Lufthansa, ANA or Copa Upgrades

Lufthansa, ANA or Copa upgrades

Depending on your type of flight, you can use your PlusPoints to make certain upgrades. Check if your flight is eligible and follow the process to request an upgrade.

What are PlusPoints?

PlusPoints come with Premier Platinum and Premier 1K status and can only be used on upgrades to premium cabins. PlusPoint upgrades can be made on any multi-cabin international flight operated by Lufthansa, ANA or Copa. Learn more.

Lufthansa

How to upgradeEligibility

Submit an upgrade request form for your Lufthansa flight. You can make an upgrade request after buying a ticket beginning 331 days before departure and up to 10 hours before your flight. If a seat is available, you can upgrade immediately or confirm within eight weeks of departure. But any miles you earn will be based on your original ticket, not the upgrade.

Upgrades might be available for Lufthansa codeshare flights with a United flight number. Make a request at 1-800-UNITED-1 within the U.S. and Canada.

For outside the U.S. and Canada, call your local United Customer Contact Center.

Upgrade requests are only valid on Lufthansa-operated flights and should be made directly with the operating carrier.

For flights that make stops, the requested upgrades must be available on all segments of the flight. You can upgrade more than one trip segment, but you must request them one at a time.

Lufthansa cabins eligible for upgrade requests are B, C, D, E, G, H, J, M, Q, U, and Y. The number of points needed to upgrade depends on your original ticket, the upgrade you request, and where you are flying. However, U.S. government tickets are not eligible for electronic PlusPoints upgrades.

You can request upgrades for up to four people traveling on the same reservation as you. They do not need to be with you or have the same last name, but all travelers must have the same upgrade. If the reservation has more than four travelers, you will need to call the operating carrier.

How to upgrade

Submit an upgrade request form for your Lufthansa flight. You can make an upgrade request after buying a ticket beginning 331 days before departure and up to 10 hours before your flight. If a seat is available, you can upgrade immediately or confirm within eight weeks of departure. But any miles you earn will be based on your original ticket, not the upgrade.

Upgrades might be available for Lufthansa codeshare flights with a United flight number. Make a request at 1-800-UNITED-1 within the U.S. and Canada.

For outside the U.S. and Canada, call your local United Customer Contact Center.

Eligibility

Upgrade requests are only valid on Lufthansa-operated flights and should be made directly with the operating carrier.

For flights that make stops, the requested upgrades must be available on all segments of the flight. You can upgrade more than one trip segment, but you must request them one at a time.

Lufthansa cabins eligible for upgrade requests are B, C, D, E, G, H, J, M, Q, U, and Y. The number of points needed to upgrade depends on your original ticket, the upgrade you request, and where you are flying. However, U.S. government tickets are not eligible for electronic PlusPoints upgrades.

You can request upgrades for up to four people traveling on the same reservation as you. They do not need to be with you or have the same last name, but all travelers must have the same upgrade. If the reservation has more than four travelers, you will need to call the operating carrier.

Upgrades are subject to availability and valid for paid, published tickets only. Lufthansa reserves the right to change eligibility without notice. Contact Lufthansa to make changes or cancel your PlusPoints upgrade request.

ANA (All Nippon Airways)

How to upgradeEligibility

Submit an upgrade request form for your ANA flight. You can make an upgrade request after buying a ticket beginning 365 days before departure and up to 24 hours before your flight. If a seat is available, you can upgrade immediately or confirm within eight weeks of departure. But any miles you earn will be based on your original ticket, not the upgrade.

Upgrades might be available for ANA codeshare flights with a United flight number. Make a request at 1-800-UNITED-1 within the U.S. and Canada.

For outside the U.S. and Canada, call your local United Customer Contact Center.

Upgrade requests are only valid on ANA-operated flights and should be made directly with them. You can upgrade multiple trip segments, but you must request them one at a time.

ANA cabins eligible for upgrade requests are B, C, D, E, G, J, M, U,Y and Z. The amount of points needed to upgrade depends on you original ticket, the requested upgrade, and your destination. Double upgrades from Economy to First aren't allowed on 3 cabin planes.

You can request upgrade for up to 4 people on your reservation. They don't need to have the same last name. If the reservation has more than 4 people on it, you'll need to contact ANA to request the upgrade.

How to upgrade

Submit an upgrade request form for your ANA flight. You can make an upgrade request after buying a ticket beginning 365 days before departure and up to 24 hours before your flight. If a seat is available, you can upgrade immediately or confirm within eight weeks of departure. But any miles you earn will be based on your original ticket, not the upgrade.

Upgrades might be available for ANA codeshare flights with a United flight number. Make a request at 1-800-UNITED-1 within the U.S. and Canada.

For outside the U.S. and Canada, call your local United Customer Contact Center.

Eligibility

Upgrade requests are only valid on ANA-operated flights and should be made directly with them. You can upgrade multiple trip segments, but you must request them one at a time.

ANA cabins eligible for upgrade requests are B, C, D, E, G, J, M, U,Y and Z. The amount of points needed to upgrade depends on you original ticket, the requested upgrade, and your destination. Double upgrades from Economy to First aren't allowed on 3 cabin planes.

You can request upgrade for up to 4 people on your reservation. They don't need to have the same last name. If the reservation has more than 4 people on it, you'll need to contact ANA to request the upgrade.

Upgrades are subject to availability and valid for paid, published tickets only. ANA reserves the right to change eligibility without notice. Contact ANA to make changes or cancel your PlusPoints upgrade request.

Copa

How to upgradeEligibility

Submit an upgrade request form for your Copa flight. You can make an upgrade request after buying a ticket beginning 331 days before departure and you will be notified about approval between 48-12 hours before your flight. Any miles you earn will be based on your original ticket, not the upgrade.

Upgrade requests are only valid on Copa-operated flights and should be made directly with the operating carrier. You can upgrade more than one trip segment, but you must request them one at a time.

Copa cabins eligible for upgrade requests are A, B, E, H, K, L, M, O, Q, S, T, U, V, W, and Y. The number of points needed to upgrade depends on your original ticket, the upgrade you request, and where you are flying. However, double upgrades from Economy to First are not allowed on a three-cabin plane.

You can request upgrades for up to four people traveling on the same reservation as you. They do not need to be with you or have the same last name. If the reservation has more than four travelers, you will need to call the operating carrier.

How to upgrade

Submit an upgrade request form for your Copa flight. You can make an upgrade request after buying a ticket beginning 331 days before departure and you will be notified about approval between 48-12 hours before your flight. Any miles you earn will be based on your original ticket, not the upgrade.

Eligibility

Upgrade requests are only valid on Copa-operated flights and should be made directly with the operating carrier. You can upgrade more than one trip segment, but you must request them one at a time.

Copa cabins eligible for upgrade requests are A, B, E, H, K, L, M, O, Q, S, T, U, V, W, and Y. The number of points needed to upgrade depends on your original ticket, the upgrade you request, and where you are flying. However, double upgrades from Economy to First are not allowed on a three-cabin plane.

You can request upgrades for up to four people traveling on the same reservation as you. They do not need to be with you or have the same last name. If the reservation has more than four travelers, you will need to call the operating carrier.

Upgrades are subject to availability and valid for paid, published tickets only. Copa reserves the right to change eligibility without notice. Contact Copa to make changes or cancel your PlusPoints upgrade request.

Upgrades can’t be requested when you travel on:

  • Industry discount
  • Agency discount
  • Deeply discounted promotional tickets
  • Award tickets using miles
  • Tickets bought on websites where the exact flight itinerary or airline is unknown until after buying a ticket

PlusPoints upgrades FAQ

A flight that has one airline's code and flight number but is operated by another airline.

Check your reservation. If the airline code is different than the operating airline, that is a codeshare flight. For example, Flight UA8826 operated by Lufthansa.

You can ask to join the ANA or Lufthansa upgrade waitlist. We will then take PlusPoints from your account to hold your spot. If space opens, we’ll confirm the upgrade and update your reservation. You'll then get an email notification.

Keep in mind:

  • Unconfirmed upgrades transfer to ANA or Lufthansa’s check-in system.
  • If you don't get the upgrade at check-in, we will put your PlusPoints back into your account within 24 to 48 hours.
  • As the operating airline, United Airlines controls the waitlist and can choose not to offer it for a flight.

Call the airline you are traveling with to find out if it is allowed.

Other terms and conditions

We will not allow upgrades for Lufthansa-operated flights to U.S. embargoed destinations.

If a Lufthansa segment of your itinerary is canceled, the upgrade request will also be canceled. Your PlusPoints will be put back into your account 24 to 48 hours after the cancellation.

PlusPoints upgrades aren’t available through general selling agents and can’t be used to upgrade from Economy to Premium Economy.

ANA may impose blackout periods where upgrades are not allowed at all.

If an ANA segment of your itinerary is canceled, the upgrade request will also be canceled. Your PlusPoints will be put back into your account 24 to 48 hours after the cancellation.

PlusPoints upgrades are not available through general selling agents and can’t be used to upgrade from Economy to Premium Economy.

Copa may impose blackout periods where upgrades are not allowed at all.

If a Copa segment of your itinerary is canceled, the upgrade request will also be canceled. Your PlusPoints will be put back into your account 24 to 48 hours after the cancellation.

PlusPoints upgrades are not available through general selling agents and can’t be used to upgrade from Economy to Premium Economy.