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Important notices

Current as of Monday, December 05, 2016 8:51 AM Central. Information is updated as it is received.

Please visit Today's Operations for the current status of our operations.

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  • Notice about Samsung Galaxy Note7 devices​​​​​​

    Due to recent safety-related incidents, the U.S. Department of Transportation has prohibited customers from carrying Samsung Galaxy Note7 devices on board an aircraft or packing them in checked or carry-on baggage. Customers who attempt to travel with the prohibited devices will be denied boarding until the safety situation can be resolved.

    Samsung has provided guidance about refund and replacement options, as well as how to contact wireless carriers. For more information, please visit Samsung’s Galaxy Note7 Safety Recall page or contact the recall hotline at 1-844-365-6197.​​

  • Cuba travel on United

    Travel to Cuba on United is available for authorized travelers only  tourism is not permitted. All customers booking travel on United to or from Cuba must certify their eligibility under one of the authorized categories provided. Learn more

  • International travel and the Zika virus

    If you have a ticket for travel to a country affected by the Zika virus (as listed on the CDC website) and you are concerned about your travel, please contact the United Customer Contact Center with questions or to change your reservation. Customers who are advised to avoid the affected regions based on CDC guidance may change their destination or travel date without a change fee or may choose to receive a refund. The new travel date must be within the validity of the ticket. Additional charges may apply if there is a difference in fare for the new itinerary.​ For travel to Singapore, tickets must have been issued on or before September 2, 2016, and for all other international destinations, on or before February 29, 2016.

Travel waivers​

When severe weather or other major events may impact our operations, we sometimes issue travel waivers to allow you to change to alternate flights without paying a change fee.​​

There are currently no travel waivers in effect.​​

For additional information about what to do if your travel is affected by a waiver, visit the Flight Delays and Cancellations page.

International travel

Depending on the destination of your international travel plans, there may be specific notices and advisories. For more information, visit the International Travel page.

Airport updates​​​

Payment transactions at airports

United continues to introduce new technology in support of a faster and more efficient travel experience. As part of these efforts, the United check-in counters and kiosks at some of the airports we serve no longer accept cash as a form of payment.

To see payment information for specific airport locations, visit the Accepted Forms of Payment page.

Brussels airport update

United has resumed operations at Brussels Airport. Please proceed to the departures hall for check-in and airport processing for all United flights. Upon entering the airport, all customers and visitors must pass through a security pre-check before they are allowed to enter the departures hall. Please visit the Brussels Travel Notice page for more information.

Cincinnati security checkpoint hours

The security checkpoint at the Cincinnati Airport is open from 3:30 a.m. until 9 p.m. daily. Please plan to arrive at the airport prior to 9 p.m. – even if your flight is delayed – to make sure that you have enough time to pass through the security checkpoint before it closes. It will not stay open late to accommodate delayed departures, and you will not be able to board your flight.

Dallas/Fort Worth airport: United terminal relocation

As part of the Dallas/Fort Worth (DFW) airport renovation plan, the United terminal has relocated to a different section of Terminal E through mid-2017. United check-in is now near the E20 terminal entrance, and flights are departing from and arriving at gates E25–E30. If you're traveling through DFW, please allow extra time for check-in, bag drop off, security screening and walking to your gate.

Guam check-in facility and airport immigration lanes

United has opened a new check-in facility, Tumon Central Air Terminal (TCAT), at the ground floor of T Galleria by DFS in downtown Guam. From there, United customers departing on late afternoon and evening flights from Guam can check in, receive boarding passes and check baggage. Customers who check in at TCAT can also take a free airport shuttle, which runs every 15-30 minutes after 1:30 p.m. TCAT is open seven days a week from 11 a.m. to 5 p.m.

If you're arriving in Guam and have ESTA approval or a U.S. passport, you can now use specialized lanes at airport immigration. ESTA holders do not need to prepare immigration forms I-94 and I-736. Learn about ESTA

Los Angeles terminal renovation project

United is working on a multi-year renovation project to refresh and update LAX Terminal 7, Concourses 7 and 8, and construction is underway and a portion of the lobby is closed for remodeling. If you're traveling through LAX, please allow for extra time at the airport. We recommend that you check in through united.com or the United app, if possible, to avoid delays. Additionally, please allow extra time for bag drop off and security screening. Learn about the LAX enhancements

New York LaGuardia airport parking information

Due to the LaGuardia airport renovation project, the parking garage closest to the United section of Terminal B is closed. The nearest open parking lots are P4 and P5. Parking is also available in lots P6 and P10. Free shuttle bus service to the terminals is available at all parking lots. Real-time information about parking availability can be found on the LaGuardia website. We recommend that travelers departing from LaGuardia allow extra time to locate parking and consider alternative forms of transportation to the airport. For more information, please visit laguardiaairport.com

New York/Newark check-in and security information

In Terminal A, United check-in counters are located on the upper level. In Terminal C, United Economy® check-in is located on Level 2, and Premier Access® check-in is located on Level 3. Customers traveling in United Polaris℠ first class should go to Level 3, Door 4 and take the escalator to the C-2 checkpoint for check-in. Learn about the changes we're making at Newark

Orlando airport shuttle service disruptions

The Orlando Airport is working on a construction project to update terminal shuttle service. There may be disruptions to service during construction, so please allow additional time and pay attention to airport signs. Uniformed airport ambassadors will also be available for help and directions.

San Francisco terminal information

United flights from San Francisco International (SFO) depart from Terminal 3 and the International Terminal. Ticketing, check-in and baggage drop are located at Terminal 3 for flights within the U.S. and Canada, and at the International Terminal for flights outside of the U.S. and Canada. Customers traveling in United Polaris first class should go to Terminal 3, Door 4 on the departures level to access the United Global Services Reception lobby. Effective December 1, 2016, Premier® members will be able to access the Premier check-in area at Terminal 3, near Doors 3 and 4.

Seoul, Incheon airport information

United customers departing Seoul Incheon airport can check in, check baggage and clear immigration at City Airport Terminal in Gangnam, and then board nonstop buses to the airport where they can use expedited security and immigration lines to proceed to their gate. Customers should arrive at City Airport Terminal at least 3 hours before scheduled departure. For more details, go to www.calt.co.kr

Singapore Changi airport terminal change

United flights at Singapore Changi Airport are now departing from and arriving at Terminal 2. Drop-off is located near entrance 4 on the departures level and check-in is at row 9. For more information, please visit the Changi Airport website.

Tampa International airport pickup and drop-off information

Due to construction at Tampa International Airport (TPA), the United curbside pickup and drop-off area will be closed nightly from 8 p.m. to 4 a.m. During this time, passengers can be picked up and dropped off at the Short Term Parking Garage, which allows parking less than one hour for free. For more information, please visit the Tampa International Airport website.

Tokyo Narita airport check-in location change

United check-in at Tokyo Narita Airport is now located in a different section of Terminal 1. MileagePlus Premier® members and customers traveling in United Polaris business class and United Business® should check in at Zone D for morning flights and Zone E for afternoon and evening flights. United Economy® check-in is now at Zone D. Check-in for customers traveling in United Polaris first class remains at ANA Suite Check-in at Zone Z from 12:30 p.m. to 5:55 p.m. local time. When Zone Z Suite Check-in is closed, please check in at Zone D for morning flights and Zone E for evening flights.

In addition to the check-in location changes, we have added kiosks that will allow customers to tag their own baggage. To learn more, please visit the airport kiosks page.

Tucson airport concourse change

As part of the Tucson airport improvement project, United flights are now departing from and arriving at Concourse A. United check-in and baggage claim are also located in Concourse A. For more information, please visit the Tucson Airport's website.​​