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Frequently asked questions
What is an online check payment?
The "Pay by online check with TeleCheck®" option enables you to pay directly from your existing checking account in much the same way you would pay by charge, credit or debit cards. The Online Check Option simply requires that you enter the numbers imprinted on the bottom of your paper check (also known as bank routing and account numbers). TeleCheck converts this information into an electronic item and then processes it through the Automated Clearing House (ACH) network, the same system that handles ATM transactions and the direct deposit of payroll checks. Think of it as a check without the paper.
What is the Automated Clearing House?
The Automated Clearing House (ACH) network is a trusted bank-controlled electronic funds transfer system that has been in operation for more than 25 years and has proven to be a secure and economical payment system, processing billions of commercial transactions such as payroll deposits, insurance premiums and utility bill payments. Check transactions over the Internet are a natural extension of the capabilities of ACH.
How is the money being moved?
Your account information is converted into a standard Automated Clearing House electronic funds transfer (EFT) item.
Are the funds immediately debited from my account?
No. The check is processed through the bank’s electronic systems in about the same amount of time as a paper check.
How will an Internet check transaction appear on my bank statement?
A complete description of the transaction will be included in your bank statement. This description will include the following information: merchant name, settlement date and check amount. This information appears on your statement where other electronic payments (such as direct payroll deposits and ATM transactions) are listed.
What happens if there is an error?
Consumers must provide notice of the dispute or error to their bank no later than 60 days after their bank sends a statement on which the possible error is first reflected. The bank is then responsible for reviewing the dispute or error.
Is this process regulated and safe for consumers?
Yes. Companies that process payments electronically must adhere to government-mandated guidelines. The electronic process is governed under Regulation E, which governs all electronic processing, including ATM and credit card transactions.