What is the benefit of the FareLock service?
FareLock allows you to hold your itinerary and price for either three or seven days for a service charge. This allows time to finalize your travel plans without worrying about flights selling out or the price of your ticket increasing.
Is FareLock available for award reservations using miles?
Yes. FareLock is offered for both Saver and Standard Award tickets on United- and United Express-operated flights.
Is FareLock offered on every flight?
FareLock is available on select flights operated by United and United Express (Star Alliance® flights and marketed codeshare flights are not eligible).
How can I hold an itinerary using FareLock?
When booking a flight online, you can purchase FareLock, if available, in the Purchase Options section on the Review Trip Itinerary page after you've selected flights. When booking a flight through the United app, you can purchase FareLock, if available, after choosing your flights.
How can I change my flights after purchasing the FareLock service?
FareLock reservations cannot be changed until after you have purchased the reservation. You may cancel your FareLock hold and choose new flights if your plans change, but you'll need to re-purchase FareLock for the new itinerary. Please note that FareLock may not be offered on your new itinerary. If you have already purchased the ticket, please visit Manage Reservations to change your flight. Normal change fees and fare differences may apply.
What happens if I do not purchase my ticket before my FareLock hold period expires?
If you do not purchase your ticket before your FareLock period expires, your reservation will be canceled unless you have selected the automatic purchase option. If you'd still like to travel, simply return to united.com or the United app to create a new reservation.
What is the automatic purchase option?
Customers may choose to have their reservations automatically purchased at the end of the FareLock hold period. If this option is selected, our system will automatically process your ticket purchase with the same credit card used to pay the FareLock service charge. You may choose this service when making your FareLock reservation. If your plans change after the automated purchase, you have an additional 24 hours from the time of ticketing to receive a full ticket refund, based on our 24-hour flexible booking policy.
What do I do if I no longer want my FareLock reservation?
If your plans change, and you wish to cancel your reservation before the end of the FareLock period, visit Manage Reservations on united.com or the Reservations section of the United app, enter your confirmation number and last name, and select "Cancel Reservation" or "Delete." Please note, the FareLock service charge is nonrefundable.