Airport updates
Payment transactions at airports
United continues to introduce new technology in support of a faster and more efficient travel experience. As part of these efforts, the United check-in counters and kiosks at some of the airports we serve no longer accept cash as a form of payment.
To see payment information for specific airport locations, visit the Accepted Forms of Payment page.
Boston airport skycap service
On November 15, 2017, we're discontinuing skycap service at Boston Logan International Airport (BOS). Please go to a United kiosk or see a United representative in Terminal B if you need to check a bag or require any other assistance.
Cincinnati security checkpoint hours
The security checkpoint at the Cincinnati Airport is open from 3:30 a.m. until 9 p.m. daily. Please plan to arrive at the airport prior to 9 p.m. – even if your flight is delayed – to make sure that you have enough time to pass through the security checkpoint before it closes. It will not stay open late to accommodate delayed departures, and you will not be able to board your flight.
Frankfurt Airport processing times
Customers traveling from Frankfurt (FRA) to the U.S. should allow additional time for check-in and security screening. Additional security measures are in place for all international flights to the U.S., so we recommend that you arrive at least 3 hours prior to departure if you are checking bags and 2 hours prior to departure if you are not checking bags.
Hong Kong Mass Transit Railway (MTR) in-town check-in counters
Beginning October 26, 2017, in-town check-in service at the Hong Kong and Kowloon stations will be available daily from 5:30–11:30 a.m.
Lafayette, Louisiana airport processing times
We recommend that customers departing from Lafayette (LFT) allow extra time for check-in and security screening. Airport check-in counters open at 3:30 a.m. and TSA security checkpoints open at 3 a.m.
Los Angeles terminal renovation project
Premier Access® check-in is now located in Terminal 7, between Concourses 6 and 7. This beautifully designed new space is the first check-in area you'll see as you enter Terminal 7.
This update is part of United's multi-year renovation project to refresh and update the terminal, and additional construction is underway. Learn about the LAX enhancements
New York LaGuardia renovation and traffic information
Due to traffic congestion caused by ongoing renovations at LaGuardia, we recommend that travelers allow extra time to arrive at the airport. During peak travel periods, customers should plan to arrive at LaGuardia and check in one hour before their flight's scheduled departure. Please visit laguardiaairport.com for real-time information.
New York/Newark check-in and security information
In Terminal A, United check-in counters are located on the upper level. In Terminal C, United Economy® check-in is located on Level 2, and Premier Access® check-in is located on Level 3. Customers traveling in United Polaris℠ first class should go to Level 3, Door 4 and take the escalator to the C-2 checkpoint for check-in. Learn about the changes we're making at Newark
Washington National construction
Starting March 21, 2018, construction at Washington National Airport (DCA) is expected to cause traffic delays on airport roadways, as work crews close lanes in front of Terminal B. Please allow additional travel time to and from the airport. For pickups and drop-offs, please consider using the Terminal Garages since they are located outside the construction zone.
You may also want to consider using the Metrorail instead of driving. The Washington National Airport station is connected by walkways to Terminal B.
Visit flyreagan.com/ProjectJourney for the latest updates.
United Club℠ location updates
We're currently making some changes to our lounges. To learn more about United Club membership, see a full list of lounge locations and more, visit the United Club and lounges section.
Chicago O'Hare: Renovation
The United Club location in Terminal 1, near Gate C16, has been renovated and is now open. This location offers a selection of wine and beer. Eligible customers can also visit our location in Terminal 2, Concourse F, and other locations in Terminal 1.
Dallas/Fort-Worth: New location
We recently opened a new United Club location between Gates E6 and E7.
Fort Lauderdale: Renovation
The permanent United Club location at Fort Lauderdale is currently closed for renovations. Please visit our temporary location in Terminal 1 between Gates C1 and C3, but note that seating is significantly limited.
New York/Newark: Construction and new pop-up location
The United Club location in Terminal C, near Gate C120 will be fully closed beginning November 7 as we convert this location into a brand-new United Polaris lounge. During this construction, seating in our pop-up United Club location near Gate C125 and the United Club location near Gate C74 will be significantly limited.
Please note that we will not be able to accept or sell United Club one-time passes in Newark Terminal C until this construction is complete by mid-2018. We will continue to accept one-time passes in our Terminal A United Club location, space permitting, as well as throughout the United Club network.
San Francisco: Closure and construction
The United Club location in the International Terminal has closed to launch its transition into a United Polaris lounge. An additional United Club location is now open across from Gate 71A on the mezzanine level. Customers departing out of the International Terminal should allow 10-15 minutes to walk to their gate from the Gate 71A mezzanine or Concourse F United Club location.