Payment transactions at airports
United continues to introduce new technology in support of a faster and more efficient travel experience. As part of these efforts, the United check-in counters and kiosks at some of the airports we serve no longer accept cash as a form of payment.
To see payment information for specific airport locations, visit the Accepted Forms of Payment page.
Cleveland terminal construction
The Cleveland Airport will be under construction through May 2016. We recommend that travelers departing from Cleveland allow extra time for possible traffic congestion and changes to drop-off and pickup areas, curbside check-in, security checkpoints and ticket counter locations. Please pay attention to airport signage that will help guide you. For more information, visit the Cleveland Airport's website.
Los Angeles terminal renovation project
United is working on a multi-year renovation project to refresh and update LAX Terminals 7 and 8, and construction is underway. If you’re traveling through LAX, please allow for extra time at the airport. As of October 20, 2015, a portion of our lobby will be closed for remodeling. We recommend that you check in through united.com or the United app, if possible, to avoid delays. Additionally, please allow extra time for bag drop off and security screening. Learn about the LAX enhancements
New York/Newark check-in information
In Terminal A, United check-in counters are located on the upper level. In Terminal C, United Economy® check-in is located on Level 2, and Premier Access® check-in is located on Level 3. United Global Services® members and customers traveling in United Global First℠ should go to Level 3, Door 4 and take the escalator to the C-2 checkpoint for check-in. Learn about the changes we’re making at Newark
San Diego terminal information
As of June 4, 2015, all flights operated by United and United Express will depart from Terminal 2 West. Prior to June 4, 2015, for all United Express flights operated by SkyWest® to Los Angeles, customers can check in at the Commuter Terminal.
San Francisco terminal information
United flights from San Francisco International (SFO) depart from Terminal 3 and the International Terminal. Ticketing, check-in and baggage drop are located at Terminal 3 for flights within the U.S. and Canada, and at the International Terminal for flights outside of the U.S. and Canada. United Global Services® members and customers traveling in United Global FirstSM should go to Terminal 3, Door 6 on the departures level to access the United Global Services Reception lobby. Premier® members should go to Terminal 3, Door 2, 3 or 4 on the departures level to access the Premier check-in area. Effective November 18, 2015, we will be switching our Premier and Economy lobbies, and Premier members will be able to access the new Premier check-in area at Terminal 3, Door 11 or 12.
Seoul, Incheon airport information
United customers departing Seoul Incheon airport can check in, check baggage and clear immigration at City Airport Terminal in Gangnam, and then board nonstop buses to the airport where they can use expedited security and immigration lines to proceed to their gate. Customers should arrive at City Airport Terminal at least 3 hours before scheduled departure. For more details, go to www.calt.co.kr.