accessibility accessibility

Web accessibility standards

At United we want to provide an accessible online experience for all.

What is digital accessibility?

Making sure that digital resources like our website or app are easy to use for those with disabilities.

What we’re doing

Our accessibility standards are based on the W3C Web Content Accessibility Guidelines (WCAG) 2.1. We take a user-based approach and strive to meet the needs of the broadest possible audience. Here’s how:

Design and color

Our design system prioritizes inclusive design, including color contrast.

Page layout

Pages have a consistent structure, making navigation easy.

Multimedia support

We include subtitles, transcripts and alternative text for visual and audio content.

Keyboard navigation

Our site is keyboard accessible and compatible with major assistive technologies.

Screen reader support

Our site is easy to navigate with screen readers like:

  • Job Access with Speech (JAWS) for Windows
  • Non-Visual Desktop Access (NVDA)
  • VoiceOver (Mac and iOS) TalkBack (Android)

Our commitment to improvement

We are committed to making our website accessible to everyone. Here are a few ways we show our commitment:

Ongoing accessibility training

Our team receives continuous training on accessibility best practices. This way, they have the skills needed to keep our products inclusive and up to current standards.

Regular testing

We regularly test our products using the latest web and mobile testing techniques, automated evaluation tools, assistive technologies and screen readers. That includes internal reviews and audits by an independent consultant.

Feedback

We encourage users to provide feedback and aim to address accessibility concerns quickly.

Ongoing accessibility training

Our team receives continuous training on accessibility best practices. This way, they have the skills needed to keep our products inclusive and up to current standards.

Regular testing

We regularly test our products using the latest web and mobile testing techniques, automated evaluation tools, assistive technologies and screen readers. That includes internal reviews and audits by an independent consultant.

Feedback

We encourage users to provide feedback and aim to address accessibility concerns quickly.

Contact us

If you have any accessibility issues using our products, let us know.

Learn more about traveling with a disability.