Payment transactions at airports
United continues to introduce new technology in support of a faster and more efficient travel experience. As part of these efforts, the United check-in counters and kiosks at some of the airports we serve no longer accept cash as a form of payment.
To see payment information for specific airport locations, visit the Accepted Forms of Payment page.
Brussels airport update
United has resumed operations at Brussels Airport. Please proceed to the departures hall for check-in and airport processing for all United flights. Upon entering the airport, all customers and visitors must pass through a security pre-check before they are allowed to enter the departures hall. Please visit the Brussels Travel Notice page for more information.
Chicago O'Hare, Terminal 1, Security Checkpoint 3, temporarily closed
Security Checkpoint 3 is temporarily closed due to airport renovations. Priority security lines for MileagePlus Premier® members, Star AllianceTM Gold members, military personnel, customers with disabilities requiring assistance and employees have moved to Security Checkpoint 2. If you're departing from Chicago, please allow extra time for security processing.
Cincinnati security checkpoint hours
The security checkpoint at the Cincinnati Airport is open from 3:30 a.m. until 9 p.m. daily. Please plan to arrive at the airport prior to 9 p.m. – even if your flight is delayed – to make sure that you have enough time to pass through the security checkpoint before it closes. It will not stay open late to accommodate delayed departures, and you will not be able to board your flight.
Cleveland Airport during the Republican National Convention
Customers traveling to and from Cleveland during the Republican National Convention (July 18 - 21) may experience heavier congestion and longer lines at airport check-in and security. We recommend allowing extra time to get through the airport and have extended the check-in time for flights from July 21 to 24.
Dallas/Fort Worth airport: United terminal relocation
As part of the Dallas/Fort Worth (DFW) airport renovation plan, the United terminal has relocated to a different section of Terminal E through mid-2017. United check-in is now near the E20 terminal entrance, and flights are departing from and arriving at gates E25–E30. If you're traveling through DFW, please allow extra time for check-in, bag drop off, security screening and walking to your gate.
Guam check-in facility and airport immigration lanes
United has opened a new check-in facility, Tumon Central Air Terminal (TCAT), at the ground floor of T Galleria by DFS in downtown Guam. From there, United customers departing on late afternoon and evening flights from Guam can check in, receive boarding passes and check baggage. Customers who check in at TCAT can also take a free airport shuttle, which runs every 15-30 minutes after 1:30 p.m. TCAT is open seven days a week from 11 a.m. to 5 p.m.
If you're arriving in Guam and have ESTA approval or a U.S. passport, you can now use specialized lanes at airport immigration. ESTA holders do not need to prepare immigration forms I-94 and I-736. Learn about ESTA
Los Angeles terminal renovation project
United is working on a multi-year renovation project to refresh and update LAX Terminal 7, Concourses 7 and 8, and construction is underway and a portion of the lobby is closed for remodeling. If you're traveling through LAX, please allow for extra time at the airport. We recommend that you check in through united.com or the United app, if possible, to avoid delays. Additionally, please allow extra time for bag drop off and security screening. Learn about the LAX enhancements
New York LaGuardia airport parking information
Due to the LaGuardia airport renovation project, the parking garage closest to the United section of Terminal B is closed. The nearest open parking lots are P4 and P5. Parking is also available in lots P6 and P10. Free shuttle bus service to the terminals is available at all parking lots. Real-time information about parking availability can be found on the LaGuardia website. We recommend that travelers departing from LaGuardia allow extra time to locate parking and consider alternative forms of transportation to the airport. For more information, please visit laguardiaairport.com
New York/Newark check-in and security information
In Terminal A, United check-in counters are located on the upper level. In Terminal C, United Economy® check-in is located on Level 2, and Premier Access® check-in is located on Level 3. United Global Services® members and customers traveling in United Global First℠ should go to Level 3, Door 4 and take the escalator to the C-2 checkpoint for check-in. Learn about the changes we're making at Newark
San Francisco terminal information
United flights from San Francisco International (SFO) depart from Terminal 3 and the International Terminal. Ticketing, check-in and baggage drop are located at Terminal 3 for flights within the U.S. and Canada, and at the International Terminal for flights outside of the U.S. and Canada. United Global Services® members and customers traveling in United Global FirstSM should go to Terminal 3, Door 6 on the departures level to access the United Global Services Reception lobby. Premier® members should go to Terminal 3, Door 2, 3 or 4 on the departures level to access the Premier check-in area. Effective November 18, 2015, we will be switching our Premier and Economy lobbies, and Premier members will be able to access the new Premier check-in area at Terminal 3, Door 11 or 12.
Seoul, Incheon airport information
United customers departing Seoul Incheon airport can check in, check baggage and clear immigration at City Airport Terminal in Gangnam, and then board nonstop buses to the airport where they can use expedited security and immigration lines to proceed to their gate. Customers should arrive at City Airport Terminal at least 3 hours before scheduled departure. For more details, go to www.calt.co.kr
Singapore Changi airport terminal change
United flights at Singapore Changi Airport are now departing from and arriving at Terminal 2. Drop-off is located near entrance 4 on the departures level and check-in is at row 9. For more information, please visit the Changi Airport website.
Tokyo Narita airport check-in location change
United check-in at Tokyo Narita Airport is now located in a different section of Terminal 1. MileagePlus Premier® members and customers traveling in United BusinessFirst® and United Business® should check in at Zone D for morning flights and Zone E for afternoon and evening flights. United Economy® check-in is now at Zone D. Check in for United Global Services® members and customers traveling in United Global FirstSM remains at ANA Suite Check-in at Zone Z from 12:30 p.m. to 5:55 p.m. local time. When Zone Z Suite Check-in is closed, please check in at Zone D for morning flights and Zone E for evening flights.
In addition to the check-in location changes, we have added kiosks that will allow customers to tag their own baggage. To learn more, please visit the airport kiosks page.
Tucson airport concourse change
As part of the Tucson airport improvement project, United flights are now departing from and arriving at Concourse A. Check-in and baggage claim will remain in Concourse B. For more information, please visit the Tucson Airport's website.