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Contact Customer Care

For questions or feedback regarding United Airlines or United travel that has been completed, contact us using the form below.

If you have questions or concerns relating to future travel plans or travel that is in progress, please see the Flight Reservations section of our Contact Us page.

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United Airlines, Inc. ("United") values your feedback. Please be advised that any information that you submit to us, including any personal information, will be transferred to, processed in, and stored in the United States. Depending on your comments, United may share your personal information with third parties to assist it in evaluating the issue you have raised and as otherwise described in its Privacy Policy. By clicking “CONTINUE” you agree to the use, transfer, and processing of your personal information as described here and in United’s privacy policy, including transfer to the United States, which may result in a different standard of privacy and data protection law governing your personal information from your home country.

View additional options for contacting United with feedback

Postal mail

Customer Care
United Airlines, Inc.
900 Grand Plaza Drive NHCCR
Houston, TX 77067-4323

Post-travel feedback line (voice mail inbox)

1-877-624-2660