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We’ve suspended PetSafe travel

As travel demand and government restrictions continue to impact our schedule, we've suspended all PetSafe and military pet transportation until further notice. We'll continue to monitor the situation and provide you with updates on our PetSafe page.

Last updated July 7, 2020

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Haustiere haben eine wichtige Stellung in Ihrer Familie. Mit PetSafe® reist Ihre Katze oder Ihr Hund sicher und komfortabel. Wenn Ihr Haustier nicht mit Ihnen in der Kabine reisen kann, können Sie Ihren Liebling mit PetSafe an nahezu 300 Ziele mitnehmen. Unser Team ist ebenso tierlieb wie Sie und wird sich während der gesamten Reise um Ihr Haustier kümmern.

Die Sicherheit Ihres Haustiers kommt für uns an erster Stelle. Ihr Haustier wird erst kurz vor dem Start in das Flugzeug geladen und verbringt den Flug in einem Abteil mit Klimaregelung und Druckausgleich.

Nach der Landung verlässt Ihr Haustier als erstes das Flugzeug, um möglichst wenig Stress zu verursachen. Bei einer langen Reise oder Anschlusszeit verbringt Ihr Haustier die Wartezeit an einem sicheren Ort. Je nach Reiseplan könnte Ihr Haustier an unserem Terminal, einer Tierstation im Flughafen oder einer Einrichtung außerhalb des Flughafens untergebracht werden, bevor die Reise weitergeht.

Bei allgemeinen Fragen zur Reise Ihres Haustiers stehen Ihnen unsere geschulten Mitarbeiter des PetSafe-Kundenbetreuungszentrums rund um die Uhr und sieben Tage die Woche zur Verfügung.

  • See if your pet can safely travel with us by reading about considerations and certain pet health risks.

    Learn more about considerations and certain pet health risks

  • Learn everything you need to know about pet crates made for air travel, including how to find the right crate for your pet and how to acclimate them before they travel.

    Learn more about pet crates made for air travel

  • See how you can prep your pet and their crate for the best possible travel experience.

    Learn more about travel preparations

  • Make sure your pet is ready for a safe journey — learn about the documents, forms and photos you need to submit or bring with you when you drop off your pet.

    Learn more about required documents

  • Learn when and where to drop off your pet, and what United PetSafe agents will need from you to make sure your pet has a safe journey.

    Learn more about when and where to drop off your pet and what to bring to the airport

  • Find answers to popular questions about PetSafe.

    Learn more about frequently asked questions pertaining to PetSafe

  • PetSafe refunds a portion of the shipping charges when a pet’s journey is interrupted and they don’t travel as booked, as long as they’re dropped off on time and meet all the acceptance standards. To ask for a refund, please submit a claim request form.

    *We can’t issue refunds if there was a delay due to weather or any other reason beyond United's control. Please submit your claims request within seven days of your pet’s scheduled arrival.

  • These policies can change and currently include:

    PetSafe policies 
    Animal types
    • PetSafe only accepts cats and dogs. We can’t accept other household pets or animals.

    Every pet is unique, but we have to give special consideration to certain breeds that have physical characteristics and behaviors that may make it less safe for them to travel. The cat and dog breeds listed below won’t be allowed to travel with us through the PetSafe program since they have physical or behavioral traits that put them at a higher risk to be negatively affected by air travel.

    United PetSafe will no longer accept the following breeds for transport (including purebred and mixed breeds where the dominant breed listed on the health certificate is on the embargoed list):

    Dog breeds

    • Affenpinscher
    • American Bully
    • American Pit Bull Terrier/Pit Bull
    • American Staffordshire Terrier/"Amstaff"
    • Belgian Malinois
    • Boston Terrier
    • Boxer
    • Brussels Griffon
    • Bulldog
      • American Bulldog
      • English Bulldog
      • French Bulldog
      • Old English Bulldogges
      • Shorty Bulldogs
      • Spanish Alano/Spanish Bulldog/Alano Espanol
    • Cavalier King Charles Spaniel
    • Chow Chow
    • English Toy Spaniel/Prince Charles Spaniel
    • Japanese Chin/Japanese Spaniel
    • Lhasa Apso
    • Mastiff
      • American Mastiff
      • Boerboel/South African Mastiff
      • Bullmastiff
      • Ca de Bou/Mallorquin Mastiff
      • Cane Corso/Italian Mastiff
      • Dogo Argentino/Argentinian Mastiff
      • Dogue de Bordeaux/French Mastiff
      • English Mastiff
      • Fila Brasileiro/Brazilian Mastiff/Cao de Fila
      • Indian Mastiff/Alangu
      • Kangal/Turkish Kangal
      • Neapolitan Mastiff/Mastino Napoletano
      • Pakastani Mastiff/Bully Kutta
      • Pyrenean Mastiff
      • Presa Canario/Perro de Presa Canario/Dogo Canario/Canary Mastiff
      • Spanish Mastiff / Mastin Espanol
      • Tibetan Mastiff
      • Tosa/Tosa Ken/Tosa Inu/Japanese Mastiff/Japanese Tosa
    • Pekingese
    • Pug
      • Dutch Pug
      • Japanese Pug
    • Shar-Pei/Chinese Shar-Pei
    • Shih-Tzu
    • Staffordshire Bull Terrier/"Staffys"
    • Tibetan Spaniel

    Cat breeds

    • Burmese
    • Exotic Shorthair
    • Himalayan
    • Persian
    Weather restrictions
    • We’ll monitor the weather conditions and assess each location’s ability to handle pets during extreme weather. We may change your pet’s planned travel date or their route if temperatures aren’t safe.
    • We can’t accept reservations to and from the following airports between May 1 and September 30, due to high temperatures:
      • Las Vegas (LAS)
      • Palm Springs (PSP)
      • Phoenix (PHX)
      • Tucson (TUS)
    Reservation timeframe
    • We’ll accept reservations 5-30 days before travel.
    Approving your pet for travel
    • You need to provide us with some information about your pet, including documents and photos, for us to be able to complete your pet’s reservation. The PetSafe Customer Service Center will provide you with more details when you book.
    Locations served
    • We transport pets to nearly 250 locations around the world, but there are some destinations in our network that are excluded. For example, we currently don’t accept PetSafe reservations to or from Australia, India and South Africa. To confirm service to and from other locations, please contact the PetSafe Customer Service Center.
    Number of connections
    • We limit the number of connections your pet can make on their trip, since too many connections can be stressful for them. Please call the PetSafe Customer Service Center to learn about available routes.
    International routes
    • We can’t accept crates taller than 34", including the 700 series crates.
    • We no longer sell or provide crates at our airports, since we want your pet to be acclimated to their crate before traveling. You can buy a compliant crate from our partner Petmate or though Pet Express.

    *Last updated December 26, 2019 . Please note that we’ll update embargoes and information as necessary, so these standards can change at any time.