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Important notices

Current as of Wednesday, August 23, 2017 10:58 AM Central. Information is updated as it is received.

Please visit Today's Operations for the current status of our operations.

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  • Additional security measures for international flights to the U.S.

    The U.S. Department of Homeland Security (DHS) now requires additional security measures for all international flights to the U.S. These measures include enhanced screening of travelers, as well as heightened screening of electronic devices larger than a standard smartphone. Travelers should be prepared to remove these devices from their protective cases or outer packaging for inspection. If you have a case that requires a screwdriver or other special tools to remove, we recommend doing so before arriving at the airport.

    For international flights, the Transportation Security Administration (TSA) recommends arriving at the airport at least three hours before your flight if possible, allowing time for the additional security measures. Please note the airport check-in hours first. 

    For more information, please visit the DHS website.

  • Cuba travel policy changes

    Effective June 16, 2017, individual people-to-people travel to Cuba for customers who are subject to U.S. jurisdictions will no longer be allowed. All customers booking travel on United to or from Cuba must certify their eligibility under one of the authorized categories provided. Please visit the U.S. Department of the Treasury’s Cuba travel page to learn more about the authorized categories for U.S. citizens to travel to Cuba.

  • TSA Pre✓® program changes​​

    As of February 2017, TSA will significantly reduce access to TSA Pre✓® expedited screening for non-enrolled travelers. TSA strongly recommends that you enroll in a DHS Trusted Traveler program such as TSA Pre✓, Global Entry, NEXUS or SENTRI to obtain access to expedited airport security screening. Learn more and start your application at united.com/TSAprecheck

  • International travel and the Zika virus

    If you have a ticket for travel to a country affected by the Zika virus (as listed on the CDC website) and you are concerned about your travel, please contact the United Customer Contact Center with questions or to change your reservation. Customers who are advised to avoid the affected regions based on CDC guidance may change their destination or travel date without a change fee or may choose to receive a refund. The new travel date must be within the validity of the ticket. Additional charges may apply if there is a difference in fare for the new itinerary.​ For travel to Singapore, tickets must have been issued on or before September 2, 2016, and for all other international destinations, on or before February 29, 2016.

Travel waivers​

When severe weather or other major events may impact our operations, we sometimes issue travel waivers to allow you to change to alternate flights without paying a change fee. Travel waivers currently in effect are listed below. ​

Travel waivers currently in effect​
EventTravel to/from/connecting throughOriginal travel date(s)Additional information
Tropical Storm Hato

Airports:

  • Hong Kong, HK, CN (HKG)
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August 22 - 25

Flight changes: The change fee and any difference in fare will be waived for new United flights departing on or before August 28, 2017, as long as travel is rescheduled in the originally ticketed cabin (any fare class) and between the same cities as originally ticketed.​​

For additional information about what to do if your travel is affected by a waiver, visit the Flight Delays and Cancellations page.

International travel

Depending on the destination of your international travel plans, there may be specific notices and advisories. For more information, visit the International Travel page.

Airport updates​​​

Payment transactions at airports

United continues to introduce new technology in support of a faster and more efficient travel experience. As part of these efforts, the United check-in counters and kiosks at some of the airports we serve no longer accept cash as a form of payment.

To see payment information for specific airport locations, visit the Accepted Forms of Payment page.

Cincinnati security checkpoint hours

The security checkpoint at the Cincinnati Airport is open from 3:30 a.m. until 9 p.m. daily. Please plan to arrive at the airport prior to 9 p.m. – even if your flight is delayed – to make sure that you have enough time to pass through the security checkpoint before it closes. It will not stay open late to accommodate delayed departures, and you will not be able to board your flight.

Dallas/Fort Worth airport: United terminal renovations complete

We've completed renovations to the United terminal at Dallas/Fort Worth (DFW). United check-in and the main security checkpoint are now near the E8 terminal entrance and TSA Pre® is near Gate E18. Flights depart from and arrive at Gates E4-E9, so if you have TSA Pre®, please allow extra time to walk to your gate.

Houston Intercontinental: New United ClubSM location

We're excited to announce the opening of a new United Club location on May 11 in Terminal C, near Gate C1. Learn more about United Club locations

Lafayette, Louisiana airport processing times

We recommend that customers departing from Lafayette (LFT) allow extra time for check-in and security screening. Airport check-in counters open at 3:30 a.m. and TSA security checkpoints open at 3 a.m.

Los Angeles terminal renovation project

Premier Access® check-in is now located in Terminal 7, between Concourses 6 and 7. This beautifully designed new space is the first check-in area you'll see as you enter Terminal 7.

This update is part of United's multi-year renovation project to refresh and update the terminal, and additional construction is underway. Learn about the LAX enhancements

New York LaGuardia renovation and traffic information

Due to traffic congestion caused by ongoing renovations at LaGuardia, we recommend that travelers allow extra time to arrive at the airport. During peak travel periods, customers should plan to arrive at LaGuardia and check in one hour before their flight's scheduled departure. Please visit laguardiaairport.com for real-time information.

New York/Newark check-in and security information

In Terminal A, United check-in counters are located on the upper level. In Terminal C, United Economy® check-in is located on Level 2, and Premier Access® check-in is located on Level 3. Customers traveling in United Polaris℠ first class should go to Level 3, Door 4 and take the escalator to the C-2 checkpoint for check-in. Learn about the changes we're making at Newark

New York/Newark: New United ClubSM pop-up location

A pop-up United Club location has opened in Terminal C, near Gate C124. This location offers beer and wine as well as a small selection of dining options. Learn more about United Club locations