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As part of United's commitment to provide superior customer service, we make every effort to return articles left on board our aircraft. The most reliable way to report lost items is to complete this form.
Please provide a detailed description, including brand, color, size and distinguishing features, of the lost item. For example if you’ve lost an electronic item, please provide the device's serial number or login and password combination. After completing and submitting a report, you will receive a confirmation email with a tracking number. Please do not send separate email request.
We will send you an email to let you know if your item is found or if we're unable to locate it. If we've found your item, we'll provide simple instructions on how you can retrieve it.
Please note that if we find cash on board or in the terminal, we may convert it into one or more prepaid cards. Prepaid cards allow us to quickly and safely return the money to its rightful owner.
If one of your belongings is missing and you did not leave it on board the aircraft, please see below for assistance: