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Service animals

Trained service animals

Trained service animals are accepted in cabin for qualified individuals with a disability. A service animal should sit in the floor space in front of the customer's assigned seat but cannot protrude into the aisles. Customers may use an approved in-cabin kennel for smaller animals provided its use meets stowage requirements. Exit row seating is prohibited. Documentation may be required for an animal traveling to international destinations.

Emotional support and psychiatric assist animals

Emotional support and psychiatric assist animals are also accepted in cabin for qualified individuals with a disability if certain documentation requirements are met. Additional documentation may also be required for an animal traveling to an international destination. Please note that not all international destinations allow the entry of animals, and restrictions vary by country. Customers should contact the appropriate consulate or embassy to make sure that all necessary procedures are followed.

An animal should sit at the customer's feet without protruding into the aisles to comply with safety regulations. Customers may elect to use an approved in-cabin kennel for smaller animals. Exit row seating is prohibited. Refer to the U.S. Department of Transportation 14 CFR Part 382 or contact United for additional information.

Customers traveling with an emotional support or psychiatric assist animal must provide a minimum 48-hour advance notification to United’s Disability Desk by 1) calling 1-800-228-2744 from within the United States or Canada, or from elsewhere calling United's contact center and asking to be connected to the Disability Desk and 2) submitting the required documentation (PDF) by fax (1-313-234-6966) or email (uaaeromed@united.com). The Disability Desk must receive and validate the required documentation prior to the time of travel. Verification of documentation will include United contacting your mental health care professional. If we are unable to validate the documentation or if the advance notification is not given, customers will be required to transport the animal as a pet, and pet fees will apply.

Service animals in training

United only recognizes service animals which have been trained and certified. Animal trainers are permitted to bring one service animal that is training to assist disabled passengers onboard free of charge. These service animals must not occupy a seat. Trainers transporting service animals in the ordinary course of business or service animals who are not in training must check these animals.

Therapy animals

Therapy animals, which are pets that have been trained and registered by a therapy organization in order to visit nursing homes, hospitals, schools and other facilities, are not considered to be service animals. When traveling with a therapy animal, standard pet-related regulations and restrictions will apply.

Destination-specific information

United States

The Centers for Disease Control and Prevention (CDC) requires all dogs entering the United States to be immunized against rabies. Proof of vaccination is required before air travel begins.

Hawaii

There are restrictions regarding the entry of service animals into Hawaii. Customers planning to travel to Hawaii should contact the Hawaii Animal Quarantine Branch manager directly for quarantine requirements. The 24-hour phone number is 1-808-837-8092. You may also view animal quarantine information at the Hawaii Department of Agriculture website

Republic of Ireland

Customers traveling with a service animal to Dublin, Ireland should review the entry requirements at www.agriculture.gov.ie/pets/. Significant advance notice is required.

United Kingdom

United is approved under the United Kingdom's Pet Travel Scheme (PETS) to accept service animals on flights to the UK. Review the entry requirements on the gov.uk website. Please provide a minimum one-week advance notification. Additional fees may apply.

Destination Service animal policy
Belfast, Northern Ireland Contact the Department of Agriculture and Rural Development. For more information, visit www.dardni.gov.uk.
Edinburgh, Scotland Notify the Border Inspection Post at Edinburgh Airport at arc@extrordinair.co.uk or +44 (0) 131-317-7277.
Glasgow, Scotland Contact Pets on the Move at arc@petsonthemove.co.uk or +44 (0) 156-382-9262.
London Heathrow Notify the Heathrow Animal Reception Centre through their website. Visit the City of London Corporation website for more information.
Manchester Notify Pets on Jets at info@petsonjets.com or +44 (0) 161-209-7670.
Other international destinations

Restrictions on the entry of animals vary by country. Customers should contact the appropriate consulate or embassy at least four weeks before departure to make sure that all necessary procedures are followed.

Once customers receive approvals from the respective authorities, please provide a minimum 48-hour advance notification to United’s Disability Desk at 1-800-228-2744 from within the United States or Canada, or from elsewhere call United’s contact center and ask to be connected to the Disability Desk. Please also fax or email the required documentation to 1-313-234-6966 or uaaeromed@united.com.