Payment transactions at airports
United continues to introduce new technology in support of a faster and more efficient travel experience. As part of these efforts, the United check-in counters and kiosks at some of the airports we serve no longer accept cash as a form of payment.
To see payment information for specific airport locations, visit the Accepted Forms of Payment page.
Brussels airport update
Beginning May 2, 2016, United will resume operations in the partially reopened departure hall at Brussels airport. Please proceed to the departure hall for check-in and airport processing for all United flights. Customers must bring a printed boarding pass or travel itinerary and will need to pass through a security pre-check before they are allowed to enter the departure hall. Visit the Brussels Travel Notice page for more information.
Chicago O’Hare, Terminal 1, Security Checkpoint 3, temporarily closed
Security Checkpoint 3 is temporarily closed due to airport renovations. Priority security lines for MileagePlus Premier® members, Star AllianceTM Gold members, military personnel, customers with disabilities requiring assistance and employees have moved to Security Checkpoint 2. If you’re departing from Chicago, please allow extra time for security processing.
Cincinnati security checkpoint hours
The security checkpoint at the Cincinnati Airport is open from 3:30 a.m. until 9 p.m. daily. Please plan to arrive at the airport prior to 9 p.m. – even if your flight is delayed – to make sure that you have enough time to pass through the security checkpoint before it closes. It will not stay open late to accommodate delayed departures, and you will not be able to board your flight.
Cleveland terminal construction
The Cleveland Airport will be under construction through May 2016. We recommend that travelers departing from Cleveland allow extra time for possible traffic congestion and changes to drop-off and pickup areas, curbside check-in, security checkpoints and ticket counter locations. Please pay attention to airport signage that will help guide you. For more information, visit the Cleveland Airport's website.
Dallas/Fort Worth airport: United terminal relocation
As part of the Dallas/Fort Worth (DFW) airport renovation plan, the United terminal has relocated to a different section of Terminal E through mid-2017. United check-in is now near the E20 terminal entrance, and flights are departing from and arriving at gates E25–E30. If you’re traveling through DFW, please allow extra time for check-in, bag drop off, security screening and walking to your gate.
Guam check-in facility and airport immigration lanes
United has opened a new check-in facility, Tumon Central Air Terminal (TCAT), at the ground floor of T Galleria by DFS in downtown Guam. From there, United customers can check in, receive boarding passes and check baggage. Customers who check in at TCAT can also take a free airport shuttle, which runs every 15-30 minutes from 1:30 p.m. until 3:45 p.m. TCAT is open seven days a week from 11 a.m. to 4 p.m.
If you’re arriving in Guam and have ESTA approval or a U.S. passport, you can now use specialized lanes at airport immigration. ESTA holders do not need to prepare immigration forms I-94 and I-736. Learn about ESTA
Las Vegas security lines: allow extra time
Procedural changes at TSA checkpoints throughout the United States and its territories may result in longer lines at security checkpoints. We’re seeing longer than usual lines in Las Vegas. If you’re departing from Las Vegas, please plan to get to the airport at least 2 hours before your scheduled departure time. To save time at security, we encourage you to visit tsa.gov and apply for TSA Pre✓®.
Los Angeles terminal renovation project
United is working on a multi-year renovation project to refresh and update LAX Terminal 7, Concourses 7 and 8, and construction is underway and a portion of the lobby is closed for remodeling. If you’re traveling through LAX, please allow for extra time at the airport. We recommend that you check in through united.com or the United app, if possible, to avoid delays. Additionally, please allow extra time for bag drop off and security screening. Learn about the LAX enhancements
New York/Newark check-in and security information
In Terminal A, United check-in counters are located on the upper level. In Terminal C, United Economy® check-in is located on Level 2, and Premier Access® check-in is located on Level 3. United Global Services® members and customers traveling in United Global First℠ should go to Level 3, Door 4 and take the escalator to the C-2 checkpoint for check-in. Learn about the changes we’re making at Newark
Procedural changes at TSA checkpoints throughout the United States and its territories may result in longer lines at security checkpoints. We are seeing longer than usual airport security wait times in New York/Newark. If you’re departing from Newark, please plan to arrive at the airport at least 2 hours before your scheduled departure time.
Rochester, NY airport construction
The Rochester, NY airport (ROC) upper level roadway for departures is under construction through June 2016. Please plan to arrive at the airport on the lower level roadway for arrivals during this time. We recommend that travelers departing from Rochester allow extra time for possible traffic congestion and changes to drop-off and pickup areas, curbside check-in, security checkpoints and check-in counter locations. Please pay attention to airport signage that will help guide you. For more information, visit the Rochester Airport’s website.
San Francisco terminal information
United flights from San Francisco International (SFO) depart from Terminal 3 and the International Terminal. Ticketing, check-in and baggage drop are located at Terminal 3 for flights within the U.S. and Canada, and at the International Terminal for flights outside of the U.S. and Canada. United Global Services® members and customers traveling in United Global FirstSM should go to Terminal 3, Door 6 on the departures level to access the United Global Services Reception lobby. Premier® members should go to Terminal 3, Door 2, 3 or 4 on the departures level to access the Premier check-in area. Effective November 18, 2015, we will be switching our Premier and Economy lobbies, and Premier members will be able to access the new Premier check-in area at Terminal 3, Door 11 or 12.
Seoul, Incheon airport information
United customers departing Seoul Incheon airport can check in, check baggage and clear immigration at City Airport Terminal in Gangnam, and then board nonstop buses to the airport where they can use expedited security and immigration lines to proceed to their gate. Customers should arrive at City Airport Terminal at least 3 hours before scheduled departure. For more details, go to www.calt.co.kr
Singapore Changi airport terminal change
As of May 2016, United flights at Singapore Changi Airport will be departing from and arriving at Terminal 2, zone E. United check-in is located near entrance 4 on the departures level. For more information, please visit the Changi Airport website.