RESERVATIONS AND INFORMATION
1-800-UNITED-1 (1-800-864-8331)
United offers an automated IVR (Interactive Voice Recognition) phone system, giving you a choice between speech recognition and touch-tone options. To navigate the 1-800-UNITED-1 menu by touch-tone, please see the list of options and corresponding touch-tone commands below:
touch-tone menu commands table| Option | Command |
|---|
| Flight status | Press 1 |
|---|
| Book a flight | Press 2 |
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| Existing reservation | Press 3 |
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| MileagePlus | Press 4 |
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| More options | Press 5 |
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| Baggage | Press 5, then 1 |
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| Refunds | Press 5, then 2 |
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| Receipts | Press 5, then 3 |
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| Feedback | Press 5, then 4 |
|---|
| Other services | Press 5, then 5 |
|---|
Please note: While touch-tone menus are not available on all United calls, we will always allow the touch-tone option for entering your personal information, including account or credit card numbers. For example, if you are being asked for MileagePlus account number ABC12345, you can use your telephone keypad to enter the corresponding numerical digits: 22212345.
TELECOMMUNICATION DEVICE FOR THE DEAF OR TELETYPEWRITER
TDD/TTY: 1-800-323-0170
