Where is Baggage Delivery available?
Baggage Delivery is available for flights served by United and United Express® that originate from any U.S. airport and arrive at select U.S. airports.
How far in advance should I schedule a delivery?
Your delivery must be scheduled at least one hour prior to your flight’s departure time.
Will United's checked baggage service charges still apply if I use the Baggage Delivery service?
Yes, checked baggage is still subject to applicable service charges. Checked baggage service charges should be paid at time of check-in.
Do I need to be present at the time of delivery?
If you waive the signature requirement when you place an order for luggage delivery to a residence or hotel, the BagsVIP drivers will schedule your bags for immediate delivery. If you do not waive the signature requirement, you will be contacted by a representative to schedule a time that is convenient for you to receive your luggage. Deliveries made to a business other than a hotel will require a signature in order to receive the luggage.
Please be advised that for residential deliveries, we will not call or deliver luggage for flights landing after 11 p.m. We will resume contact and deliver your baggage by noon the following day. If your final destination is a hotel, the luggage will be left with the hotel concierge.
What happens if my luggage is delayed and doesn’t arrive on the originally scheduled flight?
In the event of a delayed baggage arrival, a representative will contact you to obtain the United bag tag information that you received when you checked your luggage. A claim will then be filed on your behalf, you will be contacted with the claim information, and a credit will be processed to the original form of payment.
What if my travel plans change after I’ve made the reservation?
You may cancel an order without penalty until 24 hours before of your flight’s scheduled arrival time. Cancellations made within 24 hours of scheduled arrival time are subject to a $15 USD cancellation fee. If your flight is canceled or you are rerouted, please contact BagsVIP at 1-877-VIP-0045 (1-877-847-0045) to advise a representative of the changes.
Will I earn award miles for Baggage Delivery purchases made with my United MileagePlus Explorer Card or United MileagePlus Club Card through united.com?
Because the delivery service is provided through an external vendor, BagsVIP, you will earn award miles for your purchases at the regular mileage earning rate for the eligible card.
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