda can (12 fluid ounces or 350 milliliters) may be subject to additional security measures put in place by the DHS.

    For those selected for additional security measures, powder substances in excess of this amount won’t be allowed in the cabin of the aircraft. Examples of powder include ground coffee and tea, flour, sugar and spices. There are some exemptions, including baby formula, medically necessary powder and human remains.

    Please note that some foreign governments who perform this screening at the central checkpoint may follow more strict measures, including confiscating and disposing of powder-based substances in excess of permitted quantities.

    Arrival times: The Transportation Security Administration (TSA) recommends arriving at the airport at least three hours before your international flight to allow time for the additional security measures. Please note the airport check-in hours first.

    For more information, please visit the DHS website. You may also contact @AskTSA via Twitter or Facebook Messenger with specific questions or visit TSA customer service.

    Traveling on flights precleared by U.S. Customs and Border Protection

    If you’re traveling to the U.S. from one of the international airports listed below, we recommend you arrive at the airport three hours before your scheduled departure time. Flights from these airports are precleared by U.S. Customs and Border Protection, so please allow extra time to complete additional border security screening processes before you depart. When you arrive in the U.S., you’ll arrive at a domestic terminal.

    We operate flights precleared by U.S. CBP before departure from the following international airports: Aruba (AUA), Bermuda (BDA), Dublin (DUB), Freeport (FPO), Nassau (NAS), Shannon (SNN), Edmonton (YEG), Halifax (YHZ), Ottawa (YOW), Montreal (YUL), Vancouver (YVR), Winnipeg (YWG), Calgary (YYC) and Toronto Pearson (YYZ).

    ESTA approvals

    There have been some changes recently to the Electronic System for Travel Authorization (ESTA) applications and approvals are no longer processed instantly. If you don’t have a U.S. passport and require an ESTA, we recommend applying when you book your travel and no less than 72 hours prior to travel.

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    Chicago O’Hare & New York/Newark: Space capacity and crowd behavior testing

    At Chicago O’Hare and New York/Newark, United is testing new technology to learn how to reduce crowding in this space. We use anonymized data from mobile devices, CCTV and/or sensors at select gate areas and United Club locations to monitor the number of people, solely for managing space capacity and crowd behavior.

    This data cannot be used to identify individuals. You can also disable your mobile device’s Wi-Fi to further opt out of detection via wireless networks. Please see below for how we use this data.

    How we use CCTV feeds for this test

    United uses certain technology to process video feeds from CCTV, which detect non-identifying attributes to create and obtain a count of people within a specific area. We do not process, collect or retain any personally identifiable attributes of an individual.

    How we use wireless networks for this test

    Wi-Fi or Bluetooth capabilities are available within most mobile devices to allow for connectivity and access to the internet and other technologies. These devices broadcast a Wi-Fi or Bluetooth MAC address (12-digit set of characters) assigned by the manufacturer to allow detection by Wi-Fi or BLE sensors.

    United uses its wireless network to detect the available MAC addresses broadcasting within specific areas and anonymizes it into an unidentifiable hashed data string which is then used to provide a count of a device present. We then use this anonymized information to help create an understanding of how many people may be within the area.

    We do not collect or retain any personally identifiable attributes which may be associated along with the MAC address nor can we reverse-detect a MAC address once it has been anonymized.

    You can turn off your device’s Wi-Fi and Bluetooth functions to prevent detection by wireless networks.

    U.S. IDs

    Due to the coronavirus, if your driver's license or state-issued ID expired on or after March 1, 2020, and you are unable to renew at your state driver’s license agency, you may still use it as acceptable identification at the checkpoint. TSA will accept expired driver’s licenses or state-issued ID a year after expiration or 60 days after the duration of the emergency, whichever is longer.

    REAL ID enforcement

    Beginning October 1, 2021, every traveler must present a REAL ID-compliant driver’s license, state-issued enhanced driver’s license or other acceptable forms of identification, such as a valid passport or U.S. military ID, to fly within the U.S. Review the complete list of acceptable identification.

    Travelers who don’t present an acceptable form of identification won’t be permitted through the security checkpoint.

    Learn more about REAL ID enforcement and frequently asked questions.

    Chicago O’Hare pedestrian tunnel closures

    Beginning May 28, 2020, two of the four pedestrian tunnels connecting Chicago O’Hare Terminal 1 and Terminal 2 to the main parking area and the CTA Blue Line station will be closed for construction. Alternate routes between each location will remain open and will be marked with signs.

    Cincinnati security checkpoint hours

    The security checkpoint at the Cincinnati Airport is open from 3:30 a.m. until 9 p.m. daily. Please plan to arrive at the airport prior to 9 p.m. – even if your flight is delayed – to make sure that you have enough time to pass through the security checkpoint before it closes. It will not stay open late to accommodate delayed departures, and you will not be able to board your flight.

    Denver construction

    If you’re flying out of Denver, we recommend arriving two hours before your scheduled departure time due to construction in the Great Hall of the Main Terminal. This ongoing construction may result in longer check-in times, new construction walls and limited dining and shopping options. Directional signage will be posted throughout the terminal and personnel will be available to answer questions. Please visit the Denver International Airport’s website for more information.

    Denver bag drop

    Denver International Airport (DEN) offers free bag drop and check-in service at the Transit Center and 75th Avenue to make it convenient for you to travel, baggage-free, from the time you arrive until you board your flight.

    • This service is for flights on United within the U.S. Flights to international destinations aren’t eligible for the bag drop service.
    • Drop your bags a minimum of 90 minutes before your flight.
    • Skip the ticket counter lines by checking your bag and getting your boarding pass.
    • This is a free service. Our bag fees still apply and can be paid at all bag drop locations.
    • Travelers with lap infants must go to the ticket counter for the child’s boarding pass.

    Transit Center bag check: Check your bag at the Transit Center and get your boarding pass before you head up to the terminal and through security.

    • Location: Transit Center, Level 1 (below The Westin)
    • Hours: 6 a.m. to 6 p.m. (for flights departing as late as midnight)

    75th Avenue drive-up bag check: Drive up and check your bag from the comfort of your car before you park. A greeter will remove your bags from your car, check you in for your flight and even print your boarding pass. Then, park in one of the lots or head to the terminal, baggage-free. Upon arriving at the terminal, head directly to security.

    • Location: 75th Avenue near the Pikes Peak parking lot
    • Directions: Exit Peña Blvd. at 75th Avenue, proceed straight through the Gun Club intersection and follow signs to the Bag Check queue
    • Hours: Saturday through Thursday, 4 a.m. to 4 p.m.; Friday, 4 a.m. to 7 p.m.

    Haneda airport processing times

    Due to airport expansion occurring at Haneda (HND), we recommend checking in online or with the United app and allowing extra time for checking bags and security screening.

    Houston Intercontinental construction and closures

    On January 6, we’ll begin construction on the next phase of our new baggage handling system at Houston's George Bush Intercontinental Airport (IAH). As a result, we’re expecting more traffic than usual getting into the airport, and we recommend allowing extra time.

    Terminal E is also temporarily closed, so customers should go directly to Terminal C to check in for their flights and to go through security.

    Kansas City airport processing times

    We recommend that customers departing from Kansas City (MCI) allow extra time for check-in and security screening, especially during morning hours. Airport check-in counters open at 3:30 a.m. and TSA security checkpoints open at 3:45 a.m.

    Lafayette, Louisiana airport processing times

    We recommend that customers departing from Lafayette (LFT) allow extra time for check-in and security screening. Airport check-in counters open at 3:30 a.m. and TSA security checkpoints open at 3 a.m.

    Los Angeles traffic information and taxi/rideshare pickup

    Ongoing construction near Los Angeles (LAX) is causing heavy traffic outside the airport. We recommend allowing extra time and arriving at least two hours before your flight.

    Taxi and rideshare pickups leaving the airport have been relocated to LAX-it, a new area accessible to travelers by shuttle or a short walk from baggage claim. Learn more at flylax.com/lax-it

    New York LaGuardia Terminal B updates

    With the opening of the new Terminal B Arrivals/Departures Hall at New York LaGuardia on June 13, 2020, it may take up to 20 minutes to walk from the end of the TSA security checkpoint in Terminal B to the gate area. Travelers departing out of Terminal B after this date should plan to arrive at the airport earlier than usual to allow for this additional travel time.

    Phoenix terminal change

    All our flights depart and arrive from the new Terminal 3 at Phoenix Sky Harbor International Airport (PHX).

    San Juan additional security screenings

    The TSA has implemented additional security measures at Luis Muñoz Marín International Airport (SJU) that require all wet or frozen food items to be removed from carry-on baggage and inspected. While food items are permitted in carry-on baggage, travelers departing San Juan are advised to allow extra time at security or to check bags containing wet or frozen food items to expedite the screening process. This policy applies to standard screening lanes but does not affect TSA Pre✓® lanes.

    Vail, Colorado, construction

    Construction is underway at Eagle County Regional Airport (EGE), resulting in a longer walk between the TSA security screening and gates. We recommend allowing more time for this distance, and require customers to check in 45 minutes before departure if traveling with checked baggage.

    Washington Dulles construction

    Construction is underway at Washington Dulles (IAD) near the ticket counters. This may lead to longer wait times if you’re checking in or checking bags, so we recommend getting to the airport early.

    Washington National construction

    Construction at Washington National Airport (DCA) is expected to cause traffic delays on airport roadways, as work crews close lanes in front of Terminal B. Please allow additional travel time to and from the airport. For pickups and drop-offs, please consider using the Terminal Garages since they are located outside the construction zone. Visit flyreagan.com/ProjectJourney for the latest updates.

    Williston, North Dakota, airport change

    All airlines now fly out of the new Williston Basin International Airport (XWA). If you’re flying from Williston, make sure you go to this airport and not Sloulin Field International Airport (ISN). The new airport is about 15 miles northwest of the old one. Find out more on the airport’s website.

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    As you plan your next visit, learn how we're putting your health and safety at the forefront of your United Club℠ experience.

    We've temporarily suspended operations at most United Club locations and all United Polaris® lounges across our network. For updated hours of operation, visit our United Club and Lounge Locations page. Hours and available locations are subject to change.

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    Tickets: For tickets issued March 3 through March 31, 2020, customers will be permitted to change without paying a change fee to a flight of equal or lesser value for travel up to 24 months from the original ticket issue date. For tickets issued between April 1, 2020, and December 31, 2020, customers will be permitted to change without paying a change fee to a flight of equal or lesser value for travel up to 12 months from the original ticket issue date.

    If the new flight is priced higher, the customer may change for no change fee but must pay the fare difference. If the new flight is priced lower, the customer may change without paying a change fee but no residual value will be given.

    Changes/Cancellations: If the customer decides to change or cancel the flight they booked between March 3, 2020 and March 31, 2020, they can retain the value of the ticket to be applied to a new ticket without a change fee for travel up to 24 months from the original ticket issue date. If the customer decides to change or cancel the flight they booked between April 1, 2020, and December 31, 2020, they can retain the value of the ticket to be applied to a new ticket without a change fee for travel up to 12 months from the original ticket issue date. Any changes or cancellation must occur prior to ticketed travel date.

    Fare Validity: This applies to all tickets, all UA fare types, all destinations, all points-of-sale, all travel dates available for sale, provided ticket number starts with 016.

    Miscellaneous: Fares, fees, rules and offers are subject to change without notice. Seats are capacity-controlled and may not be available on all flights or days. Some fares are non-refundable except during the first 24 hours after purchase. Other restrictions may apply.

 

  

Cuba: Travel restrictions

Non-humanitarian flights to Cuba are suspended.